Care leaver transition to adult services

High number of deaths among care leavers highlighting poor transition coordination from children's social care to adult services.

326 items 9 sources 2 inquiries
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Where this theme appears

Care leaver transition to adult services has been flagged across 9 independent accountability sources:

3 inquiry recs 15 PFD reports 40 committee recs 2 ICIBI recs 2 PPO recs 11 IMB reports 44 IMB recs 2 PHSO decisions 207 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

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Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

Ryan Chapman
31 Jan 2014 · West Sussex
Concerns: Staff lacked understanding of patient leave policies and support worker roles. Delayed risk assessments, insufficient family information, and poor ward security were identified issues.
Overdue
Derrick Plater
21 Mar 2014 · Norfolk
Concerns: There was no protocol for visiting care homes before placing patients with complex needs, relying solely on assurances. A lack of clear guidelines for when visits should be undertaken during assessment poses a risk.
Response: The council believes that a pre-placement visit by a social worker would not have provided any added assurance and is not and will not be part of the assessment and …
Responded
Sean Morley
24 Mar 2014 · Warwickshire
Concerns: The A444 stretch lacks pedestrian/cyclist warning signs, street lighting, and protective barriers, despite regular use by vulnerable road users and a 70mph speed limit, creating a high risk of collisions.
Overdue
Elaine Giles
05 Dec 2014 · South Lincolnshire
Concerns: An inaccurate pre-discharge assessment of a patient's functional ability, particularly with stairs, highlighted the need for more detailed home environment assessment and ensured adequate post-discharge support.
Overdue
Lee Boden
29 Sep 2015 · Milton Keynes
Concerns: Lack of pre-release planning, delayed discovery, and the absence of a protocol for continuous monitoring of vulnerable new residents contributed to the death.
Response (HM Prison and Probation Service): The Probation Service acknowledges shortcomings in informing the deceased of his placement and will focus on earlier planning and better liaison with probation areas. It will also explore additional training …
Responded
Amy El-Keria
03 Oct 2016 · East Sussex
Concerns: Hounslow Social Services misunderstood their ongoing welfare role for a child placed far from home and failed to assess for support, neglecting family contact issues.
Response (Department of Health): NHS England and Health Education England are working to improve the capacity and capability of the workforce delivering mental health care for children and young people. NHS England commissioned the …
Response (Department of Health and Social Care): NHS England and Health Education England (HEE) are working to improve the capacity and capability of the workforce delivering mental health care for children and young people. The Royal College …
Response (London Borough of Hounslow): The London Borough of Hounslow has updated its Thresholds Guidance & Assessment Protocols, with specific reference to children in need under S17 of the Children Act 1989 for those in …
Response (Priory Group): Priory Group has enhanced observation recording forms and clarified its policy on information sharing. Monthly simulation drills are undertaken for BLS and ILS. A new tool for better assessment of …
Response (Priory Group): Priory Group has enhanced observation recording forms and clarified its policy on information sharing. Monthly simulation drills are undertaken for BLS and ILS. A new tool for better assessment of …
Responded
John Jaundoo
29 Mar 2017 · Liverpool and Wirral
Concerns: Probation failed to appropriately place high-risk offenders and maintain dynamic risk assessments, while Adult Social Services lacked oversight, leading to unsuitable placements and missed public protection opportunities.
Overdue
Owen Williams
25 Jul 2019 · West Yorkshire (West)
Concerns: The electronic release of A-level results at 6:00 am, hours before student support was available, left vulnerable students without immediate guidance, contributing to a tragic outcome after disappointing grades.
Response (Department for Education): The Department for Education will jointly host a roundtable with UCAS to consider the student journey from sitting exams to receiving results, to agree how they can ensure pupils are …
Response (UCAS): UCAS will jointly host a roundtable with the DfE to explore how to support students throughout the examination and results periods, particularly those who do not receive the grades they …
Overdue
Miriam Smith-Cox
24 Jul 2015 · Cornwall and the Isles of Scilly
Concerns: A safeguarding concern regarding the deceased's unsuitable accommodation and living conditions was not received or acted upon by a key support stakeholder, preceding a fatal fall.
Response (PLUSS): Pluss states they have a Safeguarding policy and that staff complete 'Alerters' training every 2 years. Pluss will be utilising learning from this unfortunate episode to provide a case study …
Response (the Department of Work and Pensions): The DWP expresses condolences and explains the benefits claimed by the deceased, as well as detailing the support offered by DWP and its service provider, Pluss. It concludes that Ms …
Overdue
Marshall Metcalfe and Jane Ireland
25 Nov 2021 · Blackpool & Fylde
Concerns: Children's Social Care disengages during mental health admissions, leading to a lack of social worker input in discharge planning and continuity of care, which increases patient risk upon leaving the facility.
Overdue
Samuel Pearson
10 Nov 2022 · South London
Concerns: Multi-agency support failed during an emergency housing move for a vulnerable patient, exacerbating anxiety. A GP referral for mental health support was delayed by a long backlog, with referrers unaware of the service's capacity issues.
Response (Response London Borough of Bromley Council): The London Borough of Bromley Council will be notified as soon as possible in the event of future emergency decants, when a vulnerable person subject to social care involvement is …
Response (Oxleas NHS Foundation Trust): Oxleas NHS Foundation Trust has completed a new ADAPT Operational Policy that clearly sets out expectations of information to service users and referrers regarding waiting times. An automated email will …
Response (Clarion Housing Group): Clarion Housing Group is reviewing its alternative accommodation and related assessment process, considering how interagency working can be further embedded into its processes. The review is expected to be completed …
Responded
Lance Walker
19 Jan 2023 · West London
Concerns: The lack of regulation for residential homes housing vulnerable 18-21 year olds leads to providers with inadequate training and staffing. Additionally, there is no standard referral form, risking missed vital information for supported housing placements.
Overdue
Jake Baker
08 Feb 2024 · Surrey
Concerns: Surrey County Council has failed to address inadequate pathway plans, opaque diagnostic processes, and poor access to adult social care for care leavers. Deficiencies in risk assessment standards and non-mandatory Mental Capacity Act training persist.
Response (CQC): CQC has internal processes to review Regulation 28 reports, including a decision review meeting (DRM) to consider concerns and determine regulatory responses. CQC also conducted a comprehensive inspection of Glasshouse …
Response (Surrey County Council): Surrey County Council provides Pathway Plan training as part of personal advisers' induction and has had a formal training programme since at least September 2021, and updated the content in …
Responded
Barrie Forster
05 Nov 2024 · Cornwall and the Isles of Scilly
Concerns: A severe shortage of suitable accommodation for released prisoners, including Approved Premises and local authority housing, leads to homelessness or unsuitable placements, increasing supervision difficulties.
