Deteriorating Flood Defence Assets

Failure of the Environment Agency to maintain flood defence assets at required conditions, increasing flood risk for properties.

266 items 6 sources
Source spread

Where this theme appears

Deteriorating Flood Defence Assets has been flagged across 6 independent accountability sources:

11 PFD reports 78 committee recs 2 NAO recs 1 IMB report 4 IMB recs 170 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

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Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

William McCourt
12 Dec 2013 · North Yorkshire (West)
Concerns: Local residents' reports of flooding were not recorded or acted upon, and maintenance staff failed to correctly identify land ownership, leading to significant delays in addressing a safety hazard.
Response (North Yorkshire County Council): North Yorkshire County Council acknowledged concerns, clarified the context of some decisions, and circulated further advice to highways officers regarding recording of actionable defects and warning signs.
Responded
Dr Edward Slaney
10 Jan 2014 · West Yorkshire (East)
Concerns: There is a lack of established criteria and guidance for planning authorities to assess the wind effects of tall buildings on the safety of all highway users.
Overdue
Elizabeth Aurora Kerr
18 Oct 2013 · Manchester City
Concerns: The provided text is truncated, making it impossible to identify the specific safety concerns raised by the All-Party Parliamentary Gas Safety Group.
Overdue
Daniel Hodgin
20 Apr 2015 · Shropshire, Telford & Wrekin
Concerns: A crucial towpath gate, intended to be locked during high river levels, was open due to the absence of an effective notification system between agencies, posing ongoing flood safety risks.
Response (Environment Agency): The Environment Agency explains its flood warning system and provides a direct warning service to those who sign up when the river level exceeds 2.7m ALD. They provided a technical …
Response (Shropshire Council): Shropshire Council is looking to provide CCTV cameras, one looking up from the Railway Bridge to the English Bridge, one looking down the Weir. The Town Council are halfway through …
Overdue
Roger Hamer
21 Aug 2017 · Manchester (North)
Concerns: Inadequate highway inspection practices failed to document carriageway deterioration, and a proposed new management procedure risks increasing deaths, particularly for cyclists, by raising the threshold for defect investigation and repair.
Response (Bury Council): Bury Council, as Highway Authority, states that all Highway Inspectors are scheduled to undergo specific training and competency checks to ensure they understand how to undertake their role under the …
Response (Department for Transport): The Department for Transport acknowledges the concerns but notes that local highway authorities have a duty to maintain the highways network in their area and that Central Government has no …
Responded
Ray Westlake
24 May 2019 · Gloucestershire
Concerns: A stretch of road regularly experiences significant standing water and flooding, and the absence of warning signs for motorists creates a future risk of accidents.
Responded
Saeid Hedayat
02 Oct 2019 · West Sussex
Concerns: West Sussex County Council's drain clearance risk assessment was inadequate, failing to account for specific blockages and lacking regular review or warning signs for known flood risks, despite available data and increased storm severity.
Response (West Sussex County Council): WSCC reviewed their risk assessment process, taking into account changes in risk level and now account for flood events and silt levels when arranging gully cleansing. They dispute the need …
Responded
Adam Simms
17 Oct 2022 · North Lincolnshire and Grimsby
Concerns: Blocked drainage gullies were missed during inspections, causing significant standing water on the carriageway. The unexplained accumulation of water indicates an ongoing highway safety risk.
Response (North Lincolnshire Council): North Lincolnshire Council concludes that the event was unforeseeable due to extreme rainfall and that no further action is needed, as subsequent inspections found no standing water.
Responded
Michael Holmes
20 Jan 2023 · West Yorkshire (Eastern)
Concerns: The current layout of public footpaths through fields with cattle, particularly cows with calves, creates an unacceptable risk of trampling incidents, exacerbated by a lack of clear regulations for dogs on leads.
Response (Wakefield Council): Wakefield Council acknowledges the PFD report but states that many of the concerns are national issues. They state that no action is proposed by Wakefield Council in the absence of …
Response (Health and Safety Executive): The HSE acknowledges the concerns, explains their role as a regulator, and refers to existing guidance for farmers and landowners. They state that posting notices about dogs is outside their …
Response (Department for Environment, Food and Rural Affairs): DEFRA acknowledges the concerns around safety on public rights of way and refers to existing legislation and guidance, particularly the updated Countryside Code. They state they are responsible for setting …
Overdue
James Scott
24 Jul 2025 · Hampshire, Portsmouth and Southampton
Concerns: Inadequate gully maintenance, insufficient warning signage, and the continued presence of surface water on a known flood-risk road contributed to a fatal incident.
Response (National Highway Agency): National Highways is working with Hampshire County Council and the M3 J9 scheme team to address flood risk issues on the A33, including drainage remediation, ditch clearing, and gully repairs. …
Overdue
Maureen Gilbert
08 Sep 2025 · Derby and Derbyshire
Concerns: Identified flood defence measures for Tapton Terrace were not implemented due to cost, leaving the area vulnerable to flooding and posing a continued risk to life, especially for residents.
