B&B use for homelessness
Routine use of Bed & Breakfast accommodation for housing homeless individuals, including families with children, compromising safety.
1,785 items
5 sources
Source spread
Where this theme appears
B&B use for homelessness has been flagged across 5 independent accountability sources:
2 PFD reports
88 committee recs
2 NAO recs
28 IMB recs
1665 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
PFD Reports (2)
Kamrul Rubel
Concerns: The gym did not enforce the use of the emergency stop cord despite providing advice, raising concerns about adherence to safety protocols for gym equipment.
Overdue
Barrie Forster
Concerns: A severe shortage of suitable accommodation for released prisoners, including Approved Premises and local authority housing, leads to homelessness or unsuitable placements, increasing supervision difficulties.
Response (HMPPS MOJ and MHCLG): MoJ and MHCLG are working on a long-term strategy to end homelessness, including for prison leavers, with publication expected next year. Funding for homelessness services is increasing, and MHCLG will …
Responded
Committee Recommendations (88) — showing 50 strongest matches
#15 —
Recommendation: The ministry must require councils to report publicly on the length of time households remain in such facilities and justify any decision to keep households in these facilities beyond six-weeks. By the end of this year, the ministry must publish …
Response Pending
#14 —
Recommendation: We reiterate our earlier recommendation that the ministry must amend the definition of B&B accommodation in the Homelessness (Suitability of Accommodation) (England) Order 2003 to restrict the placement of families in other types of accommodation with shared facilities to a …
Response Pending
#13 —
Recommendation: We remain concerned that the definition of B&B in the Homelessness (Suitability of Accommodation) (England) Order 2003 does not prevent families being placed in similar accommodation, without any restrictions on the time local authorities can house them there. We recognise …
Response Pending
#15 — HAST actively supports local authorities to reduce B&B reliance through ongoing reviews and advice.
Recommendation: We asked MHCLG how successfully HAST was supporting local authorities to move away from B&B use. It told us that advisers are based in MHCLG offices all around the country, but they generally spend their time working alongside local authorities. …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 In January 2025, MHCLG launched the Emergency Accommodation Reduction Pilots, which was backed by £5 million to work with 20 local authorities with the …
Accepted
#14 — MHCLG requires B&B elimination plans from local authorities exceeding statutory limits.
Recommendation: We challenged MHCLG about what it is doing to help local authorities reduce their reliance on B&Bs. It explained that it had added a condition to the Homelessness Prevention Grant, so that it now requires any local authority with more …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 In January 2025, MHCLG launched the Emergency Accommodation Reduction Pilots, which was backed by £5 million to work with 20 local authorities with the …
Accepted
#13 — MHCLG acknowledges B&B accommodation is sub-optimal but necessary for statutory duties.
Recommendation: MHCLG conceded that placing families in B&B accommodation is a “seriously sub-optimal” way of accommodating them. It therefore assumes that local authorities should use as little B&B accommodation as they can. However, if using B&Bs is the only way to …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 In January 2025, MHCLG launched the Emergency Accommodation Reduction Pilots, which was backed by £5 million to work with 20 local authorities with the …
Accepted
#12 — Thousands of families exceed statutory six-week B&B limit due to housing shortages.
Recommendation: Reflecting these concerns, the homelessness code of guidance states that local authorities should use B&Bs for households with children only as a last resort, and even then, for a maximum of six weeks. However, MHCLG told us that, as at …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 In January 2025, MHCLG launched the Emergency Accommodation Reduction Pilots, which was backed by £5 million to work with 20 local authorities with the …
Accepted
#11 — Significant concerns exist regarding B&B suitability for temporary accommodation, particularly for children.
Recommendation: There are particular concerns about the use of B&Bs as temporary accommodation, regarding the suitability of the environment and location, safeguarding in mixed settings, and a lack of support from wider public services. Children in B&Bs often face particular challenges, …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 In January 2025, MHCLG launched the Emergency Accommodation Reduction Pilots, which was backed by £5 million to work with 20 local authorities with the …
Accepted
#2 — Strengthen MHCLG's use of HAST advisers and support local authorities to reduce B&B reliance.
Recommendation: It is unacceptable that B&B accommodation is being used routinely to house people rather than as a last resort. We are alarmed at the detrimental impact that living in B&B accommodation has on people’s lives–not least on children, whose safety …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented In January 2025, MHCLG launched the Emergency Accommodation Reduction Pilots, which was backed by £5 million to work with 20 local authorities with the highest use …
Accepted
#30 — Home Office competition for accommodation exacerbates local authority homelessness costs and housing pressures.