Response (HMPPS MOJ and MHCLG): MoJ and MHCLG are working on a long-term strategy to end homelessness, including for prison leavers, with publication expected next year. Funding for homelessness services is increasing, and MHCLG will …
Responded
Caroline and Bernard Cleall
09 May 2025 · South London
Concerns: Adult Social Care's inability to access NHS hospital discharge assessment records for telecare prevents proper review of client needs, risking inadequate support and missed opportunities to revise safety packages.
Response (London Borough of Croydon): The council disputes the coroner's concern that its staff could not access records, stating that the records were available, and a review of care arrangements was carried out with awareness …
Responded
#12 —
Health and Social Care Committee
Recommendation: NHS England & Improvement must accelerate the implementation of the 0–25 offer in every local area as a national priority so that young people do not continue to face a cliff edge in accessing the care they require as they …
Gov response: 89. We accept this recommendation in part. 90. Implementation of this recommendation will depend upon the outcome of annual business planning, and the Department for Education will later this spring confirm its position on issuing …
Partially Accepted
#11 —
Health and Social Care Committee
Recommendation: It is clear that young adults between the ages of 18 and 25 face some of the widest gaps between the support that they need and the support that is available to them. 56 Children and young people’s mental health …
Gov response: 84. The government is considering this recommendation. 85. MHSTs are specifically designed to provide a tailored offer of direct interventions to individuals and groups of children and young people with mild or moderate mental health …
Under Consideration
#28 —
Welsh Affairs Committee
Recommendation: Care-leavers are a vulnerable group and there is a strong case for arguing that they should have enhanced support. While the Welsh Government supports a basic income pilot for this group, we note that the UK government opposes universal basic …
Gov response: The Department for Work and Pensions has advised the Welsh Government how Universal Credit would be affected by payments under the proposed basic income pilot. HMRC has similarly advised about the treatment of taxation.
Not Addressed
#6 — Care leavers experience a confusing patchwork of differing local authority entitlements.
Education Committee
Recommendation: Care leavers face a confusing patchwork of entitlements when they leave care. This is made more complex by the differing offers in each local authority and the fact that they are having to navigate this at a young age, often …
Gov response: Government response to Conclusion five: The government is committed to ensuring there is a clear and strong offer for care leavers, underpinned by existing legislation and upcoming changes through the Children’s Wellbeing and Schools Bill. …
Not Accepted
#77 — Exempt care leavers from proposed Universal Credit reductions and prioritise Youth Guarantee access.
Education Committee
Recommendation: The Department for Work and Pensions must exempt care leavers from its proposed plans to reduce Universal Credit support for those aged under 22, if these reforms go ahead, and ensure that care leavers are prioritised for access to support …
Gov response: Disengagement from employment and education during early adulthood can have long-term negative effects on young people’s career prospects, health, and wellbeing. Currently, those classified as unable to work often receive no support, increasing the risk …
Not Addressed
#76 — Improve financial and housing support for care leavers, including Universal Credit and bursaries.
Education Committee
Recommendation: The Department for Education should work with other relevant departments, including the Ministry of Housing, Communities and Local Government and the Department for Work and Pensions, to review the financial and housing support available to care leavers and improve it …
Gov response: To ensure coordinated support for care leavers, the Government has re-established the Care Leaver Ministerial Board. This board brings together ministers from across departments to explore actions and improve outcomes for care leavers. Recognising the …
Not Addressed
#75 — Develop a National Care Offer ensuring minimum, harmonised support for care leavers nationwide.
Education Committee
Recommendation: As a priority, the Department for Education must develop a National Care Offer to harmonise the postcode lottery in entitlements and ensure that care leavers receive a minimum level of support, wherever they live. (Recommendation, Paragraph 194)
Gov response: We understand that care leavers often experience inconsistent support depending on their local authority and may not always be aware of what they are entitled to. However, all young people eligible for leaving care support …
Accepted
#74 — Proposed Universal Credit reductions for under-22s will disproportionately impact care leavers.
Education Committee
Recommendation: We welcome the new Youth Guarantee and the focus on supporting young people to access employment, education and training. However, we are deeply concerned about the proposal to reduce support through Universal Credit for those aged under 22. This is …
Gov response: Disengagement from employment and education during early adulthood can have long-term negative effects on young people’s career prospects, health, and wellbeing. Currently, those classified as unable to work often receive no support, increasing the risk …
Not Addressed
#73 — Care leavers face unacceptable financial hardship compromising their education upon turning 18.
Education Committee
Recommendation: It is unacceptable that young people are left to support themselves financially on turning 18 while still in full-time education and face having to reduce time spent in education or drop out completely to support themselves. No responsible parent would …
Gov response: The Committee highlighted poor outcomes for care leavers. We will address the cliff-edge that young people experience when they leave care, by providing a national Staying Close support package as set out in the Children’s …
Partially Accepted
#72 — Care leavers face poorest outcomes due to insufficient support and limited Bill measures.
Education Committee
Recommendation: Care leavers have some of the poorest outcomes in society across a range of measures, and the support available to them falls far short of what is needed. The state has a grave responsibility to the children it takes 93 …
Gov response: The Committee highlighted poor outcomes for care leavers. We will address the cliff-edge that young people experience when they leave care, by providing a national Staying Close support package as set out in the Children’s …
Partially Accepted
#52 — Develop a National Care Offer and transition strategy for care leavers entering further education.
Education Committee
Recommendation: As set out in our Children’s Social Care report, the Department for Education must develop a National Care Offer to harmonise the postcode lottery in entitlements and ensure that care leavers receive a minimum level of support, wherever they live. …
Gov response: PLANS ALREADY IN PLACE The Get Britain Working White Paper announced the Youth Guarantee for 18–21-year-olds in England to ensure young people are either learning and earning. This includes access to high-quality training, apprenticeships, and …
Accepted
#51 — Care leavers face significant challenges transitioning into further education, employment or training.
Education Committee
Recommendation: Care leavers face significant challenges transitioning into further education, employment or training. Care leavers aged 19–21 are three times more likely not to be in education, employment or training than their peers. There is insufficient support for those transitioning into …
Gov response: PLANS ALREADY IN PLACE The Get Britain Working White Paper announced the Youth Guarantee for 18–21-year-olds in England to ensure young people are either learning and earning. This includes access to high-quality training, apprenticeships, and …
Accepted
#9 — High number of care leaver deaths highlights poor transition coordination to adult services.
