Care home nutritional choice
Over-reliance on ready meals and insufficient provision of fresh food, limiting personalised meal choices for residents in care settings.
154 items
10 sources
2 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
CQC action
90match
Woodland Care Home
The nutritional and hydration needs of service users must be met.
Matched on
terms: care, home, nutritional
CQC action
85match
Floron Residential Home for the Elderly
We recommend the provider seeks good practice guidance in relation to supporting nutritional meal choices.
Matched on
terms: choice, home, nutritional
CQC action
78match
Ridgeway Manor Residential Care Home
People who had needs in relation to eating and drinking were not supported to eat and drink safely in a manner consistent with relevant professional guidelines.
Matched on
terms: care, home
CQC action
77match
Mead Lodge Residential Care
Improvements were required to how the service supported people living with advanced dementia to choose their meals. It was unclear how they could make a meaningful choice and there was limited information available about their preferences for staff to support them effectively. The service should consider best practice guidance around supporting people living with dementia at meal times.
Matched on
terms: care, choice
CQC action
74match
Dr French Memorial Home Limited
Meeting nutritional and hydration needs
Matched on
terms: home, nutritional
PFD report
73match
Margaret Taylor
A patient was removed from a soft food diet without proper assessment or documentation, and external food was not checked for suitability by care home staff, risking future deaths.
Matched on
terms: care, home
CQC action
73match
Holly Court Care Home
The provider needed to improve the environment so that people had a better dining experience. We were not assured that there were enough dining seats for people should everyone choose to eat in the dining room. Daily menus were not on display or not in a format people could understand. We discussed the use of picture cards and...
Matched on
terms: care, home
LGO / SPSO decision
72match
21-000-498b - Brighton & Hove Clinical Commissioning Group (21 000 498b)
Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with...
Matched on
terms: care, home, nutritional
LGO / SPSO decision
72match
21-000-498 - Brighton & Hove City Council
Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with...
Matched on
terms: care, home, nutritional
CQC action
72match
Bindon Residential Home
The provider must ensure compliance with Regulation 14 (Meeting nutritional and hydration needs) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Matched on
terms: care, home, nutritional
PFD report
69match
John Fallon
Care homes lack routine speech and language therapy assessments for denture changes, leading to unsuitable diets and increased choking risk due to delayed dental services. Furthermore, care homes do not routinely have suction machines for choking emergencies.
Matched on
terms: care, home
CQC action
69match
Oakleigh House Nursing Home
Service users' nutritional needs did not always show regards for their well-being. Regulation 9 (3) (i).
Matched on
terms: home, nutritional
CQC action
66match
Talbot House
Further improvements could be made to provide fresh food and less reliance on ready meals to enable people to make personalised choices about their meals.
Matched on
terms: choice
CQC action
65match
Bellevue Healthcare Limited
The provider must ensure the nutritional and hydration needs of service users are met.
Matched on
terms: care, nutritional
CQC action
64match
Kingfishers Nursing Home
The service provides clear communication and documentation to people that alternative food and drink choices are available.
Matched on
terms: choice, home
LGO / SPSO decision
64match
21-017-088 - Greensleeves Homes Trust
Summary: Ms C complains the Care Provider failed to support Mrs D which resulted in her premature death. The Care Provider failed to record decisions, follow care plans, monitor Mrs D’s nutrition needs, and properly respond to Ms C’s complaints. Ms C has the uncertainty of not knowing, but for the faults identified, whether Mrs D’s health would...
Matched on
terms: care, home
PFD report
61match
Louise Cooper
The healthcare system lacks sufficient provision for sustained supported eating for anorexia nervosa patients, leading to ineffective hospital admissions and hindering patient improvement despite clinical recommendations.
Matched on
terms: care
PFD report
61match
Terence Manning
Inaccurate record-keeping, due to carers transposing details from other residents, led to incorrect dietary information for a resident, posing a risk to future patient safety.
Matched on
terms: care
CQC action
61match
St.Theresa's Nursing Home
It is recommended that the quality of the food delivered to people using the service is improved.
