Recommendation R38: Clear pathways for raising concerns
From Muckamore Abbey Hospital Inquiry Report, published 18 June 2026.
Recommendation
People with learning disabilities and autistic people and their families should be provided with clear, written information outlining the available pathways for raising concerns. This information should clearly distinguish between an enquiry, a concern and a complaint. Individuals should then be asked to select the option that they feel best aligns with their needs. This selection should be recorded at ward or residential level and confirmed with the individual raising the issue.
Government response
No government response to this recommendation is on the record yet.
Delivery
No statement on delivery from Health and Social Care Northern Ireland or Northern Ireland Executive has been found in the sources searched (last checked 22 June 2026). This is separate from the response above.