Disease outbreak surveillance
Insufficiently comprehensive or risk-based surveillance activities by APHA, leading to reduced capacity to detect new disease threats.
440 items
12 sources
3 inquiries
Source spread
Where this theme appears
Disease outbreak surveillance has been flagged across 12 independent accountability sources:
17 inquiry recs
23 PFD reports
309 committee recs
1 CQC action
1 PPO rec
15 NAO recs
5 IMB reports
24 IMB recs
1 patient safety alert
1 Scottish FAI
5 PHSO decisions
38 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (17)
COVID-M3.8 — Recording Healthcare Worker Deaths
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should work with their respective public health agencies and healthcare employers to develop nation-specific mechanisms to collect, analyse and publish data systematically on the deaths of healthcare workers in …
Gov response: No formal response published by this government.
Unknown
COVID-M3.1 — IPC Structures and Transmission Risk
Recommendation: The UK government must ensure that there is a body (equivalent to the UK Infection Prevention and Control Cell) in place ready to be convened at the outset of any future pandemic, to consider and draft infection prevention and control …
Gov response: No formal response published by this government.
Unknown
COVID-M3.4 — Data Systems for High-Risk Individuals
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive must ensure that health data and digital systems have the capability to identify individuals at high risk of morbidity or mortality from a pandemic disease quickly and accurately in …
Gov response: No formal response published by this government.
Unknown
R71 — National CDI death monitoring
Recommendation: Scottish Government should identify a national agency to undertake routine national monitoring of deaths related to CDI.
Gov response: Section 2.1 notes the report's call for better national monitoring of HAI-related mortality, particularly C. diff deaths (recommendations 70 and 71). While the response details national and local surveillance data collection for HAI policy and …
Accepted
R53 — Surveillance systems fit for purpose
Recommendation: Health Boards should ensure that surveillance systems are fit for purpose, are simple to use and monitor, and provide information on potential outbreaks in real time.
Gov response: Section 2.1 of the Scottish Government's response details that national and local surveillance data are collected across a range of areas to support and monitor HAI policy, including data for HAI outbreaks. Section 4.2 further …
Accepted
R16 — CDI outbreak reporting
Recommendation: Health Boards should ensure that the nurse in charge of each ward reports suspected outbreaks of CDI (as defined in local guidance) to the Infection Control Team.
Gov response: Section 2.1 of the Scottish Government's response highlights a robust HAI scrutiny regime across NHS Scotland, which drives improvements in infection control and prevention practices. The National Infection Prevention and Control Manual, introduced in January …
Accepted
R4 — Local HAI Task Forces
Recommendation: Scottish Government should develop local healthcare Associated infection (HAI) Task Forces within each Health Board area.
Gov response: Section 2.1 of the Scottish Government's response states that the national Healthcare Associated Infection (HAI) Taskforce has been restructured into a smaller, more focused group. This group 'will work with local teams and existing structures …
Accepted
F107 — Sharing concerns
Recommendation: If the Health Protection Agency or its successor, or the relevant local director of public health or equivalent official, becomes concerned that a provider's management of healthcare associated infections is or may be inadequate to provide sufficient protection of patients …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F106 — Health Protection Agency Coordination and publication of providers' information on healthcare associated infections
Recommendation: The Health Protection Agency and its successor, should coordinate the collection, analysis and publication of information on each provider's performance in relation to healthcare associated infections, working with the Health and Social Care Information Centre.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
R54 — Surveillance system training
Recommendation: Health Boards should ensure that the users of surveillance systems are properly trained in their use and fully aware of how to use and respond to the data available.
Gov response: Section 4.3 of the Scottish Government's response outlines national education and training initiatives, including a strategy from the HAI Taskforce to ensure all healthcare workers receive appropriate education and training related to HAI. This is …
Accepted
R40 — Prudent antibiotic prescribing
Recommendation: Health Boards should ensure that the key principles of prudent antibiotic prescribing are adhered to and that implementation of policy is rigorously monitored by management.
Gov response: Section 2.1 of the Scottish Government's response emphasizes the major role of prudent antibiotic prescribing in HAI prevention and control. The HAI Taskforce addresses this by developing guidelines, including an antimicrobial prescribing policy for Scotland …
Accepted
R35 — Antibiotic prescribing monitoring
Recommendation: Scottish Government should monitor the implementation of policies and/or guidance on antibiotic prescribing issued in connection with healthcare associated infection.
