Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Caredig Report Date 02/06/2025 Case Against Caredig Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202409955 Outcome Early resolution Mr and Mrs A complained because they were unhappy that Caredig failed to address outstanding works in their property. They were also unhappy that the conversation about compensation for the issues experienced had not progressed.
The Ombudsman decided that despite Caredig attending the property for 38 jobs since June 2024, there remained works outstanding. It also appeared that in January 2025 Caredig commenced discussion with Mr and Mrs A for compensation, but no further discussion took place when compensation could not be agreed. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained Caredig’s agreement to, within 2 weeks, contact Mr and Mrs A to resume discussion around appropriate financial redress for the issues they have experienced and the time and trouble taken in approaching the Ombudsman, to discuss any outstanding repairs, and provide Mr and Mrs A with an update regarding next steps to be taken.