Public Accounts Committee
Recommendation: We asked the Department and other witnesses about the circumstances surrounding a young person recently taking their own life after turning 18 and facing the uncertainty of moving out of the children’s social care system. A situation which the Chief …
Response Pending
#18 —
Justice Committee
Recommendation: It is apparent that accommodation is a significant problem for some children being release from custody. It is unacceptable that a child should not know until the day of their release where they will live the day after. We agree …
Gov response: The MoJ acknowledges the importance of suitable and stable accommodation, and accommodation secured sufficiently in advance prior to release for children and young people leaving custody. Suitable accommodation is one of the foundations of a …
Under Consideration
#23 —
Public Accounts Committee
Recommendation: The poor outcomes experienced by vulnerable adolescents are often overlapping. For example, we received written evidence highlighting research which shows people who have been in care are more likely to experience homelessness, long-term physical and 53 Q 39 54 C&AG’s …
Gov response: 7. PAC conclusion: Data sharing exercises need to be better used to understand the support vulnerable adolescents need. 7: PAC recommendation: The Department for Education should take the lead in coordinating and setting out within …
Not Accepted
#14 —
Public Accounts Committee
Recommendation: At 31 March 2021, there were 53,790 adolescents in care between the ages of 9 and 17, making up 67% of the total care population. Between 31 March 2014 and 31 March 2021 the number of 9- to 17-year-olds in …
Not Addressed
#16 —
Public Accounts Committee
Recommendation: When we asked how hard it was for parents to navigate the legislation, Contact told us that it was a regular top topic on its helpline and that parents did not really know their rights. It explained that the system …
Response Pending
#53 — Effective reunification with birth families positively supports children leaving care.
Education Committee
Recommendation: When done carefully and effectively, reunification of children with their birth families can be a positive way of supporting children to leave care. (Conclusion, Paragraph 132)
Gov response: Our investment in reforms includes over £500 million for Family Help and multi-agency child protection. We expect Family Help to provide support where children in care may be able to return safely to their families. …
Accepted
#38 — Review educational support for adopted and previously looked-after children, including statutory framework.
Education Committee
Recommendation: The Department for Education should review the educational support available to adopted children, assessing the impact of the extension of policies to previously looked-after children and whether any further extensions are needed. This review should include: the introduction of a …
Gov response: We welcome the Committee’s recommendation and are committed to strengthening support for previously looked-after children. To this end, we will issue updated statutory guidance for Virtual School Heads (VSHs) and designated teachers. This will provide …
Accepted
#78 — Shortage of appropriate safe housing for trafficking victims, especially vulnerable children transitioning to adulthood.
Home Affairs Committee
Recommendation: There is a shortage of appropriate safe housing for victims of human trafficking whilst they are within the Modern Slavery Victim Care Contract. Accommodation provision varies significantly for children after referral to the National Referral Mechanism, and children are particularly …
Gov response: The Government remains committed to ensuring all potential and confirmed victims of modern slavery have secure and appropriate accommodation when they enter National Referral Mechanism (NRM) support. The Modern Slavery Victim Care Contract (MSVCC) manages …
Accepted
#16 —
Justice Committee
Recommendation: It is essential that children have access to appropriate Employment, Training and Education services when they leave custody, not least to reduce the risk and the rate of reoffending. The Ministry of Justice, Youth Custody Service and Youth Justice Board …
Gov response: We welcome the committee’s recommendation and will continue our multi-agency working with the YCS and the Youth Justice Board (YJB). We remain committed to improving educational outcomes and access to purposeful activity for all children …
Under Consideration
#54 —
Education Committee
Recommendation: The Minister for Children and Families agrees that the Staying Close pilot has produced “very, very good evidence”. Without further delay, the Department must roll out Staying Close nationally as a statutory entitlement. Care leavers must have the right to …
Gov response: 130. We have recently announced funding of £36 million over the next 3 years to extend the Staying Close programme so that more care leavers leaving children’s homes get move-on accommodation and support from a …
Under Consideration
#53 —
Education Committee
Recommendation: The current lack of statutory support for young people leaving residential care is deeply unjust. The Department’s own evidence rightly acknowledges the “cliff- edge” transition from residential care to independent living at age 18. Staying Close offers a chance to …
Gov response: 130. We have recently announced funding of £36 million over the next 3 years to extend the Staying Close programme so that more care leavers leaving children’s homes get move-on accommodation and support from a …
Accepted
#52 —
Education Committee
Recommendation: Where a care leaver is over 25, and an apprenticeship would be their first qualification since leaving compulsory education, the Department must raise the age limit for receipt of the £1,000 apprenticeship bursary from age 25 to age 30. This …
Gov response: 126. We introduced the care leavers bursary in August 2018 to support care leavers in overcoming costs or barriers associated with starting an apprenticeship. These costs and barriers are often most significant for care leavers …
Not Accepted
#51 —
Education Committee
Recommendation: Just 2% of care leavers go on to do an apprenticeship. To address this, the Department must strategically weigh the apprenticeship levy in favour of care-experienced young apprentices under age 25. Too much of the levy is going unspent, the …
Gov response: 121. We recognise that care leavers aged 19–21 are over three times more likely than their peers in the general population to be Not in Education, Employment, or Training (NEET) and can often face additional …
Not Accepted
#50 —
Education Committee
Recommendation: Just 2% of care leavers go on to do an apprenticeship. The apprenticeship wage rate— £4.81 per hour for apprentices aged 16–18 or aged 19 and over and in the first year of their apprenticeship—is prohibitive for young care leavers …
Gov response: 121. We recognise that care leavers aged 19–21 are over three times more likely than their peers in the general population to be Not in Education, Employment, or Training (NEET) and can often face additional …
Under Consideration
#49 —
Education Committee
Recommendation: The Government must expand existing the existing Civil Service care leaver internship scheme and other employment schemes, increasing the number of places so that more care leavers can take advantage of, and benefit from, these opportunities.
Gov response: The Civil Service care leaver internship scheme has enabled around 700 care leavers to take up posts in over 20 government departments across the UK. The government is committed to continuing to develop the scheme …
Accepted
#48 —
Education Committee
Recommendation: Careers and employability outcomes for care-experienced young people up to age 25 should be a core part of the Virtual School Head remit. Every Virtual School should have a designated careers lead whose function is to promote and support the …
Gov response: The Children Act 1989 sets out a statutory duty on local authorities to ensure that all children in care have an effective and regularly reviewed Personal Education Plan (PEP) as part of their Care Plan. …
Under Consideration
#47 —
Education Committee
Recommendation: The Department must publish education, employment and training outcomes data disaggregated by care placement type. The absence of disaggregated data is a barrier to scrutiny and accountability and hinders the development of targeted, evidence- based interventions.
