Clinical treatment outside hospital; GP: A GP Practice in the area of Betsi Cadwaladr University Health Board Report Date 19/03/2026 Case Against A GP Practice in the area of Betsi Cadwaladr University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202509966 Outcome Early resolution Mr A complained that the GP Practice failed to provide appropriate care prior to his removal from its patient list.
The Ombudsman found that, while the GP Practice had addressed Mr A’s concerns about being removed from the patient list, it had not provided a full written response regarding concerns he had raised about his care. This caused frustration and uncertainty for Mr A. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained agreement from the GP Practice to provide a comprehensive written response to Mr A’s concerns by 20 April 2026.