Care home staffing levels
Insufficient numbers of suitably skilled and experienced staff deployed in care homes, impacting ability to meet resident needs.
713 items
10 sources
4 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
CQC action
100match
Laurel Lodge Care Home
The provider must ensure that there are sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of people using the service.
Matched on
terms: care, home
CQC action
100match
Holly Court Care Home
We recommend a dependency tool is used to help determine appropriate staffing levels, based on the number of people living in the home and their changing needs.
Matched on
terms: care, home, level, staffing
CQC action
100match
Redcot Lodge Residential Care Home
The provider must ensure sufficient numbers of suitably competent and experienced staff are deployed.
Matched on
terms: care, home
CQC action
100match
Park Grange Care Home
We concluded staffing levels and deployment of staff were not maintained to ensure people were not at risk of their care needs been met.
Matched on
terms: care, home, level, staffing
CQC action
100match
Oaklands Care Home
The provider must ensure there are sufficient numbers of suitably skilled and experienced staff deployed at all times.
Matched on
terms: care, home
CQC action
99match
Karenza Care Home
The provider had failed to ensure there were always adequate numbers of staff to meet people's needs.
Matched on
terms: care, home
CQC action
99match
Attwood's Manor Care Home
The provider must ensure that staff are effectively deployed to meet people's needs.
Matched on
terms: care, home
CQC action
98match
Shenstone Hall Nursing Home
The provider must ensure staffing levels are continuously reviewed and adapted based on people’s assessed needs to ensure they are sufficient to meet people’s needs at all times.
Matched on
terms: home, level, staffing
PFD report
97match
Etheline De-Gale
Vague care plans and inadequate staff training on risk assessment led to carers misinterpreting assistance needs. Insufficient staffing levels also compromised resident safety and impacted decisions regarding hospital admissions.
Matched on
terms: care, level, staffing
CQC action
94match
Lincoln Lodge Residential Home for the Elderly
staffing levels should be reviewed.
Matched on
terms: home, level, staffing
Inquiry recommendation
94match
23 - Quarterly assessment of staffing levels against population needs
The Home Office and contractors operating immigration removal centres must ensure that there is ongoing assessment of staffing levels (at least on a quarterly basis), so that the level of staff present within each centre is appropriate for the size and needs of the detained population. The Home Office must also ensure that the detained population does not...
Matched on
terms: home, level, staffing
PFD report
93match
Alois Piska
The care home suffered from inadequate staffing levels, leading to insufficient supervision of residents in communal areas.
Matched on
terms: care, home, level, staffing
LGO / SPSO decision
93match
PSOW-202202308 - A Care Home
Mrs A complained about the care and treatment that her late mother, Mrs B, received during the final weeks of her life while she was a resident in a care home in the area of Betsi Cadwaladr University Health Board. Mrs A complained that the Care Home failed to appropriately manage her mother’s skin integrity, leading to the...
Matched on
terms: care, home, level
CQC action
91match
Holly House Residential Care Home
The provider must ensure there are sufficient staff to support people in a way that ensures their continued safety.
Matched on
terms: care, home
CQC action
90match
Palm Court Nursing Home
We recommend that the service considers using a tool to determine suitable staffing levels and reviews staffing levels regularly to ensure people receive safe care and support at all times.
Matched on
terms: care, home, level, staffing
CQC action
90match
Holmesley Nursing Home
We recommend the provider keep staffing levels, people's dependency levels and the deployment of staff at the service under review.
Matched on
terms: home, level, staffing
CQC action
90match
Precious Nursing & Residential Home
The provider must ensure people receive safe care by deploying sufficient trained staff to meet their needs.
Matched on
terms: care, home
PFD report
89match
Marjorie Evelyne Keogh
The care home failed to assess suitability for a first-floor room, had staffing level concerns, and a manager was often absent. Conflicting risk assessments and non-compliant staircase furniture also posed safety issues.
Matched on
terms: care, home, level, staffing
PFD report
89match
Lee Rigby
The report identifies potential risks in resident care, including support workers not having keys for timely access, adequacy of staffing levels, review of risk procedures and staff training.
Matched on
terms: care, level, staffing
PFD report
89match
Margaret Gleeson
Hospital weekend staffing levels were inadequate, leading to poor patient care. The MEWS tool was inaccurately scored and poorly understood, indicating a need for refresher training.
Matched on
terms: care, level, staffing
PFD report
89match
Edwina Moses
A poor system for requesting and securing one-to-one nursing cover led to frequent unavailability and staff confusion. This resulted in inadequate staffing levels, leaving frontline nurses unable to safely care for vulnerable patients.
Matched on
terms: care, level, staffing
Committee recommendation
89match
#3 - Thirty-Fifth Report - Introducing Integrated Care Systems
The Department has started taking some action to address workforce challenges in social care, but vacancies have increased by 50% in the last year and the number of people working in social care fell in 2021/22 for the first time in at least 10 years. The NAO report sets out a very high level of social care vacancies...
Matched on
terms: care, home, level
CQC action
89match
Clare House Residential Home
The registered manager agreed to look at staffing levels.
Matched on
terms: home, level, staffing
CQC action
89match
Benthorn Lodge
The provider must ensure that staffing levels are sufficient to meet people's care and support needs safely.
Matched on
terms: care, level, staffing
PFD report
87match
Olive Wilmott
An alleged assault was not effectively investigated or safeguarded, and the care home failed to meet observation requirements due to insufficient night staff for residents' needs.
Matched on
terms: care, home
PFD report
85match
Barbara Cooke
Severe understaffing at a care home caused patient neglect, poor infection control, and lacking external nurse communication protocols. The hospital also had no system to record safeguarding alerts or notify authorities of deaths for vulnerable patients.
