Dr X complained that Cardiff and Vale University Health Board failed to respond to her complain in relation to its failure to ensure the proper security and accuracy of her records.
The Ombudsman found that the Health Board had failed to correct the issue identified by Dr X when it was first raised and it had failed to issue a complaint response. The Ombudsman said this caused frustration and uncertainty for Dr X. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Boards agreement to, within 6 weeks, issue a complaint response that will include an apology for not correcting the issue when it was first raised in February 2025.