Care home social isolation
Residents in care homes being at risk of social isolation due to an insufficient provision of engaging activities.
100 items
8 sources
1 inquiry
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
CQC action
100match
Oaklands Care Home
People were at risk of social isolation due to a lack of activities on offer to them.
Matched on
terms: care, home, isolation, social
PFD report
85match
Margaret Stringer
The care home lacked a documented system to restrict access to harmful items for at-risk residents and staff training on isolation's impact. Crucially, there were significant failures in transferring vital suicide risk information between agencies during patient handover.
Matched on
terms: care, home, isolation
CQC action
82match
Darenth Grange Residential Home
The provider should offer a wider range of opportunities for people to engage in social activities.
Matched on
terms: home, social
CQC action
82match
Meads House Residential Care Home
We recommend that the provider seeks advice and guidance from a reputable source to ensure that the activities offered are more conducive to people living with dementia on a daily basis.
Matched on
terms: care, home
LGO / SPSO decision
81match
24-020-734 - Wigan Metropolitan Borough Council
Summary: There was fault by the Council. It did not act soon enough to resolve Mrs X’s risk of social isolation when she had to live in part of a care home without other residents. Her son, Mr Y has acted on her behalf and this caused him distress. The Council is now regularly reviewing Mrs X’s care...
Matched on
terms: care, home, isolation, social
CQC action
81match
Quality Care Management Limited
The provider should seek current guidance, review the arrangements in place to ensure people are always supported to avoid social isolation, follow interests and take part in activities that are socially and culturally relevant to them and update their practice.
Matched on
terms: care, isolation, social
CQC action
78match
Lauren Court Residential Care Home
We recommend the provider reviews how to engage and support people who choose to remain in their bedroom.
Matched on
terms: care, home
CQC action
78match
Rosecroft Residential Care Home
The provider should consistently provide meaningful activity for people using the service.
Matched on
terms: care, home
Committee recommendation
77match
#7 - Seventh Report - Supporting people with dementia and their carers
With many people preferring to stay living at home if diagnosed with dementia, it is vital that any future Government strategies for dementia support this becoming a reality. Initiatives such as Dementia Friends and dementia-friendly communities have successfully increased awareness of dementia but more needs to be done for those living with dementia to be included in their...
Matched on
terms: care, home, social
PFD report
73match
Helena Opuku
Social services struggled to properly investigate safeguarding referrals, appoint social workers within a reasonable timeframe, or conduct timely home suitability assessments for vulnerable residents.
Matched on
terms: home, social
CQC action
73match
Park Grange Care Home
The care plans we looked at did not contain sufficient information to help staff to provide person centred care and there were limited activities for people.
Matched on
terms: care, home
CQC action
73match
The Lilacs Residential Home
The provider should ensure that there is a dedicated activities person to ensure people are supported to take part in activities that are socially and culturally relevant to them.
Matched on
terms: home, social
PFD report
69match
Sheila Graham
Prolonged social isolation for a patient with C. difficile negatively impacted her well-being, compounded by inadequate nutritional information recording and assessment.
Matched on
terms: isolation, social
PFD report
69match
Charlotte Duffield
Adult Social Care failed to take appropriate safeguarding action despite significant police concerns, only attempting telephone contact and sending a letter, without making any physical visit to a vulnerable individual.
Matched on
terms: care, social
CQC action
69match
Walnut Close
The provider did not always support people to avoid social isolation and partake in meaningful activities.
Matched on
terms: isolation, social
LGO / SPSO decision
67match
22-001-008 - Bingley Wingfield Care Limited
Summary: We will not investigate this complaint that a Care Home stopped Mr X’s visits to a relative. That is because there is insufficient evidence of fault in the Care Home’s actions to justify investigating.
Matched on
terms: care, home, social
LGO / SPSO decision
67match
25-020-404 - Aria Healthcare Group LTD
Summary: We will not investigate this complaint about a care home declining to allow Mrs X to visit a resident. The resident is represented by her family and there is no evidence they or she wishes Mrs X to visit. Investigation would be unlikely to serve any worthwhile purpose.