Gov response: Section 2.1 of the Scottish Government's response details several mechanisms for monitoring the implementation of antibiotic prescribing policies. The HAI Taskforce established the Controlling Antimicrobial Resistance in Scotland Group to oversee activity and produce outcome …
Accepted
R34 — Antimicrobial guidance implementation
Recommendation: Health Boards should ensure that changes in policy and/or guidance on antimicrobial practice issued by or on behalf of Scottish Government are implemented without delay.
Gov response: Section 2.1 of the Scottish Government's response outlines that the HAI Taskforce develops guidelines to improve antimicrobial prescribing practices, including an antimicrobial prescribing policy for Scotland and the Scottish Management of Antimicrobial Resistance Action Plan …
Accepted
R3 — IPC policy review
Recommendation: Health Boards should ensure that infection prevention and control policies are reviewed promptly in response to any new policies or guidance issued by or on behalf of the Scottish Government.
Gov response: Section 2.1 and 3.2 of the Scottish Government's response indicate that NHS boards are required to adhere to revised Healthcare Associated Infection (HAI) Standards and the National Infection Prevention and Control Manual, with performance against …
Accepted
R2 — HAI implementation strategy
Recommendation: Scottish Government should ensure that policies and guidance on healthcare associated infection are accompanied by an implementation strategy and that implementation is monitored.
Gov response: Section 2.1 of the Scottish Government's response highlights that Revised Healthcare Associated Infection (HAI) Standards were published in February 2015, which NHS boards will adopt from May 2015, with performance against them forming part of …
Accepted
F108 — Support for other agencies
Recommendation: Public Health England should review the support and training that health protection staff can offer to local authorities and other agencies in relation to local oversight of healthcare providers' infection control arrangements.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
R55 — CDI reporting to CEO and Board
Recommendation: Health Boards should ensure that numbers and rates of CDI are reported through each level of the organisation up to the Chief Executive and the Board.
Gov response: Section 2.1 of the Scottish Government's response highlights that national surveillance of C. diff infection is conducted, and a specific C. diff infection target is included in Local Delivery Plan Standards, requiring NHS boards to …
Accepted
PFD Reports (23)
Carla London
Concerns: Concerns were raised about the need to consider NICE guidance on late-onset sepsis in premature babies and to research infection monitoring systems to improve early detection and treatment.
Response (Department of Health): The Department of Health has shared the coroner's report with NICE, so NICE can take the concerns into account in the development of its guideline on sepsis. NICE expects to …
Responded
Terence Brooks
Concerns: The hospital misinterpreted Legionella test results and lacked a clear procedure for investigating outbreaks, leading to an erroneous conclusion about the infection source.
Overdue
Ana Sirghi-Marin
Concerns: A guideline is needed for immediate microbiological analysis of discolored, non-purulent/non-blood-stained amniotic fluid samples. This precaution is vital for early infection detection, even if not immediately impactful.
Response (Royal College of Obstetricians Gynaecologists): The RCOG will consider the coroner's recommendations regarding bacteriological examination and antibiotic treatment of discoloured amniotic fluid when revising their Green-top guideline. They will also consider adding a prominent notice …
Overdue
Dylan Hill
Concerns: A critical lack of communication procedures meant a previous non-fatal anaphylactic reaction at a food business was not reported to Trading Standards, preventing timely regulatory action and risking future deaths.
Response (Food Standards Agency): The FSA will be meeting with other government departments and organisations to discuss tackling food allergy issues, and welcomes the Coroner's contribution to these discussions; will also be placing more …
Response (Barnsley Hospital NHS Trust): The Trust has reviewed and updated its anaphylaxis draft protocol and included a referral form to inform Trading Standards of cases of anaphylactic reaction from commercial premises. The draft protocol …
Response (Department of Health): The FSA will set up a cross-government discussion to consider the reporting of non-fatal anaphylaxis, while Barnsley and Sheffield are exploring the development of local notification systems and considering ways …
Responded
Lauren Sandell
Concerns: Confusion persists regarding responsibility for vaccinating children not covered by school programs, and the optional nature of GP vaccination services means there's no audit to identify or protect unvaccinated children.
Response (NHS England): NHS England clarified the role of Child Health Information Services (CHIS) in call and recall processes for vaccinations and highlighted improvements made since 2016, including sharing guidance algorithms and conducting …
Overdue
Natasha Ednan-Laperouse
Concerns: Allergens were not adequately labelled on Pret-a-Manger packaging, and there was no coordinated system for monitoring customer allergic reactions. Additionally, the needle length and adrenaline dose of Epipens may be inadequate for treating anaphylactic reactions.
