Repairs and maintenance (inc improvements and alteration eg. central heating double glazing): Caredig Report Date 19/01/2026 Case Against Caredig Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202505378 Outcome Early resolution Ms A complained that Caredig (“the Housing Association”) failed to address disrepair in her property.
The Ombudsman recognised that despite the Housing Association advising some works had been carried out, that Ms A continued to report disrepair and remained dissatisfied.
The Ombudsman sought and gained the Housing Association’s agreement to: within 2 weeks – appoint an independent surveyor, within 4 weeks – to undertake an independent building survey with a view to considering previously identified concerns, and those raised by Ms A in her recent email, and within 6 weeks – to provide Ms A with the findings and agree to carry out all reasonable works proposed.