Matched on
terms: care, home, social
CQC action
65match
Snowdrop Place Care Home
The provider should review best practice guidance related to care home environments to promote independence for people, including people living with dementia or disability.
Matched on
terms: care, home
CQC action
61match
Oakleigh House Nursing Home
There was a lack of appropriate activities offered which would meet people's needs. Regulation 9 (1) (a) (b).
Matched on
terms: home
CQC action
61match
St. David's Home
We recommend the provider consider current guidance on the provision of meaningful activities to promote people's wellbeing and review their practices accordingly.
Matched on
terms: home
CQC action
57match
Bellevue Healthcare Limited
The provider must ensure people's privacy and dignity are consistently maintained, and that people are not isolated and have appropriate means to communicate and call for assistance.
Matched on
terms: care
CQC action
57match
Chandos Lodge Nursing Home
The service seeks advice and guidance from a reputable source about the provision of meaningful interaction and engagement.
Matched on
terms: home
CQC action
57match
WhiteHorse Care - Brownhills
Further improvements were needed to the range of activities and opportunities for people.
Matched on
terms: care
CQC action
57match
Barton Park Nursing Home
The service reviews their process for recreational activities for people and takes action accordingly.
Matched on
terms: home
CQC action
56match
Newland House
People's individual needs were not being met in relation to the provision of activities and social stimulation.
Matched on
terms: social
CQC action
56match
Oak Tree Manor
When supporting people living with dementia they may need to consider being more creative for people who had become more of a challenge to get engaged in activity and communication to avoid social isolation.
Matched on
terms: isolation, social
LGO / SPSO decision
54match
22-002-358 - Derbyshire County Council
Summary: We will not investigate this complaint about Mr X’s contact with his friend in a care home. This is because the Council have agreed to complete an assessment and further investigation would not lead to a different outcome.
Matched on
terms: care, home, social
LGO / SPSO decision
54match
24-005-899 - London Borough of Islington
Summary: We will not investigate Mr X’s complaint about his care placement. He says he is unhappy living there due to problems with another resident and the care provider. Mr X also complains the Council is ignoring his request to move. This is because there is insufficient evidence of fault.
Matched on
terms: care, social
LGO / SPSO decision
54match
24-017-348 - City of Bradford Metropolitan District Council
Summary: Mrs X complained about the Council’s handling of her child’s Education, Health and Care Plan, which she said led to a loss of education and social isolation for her child. We found avoidable delay by the Council in completing the 2024 Annual Review of the Plan. The Council also failed to properly monitor the Plan. The Council...
Matched on
terms: care, isolation, social
LGO / SPSO decision
54match
23-011-145 - East Sussex County Council
Summary: Miss X complained the Council failed to provide a suitable education for her son for the past four years causing distress and social isolation. The Council failed to provide any education provision from May 2023 to January 2024, wrongly requested Miss X put a review request in writing causing delay and failed to identify a suitable school...
Matched on
terms: care, isolation, social
CQC action
48match
The Elms
We recommend the provider continues to review social activities in the service to promote people's emotional and mental wellbeing.
Matched on
terms: social
Committee recommendation
48match
#2 - Rural isolation creates significant mental health challenges for residents and agricultural workers.
While experience of nature and the countryside is consistently identified as potentially beneficial for people’s mental health, our evidence is equally clear that the isolation inherent in rural living poses a significant challenge to the mental health of those who reside and work in these areas. In addition, other factors represent serious but currently unquantifiable pressures on the...
Matched on
terms: isolation
CQC action
47match
Eleanor House
The provider must take action to ensure there were sufficient numbers of suitably qualified, skilled and experienced staff available at all times. This was to ensure people who used the service were provided with appropriate meaningful opportunities for social interaction and enable people requiring support from two staff to receive their care and support without having their freedoms...
Matched on
terms: care, social
LGO / SPSO decision
47match
24-014-830 - MML Finance Ltd
Summary: Mrs X complained that the care provider restricted her visiting hours to her mother-in-law. Based on current evidence the complaint will not be upheld. The care provider was entitled to limit the times for Mrs X’s visits.
Matched on
terms: care, social
CQC action
44match
Hamilton House
We recommend the provider researches and develops the social opportunities for people living with dementia and mental health in line with best practice.