Matched on
terms: home
CQC action
60match
Cary Lodge
People did not receive appropriate care that met their needs. Where meeting people's nutritional needs, the provider did not always have regard for people's well-being. 9(1)(a)(b)(2)(3)(i)
Matched on
terms: care, nutritional
CQC action
60match
Etherley Lodge
The provider must ensure that care plans and risk assessments are in place for people’s nutrition, including specific dietary requirements and choices, to protect people from risks of inadequate nutrition and related health problems.
Matched on
terms: care, choice
Committee recommendation
60match
#18 - First Report - The Government’s White Paper proposals for the reform of Health and Social Care
We further recommend that the CQC ratings includes consideration of food standards in social care settings to better align social care and the NHS in relation to the proposals in the White Paper on food and nutrition standards in the NHS.
Matched on
terms: care
IMB annual report
60match
Hull (2023)
HMP Hull, a Category B local prison, reported generally safe conditions with violence rates below benchmarks and commendable staff-prisoner relationships. However, significant concerns persist regarding systemic overcrowding, inadequate double-cell accommodation, and insufficient catering budgets impacting food quality. Healthcare provision has improved following a change in contractors, but challenges remain with GP availability and access to specialist mental health...
Matched on
terms: care
LGO / SPSO decision
59match
201002248 - Lothian NHS Board
Mrs A was an elderly resident of a nursing home. She suffered from severe Alzheimer’s disease and a range of other health problems. She was admitted to hospital for assessment as she was becoming increasingly agitated. At the time of admission, Mrs A had a wound on her left leg. She was in the hospital for just over...
Matched on
terms: care, home
PFD report
57match
Sheila Graham
Prolonged social isolation for a patient with C. difficile negatively impacted her well-being, compounded by inadequate nutritional information recording and assessment.
Matched on
terms: nutritional
CQC action
57match
Kingsley Nursing Home
The registered manager and provider failed to ensure that people had adequate nutrition and hydration to maintain their health and well-being. 14 (1)
Matched on
terms: home
CQC action
57match
Nicholas House
The provider must ensure that the nutritional and hydration needs of service users, including preferences and provision of appropriate nutrition, are consistently met.
Matched on
terms: nutritional
PPO recommendation
57match
The Head of Healthcare
The Head of Healthcare should ensure that when a specific diet is advocated, the healthcare team maintain contact with the kitchen to ensure appropriate food is available, which is varied and balanced.
Matched on
terms: care
CQC action
56match
Chatting Independently Limited - Orchard View
The provider must ensure people are protected from the risk of inadequate nutrition and hydration by means of the provision of a choice of suitable and nutritious food and hydration, and support for the purposes of enabling people to eat and drink for their needs.
Matched on
terms: choice
CQC action
56match
Bourne House
People's nutritional and hydration needs were not always being met with the provision of a suitable healthy and balanced meals in line with people's assessed needs and preferences.
Matched on
terms: nutritional
CQC action
52match
Homesaints Limited
The provider should consider current guidance on recording food and fluid input and take action to update their practice accordingly.
Matched on
terms: home
CQC action
52match
Cedar House
We recommend that the provider seek and implement national guidance on providing appropriate meals for older people living in residential care.
Matched on
terms: care
Detention investigation recommendation
52match
Independent Investigation into Concerns about Yarl's Wood Immigration Removal Centre - Rec R18
Managers should ensure that menus: offer adequate appetising fresh fruit and vegetables and encourage the consumption of five portions of fruit and vegetables a day; and offer a better-balanced choice of foods at lunchtimes.
Matched on
terms: choice
IMB recommendation
51match
Parc (2022)
Complaints continued regarding food, raising questions over quality, quantity and choice. This raises several questions such as when the provision of food was last reviewed and whether a nutritionist is involved in the process. There is a need to review the catering provision at Parc.
Matched on
terms: choice
PHSO casework decision
51match
P-002832 - United Lincolnshire Hospitals NHS Trust
Ms O complains the Trust communicated poorly with her family about her brother’s care, that it failed to provide a diet that was appropriate for his swallowing difficulties, it delayed putting a plan in place for her brother’s rehabilitation and it failed to support the family and effectively co-ordinate her brother’s discharge to home.