Response (Medicines and Healthcare Products Regulatory Agency): The MHRA has already undertaken a review of adrenaline auto-injectors, progressed this within Europe, resulting in improved training, additional risk minimisation measures and factual disclosures within the product information. They …
Response (Department for Environment Food Rural Affairs): The Department is undertaking an urgent review of allergen information provision for food which is pre-packed for direct sale, with a consultation on policy options planned for early in the …
Overdue
Sebastian Clark
Concerns: The lack of a national screening program for streptococcal infection in labouring women misses opportunities to detect and treat infections like chorioamnionitis in infants.
Overdue
Tien Phung
Concerns: Strongyloides stercoralis, a treatable infection prevalent in certain regions, is not routinely screened for prior to transplant surgery. Its hyperinfection syndrome presents with non-specific symptoms, risking severe progression.
Response (NHS Blood and Transplant): NHSBT and BTS will write to SaBTO to formally advise them of this case and ask for a clear position on donor screening. BTS will discuss with their standards committee …
Overdue
Zona Tebbs
Concerns: Critical clinical practice updates and medical guidance were not effectively communicated to primary care practitioners, leading to vital information being overlooked due to convoluted dissemination methods and outdated guidance.
Overdue
Brenda Elmer
Concerns: Discharged patients were not effectively informed about a hospital-acquired Listeria outbreak, delaying diagnosis. Additionally, there are no legal requirements for private labs or hospitals to share Listeria isolates, hindering timely outbreak identification.
Response (UK Health Security Agency): PHE implemented an Incident Management Team following listeria cases, inspected the sandwich manufacturer, and wrote to national microbiological standards to update the SOP for identification of Listeria. The updated SOP …
Responded
Leslie Harris
Concerns: The Trust misinterpreted Public Health England guidance, exposing vulnerable patients to COVID-19 by moving them to isolation wards. Concerns remain as the unamended guidance might lead other trusts to similar unsafe practices.
Response (NHS England): NHS England contributed to updated Public Health England guidance published January 2021, strengthening messaging and providing further clarity on care pathways, testing, and exposure regarding COVID-19 in healthcare settings. The …
Response (UK Health Security Agency): The UK Health Security Agency (formerly Public Health England) updated its guidance several times during the pandemic and will further review it to tighten wording and prevent misinterpretation regarding COVID-19 …
Responded
Brian Mottram
Concerns: GPs' predominant use of telephone appointments potentially missed COVID-19 symptoms, and there were no clear tools to identify high-risk cases or trigger in-person assessments for vulnerable patients.
Response (Tameside and Glossop CCG): Tameside and Glossop CCG developed a COVID Oximetry @home service to monitor patients, providing safety netting information for low-risk patients and home oxygen monitoring for others, with escalation to hospital …
Responded
Karen Starling and Anne Martinez
Concerns: Hospital water systems are contaminated with M abscessus, posing a serious risk to immunosuppressed patients. Existing water safety guidance is inadequate, lacking specific protocols for identifying and controlling mycobacteria in hospital settings.
Response (NHS England): NHS England has commissioned a review of HTM 04-01 by Dr Susanne Surman-Lee, specifically related to immunosuppressed patients and NTM, including identifying any specific measures required for new hospital premises, …
Response (Department of Health and Social Care): The Department of Health and Social Care acknowledges the concerns and states that NHS England is the correct organisation to respond, noting that NHSE already sent a response on Feb …
Responded
Alexandra Briess
Concerns: A critical lack of national systems for capturing and reporting anaphylaxis cases, especially fatal and near-fatal ones, along with no named accountability for allergy services, impedes understanding and prevention.
Response (NHS England): NHS England acknowledges concerns around anaphylaxis and highlights discussions with stakeholders to improve data collection, understanding, and research. They reference the Immunology and Allergy Clinical Reference Group, specialised allergy service …
Response (Department of Health and Social Care): The Department of Health and Social Care acknowledges the concerns about national leadership on allergy services and capturing anaphylaxis cases. They mention that NHS England is responsible for clinical policy …
Overdue
Kimberley Sampson and Samantha Mulcahy
Concerns: Unclear guidance on testing staff for potential infection sources and a lack of national protocols for antiviral therapy in post-partum women with systemic infection, specifically for Herpes Simplex, put patients at risk.