Response (Derbyshire County Council): Derbyshire County Council is exploring the feasibility of removing an access bridge to reduce flood risk and constructing a Flood Alleviation Scheme on the Spital Brook. They will also continue …
Response (Environment Agency): The Environment Agency expresses condolences and explains that while they have powers to build flood defences, they are not able to eliminate the risk of flooding entirely. They will continue …
Response (Department for Environment Food Rural Affairs): Defra acknowledges the concerns and highlights its national responsibility for flood risk management. The Minister will meet with representatives from Derbyshire County Council and the Environment Agency to discuss flood …
Responded
#11 —
Public Accounts Committee
Recommendation: Over the period 2019–20 to 2023–24, the Environment Agency’s annual accounts were qualified five times in succession because it could not accurately account for its flood management assets.27 However, the agency recently received a clean audit opinion for its 2024–25 …
Response Pending
#35 —
Environment, Food and Rural Affairs Committee
Recommendation: The Government should review the institutional arrangements for community engagement in flood risk management, to identify best practice and opportunities for more effective approaches. The Government should also commit to ensuring that risk management authorities are resourced and supported to …
Gov response: We welcome the focus on protecting not just homes, but also other properties. It is crucial that the success or otherwise of flood risk management interventions is closely monitored, in order to demonstrate progress toward …
Under Consideration
#6 —
Environment, Food and Rural Affairs Committee
Recommendation: It is critical that the considerable outlay of public money through the Government’s £5.2 billion capital investment in flood defences is not wasted through a failure to adequately resource the maintenance of new and existing assets. We are concerned Flooding …
Gov response: The Government’s Policy Statement sets out a holistic approach to maintain the network of flood and coastal erosion risk management assets across England, through a comb– ation of investment and action by risk management authorities, …
Not Addressed
#16 —
Public Accounts Committee
Recommendation: The Agency explained that on-going maintenance costs are increasing for three main reasons. First, as a result of more extreme weather due to climate change, both more extreme flooding and more extreme droughts. Second, some flood defences in England are …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: ongoing ahead of Spending Review 2021 4.2 The government recognises that there can be benefits to setting budgets for key priorities on a multi- …
Under Consideration
#23 — Deteriorating asset condition poses acute risks, impeding hazard reduction and future site operations.
Public Accounts Committee
Recommendation: We explored with the witnesses the implications of assets’ condition for Sellafield Ltd’s plans to address hazards and clean up the site by 2125 and identified four areas of particular concern. Firstly – poor availability of assets has impeded Sellafield …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Sellafield site contains a complicated asset base of over 900 buildings plus associated plant and infrastructure. 4.3 Some assets are currently operational - …
Accepted
#4 — Require Sellafield Ltd to explain actions addressing deteriorating asset condition and maintenance team productivity.
Public Accounts Committee
Recommendation: The failure of the Replacement Analytical Project illustrates the need to improve asset management at Sellafield. Sellafield is frequently in a race against time to complete work before assets (such as buildings or equipment) reach the end of their life …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The Sellafield site contains a complicated asset base of over 900 buildings plus associated plant and infrastructure. Some assets are currently operational - many at or …
Accepted
#12 — Commission a national audit of all flood resilience assets by 2026.
Environmental Audit Committee
Recommendation: The Government should commission a national audit of flood resilience assets by 2026, encompassing both engineered and nature-based infrastructure. This audit should identify the type, location, ownership, condition, and maintenance responsibilities of all relevant assets, including those owned or managed …
Gov response: In October 2025, the government announced major changes to its flood and coastal erosion funding policy. The reforms will make it quicker and easier to deliver the right flood defences in the right places by …
Not Addressed
#11 — Absence of comprehensive record of flood resilience assets limits strategic management.
Environmental Audit Committee
Recommendation: We find that the absence of a comprehensive, up-to-date, and accessible record of flood resilience assets significantly limits England’s ability to manage flood risk strategically. The lack of visibility over third-party, locally delivered, and nature-based assets fragments responsibility, undermines coordination, …
Gov response: Defra undertakes detailed financial oversight and assurance, including agreeing the business case for the flood and coastal erosion risk management investment programme as a whole, monitoring progress against programme targets and ensuring the programme is …
Not Accepted
#37 — Embed nature-based solutions into national flood resilience strategy by 2027 and mandate SuDS.
Environmental Audit Committee
Recommendation: As recommended in our Flooding Resilience report, nature-based solutions are highly effective and underutilised in protecting England’s properties from flooding. The Government should embed nature-based solutions as a core component of national flood resilience strategy by 2027 and make Sustainable …
Gov response: 113. Through MHCLG’s Planning Capacity and Capability Programme, we are already providing around £2.8 million to PAS in 2025–26 to deliver specialist training, peer learning and tailored guidance for local planning authorities. PAS currently delivers …
Under Consideration
#13 — Initiate consultation on statutory requirements for assessing cumulative impacts of development on flood risk.