Recommendation: The National Audit Office reported that the increase in asylum decisions had placed greater pressure on local authorities to support refugees in finding accommodation and increased the risk of homelessness and rough sleeping.107 The previous Public Accounts Committee also raised …
Under Consideration
#8 — Require Government strategy to end family placements in shared temporary accommodation within six weeks.
Recommendation: The Government’s forthcoming strategy on ending homelessness must set out a clear plan to end placements of families in temporary accommodation with shared facilities, starting by reducing and eliminating placements of over six weeks. (Recommendation, Paragraph 47) Out-of-area temporary accommodation
Gov response: As set out in response to recommendation 4 above, we do not agree with the Committee that it will never be appropriate for families to be accommodated in temporary accommodation with shared facilities. There can …
Not Accepted
#4 — Unlawful and prolonged use of B&Bs for family temporary accommodation is increasing.
Recommendation: The shortage of social housing in England has led local authorities to rely on using B&Bs and other accommodation with shared facilities as temporary accommodation, which are inappropriate and potentially unsafe environments for children to grow up in. The Government …
Gov response: 17. Where the temporary accommodation is not managed by a local authority, a registered social landlord, or voluntary organisation, accommodation types such as hostels as cited in the report will be covered by the definition …
Accepted
#21 — Prioritise closure of unsuitable asylum hotels causing harm and significant pressure on services.
Recommendation: When planning the closure of the hotels, the Home Office should prioritise the closure of manifestly unsuitable hotels—such as those in remote areas and near limited infrastructure—that cause the most harm to their residents and place the most pressure on …
Gov response: The Home Secretary has announced that we will close asylum hotels as soon as possible, and by the end of this Parliament. This is a complex process that must be delivered through a controlled, managed …
Partially Accepted
#20 — Inappropriate asylum hotel use causes significant harm and impacts community cohesion.
Recommendation: Long stays in inappropriate hotels are often deeply harmful to the people accommodated there. Local services are left to respond to these impacts and fill the gaps where the basic needs of asylum seekers are not being met. The use …
Gov response: The Home Secretary has announced that we will close asylum hotels as soon as possible, and by the end of this Parliament. This is a complex process that must be delivered through a controlled, managed …
Not Addressed
#1 — Home Office failures led to costly, widespread hotel use in asylum accommodation.
Recommendation: Instead of acting as a short-term contingency measure, the use of hotels has become a widespread and embedded part of the asylum accommodation system, increasing the cost of the asylum accommodation contracts by billions of pounds beyond the original forecast. …
Gov response: The Home Office recognises that hotels became a significant part of the asylum accommodation system due to unprecedented demand and limited contractual flexibility. As part of the Government’s ‘Restoring Order and Control’ programme, the Home …
Accepted
#29 —
Recommendation: We are concerned about councils’ increasing reliance on privately managed, nightly-paid accommodation. This provision is not merely expensive. The use of nightly-paid accommodation limits councils’ ability to raise standards and offers little stability to households who are at risk of …
Response Pending
#22 —
Recommendation: The government must require local authorities to conduct mandatory inspections before placing households in temporary accommodation to determine that the accommodation they have arranged adequately caters for people’s physical and medical needs. The Government should also strengthen the statutory guidance …
Response Pending
#21 —
Recommendation: We are alarmed to hear of people with physical disabilities, medical conditions and other complex needs being placed in accommodation that is unsuitable for them. Part of the solution to this problem is improving the quality of supply available locally. …
Response Pending
#20 —
Recommendation: We recommend that the Secretary of State amend the Homelessness (Suitability of Accommodation) Order 2003 to extend the six-week limit to accommodation that cannot comply with the new Decent Homes Standard. The six-week limit should apply from the date that …
Response Pending
#19 —
Recommendation: We welcome the government’s decision to apply the Decent Homes Standard to temporary accommodation. However, we are concerned that the standard will not guarantee people housed in some types of temporary accommodation access to the basic facilities, such as a …
Response Pending
#18 —
Recommendation: It is not acceptable for households in temporary accommodation to be left living for months, if not longer, without access to the basic facilities they need for daily life. The ministry must introduce further measures to improve households’ access to …
Response Pending
#17 —
Recommendation: The ministry must update the statutory guidance to make clear that placing families in accommodation where the need to share facilities with single male adults is not suitable and should work with councils to bring such placements to an end. …
Response Pending
#16 —
Recommendation: We remain concerned that there is no explicit rule to prevent or restrict councils from housing families, including single mothers with children, in accommodation where they need to share facilities with single male adults. (Conclusion, Paragraph 55)
Response Pending
#12 —
Recommendation: The government must ensure that there are effective sanctions in place for local authorities who repeatedly breach the six-week limit and who are not taking reasonable steps to eliminate their use of B&Bs by the end of the Parliament. The …
Response Pending
#11 —