Response (NHS England): NHS England is working to update guidelines on sepsis in pregnancy to include guidance on timely identification and treatment of herpes simplex, scheduled for publication in March 2024; and has …
Response (Royal College of Obstetricians and Gynaecologists): The RCOG is updating its Green-top Guidelines on maternal sepsis (publication scheduled for March 2024) to include guidance on the timely identification and treatment of herpes simplex.
Responded
Carrianne Franks
Concerns: Inadequate TB exposure guidelines for healthcare professionals, overly narrow "close contact" definitions, insufficient staff education, and failures to include all staff in notifications for highly transmissible cases.
Response (NHS England): NHS England developed the TB Action Plan for England, 2021-2026 and commissioned a GIRFT review of TB service provision. They also supported professional awareness resources, a TB eLearning resource, and …
Response (UK Health Security Agency): The UKHSA co-developed and co-owns the National TB Action Plan with NHS England. It has developed and delivered a series of webinars on TB available to healthcare professionals, and contributed …
Response (National Institute for Health and Care Excellence): NICE will share the report with their guideline surveillance team to check for new evidence on TB contact tracing. They also plan to discuss the report with the UK Health …
Responded
Sienna Barber
Concerns: Lack of national guidance for diagnosing and treating Group A Streptococcus, particularly for high-risk groups like children under 5, and the absence of rapid antigen testing for under 5s, creates diagnostic delays.
Response (Nation Institute for Health and Care Excellence): NICE acknowledges the concerns but states that existing guidelines on fever, sepsis, and sore throat should be considered. They highlight that a specific guideline on Group A streptococcus has not …
Response (Manchester University Foundation Trust): MFT expresses concern for better clinician awareness of GAS and its management, and has liaised with relevant bodies to raise their concerns. They recommend the development of comprehensive, nationwide guidance …
Response (Department of Health and Social Care): The Department of Health and Social Care highlights NHS England's interim clinical guidance on Group A Streptococcus and a public campaign to inform parents about symptoms. They also mention plans …
Response (Royal College of Paediatrics and Child Health): The RCPCH has shared information and suggestions for local improvement from the report with its paediatric members via its patient safety portal and will share the information for discussion with …
Responded
Laura Farmer
Concerns: Public health authorities failed to adequately investigate a fatal E. coli source, neglecting to gather crucial family information or provide infection control advice. There was no feedback loop to clinicians, leaving the family without answers or safety guidance.
Response (UK Health Security Agency): UKHSA will undertake a risk assessment in collaboration with the clinical team treating a case to determine whether additional contact should be made with the next of kin when a …
Response (UCLH): UCLH will reinforce how they make relevant infection information available to patients and their next of kin and will reflect on this case. They will also endeavour to document health …
Responded
Patricia Lines
Concerns: Outdated national guidance led to a nurse not cleaning skin before an injection, potentially increasing infection risk due to lack of disinfection and reliance on 20-year-old evidence.
Response (NHS England): NHS England acknowledges the concerns and will review UKHSA's response, while highlighting existing IPC guidance aligning with 'The Green Book' and planned discussions by the Regulation 28 Working Group.
Response (UK HSA): The UKHSA expresses condolences and explains its role in iGAS notification and investigation. It states that it has no plans to amend the 'Green Book' guidance regarding alcohol wipes prior …
Response (Browney House Surgery): Browney House Surgery will use the case as a learning exercise, staff will attend Infection Prevention and Control courses, enroll into an Injection Administration Training course and follow local and …
Response (Department of Health and Social Care): DHSC has determined that UKHSA is better positioned to address the issues raised in the report, as responsibility for guidance on immunization procedures lies with them.
Responded
Wessam al Jundi
Concerns: Workers fabricating artificial stone are exposed to unsafe conditions with inadequate dust suppression and PPE, causing rapid onset of untreatable silicosis. Current surveillance is insufficient for this accelerated disease, risking future deaths.
Response (Health and Safety Executive): The HSE is publishing further guidance, aimed at installers, their managers and supervisors to remind them of the steps they must take to control the exposure risk. They are also …
Response (Department of Health and Social Care): DHSC states that they have no comments or suggestions and that responsibility for the Coroner's concerns sits with HSE.
Response (MHCLG): MHCLG is requesting an extension and states that the concerns fall within the remit of the HSE, offering to provide a formal response explaining the limitations of MHCLG's policy remit.
Response (Agglomerated Stone Manufacturers Association): The Agglomerated Stone Manufacturers Association highlights existing efforts to promote safety and calls for governmental involvement, suggesting clear rules and/or a licensing program for fabricators.