Environmental Audit Committee
Recommendation: We reiterate that the Government should ensure that flood and climate resilience are embedded into the core tools of planning, regulation, and investment appraisal. The NPPF should be strengthened to prioritise flooding avoidance and climate adaptation, mandating sustainable drainage systems …
Gov response: 43. As set out in our responses to recommendations 11 and 12, there are numerous legislative safeguards that ensure that implementation of the NRF will be robustly monitored. These monitoring and reporting requirements also provide …
Under Consideration
#12 — Planning system fails to account for cumulative development impacts on flood risk.
Environmental Audit Committee
Recommendation: As our recent report on flood resilience stated, the planning system fails to account for the cumulative and cross-boundary impacts of development on flood risk. Land use decisions are often made in isolation, without considering downstream consequences, catchment-scale dynamics, or …
Gov response: 40. The Impact Assessment for the NRF used the example of nutrient neutrality to demonstrate how a strategic approach could reduce delays and improve environmental outcomes. Given the range of potential environmental impacts that could …
Under Consideration
#2 — Government social housing plans do not address systemic drivers of poor conditions.
Housing, Communities and Local Government Committee
Recommendation: We support the Government’s plans to raise the standard of social homes over the next decade, while boosting supply. These actions will go some way to improving the quality and safety of social homes. However, the Government’s plans do not …
Gov response: 12. Phase 1 of Awaab’s Law came into force on 27 October 2025, specifying that social landlords must address damp and mould hazards within fixed timescales, and all emergency hazards within 24 hours. We are …
Accepted
#5 —
Environment, Food and Rural Affairs Committee
Recommendation: The Environment Agency should facilitate this by keeping a record of schemes that are unable to proceed due to being unable to secure adequate partnership contributions, including a quantification of the losses in flood resilience that result.
Gov response: The Government’s partnership funding approach is designed to ensure that funding contributions can be secured from a range of sources. It also ensures a consistent national approach to allocating the investment programme, prioritising those schemes …
Not Addressed
#1 —
Environment, Food and Rural Affairs Committee
Recommendation: We welcome the doubling of investment in flood defences announced at Budget 2020, amounting to £5.2 billion over the next six years. It is vital that measures to address the growing, long-term, flood and coastal risk in the face of …
Gov response: Since 2010 the Government has significantly increased its investment in flood and coastal erosion risk management and has just begun a new six-year capital investment programme, investing a record £5.2 billion in delivering around 2,000 …
Not Addressed
#17 —
Public Accounts Committee
Recommendation: The Agency is already seeing the impacts of climate change through the increasing strain on existing flood defences. In March 2020, the government gave the Agency £120 million to repair the defences damaged in the 2019–20 winter floods. At that …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: ongoing ahead of Spending Review 2021 4.2 The government recognises that there can be benefits to setting budgets for key priorities on a multi- …
Under Consideration
#1 —
Public Accounts Committee
Recommendation: On the basis of a Report by the Comptroller and Auditor General, we took evidence from the Department for Environment, Food and Rural Affairs (the Department) and the Environment Agency (the Agency) on managing flood risks.1
Gov response: Forty-Fifth Report of Session 2019-21 The Department for Environment, Food & Rural Affairs Managing flood risk Introduction from the Committee The Agency estimates that 5.2 million properties in England are at risk of flooding. There …
Under Consideration
#8 —
Public Accounts Committee
Recommendation: Despite the known risks, there are still plans to build houses on flood plains. While government policy is not to build on flood plains unless unavoidable, the Agency’s analysis indicates that there could be a large increase – of up …
Gov response: The government disagrees with the Committee’s recommendation. 8.2 Government agrees that not building in flood prone areas is and should remain a key principle but recognises that in some parts of the country there may …
Under Consideration
#7 —
Public Accounts Committee
Recommendation: We are not convinced that the Department has yet done enough to address the difficulties those recently flooded have in getting affordable insurance. Some people who have recently been flooded still face difficulties in obtaining affordable insurance. The Department states …
Gov response: The government agrees with the Committee’s recommendation Recommendation implemented 7.2 The department wrote to the Committee on 7 April 2021 in response to this recommendation. 7.3 The Independent Review of Flood Insurance in Doncaster, published …
Under Consideration
#13 —
Environment, Food and Rural Affairs Committee
Recommendation: Past FCERM funding arrangements have limited support for coastal management by relying on narrow benefit assessments that overlook wider, nonmonetised risks from coastal erosion and the existential pressures facing coastal communities and industries. We welcome the Government’s intention to incorporate …
Response Pending
#11 —
Environment, Food and Rural Affairs Committee
Recommendation: Shoreline Management Plans (SMPs) are not consistently integrated into Local Plans, resulting in planning decisions that do not account for future coastalchange risks. The mismatch between Local Plan timescales and the longerterm horizons of SMPs could lead to developments being …
Response Pending
#3 —
Environment, Food and Rural Affairs Committee
Recommendation: The estate agent and conveyancing processes fail to reliably identify or disclose coastal erosion and landslide risks, leaving homebuyers without vital information. This is unacceptable given that clear risk data is already publicly available through tools such as National Coastal …
Response Pending
#1 —
Environment, Food and Rural Affairs Committee
Recommendation: Coastal erosion and landslides have profound and far reaching consequences for individuals, families, and communities. While the physical loss of homes, buildings, and infrastructure is visible and measurable, the broader human and social impacts are equally severe but are not …
Response Pending
#10 — Environment Agency failed to meet reduced asset condition target, increasing flood risk for 203,000 properties.