Recommendation: We agree with the government’s decision to prioritise eliminating the unlawful use of B&B accommodation by the end of the Parliament. The government and councils have made good progress at reducing the number of families living in B&B accommodation longer …
Response Pending
#9 —
Recommendation: We are deeply concerned about the lack of space provided to some families living in temporary accommodation and the potentially harmful effects this can have on children’s safety, wellbeing and development. The standards used to determine if homes are statutorily …
Response Pending
#1 —
Recommendation: Much of the evidence we received supports the conclusion that temporary accommodation is often so poor as to be unfit for human habitation. However, the absence of official statistics on the physical condition and quality of temporary accommodation means it …
Response Pending
#14 —
Recommendation: The accommodation contracts allow providers to use hotels as contingency accommodation to meet excess demand. Throughout 2017 and 2018, fewer than 100 people had stayed in hotels each night. But since October 2019, this number has increased to more than …
Gov response: 2.2 The government is committed to reducing and ending the routine use of hotel accommodation and is taking a range of steps with providers to achieve this. One of the ways in which the use …
Not Addressed
#15 —
Recommendation: Since October 2020, the Department has made a series of smaller funding commitments for the winter months, including a £10 million Cold Weather Fund, £12 million Protect Programme and £10 million in January 2021 for extra COVID protection for people …
Under Consideration
#14 —
Recommendation: In addition, the Department is providing around £700 million for rough sleeping and homelessness in 2020–21, with the majority of this funding distributed through local authorities.49 Before the pandemic, the Department had planned to spend £495 million in 2020–21, as …
Under Consideration
#13 —
Recommendation: As of January 2021, local authorities said they were expecting to spend an extra £192 million in the 2020–21 financial year, in respect of additional spending on homelessness and rough sleeping as a result of the pandemic.46 The Department considers …
Under Consideration
#12 —
Recommendation: In June 2020 the Department began regular data collections from local authorities on numbers of people sleeping rough in their area.40 In spite of the Everyone In initiative (and other measures, such as a ban on evictions in the private …
Under Consideration
#11 —
Recommendation: The Department publishes one official measure of rough sleeping, its annual snapshot, which estimates the number of people sleeping rough on one night every autumn.34 The latest annual snapshot of figure before the pandemic, taken in autumn 2019 was 4,266.35 …
Under Consideration
#10 —
Recommendation: Tackling rough sleeping on its own without addressing homelessness as a whole may even worsen other measures of homelessness, if it means only placing more people in temporary accommodation, thereby adding to the number of homeless households.29 Baroness Casey told …
Under Consideration
#16 —
Recommendation: There has been a lack of recent focus from the Government on wider homelessness, including those suffering in cramped, poor quality temporary accommodation for long periods of time during the pandemic. The Government must ensure its increased homelessness funding does …
Gov response: Time spent in temporary accommodation means people are getting help and it ensures no family is without a roof over their head. The Government is committed to reducing the need for temporary accommodation by preventing …
Under Consideration
#11 —
Recommendation: We call on the Government to return to the spirit of the early pandemic and re- commit to Everyone In. This requires providing legal clarity for local authorities. We recommend the Government immediately issues clear guidance to local authorities stating …
Gov response: This Department has and continues to work with local authorities regarding support that can be offered to those individuals ineligible for statutory homelessness support under Part VII of the Housing Act 1996. This includes those …
Under Consideration
#9 —
Recommendation: There are substantial differences between a well-established severe weather emergency protocol, which provides short-term accommodation, often in night shelters or other communal spaces, and providing long-term accommodation in self-contained en-suite units with significant wraparound support. While there can be some …
Under Consideration
#14 —
Recommendation: The National Audit Office report found that the Programme could bring greater value to other parts of government, for example, in reducing the numbers of people in temporary accommodation. Local authority spend on homelessness has increased 50% in real-terms from …
Gov response: 4. PAC conclusion: The Department does not quantify potential savings in some areas, such as temporary accommodation, into the Programme. 4. PAC recommendation: Before the next iteration of the Programme, the Department should quantify the …
Accepted
#11 —
Recommendation: We asked the Department about the number of homes designated for social rent, given social rent is the most affordable for tenants; and the type of tenure most needed. We stressed the human impact that a lack of homes for …
Gov response: 3. PAC conclusion: We are concerned that the number of homes being built for social rent is not enough to meet demand. 3. PAC recommendation: The Department should assess how much demand there is for …
Not Addressed
#4 —
Recommendation: The Department does not quantify potential savings in some areas, such as temporary accommodation, into the Programme. Surprisingly, the Department can identify, but not quantify, savings in areas such as temporary accommodation and adult social care that the public purse …
Gov response: The government agrees with the Committee’s recommendation. flow from increasing the supply of affordable housing. The evaluation for the 2021 programme will collect evidence through resident surveys to help the department understand many of these, …
Accepted
#2 — Families face prolonged temporary accommodation stays amid England's severe housing crisis.