Matched on
terms: social
LGO / SPSO decision
42match
24-021-776 - London Borough of Haringey
Summary: Miss X complains the Council failed to arrange a day centre placement for her son, Mr Y. She also complains about the Council’s poor communication. The Council failed to arrange a day centre placement for Mr Y after it was approved in April 2024 until March 2025. It then provided a reduced number of days. This is...
Matched on
terms: care, social
CQC action
40match
The Peter Gidney Neurodisability Centre
There was a lack of meaningful activities for some people.
Matched on
classifier match
CQC action
40match
Elton Lodge
The provider should ensure that people are engaged in meaningful activities with sufficient frequency, and review policies that discourage staff interaction during breaks if it benefits residents' engagement.
Matched on
classifier match
CQC action
39match
Chiltern View
The provider must ensure people receive person-centred care, that care plans are followed, people's preferences are observed, and that people are not isolated and have meaningful engagement or occupation.
Matched on
terms: care
PHSO casework decision
38match
P-001760 - St George's University Hospitals NHS Foundation Trust
Miss B complains the Trust should have allowed her mother, Mrs P, to come home to keep her safe from COVID-19. She also complains about its basic nursing care, that it did not give Mrs P a COVID-19 vaccination, that it did not allow family to visit and support Mrs P and its communication was not good.
Matched on
terms: care, home
LGO / SPSO decision
38match
PSOW-202001667 - Denbighshire County Council
Mr D complained about the care and treatment that his late mother, Mrs M, received at Glan Clwyd Hospital and Llandudno General Hospital. He complained that: Clinicians failed to adequately investigate and appropriately treat Mrs M’s symptoms of abdominal pain, gastro-intestinal upset and weight loss which she developed following bowel surgery. Clinicians failed to accurately assess Mrs M’s...
Matched on
terms: care, home
LGO / SPSO decision
38match
24-008-236 - Surrey County Council
Summary: We will not investigate this complaint about a blue badge application. There is not enough evidence of fault to justify our involvement.
Matched on
terms: care, social
LGO / SPSO decision
38match
25-009-946 - London Borough of Hammersmith & Fulham
Summary: We will not investigate this complaint about adult social care at a day centre. This is because an Ombudsman investigation would be unlikely to lead to a different outcome and it is unlikely we would find any significant fault to justify our resource.
Matched on
terms: care, social
CQC action
36match
The Croft
People did not have access to their own personal allowances, petty cash or transport to enable them to access the community.
Matched on
classifier match
IMB recommendation
35match
Drake Hall (2021)
The Board looks forward to seeing an increase the number of social visits, pandemic permitting (see section 7.4).
Matched on
terms: social
IMB recommendation
35match
Durham (2022)
Social video calls have been reduced to one per month per prisoner. What can be done to increase access for those living out of area or from overseas (7.4.6)?
Matched on
terms: social
IMB recommendation
35match
Isle of Wight (2024)
Given the barriers to family social visits caused by the prison’s location, can the Governor maximise social video call opportunities by ensuring that monitors are available in each wing in Parkhurst? Also, could a review of any unmet needs and available technologies be undertaken with a view to increasing the number of daily and weekend social video call...
Matched on
terms: social
IMB recommendation
35match
Wayland (2025)
Throughout the years of our surveys a significant number of respondents have been willing to say that they have indeed felt lonely in Wayland. The IMB would, therefore, ask if staff are aware of how lonely many prisoners are. Of course, the loneliness quotient may ebb and flow in any one person, but surely it must be a...
Matched on
terms: social
IMB recommendation
34match
Wayland (2021)
In the Board’s view, the expected benefit of ‘Purple Visits’ has not been fully realised due, prisoners have informed us, to the conditions imposed on relatives. It therefore urges the Prison Service to review these arrangements to find consumer-acceptable alternatives to face-to-face social and family visits (see section 7.4).
Matched on
terms: social
IMB recommendation
32match
Wayland (2023)
The IMB would recommend that prison management review the issue [loneliness] to examine other prisons’ experiences and, possibly, knowledge of how to address this issue successfully.
Matched on
classifier match