Mrs X complained that Cardiff and Vale University Health Board failed to respond to her follow up concerns regarding her daughters treatment.
The Ombudsman found that there had been a delay in the Health Board responding to Mrs X concerns. She said this caused uncertainty and frustration for Mrs X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, write to Mrs X with an apology and explanation for the delay and to issue its complaint response.