Response (Worktop Fabricators Federation): The Worktop Fabricators Federation provides a 'state of the art' positioning statement on silica dust risks associated with quartz worktops, highlighting the need for safe working environments and suggesting potential …
Responded
Edward Jones
Concerns: The absence of a nationally validated sepsis screening tool for Paediatric Emergency Departments and inconsistent application of the trust's own tool across units risk delayed sepsis diagnosis.
Response (National Institute for Health and Care Excellence): NICE acknowledges the difficulty of recognising sepsis in children and highlights existing guidance and screening tools. They are planning to update their guidance on paediatric sepsis in 2026, considering adapting …
Responded
Mia Lucas
Concerns: A lack of national guidance for clinicians on considering and diagnosing Autoimmune Encephalitis creates a risk of missed diagnoses and future deaths.
Response (Royal College of Psychiatrists): The Royal College of Psychiatrists has invested in the development of a national consensus guideline on the neuropsychiatry of autoimmune conditions. This guidance, which will provide clinical red flag features, …
Response (British Paediatric Neurology Association): The British Paediatric Neurology Association confirmed the lack of specific current guidelines on Autoimmune Encephalitis for children and young people. They expressed a willingness to be involved if a NICE …
Response (Department for Health and Social Care): The Department for Health and Social Care considers the concerns about national guidance on Autoimmune Encephalitis more appropriately addressed by NHS England and has advised that NHS England will provide …
Responded
Chloe Ulett
Concerns: There is a lack of routine ammonia testing for acutely confused adults, and current RCEM guidelines for metabolic disorders are not well-embedded or sufficiently clear, especially for postpartum women.
Response (Faculty of Intensive Care Medicine): • The Faculty of Intensive Care Medicine will highlight the case of Ms. Chloe Ulett in its tri-annual Safety Bulletin, which is distributed to all Fellows and Members. • The …
Responded
Committee Recommendations (309) — showing 50 strongest matches
#1 —
Recommendation: The consequences of another widespread outbreak of a zoonotic disease of similar lethality would be catastrophic. Covid-19 must therefore be treated as a wake-up call. The factors which appear to be increasing the incidence of such diseases must be thoroughly …
Gov response: The Government is firmly committed to preventing, monitoring and tackling future disease threats. In his speech at the United Nations General Assembly in September 2020, the Prime Minister affirmed this commitment by announcing a Five …
Under Consideration
#4 —
Recommendation: The introduction of rapid-results testing was supposed to be a ‘gamechanger’ but confusion persists over why and how it should be used in different community settings. Around one-third of people who have coronavirus are asymptomatic. There is now a widespread …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: June 2021 4.2 Regular rapid tests are a vital tool in helping to identify cases of coronavirus that would otherwise not be found. Around …
Under Consideration
#7 —
Recommendation: We are concerned that the UK’s reduced access to European health networks could undermine the UK and European response to future disease outbreaks. We recommend that the Government builds structured permanent cooperation with the European Centre for Disease Prevention and …
Gov response: The UK-EU Trade and Cooperation Agreement (TCA) clearly sets out our commitment to continue working with the EU in tackling the current pandemic and any future threats. Specifically, in relation to the current pandemic, the …
Under Consideration
#5 —
Recommendation: Without a full and transparent investigation into the origins of covid-19, we are at greater risk of a disastrous new outbreak. By impeding efforts to trace the origins of the virus, Beijing is endangering its own population along with the …
Gov response: We have been clear that a transparent, independent and science-led investigation into the origins of COVID-19 must be an important part of the international effort to understand how the pandemic started and how it spread. …
Under Consideration
#173 —
Recommendation: The consequences of this initial failure were profound. Testing not only allowed individuals to be identified who had covid-19—and were infectious—but test results for an invisible virus were the only way to be able to accurately monitor the incidence and …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#162 —
Recommendation: The Government, via the World Health Organisation, should make the case for an international standard of reporting covid-19 deaths and a framework for reporting disease related deaths for future pandemics. 60 Coronavirus: lessons learned to date 4 Testing and contact …
Gov response: The government, via the World Health Organisation, should make the case for an international standard of reporting COVID-19 deaths and a framework for reporting disease related deaths for future pandemics. 60 Coronavirus: lessons learned to …
Under Consideration
#137 —
Recommendation: Due to the much higher transmissibility of the Alpha variant, in the absence of a test, trace and isolate system capable of arresting the spread of the virus, a circuit-breaker in September and an earlier, more stringent lockdown, would likely …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#136 —
Recommendation: The second wave of the pandemic was more numerous in terms of hospital admissions and deaths than the first wave. It peaked on 8 January 2021 with 68,053 new infections per day reported in the UK,214 and on 20 January …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#134 —
Recommendation: Following genomic sequencing, PHE found that the Alpha variant first appeared in Kent in September 2020 and rapidly became the dominant variant in Kent, and subsequently, the rest of England.207 The new variant was first brought to the attention of …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#173 —
Recommendation: The consequences of this initial failure were profound. Testing not only allowed individuals to be identified who had covid-19—and were infectious—but test results for an invisible virus were the only way to be able to accurately monitor the incidence and …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#162 —
Recommendation: The Government, via the World Health Organisation, should make the case for an international standard of reporting covid-19 deaths and a framework for reporting disease related deaths for future pandemics. 60 Coronavirus: lessons learned to date 4 Testing and contact …
Gov response: The government, via the World Health Organisation, should make the case for an international standard of reporting COVID-19 deaths and a framework for reporting disease related deaths for future pandemics.