Recommendation: During our inquiry we have also heard that, for many families, life in temporary accommodation is far from ‘temporary’. In some cases, families spend years in temporary accommodation, stuck in limbo without the stability of permanent accommodation and knowing that …
Gov response: 13. The Local Government and Social Care Ombudsman (LGSCO) provides an essential service investigating complaints when a homeless applicant is not satisfied with how the council has handled their case. It is important to have …
Under Consideration
#34 —
Recommendation: The ministry should require local authorities in their action plans to forecast future demand for temporary accommodation locally and set out a 10- year plan for delivering a sustainable supply of good-quality temporary accommodation that is decent, safe and stable. …
Response Pending
#31 —
Recommendation: We remained concerned the government’s decision to freeze the Local Housing Allowance is contributing to more people being more at risk of homelessness and in need of temporary accommodation. The freeze also makes it difficult for councils to help households …
Response Pending
#30 —
Recommendation: The government must require local authorities in their action plans to set out how they plan to reduce their reliance on nightly-paid accommodation and provide updates on their progress. The government should also work with local authorities to understand the …
Response Pending
#25 —
Recommendation: The rules that determine the amount of money councils can claim through the Housing Benefit subsidy system is restricting their ability to source good-quality temporary accommodation for households. The Department for Work and Pension’s ongoing freeze of the subsidy rates …
Response Pending
#23 —
Recommendation: The ministry should require councils to forecast demand for people with complex needs as part of their action plans to highlight where there are gaps in provision and demonstrate how the funds allocated through the Local Authority Housing Fund are …
Response Pending
#6 —
Recommendation: The government must require local authorities to carry-out mandatory inspections before properties are first used as temporary accommodation, ahead of new households moving in and periodically thereafter. As we mentioned in our last report, the government should provide additional funding, …
Response Pending
#17 —
Recommendation: At the outset of Everyone In, the Department gave a clear message to local authorities that, as this was a public health emergency, they were to bring everyone in (“whether they are from Bromley or Portugal”), irrespective of immigration status …
Under Consideration
#1 —
Recommendation: On the basis of a report by the Comptroller and Auditor General, we took evidence from the Ministry of Housing, Communities & Local Government (the Department).1 We also took evidence from Baroness Casey, who temporarily led the Department’s pandemic response …
Gov response: Based on a report by the National Audit Office, the Committee took evidence, on 25 January 2021 from the Ministry of Housing, Communities and Local Government (MHCLG). The Committee published its report on 17 March …
Under Consideration
#17 —
Recommendation: The Government will fail in its homelessness objectives if it continues to oversee the delivery of just a few thousand social rent homes a year. The ongoing shortage of social housing is a clear, long-term obstacle to finding suitable accommodation …
Gov response: Time spent in temporary accommodation means people are getting help and it ensures no family is without a roof over their head. The Government is committed to reducing the need for temporary accommodation by preventing …
Under Consideration
NAO Audit Recommendations (2)
The effectiveness of government in tackling homelessness
We recommend that DLUHC should consider how the quality of B&B accommodation could be improved.
Accepted
The effectiveness of government in tackling homelessness
We recommend that DLUHC should consider how it might enhance its analysis function to improve its understanding of, and publish data on, repeat homelessness and out-of-area temporary accommodation placements
Accepted
IMB Recommendations (28)
Bronzefield (2020)
A consistently large percentage of prisoners continue to leave the prison with no permanent home, increasing the risk of short recall sentences. What are the government’s proposals to address effectively this ongoing fundamental deficit in the rehabilitation of prisoners into the community?
Ministry of Justice
Swansea (2021)
We would make a plea that this scheme [housing all rough sleepers during Covid-19] be continued for prisoners leaving custody without accommodation in future.
Other
Exeter (2021)
Intensify efforts to support individuals who are at risk of homelessness on their release from prison and increase the level of expectations on local authorities and the Probation Service to improve accommodation outcomes (see 7.4).