Gov response: Data is of critical importance to having a clear picture and understanding of the experiences and outcomes of looked-after children. We will publish the recommended breakdowns in the 2023 releases. Improving data was one of …
Accepted
#46 —
Education Committee
Recommendation: 41% of care leavers aged 19–21 are not in education, employment or training, up from 39% in 2020. This is a shameful reflection of an education and careers system that routinely—and without consequences—fails far too many looked-after children. Too often, …
Gov response: 41% of care leavers aged 19–21 are not in education, employment or training, up from 39% in 2020. This is a shameful reflection of an education and careers system that routinely—and without consequences—fails far too …
Under Consideration
#11 —
Education Committee
Recommendation: When rolled out nationally, post-16 Pupil Premium Plus funding must be calculated using the same funding formula as for the pre-16 cohort. Virtual School Heads must ensure Post-16 Pupil Premium Plus funding is used on specific, evidence- based interventions to …
Gov response: 27. We recognise the crucial importance of looked-after children and young people, as well as care leavers, receiving the right level of support to be successful in all stages of their education. Looked-after children can …
Under Consideration
#16 —
Education Committee
Recommendation: The needs of looked-after pupils do not suddenly cease to exist when they turn
Under Consideration
#9 —
Education Committee
Recommendation: There is a cliff-edge in Pupil Premium Plus funding when a looked-after pupil turns
Gov response: There is a cliff-edge in Pupil Premium Plus funding when a looked-after pupil turns
Under Consideration
#84 — Long-term support for human trafficking survivors post-NRM exit remains absent and inadequate.
Home Affairs Committee
Recommendation: Survivors of human trafficking should continue to receive long-term support once they leave the National Referral Mechanism (NRM); however, there is clearly an absence of support for victims of human trafficking once they exit the statutory support provided under the …
Gov response: 84. The Government remains committed to ensuring all potential and confirmed victims of modern slavery have secure and appropriate accommodation when they enter National Referral Mechanism (NRM) support. The Modern Slavery Victim Care Contract (MSVCC) …
Under Consideration
#21 —
Public Accounts Committee
Recommendation: The Tenant Farmers Association also told us that young farmers had been promised that there would be a scheme specifically to support them to enter the farming industry, but that it had not seen this come forward. It asserted that …
Gov response: 5: PAC conclusion: The Department has not yet done enough to gain farmers’ trust in its ability to successfully deliver the programme. 5: PAC recommendation: The Department should review its entire communications strategy and report …
Not Addressed
#1 —
Justice Committee
Recommendation: Although fewer children enter the youth justice system than used to be the case, those who do are more complex individuals. The cohort includes children who have mental health or substance misuse issues. Some have previously been excluded from school; …
Gov response: 1. We welcome the Committee’s recommendation as we recognise that children who offend are some of the most vulnerable in our society, often with multiple complex needs and which require a combined approach from a …
Under Consideration
#30 —
Public Accounts Committee
Recommendation: Several witnesses stressed developing independence as an important part of home to school transport provision, while acknowledging that independent travel was not always suitable.73 The LGA told us that good practice for local authorities was not just about getting a …
Response Pending
#15 —
Public Accounts Committee
Recommendation: Contact explained that the changes in entitlement to transport after age 16 could feel like a “cliff edge” for those that would no longer receive it and that it had huge impacts on the whole family.34 The charity told us …
Response Pending
#8 —
Petitions Committee
Recommendation: University students whose courses have been affected by Covid-19, particularly those in their final year, are understandably concerned about the impact the disruption to their courses could have on their futures. We welcome the Government’s acknowledgment of these concerns, and …
Gov response: The Government recognises that a number of students graduating in 2020 will face challenges gaining employment due to the adverse impact on the UK labour market and economy, during the COVID-19 recovery period. We have …
Under Consideration
#25 — Share Foundation provides essential financial training to care leavers for Child Trust Funds
Public Accounts Committee
Recommendation: The engagement of the Share Foundation to manage Child Trust Funds on behalf of children in care has given a focus to those accounts. The Share Foundation told us about the disciplined handover process it has introduced to ensure that …
Gov response: 4.7 The government agrees with the Committee’s recommendation. Recommendation implemented 4.8 HMRC undertakes on-going evaluation of the operational aspects of the CTF scheme based on provider and user comment and research. This information informs changes …
Accepted
Hull (2022)
This report for HMP Hull, ending February 2022, highlights a challenging period marked by the ongoing impact of Covid-19 restrictions, which limited IMB monitoring capacity and led to significant staff absences. While safety metrics showed reductions in violence, self-harm, and use of force, serious concerns remain regarding healthcare provision, which was deemed failing by HMIP and led to contract termination. Other critical issues include insufficient cell capacity, restricted key worker support, and ineffective resettlement pathways due to poor external agency communication.
PRISON Key concerns
Hewell (2022)
HMP Hewell, a Category B local prison, has shown continued progress in improving safety, cleanliness, and overall humane treatment. Positive developments include enhanced physical healthcare and the establishment of a mental health unit. However, the report highlights persistent challenges such as overcrowding, the poor physical condition of the estate, delays in court proceedings impacting remand prisoners, and slow implementation of a rehabilitative culture, alongside inadequate provision for prisoners with complex needs and disabilities.
PRISON Key concerns
Ford (2022)
HMP Ford is largely deemed a safe environment with fair and humane treatment, effective healthcare, and strong resettlement efforts. However, significant concerns remain regarding unsuitable prisoner arrivals, chronic understaffing in Probation, and a deteriorating prison estate, including outdated accommodation and delays in new builds. The Board also highlights issues with procurement, the lack of consistency in property rules nationally, and challenges in catering and post-release accommodation.
PRISON Key concerns
Guys Marsh (2022)
HMP Guys Marsh saw a return to a more normal regime after Covid restrictions, but persistent challenges remained, notably in staffing, safety, and healthcare provision. Violence, often driven by illicit substances, and the lack of effective key working were significant concerns. While some areas like the ISMS team and chaplaincy were commended, mental health services were hampered by the absence of a psychiatrist, and a death in custody highlighted communication and ACCT deficiencies. The Board also raised concerns about low attendance at purposeful activity, the condition of the estate's infrastructure, and the slow complaints process.