Public Accounts Committee
Recommendation: The Agency has not been able to reach even the 94.5% level. In summer 2023, only 93.5% of the Agency’s high consequence assets were at the required condition.14 203,000 7 Q 65; C&AG’s Report, para 11 8 Q 65 9 …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2025 3.2 The Agency is working on improved evidence to help identify the optimal balance of capital and maintenance in order to maximise …
Accepted
#8 — Environment Agency targets 98% of high consequence flood defence assets at required condition.
Public Accounts Committee
Recommendation: The Agency is responsible for maintaining existing flood defence assets that it owns. Its modelling showed that it is best value for money to have 98% of its high consequence assets at required condition. Timely maintenance is important because if …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2025 3.2 The Agency is working on improved evidence to help identify the optimal balance of capital and maintenance in order to maximise …
Not Addressed
#1 — Public Accounts Committee scrutinised Defra and Agency's flood risk management and defence assets.
Public Accounts Committee
Recommendation: On the basis of a report by the Comptroller and Auditor General, we took evidence from the Department for Environment, Food & Rural Affairs (Defra) and the Environment Agency (the Agency) about their long-term ambition and objectives for flood risk, …
Gov response: The government agrees with the Committee’s recommendation. for Environment, Food and Rural Affairs (DEFRA, the department) to develop a methodology for measuring and reporting ‘net’ change in flood risk at a national level, examples of …
Accepted
#6 — Write to Committee within 12 months on Flood Re closure implications and transition plan.
Public Accounts Committee
Recommendation: We are concerned that Flood Re is not providing the protection that was envisaged and that 2039 will likely be too soon to close down the Flood Re scheme given the increasing risk from flooding and slower progress on protecting …
Gov response: The government agrees with the Committee’s recommendation. Regulations 2015 sets out that Flood Re must produce a report at least every five years which reviews the scheme, considering total levy and reinsurance premium thresholds and …
Accepted
#22 — Increasing maintenance backlog and unknown asset conditions negatively impact Sellafield operations.
Public Accounts Committee
Recommendation: There is an increasing backlog of maintenance tasks at Sellafield which is affecting the condition of Sellafield’s assets. Sellafield Ltd could not carry out some tasks during the COVID–19 pandemic due to restrictions on working practices to prevent transmission of …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Sellafield site contains a complicated asset base of over 900 buildings plus associated plant and infrastructure. 4.3 Some assets are currently operational - …
Accepted
#21 — Sellafield's century-long decommissioning plan faces urgent race against ageing assets.
Public Accounts Committee
Recommendation: The NDA told us that its plan for decommissioning Sellafield will take around a hundred years, and has three phases. The current phase, focussing on ‘minimising the risk of offsite consequences’ will last until approximately the 2060s; in the next …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2027 2.2 Currently there are mission-length plans spanning 100+ years for each Operating Company (OpCo) within the NDA group. These reflect the best …
Accepted
#7 — Magnox Swarf Storage Silo's radioactive leak persists, with emptying delayed significantly until 2054-2059.
Public Accounts Committee
Recommendation: We heard from the NDA that the Magnox Swarf Storage Silo is “the most hazardous building in the UK”. It has been leaking radioactive water into the ground since 2018–we calculated, at current rates, enough to fill an Olympic–size swimming …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The Department for Energy Security and Net Zero has recently heightened its oversight of the performance of the Nuclear Decommissioning Authority (NDA) and, in turn, Sellafield. …
Accepted
#26 — Commence Schedule 3 of Act, making Sustainable Drainage Systems mandatory in new developments.
Environmental Audit Committee
Recommendation: Despite repeated pledges by successive governments, Schedule 3 of the Flood and Water Management Act 2010 has still not been brought into force in England, leaving Sustainable Drainage Systems (SuDS) optional in new developments and missing a critical opportunity to …
Gov response: The government remains committed to strengthening the delivery of Sustainable Drainage Systems (SuDS) and is exploring further measures to enhance support for their implementation. The FloodReady report, published in October 2025, highlights gaps and opportunities …
Not Accepted
#16 — Resilience must become a central organising principle for all public investment.