Ministry of Justice
Brixton (2022)
The provision of accommodation for men released from prison during Covid was most welcome but, since the relaxation of restrictions, the number of men with no accommodation to go to has again risen. The scarcity of affordable accommodation in London in particular militates against successful re-entry into the community and undermines good work undertaken in prison. Accordingly, increasing the supply …
Other
Nottingham (2020)
We also report the significant Board concern in relation to the number of prisoners released without accommodation, and the inadequacy of bail hostel accommodation availability, preventing prisoners from securing home detention curfew (HDC) for which they might otherwise have been eligible. This situation results from failings in the wider community and is beyond the control of the prison and the …
Other
Lincoln (2020)
Despite the great efforts made locally, the Board remains concerned about the high level of homelessness of discharged prisoners (see paragraph 11.16).
Ministry of Justice
Dovegate (2020)
The Board asks the minister to encourage the government to continue the National Homelessness Task Force after the pandemic, so that resettlement departments have this additional help to provide settled accommodation on release to prisoners without strong family ties.
Other
Lincoln (2021)
Despite the great efforts made locally, the Board remains concerned about the high level of homelessness of discharged prisoners (see paragraph 7.5.6).
Ministry of Justice
Lincoln (2022)
Despite the great efforts made locally, the Board remains concerned about the high level of homelessness of discharged prisoners (see paragraph 7.4.8).
HMPPS
Foston Hall (2020)
The provision of additional resources to address homelessness during COVID-19 has reduced the number of prisoners being released without an address, but it seems inevitable that the problems will re-emerge when this additional support is withdrawn (see paragraph 7.5.5).
Other
Thorn Cross (2021)
The lack of approved premises to which prisoners can be released is a concern and more needs to be done to provide suitable accommodation.
Ministry of Justice
Rochester (2021)
Re-offending rates cannot be reduced unless there is suitable accommodation for all prisoners who have completed their sentence; too many prisoners are released from Rochester to become homeless rough sleepers. The Board retains the view that the recent initiative for prisons to refer those at risk of homelessness to local authorities, as referred to by the Minister in replying to …
Ministry of Justice
Foston Hall (2021)
Are there plans to address: the increased number of prisoners being released without an address to go to now additional Covid-19 funding to tackle homelessness has stopped
Ministry of Justice
Bristol (2020)
The Ministry of Justice should review the cases of certain prisoners coming into prison for minor offences because there is nowhere else in the community for them to go, and where their outcomes may be better if they are supported in the community or through more specialist placements.
Ministry of Justice
Hull (2022)
The Board would ask the minister to improve the work of outside contractors and organisations responsible for ensuring appropriate accommodation and support is available on release to reduce the risk of re-offending as they are not communicating effectively with the in-prison resettlement team.
Ministry of Justice
Gatwick IRC/RSTHF (2022)
As recommended and accepted in 2021 but not effectively actioned, improve the provision of accommodation for men granted bail (section 7.4).
Home Office
Rochester (2023)
The Board retains its view that re-offending rates cannot be reduced unless there is suitable accommodation for all prisoners who have completed their sentence or are being released on HDC. Bail accommodation is limited in the south east, and the Board urges the minister to look into this further, to see how more accommodation can be provided.
Ministry of Justice
Thameside (2024)
The Board remains concerned about the high number of prisoners being released homeless. Will the Minister liaise with other government departments responsible for housing and local authorities to develop a coordinated plan to tackle this problem, which currently contributes to the ‘revolving door’ syndrome mentioned above?
Ministry of Justice
Haverigg (2024)
Given the growing difficulties securing timely and suitable accommodation for prisoners on release, and acknowledging the number of agencies that are often involved (prisons, probation, police, local authority, etc), what plans does the Minister have to minimise the risk of a growing number of prisoners becoming homeless, losing job opportunities, reoffending and being returned to custody?
Ministry of Justice
Thameside (2020)
The Board urges that the welcome Government initiative to ensure that released prisoners have accommodation to go to during the COVID-19 crisis will be continued beyond the current national health emergency.
Ministry of Justice
Bedford (2020)
Take a lead in addressing the ongoing problem of prisoners being released into the community with no stable accommodation.
HMPPS
Rochester (2022)
The Board retains its view that re-offending rates cannot be reduced unless there is suitable accommodation for all prisoners who have completed their sentence or are being released on HDC. Bail accommodation and support service (BASS) accommodation is limited in the south east, and the Board urges the minister to look into this further to see how more accommodation can …
Ministry of Justice
Chelmsford (2022)
To exert influence to ensure provision of suitable permanent accommodation for prisoners upon release, so that no prisoner ends up on the street.
