Ms A complained about the care and treatment afforded to her child, B, by Aneurin Bevan University Health Board (“the Health Board”).
When the Ombudsman looked at the complaint, she was concerned that Ms A said she had not received a report which the Health Board had undertaken to send her in May 2024.
The Ombudsman sought and gained the Health Board’s agreement to within 4 weeks, identify the report referred to in the response, provide Ms A with evidence it was shared with her in May 2024, and resend a copy to her.
28 November 2025