Environmental Audit Committee
Recommendation: The evolving understanding of climate risk and growing data on economic losses make clear that resilience must become a central organising principle for public investment. Without a shift from reactive to preventive spending, and from loosely coordinated action to clearly …
Gov response: In March 2024, Defra published a report which provided an analysis of spending on flood risk management by lead local flood authorities. The findings of the report informed work with the Ministry of Housing, Communities …
Under Consideration
#19 — Defence estate accommodation, particularly at RAF Marham, remains inadequate and outdated
Public Accounts Committee
Recommendation: The Department accepted that accommodation at RAF Marham is not good enough, reflecting wider problems within the Defence estate, more than half of which is over 50 years old. The Department told us that it had identified the need for …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: May 2026 4.2 Following the publication of the Defence Investment Plan infrastructure requirements will be reassessed against departmental priorities. The department will write to …
Under Consideration
#5 — Publish a 10-year plan for Weybridge redevelopment, detailing progress, interim risks, and mitigation
Public Accounts Committee
Recommendation: The Department has secured vital funding for the National Biosecurity Centre at Weybridge, but must manage significant interim risks until the redevelopment is completed in 10 years. The Weybridge facility is a critical national asset for managing threats from animal …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The department wrote to the Committee on 18 September 2025 setting out the programme’s strategic plan. The department will provide the Committee with an annual update …
Accepted
#12 —
Public Accounts Committee
Recommendation: The agency told us there have been considerable additional benefits from improving management of its flood asset base. For example, it can now group assets together to better understand how they interact with each other, and more accurately forecast levels …
Response Pending
#4 —
Environment, Food and Rural Affairs Committee
Recommendation: While we acknowledge the great value of partnership contributions from public sources, it is obvious that private sector investment is too low (as the Government has implicitly accepted), and this could contribute to uncertainty about whether schemes will be deliverable. …
Gov response: The Government’s partnership funding approach is designed to ensure that funding contributions can be secured from a range of sources. It also ensures a consistent national approach to allocating the investment programme, prioritising those schemes …
Not Addressed
#14 —
Public Accounts Committee
Recommendation: The government has a record of providing the Agency with long-term capital funding settlements, with two six-year settlements covering 2015–16 to 2020–21 and 2021–22 to 2026–27. However, the Agency only has a revenue funding settlement covering the next financial year …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: ongoing ahead of Spending Review 2021 4.2 The government recognises that there can be benefits to setting budgets for key priorities on a multi- …
Under Consideration
#2 —
Public Accounts Committee
Recommendation: Scarce local authority resources and low levels of private sector investment are barriers to the effective management of flood risks, especially given the impact of Covid-19. Lead local flood authorities (unitary authorities or county councils) are responsible for managing local …
Gov response: 2: PAC conclusion: Scarce local authority resources and low levels of private sector investment are barriers to the effective management of flood risks, especially given the impact of Covid-19. 2: PAC recommendation: The Department and …
Under Consideration
#14 —
Environment, Food and Rural Affairs Committee
Recommendation: In its response, Defra should provide a plan setting out how wider nonmonetised benefits for coastal erosion projects will be incorporated into the reformed FCERM funding model. This plan should: 22 a. Specify the benefits to be included in the …
Response Pending
#12 —
Environment, Food and Rural Affairs Committee
Recommendation: The Environment Agency should work with MHCLG to strengthen the role of SMPs within Local Plans and use the ongoing Local Plan reforms to establish a statutory requirement for coastal planning authorities to incorporate SMPs as a core part of …
Response Pending
#10 —
Environment, Food and Rural Affairs Committee
Recommendation: When the CTAP pilot concludes in 2027, Defra should move away from a selective piloting approach. In its response to this report, it should commit to establishing a longterm national strategy that provides financial assistance and relocation support for properties …
Response Pending
#9 —
Environment, Food and Rural Affairs Committee
Recommendation: Innovative adaptation measures, including property purchase and relocation schemes, have been successfully piloted through the Coastal Change Pathfinder and the ongoing Coastal Transition Accelerator Programme (CTAP). However, these benefits remain confined to selected pilot areas for a limited period, and …
Response Pending
#8 —
Environment, Food and Rural Affairs Committee
Recommendation: Defra should commit to reviewing the current 2009 property purchase qualifying date and value of the Coastal Erosion Assistance Grant (CEAG) and, by June 2026, launch a structured assessment of whether this threshold and available grant remain justified. This review …
Response Pending
#7 —
Environment, Food and Rural Affairs Committee
Recommendation: The restriction in eligibility for the Coastal Erosion Assistance Grant (CEAG) to properties purchased before June 2009 is arbitrary. It also fails to reflect the reality that erosion risks continue to be poorly communicated during property transactions and are intensifying …
Response Pending
#6 —
Environment, Food and Rural Affairs Committee
Recommendation: Defra should work with insurers to commission a review into feasibility of implementing a Flood Re-like Government-backed insurance product for coastal erosion and landslides. (Recommendation, Paragraph 20)
Response Pending
#4 —
Environment, Food and Rural Affairs Committee
Recommendation: Coastal erosion and landslide risk should be included as material information in conveyancing, and the Government NCERM website should be signposted. The conveyancing profession and estate agents should be required to inform prospective homebuyers if a home falls within the …
Response Pending
#2 —
Environment, Food and Rural Affairs Committee
Recommendation: Defra should, in its response to this report, set out how it recognises and incorporates the full range of human impacts of coastal erosion into policy development and funding decisions, including clear actions or criteria for doing so. It should …
Response Pending
#26 — Flood Re's future insurance mechanism to be reviewed ahead of 2039 expiry
Public Accounts Committee
Recommendation: Flood Re’s existence is due to end in 2039, by which time it was expected that insurance would be affordable to householders given the anticipated reduction in flood risk as a result of improvements to flood resilience. Defra told us …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: January 2025 6.2 The department will write to the Committee by January 2025. 6.3 Regulation 27 of the Flood Reinsurance (Scheme Funding and Administration) …
Not Addressed
#17 — Embed climate and flood resilience as core test for all public spending by 2026.
