Clinical treatment outside hospital; GP : A GP Practice in the area of Betsi Cadwaladr University Health Board Report Date 22/04/2025 Case Against A GP Practice in the area of Betsi Cadwaladr University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202409581 Outcome Early resolution Complaint about the care and treatment provided by the Practice and in its response to her complaint, it had not addressed her concerns.
The Ombudsman decided that there had been a failure by the Practice to respond fully to the concerns raised by the complainant in its response to her complaint. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the agreement of the Practice to issue a further complaint response and to offer an in-person meeting. The Practice agreed to do this within 4 weeks of the Ombudsman’s decision.