Ministry of Justice
Preston (2025)
The Minister should consider re-establishing comprehensive community support services such as bail hostels, bail support schemes, and bail beds to complement bail information officers and reduce unnecessary remands in custody, or specify alternative actions to create such a network.
Ministry of Justice
Lincoln (2025)
The Board recommends that the Minister addresses the issue of accommodation for prisoners being released with no fixed abode (NFA).
Ministry of Justice
Moorland (2020)
Can the minister work with the Ministry of Housing, Communities and Local Government to increase the provision of suitable post-release accommodation?
Ministry of Justice
Bronzefield (2021)
What has the mayor’s office for policing and crime done in the last year to increase the availability of accommodation for those women who leave prison with no fixed abode?
Other
Leicester (2023)
What plans does the minister have to commission short-term accommodation services for prisoners released in the East Midlands?
Ministry of Justice
LGO / SPSO Decisions (1665)
24-017-573 — London Borough of Croydon
Summary: The Council delayed acting on Miss X’s reports of disrepair in her temporary accommodation. The Council has apologised for part of the delay and made a payment to Miss X. The further delay caused Miss X a period of uncertainty. The Council has agreed to apologise and make an …
LGO (Local Government & …
Housing
Upheld
Sep 2025
25-003-851 — London Borough of Brent
Summary: We will not investigate this complaint about the Council’s handling of a call Mrs X made to the Council’s housing needs service out of hours and delay assessing her homelessness. The Council has already accepted fault and offered an appropriate remedy for delay assessing homelessness and responding to the …
LGO (Local Government & …
Housing
Upheld
Sep 2025
25-005-859 — Telford & Wrekin Council
Summary: We will not investigate this complaint about the Council’s decision to end the main housing duty when Mr X was homeless. It was reasonable for Mr X to use his statutory right of appeal to the county court. It is open to him to ask the court for permission …
LGO (Local Government & …
Housing
Sep 2025
24-022-147 — Royal Borough of Kensington & Chelsea
Summary: Miss D says the Council left her in unsafe temporary accommodation. I have found the Council at fault and Miss D was left in unsuitable accommodation for 22 months. The Council has agreed to pay Miss D redress.
LGO (Local Government & …
Housing
Upheld
Sep 2025
25-004-146 — Sandwell Metropolitan Borough Council
LGO (Local Government & …
Housing
Upheld
25-001-255 — Slough Borough Council
LGO (Local Government & …
Housing
Upheld
25-001-080 — London Borough of Lambeth
LGO (Local Government & …
Housing
Upheld
24-018-523 — Norwich City Council
LGO (Local Government & …
Housing
Upheld
24-014-390 — Sandwell Metropolitan Borough Council
LGO (Local Government & …
Housing
Upheld
25-015-337 — Swindon Borough Council
LGO (Local Government & …
Housing
25-012-438 — London Borough of Wandsworth
LGO (Local Government & …
Housing
25-011-310 — Bristol City Council
LGO (Local Government & …
Housing
25-011-891 — Sefton Metropolitan Borough Council
LGO (Local Government & …
Housing
Upheld
25-010-031 — Buckinghamshire Council
LGO (Local Government & …
Housing
25-004-157 — London Borough of Harrow
LGO (Local Government & …
Housing
Upheld
21-003-779 — Brighton & Hove City Council
Summary: The Council was at fault because it did not review the suitability of Mr & Mrs X’s bed and breakfast accommodation and consider moving them to self-contained temporary accommodation. It also took far too long to make a decision on their request for a review of their bedroom needs …
LGO (Local Government & …
Housing
Upheld
Feb 2022
21-003-702 — Dudley Metropolitan Borough Council
this complaint about Ms X’s homeless application and her housing priority. It was reasonable for Ms X to seek a remedy by appealing to the courts on a point of law.
LGO (Local Government & …
Housing
Feb 2022
20-010-166 — Folkestone & Hythe District Council
Summary: The Ombudsman found fault on Mr L’s complaint about the Council’s actions when he became homeless. It failed to: consider him homeless during his initial visit; provide evidence and details of temporary accommodation offered and how it assessed suitability for a vulnerable person; show it explored with him his …
LGO (Local Government & …
Housing
Upheld
Mar 2022
21-017-806 — London Borough of Bexley
Summary: We will not investigate this complaint about the Council’s decision to end its housing duty to Miss X. Miss X has appealed that decision therefore it is outside our jurisdiction. Miss X also complained about the Council’s decision not to provide temporary accommodation. We will not investigate this complaint …
LGO (Local Government & …
Housing
Mar 2022
21-003-193 — London Borough of Lewisham
Summary: Ms X complained the Council failed to investigate a burglary she suffered at her temporary accommodation property. I ended my investigation. This is because there is not enough evidence of fault to justify further investigation and we cannot achieve the outcome Ms X wants.