Environmental Audit Committee
Recommendation: By 2026, the Government should embed climate and flood resilience as a core test for all departmental spending and public investment proposals. This should be supported by clear resilience standards, measurable targets, and a requirement for every department to demonstrate …
Gov response: The government recognises the important role that property flood resilience can play alongside other types of flood defences to ensure more homes and businesses are resilient to flooding. The independent FloodReady review consulted a wide …
Under Consideration
#11 —
Public Accounts Committee
Recommendation: The Department received an additional £1 billion in funding for 2020–21 in the Spending Review, however it confirmed that this includes a previously announced increase in flood defence spending.29 It noted that the increase will allow for significant investment in …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: January 2023 (to align with the next Environmental Improvement Plan). 3.2 The establishment of new legally binding targets through the Environment Bill incorporates a robust …
Not Addressed
#3 —
Public Accounts Committee
Recommendation: Government still does not have a good grip of the total costs required to deliver its environmental goals and funding so far has been piecemeal. The Department received an additional £1 billion in funding for 2020–21 in the Spending Review …
Gov response: 4. PAC conclusion: The Home Office breached its Net Cash Requirement by £118 million.
Under Consideration
21-012-620 — North Yorkshire County Council
Summary: Mr X complains about the Council’s decision not to carry out road drainage works to prevent flooding at his property. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
LGO (Local Government & … Environment And Regulation Jan 2022
21-013-614 — Surrey County Council
Summary: We will not investigate this complaint about the mishandling and mismanagement of flood issues at a surface water outlet near the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late …
LGO (Local Government & … Environment And Regulation Feb 2022
21-008-142 — Kent County Council
Summary: Mr X complains about the way the Council responded to and dealt with his reports of flooding at his property caused by a blocked drain near to his home. We found no evidence of fault in the way the Council responded to Mr X’s concerns about the blocked drain. …
LGO (Local Government & … Transport And Highways Upheld Mar 2022
20-014-236 — North Yorkshire County Council
Summary: Mrs D complained the Council, in its role as a Lead Flood Authority, failed to take enforcement action against her neighbour for works to his garden which impacted their underground drainage system. As a result, she said she experienced distress due to flooding of her garden and risk of …
LGO (Local Government & … Planning Not Upheld May 2022
22-000-217 — North Yorkshire County Council
Summary: We will not investigate this complaint about Council liability for the regular flooding of Mr X’s property which takes place. This is because Mr X has a legal remedy against the Council which we would reasonably expect him to use and so places the complaint outside our jurisdiction.
LGO (Local Government & … Transport And Highways May 2022
23-021-432 — Bournemouth, Christchurch and Poole Council
Summary: We will not investigate this complaint about work carried out by the Council which Mr X says has led to more frequent flooding of an area which sits against his retaining wall. This is because Mr X has a court remedy available against the Council which places the complaint …
LGO (Local Government & … Environment And Regulation May 2024
23-021-299 — Lincolnshire County Council
Summary: We will not investigate this complaint about damage to the complainant’s property which he says occurred due to the Council’s failure to maintain public drains. This is because the Council deny legal responsibility and the complainant could reasonably take court action to achieve his desired outcome. The courts are …
LGO (Local Government & … Environment And Regulation Aug 2024
23-020-961 — Ely Internal Drainage Board
Summary: Mr X complained the Internal Drainage Board has not responded to his concerns that he has potentially been incorrectly charged a levy on agricultural land. We found the Internal Drainage Board at fault for how it handled the matter. To remedy the injustice caused the Internal Drainage Board agreed …
LGO (Local Government & … Environment And Regulation Upheld Sep 2024
24-017-111 — City of Bradford Metropolitan District Council
Summary: Mrs B complained that the Council has not taken enforcement action when a neighbouring landowner failed to do work to alleviate flood risk to Mrs B’s property. The Council investigated the issue and paid for contractors to find the solution. It then properly considered whether to take enforcement action …
LGO (Local Government & … Environment And Regulation Not Upheld Aug 2025
201300513 — Argyll and Bute Council
Mr C's home was regularly affected by flooding. Mr C complained that this was due to an inadequate road drainage system. He said that the council had accepted this, but although they had committed in 2012 to resolve the problem, no work had been carried out. The council said they …
SPSO (Scottish Public Se… Local Government Upheld May 2015
201203283 — The Highland Council
Mr and Mrs C complained to us that the council had failed to take reasonable action in response to their concerns about flooding at properties that belonged to their son and daughter. They said that the council had failed to meet their duties under the Flood Risk Management (Scotland) Act …
SPSO (Scottish Public Se… Local Government Not Upheld Sep 2015
PSOW-202102459 — Isle of Anglesey County Council
Mr A complained that the Isle of Anglesey County Council refused to take responsibility for damage caused to his property as a result of drainage works it undertook to alleviate the risk of internal flooding to properties in the vicinity of Mr A’s home address. The Ombudsman found that the …
PSOW (Public Services Om… Local Government May 2022
PSOW-202309798 — Flintshire County Council
Miss J complained that she had not received a response from Flintshire County Council to a complaint she raised about flooding outside her home. The Ombudsman found there had been a delay in responding to the complaint. She felt this caused additional frustration and inconvenience to Miss J. She decided …
PSOW (Public Services Om… Local Government Apr 2024
21-006-542 — South Somerset District Council
Summary: Mrs B complains about the Council’s decision to allow a planning application in her local area. She says the Council did not have due regard to established planning policy. Further, Mrs B says approval of the application is likely to increase the risk of flooding in her local area. …
LGO (Local Government & … Planning Not Upheld Feb 2022
21-015-448 — Environment Agency
Summary: We cannot investigate Mr X’s complaint about the Environment Agency (EA) delaying in dealing with an application for a domestic sewage permit. Our jurisdiction to investigate complaints about the EA does not include the subject of Mr X’s complaint.