PRISON Key concerns
Hollesley Bay (2022)
Hollesley Bay is an open Category D YOI prison commend for its safe and humane treatment of prisoners, effective COVID-19 management, and progress in equality and resettlement. The introduction of the 'sequencing' regime has provided a more structured approach to learning and external employment. However, the report highlights concerns regarding the prevalence of multiple-occupancy cells, significant backlog in estate maintenance, and perceived inadequacy of food provision. Healthcare delivery is generally satisfactory, though high DNA rates for appointments due to communication issues and dental waiting times require attention.
PRISON Key concerns
High Down (2022)
HMP High Down transitioned to a Category C training and resettlement prison in 2022, implementing gradual regime changes that have positively impacted prisoner life, including improved time out of cell and new community units. The Board noted reductions in self-harm and assaults, and commended improvements in induction and the visits hall. However, significant concerns remain regarding the welfare of IPP prisoners, long delays in transferring mentally unwell individuals, and a high proportion of prisoners leaving without settled accommodation. Persistent issues with lost property, inconsistent key work, and a lack of high-quality employment opportunities continue to hinder effective resettlement and overall humane treatment.
PRISON Key concerns
Holme House (2022)
HMP Holme House demonstrated significant improvements in 2022, effectively recovering from Covid-19 disruptions and enhancing safety, healthcare, and resettlement services. While the prison maintained a safe and humane environment, key challenges included slow estate maintenance, deterioration in food quality, and the disproportionate impact of a growing young adult population on violence and self-harm. The IMB also highlighted issues with contractual transparency and the provision of adequate programs for vulnerable prisoners, making several recommendations to address these concerns.
PRISON Key concerns
Kirkham (2022)
HMP Kirkham, a Category D open prison, maintained a population of 470 against a capacity of 699 during 2022. The Board reported low levels of violence and no deaths in custody, commending staff efforts to re-establish a workable regime post-Covid. Key concerns included the persistent transfer of unsuitable prisoners, the urgent need for CCTV and in-cell technology upgrades, and the curtailment of prisoner activities due to staff redeployments. Despite challenges, 100% of prisoners were accommodated on release, and 62% secured employment.
PRISON Key concerns
East Sutton Park (2022)
This report for HMP East Sutton Park covers the period from November 2021 to October 2022. The Board finds the open women's prison to be largely safe and well-run, with good staff-resident relationships and effective resettlement efforts, particularly in securing external employment. Key concerns include the low population numbers hindering full use of capacity, residents arriving with insufficient time for resettlement, and the need to review fire evacuation procedures.
PRISON Key concerns
Drake Hall (2022)
Drake Hall generally provides a safe and humane environment, with commendable staff efforts and good healthcare provision. Key concerns persist regarding the unfit condition of two accommodation units, persistent issues with lost property on transfer, and challenges in education provision post-pandemic. The Board also highlights the difficulty in preparing women transferred close to their release dates for resettlement and issues with mental health staffing and low reporting of discrimination incidents.
PRISON Key concerns
Haverigg (2022)
HMP Haverigg, an open Category D prison, maintains a safe and settled environment with very low levels of self-harm and violence. Despite significant staffing challenges, particularly in healthcare and offender management, the Board notes improvements in OMU staffing and highly regarded healthcare provision. Key concerns include the ineffective management of transfers from closed estates, inconsistencies across prisons, the need for enhanced IPP prisoner support, and persistent issues with prisoner property and communication from offender managers.
PRISON Key concerns
Feltham (2025)
What plans are in place to support 18-year-olds with complex needs who are released from a children’s prison, in terms of housing and probation support?
Other
Belmarsh (2021)
Will the prison appoint champions in each houseblock to be responsible for care leavers (see section 4.4 Safeguarding)?
Governor / Director
Wetherby (2025)
What specific actions and resources will be committed to ensure care leavers receive comprehensive support on release, including stable accommodation, access to education or employment and continuity of care, to prevent them from falling through the gaps?
Other
Werrington (2020)
What changes can be made to improve the young people’s life skills for discharge?
Governor / Director
Wetherby (2021)
Many young people already held at Wetherby who are aged 18+ continue to experience delay while waiting to transfer to the adult estate. It is unreasonable for young people to have to endure a lengthy wait while negotiations take place between establishments. These are frequently complex young people with challenging behaviour, many of whom face long sentences. The heightened anxiety …
HMPPS
Feltham (2021)
Young prisoners returning to the community need a coordinated approach to resettlement that integrates training, employment, and accommodation, as well as social and financial support. What will you put in place to achieve this?
Ministry of Justice
Cookham Wood (2022)
Transition of 18+ boys: Is there end-to-end sentence planning and support for these boys? Do they carry their sentence plan with them when they transition to a young adult institution? Or do they have to start afresh? What steps will be taken to arrange transfers to the adult estate for young adults who are aged 18+ and have long sentences …
HMPPS
Wetherby (2025)
What steps will the Youth Custody Service take to reduce delays and ensure a smooth, timely transition for young people moving from youth custody to the adult estate?
HMPPS
Wetherby (2025)
What mechanisms will be put in place to ensure local authorities are fully accountable for meeting their statutory duties toward young people in care - both during custody and on release - and what consequences will follow if these obligations are not met?
Other
Wetherby (2025)
What specific steps will the local authority take to guarantee that accommodation is secured and assigned well before release?
Other
Werrington (2020)
Why is there a delay in the transfer of 18 year olds and how can this be improved?
Other
Cookham Wood (2020)
The YCS should provide additional care plus end-to-end sentence planning and support for long-sentence boys - with regard to whether young adult institutions (specifically, Aylesbury, Deerbolt and Swinfen Hall) have the capacity to accept an increasing number of 18-year-olds transitioning from juvenile YOIs What steps will be taken to arrange transfers to the adult estate for young adults who are …
HMPPS
Cookham Wood (2020)
There have been several occasions when boys with long sentences, who have reached the age of 18 years, have remained at Cookham Wood for a period of months, instead of being moved to a YOI facility for 18–21-year-olds. This situation has been exacerbated when the boys have been kept in segregation for safety reasons. The delay in organising transfers to …
Ministry of Justice
Pentonville (2022)
Remanded prisoners are given few services to assist them with their release: given the big increase in the number of prisoners on remand, when will you address this critical gap in resettlement services?
Ministry of Justice
Feltham (2023)
What will the Government do to achieve better information sharing between Social Services and Youth Custody Services so that Looked After Children (LAC) can easily receive their statutory entitlements? Will you follow up on measures promised last year about how this can be addressed?
Other
Feltham (2024)
What will the Government do to improve information sharing between social services and the YCS so looked-after children (LACs) receive entitlements.