Under Consideration
#137 —
Recommendation: Due to the much higher transmissibility of the Alpha variant, in the absence of a test, trace and isolate system capable of arresting the spread of the virus, a circuit-breaker in September and an earlier, more stringent lockdown, would likely …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#136 —
Recommendation: The second wave of the pandemic was more numerous in terms of hospital admissions and deaths than the first wave. It peaked on 8 January 2021 with 68,053 new infections per day reported in the UK,214 and on 20 January …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#134 —
Recommendation: Following genomic sequencing, PHE found that the Alpha variant first appeared in Kent in September 2020 and rapidly became the dominant variant in Kent, and subsequently, the rest of England.207 The new variant was first brought to the attention of …
Gov response: The government partially accepts this recommendation. The government agrees that there is positive learning and engagement to be had with other countries, practitioners, and disciplines, as it has done since the start of the pandemic …
Under Consideration
#1 — Provide funding for diagnostic facilities and ensure focus on multiple vaccine technologies for pandemics
Recommendation: Should our successor Committee wish to further explore emerging diseases and learnings from covid-19, we recommend: • Funding should be made available for diagnostic facilities to uphold contracts, maintain equipment, and run laboratories to allow for fast and accurate diagnoses …
No Published Response
#14 — Increasing threat from highly resistant Gram-negative infections with limited treatment options
Recommendation: Dr Partridge told us that there is also an increasing threat in the UK from strains of pathogens which cause Gram-negative infections that are more likely to be resistant and more likely to result in the death of the patient. …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: Winter 2025 2.2 Progress against NAP human health targets is closely monitored, using data to assess effectiveness, guide future action, and ensure alignment with …
Not Addressed
#13 — Establish a taskforce for illegal imports of animal products, led by the Minister for Biosecurity.
Recommendation: A taskforce for illegal imports of animal products should be established by November 2025, led by the Minister for Biosecurity, to provide oversight of the strategy’s design and implementation and to drive improvements. The taskforce should at least include the …
Gov response: The Government does not accept this recommendation. As set out above, our intention is to focus short-term efforts on devising a revised strategic approach to the issue of illegal animal product imports via the Short …
Not Accepted
#10 — Defra lacks comprehensive strategy and convincing plan to prevent animal diseases and tackle POAO smuggling.
Recommendation: The Committee supports the Government’s commitment to “do whatever it takes to protect British farmers from foot and mouth”. The Committee welcomes efforts made so far, but concludes that there is more that Defra 36 could and should be doing …
Gov response: The Government shares the Committee’s concerns about illegal imports of meat and dairy products into England and the potential risks posed to animal health and food safety. Defra is working closely with the Home Office …
Not Addressed
#9 — Design a strategy to reduce demand for illegally imported products and engage communities.
Recommendation: Defra should work with the Food Standards Agency and Food Standards Scotland to design a strategy to reduce demand for illegally imported products. Defra must further consider how to engage with Eastern European communities in Great Britain to raise awareness …
Gov response: The Government notes the Committee’s conclusion that the demand for cheap meat and culturally preferred products is fuelling the influx of illegal imports into Great Britain. Drivers for illegal imports and measures to reduce demand …
Not Addressed
#7 — Consult on and introduce a permanent, straightforward personal import policy for EU products.