LGO (Local Government & … Environment And Regulation Feb 2022
20-012-785 — Staffordshire County Council
Summary: There was fault by the Council in its communications with Mr X regarding flooding to his property. The Council agreed a remedy.
LGO (Local Government & … Environment And Regulation Upheld Feb 2022
21-002-284 — Darlington Borough Council
Summary: Mr B complained that in approving planning applications for development near his property, the Council failed to properly assess the impact on surface water drainage and potential flooding of nearby properties including his. We have not found fault with the Council’s actions.
LGO (Local Government & … Planning Not Upheld Feb 2022
21-001-582 — Dorset Council
Summary: Mrs B complains the Council has not taken enforcement action against a neighbouring development. Mrs B says the Council did not properly consider her complaints about flood risk and occupation of the site before the completion of a drainage system. The Ombudsman finds fault in how the Council completed …
LGO (Local Government & … Planning Upheld Feb 2022
22-000-847 — Kirklees Metropolitan Borough Council
Summary: We will not investigate this complaint that the Council failed to properly deal with blocked drains which resulted in flood damage to the complainants property. This is because it is reasonable for him to seek a claim of liability through the courts.
LGO (Local Government & … Environment And Regulation May 2022
22-003-167 — Kent County Council
Summary: We will not investigate Mr X’s complaint about water from the Council’s highway damaging his wall. The core of the complaint is an issue of legal liability for the claimed property damage. We cannot decide such liability claims. The Council’s insurers have rejected Mr X’s claim, so the only …
LGO (Local Government & … Environment And Regulation Jul 2022
22-005-099 — Medway Council
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to prevent flooding from a stream next to the public highway. There is no evidence to suggest that Mrs X could not have complained to us sooner.
LGO (Local Government & … Transport And Highways Jul 2022
22-004-724 — Buckinghamshire Council
Summary: We will not investigate this complaint about how the Council has managed the flood risks associated with a major infrastructure project. This is because the injustice that Mr X describes, is a matter for the courts. Other elements of Mr X’s complaint are premature.
LGO (Local Government & … Environment And Regulation Aug 2022
22-006-573 — South Holland District Council
Summary: We will not investigate this complaint about failure to take enforcement action which the complainants say caused flooding at their property. We cannot decide liability or award compensation for damages. It is reasonable to expect the complainant to claim compensation in court.
LGO (Local Government & … Planning Oct 2022
22-010-247 — Lancashire County Council
Summary: We will not investigate Mr X’s complaint about damage caused to his car when he had an accident on a flooded road. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. The Ombudsman cannot decide a negligence …
LGO (Local Government & … Transport And Highways Nov 2022
22-011-646 — Environment Agency
Summary: We will not exercise discretion to investigate this complaint about damage to the complainant’s home and garden caused by flood alleviation works over the past years. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not …
LGO (Local Government & … Environment And Regulation Dec 2022
23-019-313 — Essex County Council
Summary: The complainant (Mr X) complained about the Council’s failure to take effective action to unblock the ditch next to his property and about the Council’s inadequate communication. We found fault with the Council.
LGO (Local Government & … Environment And Regulation Upheld Aug 2024
25-000-053 — Peterborough City Council
Summary: We will not investigate this complaint that the Council did not follow planning guidance and failed to carry out a proper flood risk assessment. This is because the complainant is complaining on behalf of a Parish Council and not as a member of the public.
LGO (Local Government & … Planning Apr 2025
201200888 — Scottish Water
Mr C's garden was contaminated when a blocked sewer overflowed. In the process of clearing up other gardens, further contamination was washed into Mr C's garden. Mr C said he was not properly notified of the contamination or the risk to his health. He complained that the clean-up of his …
SPSO (Scottish Public Se… Water Partly Upheld Dec 2012
24-020-692 — Middlesbrough Borough Council
LGO (Local Government & … Environment And Regulation
PSOW-202106399 — Flintshire County Council
Mr A & Ms B complained about flooding at their home which they said was caused by an adjacent supermarket car park (and contributed to by run off water from neighbouring properties). They believed that the Council had owned the land upon which the car park was constructed, and so …
PSOW (Public Services Om… Local Government Mar 2022
21-014-182 — Suffolk County Council
Summary: We will not investigate this complaint about the Council’s response to highway flooding near his home. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & … Transport And Highways Jan 2022
22-000-620 — Hastings Borough Council
Summary: We will not investigate this complaint about drainage. This is because the court is better placed to deal with the complaint.