Ministry of Justice
Bronzefield (2024)
How does the Minister plan to improve ‘through the gate services’ to ensure that discharged prisoners are properly supported in the community? (7.5)
Ministry of Justice
Wetherby (2025)
What decisive actions will the Minister take to strengthen coordination and accountability between YOIs and partner agencies, such as immigration services, the adult estate and local authorities, to ensure a seamless and safe handover?
Ministry of Justice
New Hall (2025)
The continued development of appropriate support for vulnerable prisoners on release.
Governor / Director
Derwentside (2024)
To continue to improve pathways with local authorities and other external agencies, including probation, to enable prompt access to housing, social support and other services, which are required to be put in place before vulnerable women leave detention.
Home Office
Foston Hall (2021)
The IMB is concerned about: the increase in the number of prisoners being released without an address
Governor / Director
Drake Hall (2022)
Resettlement services operate in an increasingly demanding environment where policy changes have impacted differently in different areas served by the provision. The IMB looks forward to seeing evidence of the development of a more joined up approach to services provided to women as they leave prison (see section 7.5).
HMPPS
Foston Hall (2023)
How will you address the problem of prisoners being homelessness on release?
Governor / Director
Woodhill (2024)
Will the Minister work with Government departments to facilitate and provide appropriate training and resettlement for prisoners?
Ministry of Justice
Brixton (2025)
The decision to send to Brixton men with as little as 28 days left to serve impeded or negated a range of resettlement actions. Will the Prison Service take measures to avoid a repetition of this damage?
HMPPS
Belmarsh (2025)
Will the Governor continue with initiatives to provide improved conditions and opportunities for young adult prisoners, and to improve the orientation for young offenders, under 21, who are sent to HMP Belmarsh?
Governor / Director
Whatton (2020)
Will the Prison Service review, with other agencies, the timely notification of approved premises for released prisoners, to give them the best chance of resettlement and rehabilitation (see section 7.5)?
HMPPS
Wetherby (2020)
YP already held at Wetherby who are aged 18+ experience lengthy delays while waiting to transfer to the adult estate. Some improvement in the speed with which these YP were being transferred was seen during the latter stages of our reporting year, as a result of COVID-19. The Board wonders if this improvement will continue. It is unreasonable for YP …
HMPPS
Swansea (2021)
We would make a plea that this scheme [housing all rough sleepers during Covid-19] be continued for prisoners leaving custody without accommodation in future.
Other
Swaleside (2021)
Despite being quite low, the number of residents released directly into the community is rising. Those directly released deserve to have the appropriate help to achieve similar employment and accommodation opportunities afforded to those residents released from resettlement prisons. This does not happen. In our report last year, we mentioned that it is essential that residents are provided with resettlement …
HMPPS
Exeter (2021)
Intensify efforts to support individuals who are at risk of homelessness on their release from prison and increase the level of expectations on local authorities and the Probation Service to improve accommodation outcomes (see 7.4).
Ministry of Justice
Rye Hill (2022)
The Board remains concerned that the stated preparation for release path of staged movements from category B to category C and then to a local or category D prison, as defined by HMPPS, represents a particular problem for prisoners convicted of sexual offences and frequently does not seem to happen in practice leaving them to be released from an establishment …
HMPPS
Wetherby (2023)
The Board remains concerned about those young people who are ‘looked after’ by the local authority and consider that they are frequently financially disadvantaged due to late payments or lack of financial support. How can this situation be improved?
Other
Exeter (2023)
Address the lack of accommodation available for some prisoners on their release from prison?
Ministry of Justice
Cookham Wood (2023)
When will local authorities improve their communications regarding accommodation to the boys in Cookham Wood?
Other
Wormwood Scrubs (2024)
What support can be provided to help remand prisoners with release planning?
Other
Styal (2024)
When will the RECONNECT service (care after custody service) be available for prisoners leaving Styal?
HMPPS
Bullingdon (2024)
How will the Minister work with others to find accommodation for men at risk of being homeless on their release from Bullingdon?
Ministry of Justice
Buckley Hall (2024)
The problems faced by men serving IPPs are still not being addressed. Can the money, which is used to keep them in prison, not be used to provide support, accommodation and employment on release. We have witnessed the upturn in a man’s chances of succeeding once he is released by the extensive work which was carried out here prior to …
Other
Bronzefield (2024)
How does the Minister plan to improve the support of prisoners released from court or at short notice, who are discharged without suitable accommodation? (7.5)
Ministry of Justice
Werrington (2025)
How will the induction programme be improved to ensure all young people understand how to access basic services within the first 24 hours?
Governor / Director
Eastwood Park (2021)
Will HMPPS confirm what actions they are taking to improve the accommodation options for women leaving prisons and when this is likely to have an impact on outcomes?
HMPPS
Bedford (2023)
We hope that there will be a strong and continued focus on making the young adults wing a success.
Governor / Director
Buckley Hall (2024)
The general lack of funding of HMPPS has led to a huge failing in preparing prisoners for release and their continued progress in society, which has far too often seen men returning to custody.
Other
23-014-163 — London Borough of Merton
Summary: Mrs Q complains the Council delayed referring her daughter for an Adult Social Care assessment, in the time before her 18th birthday. And when it did make the referral it did not tell them and delayed responding to her contacts. We uphold the complaint. The Council has agreed to …
LGO (Local Government & … Adult Care Services Upheld Jul 2024
23-017-457 — Hertfordshire County Council
Summary: Mrs X complains about how the Council planned care for her son, Mr K. The Council took too long to start planning Mr K’s transition from children’s services to adult social care. Despite its best efforts, the Council failed to provide overnight respite care and has not fully supported …
LGO (Local Government & … Adult Care Services Upheld Aug 2024
24-004-827 — London Borough of Hammersmith & Fulham
Ms D complained the Council failed to carry out an occupational therapy assessment when her son, Mr J, transferred from children’s to adult’s social care services. We have found the Council significantly delayed completing an occupational therapy assessment. This delay caused Ms D avoidable frustration, uncertainty and distress. It affected …
LGO (Local Government & … Adult Care Services Upheld May 2025
24-016-539 — Norfolk County Council
Summary: Ms D complains the Council failed to provide suitable support to her and safeguard her. The Council is at fault for failing to make proper transition arrangements for Ms D, to consider safeguarding alerts and for failing to complete carers’ assessments. This has caused uncertainty about whether Ms D …
LGO (Local Government & … Adult Care Services Upheld Sep 2025
25-006-163 — Somerset Council
Summary: We will not investigate this complaint about the Council’s delay in securing social care support for Mrs X’s son. This is because
LGO (Local Government & … Adult Care Services Oct 2025
24-003-485 — Somerset Council
Summary: Ms X complained about the Council’s actions when she moved from children’s to adult’s social care. The Council failed to investigate Ms X’s complaint under the children’s statutory complaints procedure. This fault has caused avoidable frustration to Ms X. In recognition of this, the Council has agreed to apologise, …
LGO (Local Government & … Adult Care Services Upheld Nov 2024
24-021-187 — Tameside Metropolitan Borough Council
Summary: Miss X complained about the Council’s failure to secure part of the provision set out in her child’s Education, Health and Care Plan, which she said adversely impacted her child’s transition to adulthood. We found the Council at fault in not securing the provision. To put right the injustice …
LGO (Local Government & … Education Upheld Nov 2025
21-003-856 — Manchester City Council
Summary: Mr B complained that the Council stopped his education incentive payment without notice or explanation on two occasions and refused to backdate the money to cover the gaps. The Council has now offered to pay him £500, support him until the end of his course and review its policies. …
LGO (Local Government & … Adult Care Services Upheld Jan 2022
20-012-417 — Staffordshire County Council
Miss C complained about the care and support she received from the Council as a child. Miss C says because of the Council’s fault she did not receive proper support and missed out on a care leavers grant.