LGO (Local Government & …
Housing
Not Upheld
Mar 2022
21-018-491 — Thurrock Council
Summary: We will not investigate this complaint about the Council’s contractor allegedly not returning all of the complainant’s possessions it had put into storage, after his eviction. This is because it is reasonable for him to seek a remedy in the courts.
LGO (Local Government & …
Housing
Apr 2022
21-017-562 — London Borough of Ealing
Summary: Mr X complains about the Council’s failure to act on his request for a review of its decision on his homelessness application from February 2020. We will
LGO (Local Government & …
Housing
Apr 2022
21-008-868 — London Borough of Croydon
Summary: Ms Y complained the Council placed her in unsuitable temporary accommodation, which was made worse by the COVID-19 pandemic. The Council was at fault. It was also at fault for not proactively assisting Ms Y to find accommodation between July 2020 and February 2021, and not telling her it …
LGO (Local Government & …
Housing
Upheld
Jul 2022
21-005-760 — London Borough of Bromley
Summary: Ms X complains the Council has not dealt with her housing properly. The Council was at fault because it gave conflicting information about how Ms X could recover costs for electricity top-ups and didn’t take into account information about her circumstances. Ms X is out of pocket and suffered …
LGO (Local Government & …
Housing
Upheld
Jul 2022
22-004-180 — London Borough of Wandsworth
Summary: We will not investigate this complaint about how the Council helped Mr X when he was homeless. This is because it is a late complaint and there are no good reasons to investigate it now.
LGO (Local Government & …
Housing
Jul 2022
20-014-363 — London Borough of Barnet
Summary: Ms X complains her temporary accommodation is unsuitable for her due to antisocial behaviour from her neighbour. She also complains the Council has not given her the appropriate banding in accordance with its allocations policy. We find no fault with how the Council has dealt with Ms X’s housing …
LGO (Local Government & …
Housing
Not Upheld
Jul 2022
21-008-682 — Birmingham City Council
Summary: Mr X complained the Council failed to take action about the unsuitable conditions of the temporary accommodation he lived in with his children since 2018. Mr X also complained about the length of time he was on the housing register. The Council delayed in reviewing the suitability of Mr …
LGO (Local Government & …
Housing
Upheld
Jul 2022
22-004-430 — Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint about how the Council dealt with repair issues in Miss X’s temporary accommodation. This is because the Council has already offered
LGO (Local Government & …
Housing
Upheld
Jul 2022
22-000-444 — London Borough of Newham
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to rehouse Mrs X in permanent accommodation since she applied to the housing register 23 years ago. The complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that …
LGO (Local Government & …
Housing
Sep 2022
22-006-138 — St Albans City Council
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s request for housing help. There is not enough evidence the Council was at fault.
LGO (Local Government & …
Housing
Sep 2022
22-002-757 — Manchester City Council
Summary: We will not investigate this complaint about Miss X’s housing. Miss X could reasonably have used her right to go to court about the Council’s decision to end its homelessness duty. On
LGO (Local Government & …
Housing
Sep 2022
22-002-050 — London Borough of Ealing
Summary: Mr X complains about the way the Council dealt with his homelessness application, housing application and need to move from his current accommodation causing distress. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation.
LGO (Local Government & …
Housing
Not Upheld
Sep 2022
21-019-126 — Westminster City Council
Summary: There was fault by the Council as it delayed dealing with a homeless application. This led to over 4 months delay in Mr X getting an offer of interim accommodation. Making a payment to Mr X remedies the injustice from this and from the delay responding to his official …
LGO (Local Government & …
Housing
Upheld
Sep 2022
21-010-122 — London Borough of Lambeth
Summary: Mr X complained that the Council did not deal effectively with a slug infestation in his temporary accommodation. Mr X said it was unsafe, caused unnecessary distress, and took him time and trouble to resolve. We find the Council at fault, and this fault caused Mr X and his …
LGO (Local Government & …
Housing
Upheld
Sep 2022
22-007-925 — London Borough of Croydon
Summary: A woman complained about the Council’s failure to provide her family with suitable accommodation. But we will not investigate this matter because the Council has now offered satisfactory housing, and we could not achieve a better outcome than that.