Matched on
terms: care, home
PHSO casework decision
51match
P-003459 - University Hospitals Birmingham NHS Foundation Trust
Mr X complains about the care the Trust gave to his mother in January 2023. He complains about her nutritional care, the treatment decisions made and it failing to take action when his mother deteriorated and there were signs of sepsis.
Matched on
terms: care, nutritional
PHSO casework decision
51match
P-004079 - University Hospitals Coventry and Warwickshire NHS Trust
Mrs L complains the Trust delayed her late mother's surgery when she had a hernia, did not investigate or treat the symptoms she had, provided poor nutritional care to her, did not manage her pain and handled her complaint badly.
Matched on
terms: care, nutritional
PHSO casework decision
51match
P-004162 - Wirral University Teaching Hospital NHS Foundation Trust
Mr A complains about the care and treatment the Trust provided to his wife in July/ August 2023. He says during his wife's hospital admission, the Trust gave her inappropriate antibiotics, left her on a trolley for an extended period of time and failed to provide appropriate nutritional care.
Matched on
terms: care, nutritional
CQC action
48match
Reside at Southwood
people's nutrition and hydration needs were not being met. Advice from health care professionals was not always sought or followed up, to ensure people received care in a safe way.
Matched on
terms: care
CQC action
48match
Gledhow Lodge
We recommend the provider consider best practice guidance around meeting people's nutritional needs and monitoring their health and wellbeing.
Matched on
terms: nutritional
CQC action
48match
Barton Park Nursing Home
The service reviews their process for recreational activities for people and takes action accordingly.
Matched on
terms: home
CQC action
48match
Bramble Lodge
Look at how meal times are managed to ensure people are offered choices and their preferences are met, including addressing issues such as inaccessible menus, lack of routine offering of dessert/drink alternatives, and delays in providing assistance to eat meals.
Matched on
terms: choice
CQC action
48match
The Peter Gidney Neurodisability Centre
We recommend the provider consults with residents about menu choices and that the dining experience is improved.
Matched on
terms: choice
CQC action
48match
Eastside House
We recommend that the provider reviews their procedure for deciding what foods are on the menus and evidence that this reflects people's choices.
Matched on
terms: choice
CQC action
48match
Brushwood
We recommend the provider undertakes a review of the mealtime experience, consults with people who use the service about meal choices and take action to update their practice accordingly.
Matched on
terms: choice
IMB recommendation
48match
North East Midlands, Yorkshire & Humber STHF (2023)
In general, we are satisfied that sufficient food choices for different tastes, cultural, religious or medical food requirements are available although we found a significant exception to this on one of our port visits. We recommend all STHFs have arrangements in place that give adequate choices that recognise different food requirements.
Matched on
terms: choice
PHSO casework decision
48match
P-003349 - Mid and South Essex NHS Foundation Trust
Mrs I complains about the Trust's care and treatment of her husband in August and September 2022. She says staff did not provide adequate nutrition and hydration, they did not make sure he participated in physiotherapy and they discharged him when he was not ready.
Matched on
terms: care
IMB recommendation
47match
Lincoln (2024)
Are there plans to increase the prisoner’s daily food allowance, as providing nutritional meals is increasingly difficult?
Matched on
terms: nutritional
IMB recommendation
47match
Lincoln (2025)
The Board recommends that plans are made to increase the prisoner’s daily food allowance as providing nutritional meals is increasingly difficult.
Matched on
terms: nutritional
LGO / SPSO decision
47match
202203333 - East Renfrewshire Health and Social Care Partnership
C complained on behalf of a relative (A) who had a learning disability and had been prescribed a special adjusted diet according to the International Dysphagia Diet Standardisation Initiative (IDDSI) guidelines. A had choked on their food and required emergency care. C complained that A’s food, a takeaway meal, had not been suitable for them and had not...
Matched on
terms: care