LGO (Local Government & … Environment And Regulation May 2022
21-018-328 — Scarborough Borough Council
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a nuisance reported by Mr X. This is because an investigation is unlikely to find evidence of fault by the Council.
LGO (Local Government & … Environment And Regulation May 2022
20-005-361 — Calderdale Metropolitan Borough Council
Summary: The complainants say the Council failed to act when a developer for three different sites built up the site levels which created additional flooding. Part of the complaint is outside the Ombudsman’s jurisdiction. There is no fault by the Council in the remainder of the complaint.
LGO (Local Government & … Planning Not Upheld May 2022
22-003-863 — Devon County Council
Summary: We will not investigate this complaint that the Council has failed to properly clear a blocked culvert which has caused flooding on to Ms X’s property. This is because we are unlikely to find evidence of fault by the Council.
LGO (Local Government & … Environment And Regulation Jul 2022
22-006-584 — Wokingham Borough Council
Summary: We will not investigate this complaint about the Council failing to regularly maintain the drainage structures near Mr X’s property. This is because an investigation would not lead to a different outcome and we cannot achieve the outcome Mr X wants.
LGO (Local Government & … Environment And Regulation Sep 2022
22-006-557 — Hampshire County Council
Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters relating to the classification of a watercourse. This is because an investigation by the Ombudsman cannot determine who owns or is responsible for the watercourse.
LGO (Local Government & … Environment And Regulation Sep 2022
22-005-133 — Coventry City Council
Summary: Ms B complains about the Council’s decision to make changes that would increase traffic on her road. She says this will increase pollution and noise and cause flooding. The Ombudsman does not find fault in how the Council reached its decision.
LGO (Local Government & … Transport And Highways Not Upheld Oct 2022
22-009-726 — Northumberland County Council
Summary: We will not investigate this complaint about ownership of a blocked drain beneath the pavement outside the complainant’s home. It is reasonable for the complainant to seek a decision from the courts about ownership of the land and consequent responsibility for the drain.
LGO (Local Government & … Environment And Regulation Dec 2022
22-008-029 — Basingstoke & Deane Borough Council
Summary: We will not investigate this complaint that the Council are responsible for flooding to the complainant’s property. This is because this is a matter for insurers and then the courts, and because the complaint is made late. Regarding other issues raised, they are either late, better dealt with by …
LGO (Local Government & … Environment And Regulation Dec 2022
22-011-535 — Durham County Council
Summary: We will not investigate Mr X’s complaint the Council failed to enable his business to get suitable traffic access, and the Commission for New Towns allowed land to be developed which caused flooding on his land in the 1980s and 1990s. The complaint about the Council is late and …
LGO (Local Government & … Planning Dec 2022
23-018-189 — Babergh District Council
Summary: We will not investigate this complaint about the Council’s decision to approve a flood bund conditioned by planning permission for a housing development close to Mr X’s home. This is because the complaint is a late complaint and so outside our jurisdiction.
LGO (Local Government & … Planning Mar 2024
24-000-189 — Mole Valley District Council
Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to consider the issue.
LGO (Local Government & … Environment And Regulation Apr 2024
23-014-846 — Environment Agency
Summary: We cannot investigate this complaint about how the Environment Agency dealt with reports of a leaking septic tank. We have no jurisdiction to consider the matters complained about.
LGO (Local Government & … Environment And Regulation Jul 2024
24-020-087 — Essex County Council
Summary: We will not investigate this complaint about a flood risk rating because there is not enough evidence of fault to justify investigating.
LGO (Local Government & … Environment And Regulation Mar 2025
25-001-183 — Nottinghamshire County Council
Summary: We will not investigate this complaint about the Council’s publication of a report on flooding following a storm in Mr X’s area in 2024. The courts are better placed to consider whether the report was negligent in the way the data was reported.
LGO (Local Government & … Environment And Regulation Jul 2025
24-012-132 — Shropshire Council
Summary: We will not investigate this complaint about drainage because we could not add to any previous investigation by the organisation and further investigation would not lead to a different outcome.
LGO (Local Government & … Environment And Regulation Aug 2025
24-008-462 — Salford City Council
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of water ingress into his property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
LGO (Local Government & … Environment And Regulation Oct 2024
201104070 — Scottish Water
Mr C complained about Scottish Water's response when there was sewage flooding outside his home. Our investigation found that there had been problems with a sewage pumping station that had contributed to the flooding outside Mr C's home. In response to this, Scottish Water had installed new bigger pumps, lowered …
SPSO (Scottish Public Se… Water Partly Upheld Apr 2013
201104832 — Scottish Water
Mr C complained on behalf of a neighbour (Ms A) that Scottish Water’'s actions in respect of flooding were unreasonable. He said that Scottish Water had accepted that there was water coming in under Ms A's property, but had said that there was no evidence this was caused by their …
SPSO (Scottish Public Se… Water Partly Upheld Aug 2013