LGO (Local Government & … Children S Care Services Upheld Mar 2022
21-017-188 — City of York Council
Summary: The Council is at fault for delaying consideration of this complaint at stage two of the children’s statutory complaints procedure. The Council will issue its stage two response in the coming days. It has also agreed to offer to make a payment to the complainant to remedy the time …
LGO (Local Government & … Adult Care Services Upheld Mar 2022
21-007-240 — Cornwall Council
Summary: Mr D complained the Council failed to properly support his grandson when he transitioned from children’s services to adult care services. He also says the Council failed to give him information about his grandson’s wellbeing. We find the Council delayed assessing Mr D’s grandson. It also should have done …
LGO (Local Government & … Adult Care Services Upheld May 2022
21-011-122 — Manchester City Council
Summary: Miss F complains the Council delayed planning her son’s transition to adult services. There was fault as the Council should have sought alternative respite providers sooner. The Council has agreed to make a payment to Miss F to acknowledge the impact the loss of respite for three months has …
LGO (Local Government & … Adult Care Services Upheld May 2022
21-012-774 — Buckinghamshire Council
Summary: Miss X complained the Council failed to appropriately plan for her transition from children to adult care services, and to support her to stay with her foster family until she was 25 on a staying put arrangement it had previously agreed. There was fault in the way the Council …
LGO (Local Government & … Adult Care Services Upheld Jul 2022
21-015-390 — Gloucestershire County Council
Summary: Mr and Mrs X complained the Council failed to carry out the recommendations made at Stage 2 and 3 of the statutory complaints process. The Council has provided information about the action it has taken as well as now arranging a meeting as agreed. These actions, along with a …
LGO (Local Government & … Adult Care Services Upheld Aug 2022
22-001-593 — Suffolk County Council
Summary: Mrs X complained the Council refused to carry out social care assessments and did not provide advice on her son’s social care needs for the review of his Education, Health and Care plan. She also complained about poor communication and complaints handling, which caused frustration and delays, and put …
LGO (Local Government & … Adult Care Services Upheld Oct 2022
21-017-132 — Cambridgeshire County Council
Summary: Mr B complains on behalf of his adult son, Mr F, about the way the Council managed his transition to adult social care and that it failed to provide him with care and support from July to September 2021. We have found fault which has caused injustice to Mr …
LGO (Local Government & … Adult Care Services Upheld Dec 2022
22-005-749 — Nottinghamshire County Council
Summary: There is no fault by the Council in relation to its planning for the complainant’s son’s transition from children’s to adult social care. Whilst only limited services have been provided since the complainant’s son became 18, there is no fault by the Council as it offered suitable provision that …
LGO (Local Government & … Adult Care Services Not Upheld Dec 2022
23-008-097 — London Borough of Croydon
Summary: Mrs Y complained about the way the Council dealt with Mr X’s social care support and its response to her complaint. We have found fault by the Council in failing to review Mr X’s need for support managing his finances, and failing to consider part of Mrs Y’s complaint, …
LGO (Local Government & … Adult Care Services Upheld Mar 2024
23-015-297 — Torbay Council
Summary: We will not investigate this complaint about transition planning into Adult Services. The Council has investigated the complaint under the Children’s Statutory Complaint Procedure and upheld most of the complaint. Further investigation would not lead to a different outcome.
LGO (Local Government & … Children S Care Services Upheld Apr 2024
24-003-509 — Bournemouth, Christchurch and Poole Council
Summary: We will not investigate Mr X’s complaint about the Council’s handling of several matters in relation to his daughter’s care and support. This is because there is insufficient evidence of fault. In addition, the faults accepted have not caused any significant injustice and an investigation would not lead to …
LGO (Local Government & … Adult Care Services Aug 2024
23-001-435 — Devon County Council
Miss B complained on behalf of her son, Mr C, that the Council failed to ensure an effective transition of social work services when he turned 18. In particular, that he had to leave a children’s home placement and move to a supported living placement 30 miles away. This left …
LGO (Local Government & … Children S Care Services Upheld Aug 2024
24-010-194 — Southampton City Council
Summary: Mrs X complained about the Council’s handling of her child’s care and support when he turned 18. We find no fault in the Council’s overall decision making but do find fault for it failing to consider Mrs X’s request for an additional day at Placement A. This caused Mrs …
LGO (Local Government & … Adult Care Services Upheld Apr 2025
24-009-874 — Shropshire Council
Summary: The Council delayed making a decision about Mr Y’s social care provision and issuing the decision to cease to maintain his Education, Health and Care Plan. This caused avoidable uncertainty, distress and a delay in appeal rights which have not been used. The Council has already apologised and this …
LGO (Local Government & … Adult Care Services Upheld Jun 2025
23-020-425 — Milton Keynes Council
Summary: Mrs X complained about the Council’s failure to provide respite care for her disabled child. We found the Council to be at fault because it failed to properly consider the issue. There was also fault with the Council’s complaint handling. To remedy the distress and uncertainty caused by its …
LGO (Local Government & … Adult Care Services Upheld Oct 2025
24-020-730 — London Borough of Croydon
Summary: Mr X complained the Council delayed providing his son with respite care when he transitioned from children to adult services. We find the Council was at fault for the delay in securing suitable respite care for Mr X’s son. This caused distress and upset, and Mr X’s son lost …
LGO (Local Government & … Adult Care Services Upheld Oct 2025
24-007-419 — London Borough of Wandsworth
Summary: We will not investigate this complaint about how to meet adult social care needs when the current provision ends. The court of protection is better placed to settle a dispute about how best to meet a person’s needs when they do not have capacity to decide. The claimed injustice …
LGO (Local Government & … Adult Care Services Oct 2024
23-018-546 — London Borough of Haringey
Mr and Mrs X complain about delay by the Council in carrying out an assessment for the transition of Mr Y from children to adult care services.