Recommendation: Defra must consult on a permanent personal import policy for the EU by April 2026. It should prioritise safeguarding British farms and should be straightforward enough to be understood by travellers and to be enforced. The current temporary ban on …
Gov response: GB Law defines rules under which animal products imported for personal consumption or use are exempt from BCP checks. The Government and the Devolved Governments have deferred the application of these rules for personal imports …
Not Accepted
#6 — Defra's approach to EU personal imports has been lax, reactive, and complicated.
Recommendation: Under successive governments, Defra’s approach to personal imports from the EU since 2021 has been unnecessarily lax, too reactive and overly complicated. Temporary personal import rules create confusion for travellers, uncertainty for farmers, and difficulty for enforcement professionals. (Conclusion, Paragraph …
Gov response: GB Law defines rules under which animal products imported for personal consumption or use are exempt from BCP checks. The Government and the Devolved Governments have deferred the application of these rules for personal imports …
Not Addressed
#5 — Compel travel operators and scale up Defra communications including a digital import tool.
Recommendation: Travel operators should be legally compelled to inform travellers of the rules for personal imports from the EU into GB. Defra must immediately scale up its communications to the public about personal import rules and reach a much broader audience. …
Gov response: GB Law requires international passenger transport operators to draw the attention of their customers to the rules for personal imports contained within the Regulation. For personal imports from outside the EU these rules are well-established …
Partially Accepted
#3 — Commission risk assessment and publish quarterly data on illegal animal product imports.
Recommendation: Defra should commission a risk assessment of the type published by the Veterinary Laboratories Agency in 2004 for the import of contaminated meat and meat products into Great Britain and subsequent exposure of livestock. It should model the probable amount …
Gov response: The Government agrees that it is important to assess the risk posed by illegal imports of meat and dairy products, and with the need for greater clarity and transparency of data on seizures of illegally …
Partially Accepted
#2 — Greater understanding and transparency needed on illegal animal product imports.
Recommendation: Consumers deserve confidence that the food they are buying is safe and meets high welfare standards, and British farmers should not be undercut by cheap, poor quality animal products. We need to understand more about the nature and scale of …
Gov response: The Government agrees that it is important to assess the risk posed by illegal imports of meat and dairy products, and with the need for greater clarity and transparency of data on seizures of illegally …
Not Addressed
#1 — Animal diseases pose a national security risk and threaten farmer wellbeing.
Recommendation: Animal disease threats like foot and mouth disease and African swine fever are a national security issue and must be understood as such across Government. Although it is not possible to prevent all contaminated animal products entering Great Britain, the …
Gov response: The Government shares the Committee’s concerns about illegal imports of meat and dairy products into England and the potential risks posed to animal health and food safety. Defra is working closely with the Home Office …
Not Addressed
#10 — Require confirmation of disease commodity code database and a 24/7 IPAFFS update team.
Recommendation: In response to this Report, the Government should confirm that it has produced a list of pre-identified commodity codes for the top five notifiable diseases and provide a copy of this database containing the commodity codes in question to the …
Gov response: The Government partially accepts this recommendation. The Government concurs with the Committee’s recommendation on the importance of maintaining comprehensive lists of commodity codes for the most concerning notifiable diseases. The commodity (HS / CN) codes …
Partially Accepted
#29 — Public awareness of personal import rules is overestimated and survey methods are inadequate.
Recommendation: Relying on the goodwill of EU travel operators to communicate personal import rules is not an acceptable approach. Defra has acknowledged that its current survey methods make it difficult to assess public awareness of personal import restrictions, and it has …
Gov response: The government accepts this recommendation and the importance of travellers understanding the rules that apply to them. GB legislation includes a requirement for international passenger transport operators to draw the attention of their customer to …
No Published Response
#26 — Develop strategy by June 2026 to reduce demand for illegally imported animal products
Recommendation: Defra must not wait until SPS negotiations are concluded before developing a strategy to reduce demand for illegally imported animal products. We reiterate the recommendation made in our previous report on this topic that the Government, by June 2026, should …
Gov response: The government partially accepts this recommendation. Defra has established a new Illegal Imports Improvement project which brings together existing work across a range of areas and is developing new workstreams. A cross-government action plan, agreed …
No Published Response
#25 — SPS agreement lacks mechanisms to prevent criminal activity from illegal meat imports
Recommendation: Both the EU and the UK are exposed to biosecurity risks from illegal meat imports. Although future access to EU data systems and intelligence within a common SPS area could support British border enforcement efforts, there is nothing within an …