Matched on
terms: care, home, staffing
CQC action
85match
Pennsylvania House
The provider must ensure people who use services are protected against the risks of receiving unsafe or inappropriate care by basing staffing levels at night on people's assessed needs.
Matched on
terms: care, level, staffing
CQC action
82match
Highfield House Residential Home
The provider must ensure appropriate staffing.
Matched on
terms: home, staffing
CQC action
82match
Elsinor Residential Home
Comply with Regulation 18 (Staffing)
Matched on
terms: home, staffing
PFD report
81match
Ian Page
Communication failures post-handover, lack of falls risk assessment, unavailability of a low bed, and inadequate staffing levels for high-need patients contributed to risks.
Matched on
terms: level, staffing
PFD report
81match
Phyllis Broomhead
Care home staff lacked training in head injury protocols and record-keeping, while safeguarding screening was insufficient. There's a systemic gap in monitoring high-risk residents when nursing care isn't deemed necessary, leaving them vulnerable.
Matched on
terms: care, home
PFD report
81match
Daphne Cherry
Concerns exist regarding care home staff's ability to identify and appropriately escalate medical concerns, including when a medical review is needed.
Matched on
terms: care, home
PFD report
81match
Beryl Goode
Care home night staff, lacking medical training, failed to consider a head injury as the cause of a resident's confusion after a fall, indicating a need for improved awareness and assessment training.
Matched on
terms: care, home
CQC action
81match
Chestnut Lodge Nursing Home
We recommend the provider introduces a suitable dependency tool in order to ensure appropriate staff levels are regularly in place to meet the changing needs of the people using the service.
Matched on
terms: home, level
CQC action
81match
Walnut Villa
People were at risk of their needs not being met because there were insufficient staff provided and at times staff were not present in the home. Staff did not always have the relevant skills to meet people's care needs safely. New staff were not supported in their role which, placed people at risk of inadequate care and support.
Matched on
terms: care, home
Committee recommendation
81match
#60 - Publish a fully costed plan for funding Level 5 diplomas for care home managers.
It is clear that some care home managers lack the training and support they need to stay in post. We welcome the Government’s commitment to fund Level 5 diplomas for those who need them, and we urge the Government to publish a fully costed plan for doing so by the end of the year.
Matched on
terms: care, home, level
CQC action
80match
Chy Byghan Residential Home
The provider must ensure people who use services are protected against the risks associated with not having sufficient numbers of suitably qualified, competent, skilled and experienced persons to meet the service requirements.
Matched on
terms: home
CQC action
80match
Valewood House Nursing Home
There were insufficient numbers of suitably qualified, skilled and experienced staff to safeguard people’s health, safety and welfare.
Matched on
terms: home
CQC action
80match
Walmer Lodge Residential Home
Sufficient numbers of suitably qualified, competent, skilled and experienced persons were not deployed. 18.1
Matched on
terms: home
CQC action
80match
Slate House Residential Home
The provider must ensure that at all times there are sufficient numbers of suitably qualified, skilled and experienced staff.
Matched on
terms: home
CQC action
80match
Keb House Residential Home
The registered provider failed to ensure sufficient numbers of suitably qualified, competent and skilled staff were deployed.
Matched on
terms: home
CQC action
80match
Fremington Manor Nursing and Residential Home
The provider had failed to ensure sufficient numbers of staff were consistently deployed to meet people's needs.
Matched on
terms: home
CQC action
80match
The Homestead (Crowthorne) Limited
The registered person failed to consistently ensure that sufficient numbers of staff are deployed to meet people's needs.
Matched on
terms: home
Inquiry recommendation
78match
R31 - Staffing and skills mix review
Health Boards should ensure that the staffing and skills mix is appropriate for each ward, and that it is reviewed in response to increases in the level of activity/patient acuity.
Matched on
terms: level, staffing
Committee recommendation
78match
#19 - Thirty-Fifth Report - Introducing Integrated Care Systems
The Department told us numbers in the social care workforce were going in the right direction and that domiciliary care and care home workforces were expanding.70 However, written evidence sent to us by the National Care Forum highlights that, as of October 2022, there were 165,000 vacancies in the sector according to Skills for Care’s most recent 2021–22...
Matched on
terms: care, home
Committee recommendation
78match
#18 - Thirty-Fifth Report - Introducing Integrated Care Systems
The social care workforce is in a similarly precarious position, against a wider backdrop of declining local authority resources.64 Despite the Department’s assurances that “the numbers are moving in the right direction”, vacancies in social care have been on an upward trend over the last ten years at a national level, rising from 4.4% in 2012–13 to 9.2%...
Matched on
terms: care, level
CQC action
78match
Archers Point Residential Home
The provider must ensure there are enough housekeeping staff deployed to keep the home clean throughout and establish a system to determine the required number of housekeeping staff to comply with infection control and COVID-19 protocols.
Matched on
terms: home
LGO / SPSO decision
78match
21-018-287 - Ideal Carehomes (Number One) Limited
Summary: Mr F complained that the care provider failed to provide proper care to his late mother, Mrs J, prior to her death. We found the care provider’s actions caused injustice to Mrs J and her family. The care provider should waive some of the fees to redress this injustice.
Matched on
terms: care, home
PFD report
77match
John Bird
The care home manager failed to ensure staff were familiar with residents' falls risk assessments and care plans, leading to an untrained carer inaccurately assessing a high-risk patient's mobility.
Matched on
terms: care, home
PFD report
77match
May Hall
Care home staff lacked awareness and clear training on fall reporting policies and how to contact emergency services, indicating a need for regular, confirmed training.
Matched on
terms: care, home