LGO (Local Government & … Adult Care Services Upheld Nov 2024
24-003-915 — Hertfordshire County Council
Summary: Mr Z, on behalf of his grandson Mr X, complained the Council failed to provide appropriate support when he turned 18. The matters Mr Z raised were known to him in 2021 and he raised them with the Council at that time. This is a late complaint and falls …
LGO (Local Government & … Adult Care Services Nov 2024
25-009-655 — East Sussex County Council
Summary: We will not investigate this complaint about the way the Council has handled Mr X’s care. This is because the complaint is late and there is no good reason to investigate this now.
LGO (Local Government & … Adult Care Services Dec 2025
201904147 — Aberdeenshire Council
C was on a Compulsory Supervision Order (CSO) and in the care of their grandparents. When C became a care leaver, C complained to the council that they failed to provide the appropriate Throughcare and Aftercare. C said that the council wrongly advised that C was not entitled to any …
SPSO (Scottish Public Se… Local Government Upheld Nov 2020
24-016-538 — Birmingham City Council
LGO (Local Government & … Adult Care Services
25-011-263 — Derbyshire County Council
LGO (Local Government & … Adult Care Services
24-008-108 — London Borough of Haringey
LGO (Local Government & … Adult Care Services Upheld
25-008-644 — Surrey County Council
LGO (Local Government & … Adult Care Services
21-009-699 — Wiltshire Council
Summary: Ms M complains, on behalf of three young adults, the Council gave them misleading advice about applying for social housing. The Council was at fault as it failed to manage their expectations about the likely success of their application given restrictions imposed by local housing providers. It failed to …
LGO (Local Government & … Housing Upheld Mar 2022
22-001-253 — Leicester City Council
Summary: We will not investigate Ms X’s complaint the Council has refused to investigate her complaint about her son being taken into care, her involvement in decisions about his life, and her current relationship with her son. We cannot achieve what Ms X wants. Her son is now an adult …
LGO (Local Government & … Children S Care Services May 2022
21-011-789 — City of York Council
Summary: Mr and Mrs X complained the Council poorly managed their child, Y’s, transition from children’s services to adult services as a care leaver. They say this caused them and Y distress and affected Y’s health. They also say the Council handled their complaint poorly. The Council is at fault. …
LGO (Local Government & … Adult Care Services Upheld Aug 2022
21-018-574 — London Borough of Camden
Summary: there is no fault by the Council in relation to Ms B’s complaints about the actions of her personal advisor towards her and in its handling of her complaints about this.
LGO (Local Government & … Children S Care Services Not Upheld Sep 2022
21-014-948 — London Borough of Newham
Summary: There was fault by the Council because it did not properly plan Miss K’s transition from Children to Adult Services and how it would arrange and fund her care. There was also fault in its complaint handling as it failed to refer Miss K’s complaint to a stage three …
LGO (Local Government & … Adult Care Services Upheld Sep 2022
23-014-746 — London Borough of Haringey
Summary: Miss X complains the Council has failed to provide the support agreed during the Special Guardianship Order process and has unreasonably rejected her application to the housing register. The Ombudsman finds fault with the Council for how it managed the Special Guardianship process, for failing to provide support, and …
LGO (Local Government & … Children S Care Services Upheld May 2024
24-002-229 — Norfolk County Council
Summary: We will not investigate Mr X’s complaint about children services reply to his complaint. It is reasonable to expect Mr X to have requested a stage three review panel hearing on time. And it is unlikely we would criticise its decision to refuse a late request.
LGO (Local Government & … Children S Care Services Jul 2024
24-015-863 — London Borough of Croydon
Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s transition from children’s to adult services. This is because the complaint is late and there is no good reason for us to investigate now.
LGO (Local Government & … Adult Care Services Apr 2025
24-012-631 — Devon County Council
Summary: Ms X complained on behalf of Y, a looked after child. She says the Council failed to properly consider Y’s complaint about its handling of a child in care review and how Y’s placement dealt with their belongings. The Council failed to properly consider Y’s stage one complaint and …
LGO (Local Government & … Children S Care Services Upheld Apr 2025
24-021-375 — London Borough of Southwark
Summary: We will not investigate this complaint about the Council’s decision not to regard the complainant as a kinship carer and her granddaughter as a looked-after child. There is insufficient evidence of fault on the Council’s part to warrant investigation.
LGO (Local Government & … Children S Care Services May 2025
25-000-139 — Norfolk County Council
Summary: We will not investigate Mr X’s complaint about the Council’s care planning and decision-making related to his accommodation and support after he turns 18. The Council is considering his complaint under the children’s statutory complaints procedure and in the process of arranging a stage three panel. It is reasonable …
LGO (Local Government & … Adult Care Services Jul 2025
23-013-847 — London Borough of Haringey
Summary: Mr X complained the Council stopped his son Mr Y’s direct payment and did not manage the transition from childrens to adult social care adequately. We upheld the complaint. The Council did not deal with the transition in line with the Children Act 1989 or Care Act 2014. This …
LGO (Local Government & … Adult Care Services Upheld Jul 2025
25-004-813 — Cambridgeshire County Council
Summary: We will not investigate Mrs X’s complaint the Council delayed moving her daughter, Miss Y, from her children’s residential placement to an adult one. Any outstanding injustice is not significant enough to warrant an investigation and our involvement would be unlikely to achieve anything meaningful.
LGO (Local Government & … Adult Care Services Oct 2025
25-007-024 — West Sussex County Council
Summary: We will not investigate Mr X’s complaints about the Council’s decision to cease his daughter’s college placement and Education, Health and Care Plan and its communications and complaints handling. The substantive matters are appealable, or could have been appealed, to the SEND Tribunal. The other complaints do not warrant …
LGO (Local Government & … Adult Care Services Nov 2025
24-008-866 — London Borough of Croydon
Summary: We will not investigate this complaint the Council failed to complete an adult care needs review. That is because it is late.
LGO (Local Government & … Adult Care Services Nov 2024
24-009-869 — Suffolk County Council
Summary: We will not investigate this complaint about the children’s statutory complaints procedure. The Council has upheld the complaint and offered a suitable remedy. Further investigation would not lead to a different outcome.
LGO (Local Government & … Adult Care Services Upheld Nov 2024
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