Mr A complained that Cardiff Council “The Council” had taken an unreasonable amount of time to issue him a Stage 2 report to a complaint he had escalated.
The Ombudsman found that the Stage 2 report was completed 8 months before it was issued to Mr A and that no apology or update had been given to Mr A for the delay in issuing the report and the distress this caused him.
The Ombudsman decided to settle the complaint without an investigation on the basis that within 1 month of issuing the decision letter the Council would: Write to Mr A and acknowledge that there were unnecessary delays in providing him with the stage 2 report and provide a fulsome apology and acknowledgement of the distress the delays caused.