LGO (Local Government & …
Housing
Sep 2022
21-018-497 — London Borough of Islington
Summary: Ms X complains the Council was delayed in issuing its decision letter regarding her application for homelessness. We have concluded our investigation having made a finding of fault by the Council. The Council was delayed in issuing its decision to Ms X. Ms X had the Council’s decision overturned …
LGO (Local Government & …
Housing
Upheld
Oct 2022
22-007-325 — Chelmsford City Council
Summary: A woman complained that the Council had unreasonably decided to end its homelessness duty in her case after she refused an offer of accommodation. But we will not investigate this matter because the woman has separate review and appeal rights she can use to dispute the Council’s decision, and …
LGO (Local Government & …
Housing
Oct 2022
22-003-448 — London Borough of Ealing
Summary: Ms X complained about how the Council responded to her homelessness application. The Council was at fault for poor communication. This caused Ms X distress and uncertainty. The Council has agreed to apologise.
LGO (Local Government & …
Housing
Upheld
Oct 2022
22-003-062 — Birmingham City Council
Summary: The Council failed to provide suitable accommodation for Mrs X’s family when they were homeless. The Council has agreed to make a payment to Mrs X and to take action to prevent similar failings in future.
LGO (Local Government & …
Housing
Upheld
Oct 2022
21-018-806 — London Borough of Redbridge
Summary: We found fault in the way the Council dealt with the complainant’s (Ms X) suitability review request and her Housing Register application review. Some of the Council’s failings caused Ms X injustice and we made recommendations for the Council to remedy it by apologising, making payments for Ms X …
LGO (Local Government & …
Housing
Upheld
Oct 2022
22-000-128 — London Borough of Bromley
Summary: There was no fault by the Council. The Council considered the request for Miss X to make a homeless application but made a decision that it was reasonable for her to remain in her housing association flat without fault. Miss X’s request for a review of the suitability of …
LGO (Local Government & …
Housing
Not Upheld
Oct 2022
22-002-354 — Royal Borough of Kensington & Chelsea
Summary: The Council was at fault because it did not allow the complainant to view potential temporary accommodation properties before accepting them, which contradicts the statutory guidance. This did not cause him an injustice, but the Council has agreed to ensure its policy is correct. There is no evidence of …
LGO (Local Government & …
Housing
Upheld
Oct 2022
21-016-662 — London Borough of Lewisham
Summary: Miss X complained about the Council’s handling of her homelessness application and about various matters relating to the interim accommodation it provided. The Council was at fault for a significant delay in deciding her homelessness application, a failure to review whether the interim accommodation was suitable and poor communication …
LGO (Local Government & …
Housing
Upheld
Oct 2022
22-010-466 — Birmingham City Council
Summary: We will not investigate this complaint about the Council’s decision Mr X did not qualify for homelessness assistance. Mr X could reasonably have used his right to go to court.
LGO (Local Government & …
Housing
Nov 2022
23-018-474 — London Borough of Sutton
Summary: We cannot investigate this complaint against Sutton Council to end its housing duty and provide the complainant with accommodation. This is because the issues subject to his complaint have been, and are currently, subject to legal proceedings in court. He will also have a further right of appeal in …
LGO (Local Government & …
Housing
Apr 2024
23-011-341 — London Borough of Enfield
Summary: Miss B complained that the Council had failed to find her and her family suitable temporary accommodation since February 2023 when it concluded her current accommodation was unsuitable for her needs. We found fault with Council’s actions. The Council has agreed to pay her £500, review with Miss B …
LGO (Local Government & …
Housing
Upheld
Apr 2024
23-011-217 — London Borough of Haringey
Summary: There was fault by the Council. There has been delay in carrying out a review of Mr X’s housing application banding. There was also delay in dealing with Mr X’s homelessness application and an incorrect sentence in a decision notice. Carrying out the review remedies the injustice to Mr …
LGO (Local Government & …
Housing
Upheld
Apr 2024
23-007-326 — Havant Borough Council
Summary: There was fault by the Council. There was a delay in accepting the main housing duty and in offering Mrs X temporary accommodation. A payment for the extra time in unsuitable accommodation and service improvements remedy the injustice caused. There was also a failure to document the reasons that …
LGO (Local Government & …
Housing
Upheld
Apr 2024
23-010-082 — London Borough of Lambeth
Summary: Miss X complained about the Council’s failure to provide suitable temporary accommodation when she became homeless. We found the Council to be at fault. It took long to carry out a suitability review and a result Miss X lived in unsuitable accommodation for longer than she should. The Council …
LGO (Local Government & …
Housing
Upheld
Apr 2024
23-017-391 — Royal Borough of Kensington & Chelsea
Summary: We will not investigate this complaint about Miss X’s homelessness. The Council has agreed a
LGO (Local Government & …
Housing
Upheld
Apr 2024