Accessibility

The UK government and the devolved administrations should each develop action plans for how government communications will be made more accessible during a pandemic. As a minimum, these should include …

All documents relevant to the service user’s experience and intended for their information must be made available in Easy Read format.

The records kept must be easy to manage by staff and easily comprehensible to others, including people with learning disabilities and autistic people, carers and relatives.

People with learning disabilities and autistic people and their families should be provided with clear, written information outlining the available pathways for raising concerns. This information should clearly distinguish between …

People with learning disabilities and autistic people and their families should be provided with a short description of how best to record and present concerns so as to be effective.

All service users and their families should have the CCTV explained to them in easily understood language and with easy access materials, so that they are aware that it is …

SPPG must ensure that people with learning disabilities and autistic people have access to mainstream (i.e. the same services that are available to those without a learning disability) mental health …

While there are likely to be many different gateways offered through which patient and public comments can be made, to avoid confusion, it would be helpful for there to be …

All such statistics should be made available online and accessible through provider websites, as well as other gateways such as the Care Quality Commission.