Gov response: The government partially accepts this recommendation. Defra has established a new Illegal Imports Improvement project which brings together existing work across a range of areas and is developing new workstreams. A cross-government action plan, agreed …
No Published Response
#24 — Ensure Great Britain maintains robust risk-based controls against serious plant and animal diseases
Recommendation: The Government must ensure that Great Britain is able to maintain risk- based controls to protect against serious plant and animal disease threats. This includes the continuation of robust import controls on plants that can host the bacterial disease caused …
Gov response: The government accepts this recommendation. The UK’s biosecurity and public health is a priority for the government. An SPS agreement will mean the UK is able to work with the EU on threats to the …
No Published Response
#23 — Great Britain must retain ability to apply robust biosecurity measures against European diseases
Recommendation: Maintaining Great Britain’s biosecurity is vital. Britain’s geography provides natural protection from many plant and animal health threats. Any future SPS agreement will require adjustments to existing border controls, but it remains essential that GB retains the ability to apply …
Gov response: The government accepts this recommendation. The UK’s biosecurity and public health is a priority for the government. An SPS agreement will mean the UK is able to work with the EU on threats to the …
No Published Response
#22 — Current UK animal tracing systems are fragmented, old, and fragile
Recommendation: Livestock movements in England are significant. For example, there are around 20 million movements of sheep to or from different farms, livestock markets, collection centres, and to abattoirs each year. These movements increase the risk of spreading disease. Being able …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2027 6.2 The work to develop a multi-species livestock tracing system is making progress according to the revised timetable. 6.3 From summer 2026, …
Accepted
#20 — Critical National Biosecurity Centre at Weybridge is in poor condition, risking UK disease response.
Recommendation: The National Biosecurity Centre at Weybridge is the UK’s primary science laboratory capability for managing threats from animal diseases. It contains 98% of APHA’s high-containment laboratories. The site is in poor condition, with ageing buildings that need major repair and …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Recommendation implemented 18 5.2 The department wrote to the Committee on 18 September 2025 setting out the programme’s strategic plan. The department will provide the Committee with …
Accepted
#17 — EU exit reduced timely access to detailed animal disease intelligence for the UK.
Recommendation: The Department explained that following EU exit, the UK lost access to the EU’s Animal Diseases Information System which provided almost real-time intelligence on EU animal diseases. While the UK has access to an international intelligence system provided by the …
Under Consideration
#16 — Local authority capacity for routine animal disease surveillance has significantly diminished over time.
Recommendation: The Department set out concerns it has about the capacity of local authority trading standards officers to undertake routine surveillance activities. While local authorities have stepped up to provide extra resources during recent outbreaks, capacity to undertake business-as-usual activities such …
Under Consideration
#15 — APHA's surveillance activities are inefficient and not risk-based, requiring multi-year reform.
Recommendation: APHA pointed out that its current surveillance activities are not risk-based or efficient, which results in APHA returning to a location on a regular basis even though it finds no issues. APHA is starting work to move to a more …
Gov response: 3.1 The government agrees with the Committee’s recommendation Target implementation date: May 2026 3.2 APHA’s surveillance activities are undertaken in accordance with the following definition - the systematic ongoing collection, collation, and analysis of information …
Under Consideration
#14 — Disease outbreaks significantly compromise APHA's routine surveillance activities and performance targets.
Recommendation: Surveillance work, or ‘eyes and ears on the ground’, is vital to help detect new and re-emerging disease threats quickly and stop their spread. The Department’s and APHA’s approach to managing disease outbreaks is through a ‘surge capacity’ resourcing model, …
Gov response: 3.1 The government agrees with the Committee’s recommendation Target implementation date: May 2026 3.2 APHA’s surveillance activities are undertaken in accordance with the following definition - the systematic ongoing collection, collation, and analysis of information …
Accepted
#10 — Government plans two major exercises to test animal disease outbreak preparedness
Recommendation: The government is planning to test its preparedness to respond to outbreaks with two major exercises during 2025. Exercise Pegasus, which is a whole-of-government exercise led by the Department of Health and Social Care alongside the Cabinet Office, will take …
Gov response: 1.8 The government agrees with the Committee’s recommendation. Target implementation date: February 2027 1.9 Two exercises to fully evaluate the UK’s preparedness for severe outbreaks were run during 2025 and the department and APHA will …
Accepted
#3 — Set out a clear plan and milestones for APHA's updated risk-based surveillance processes
Recommendation: APHA’s surveillance activities to detect disease outbreaks early are not sufficiently comprehensive or risk-based. Surveillance work, or ‘eyes and ears on the ground’, is vital to help detect new and re-emerging disease threats quickly and stop their spread. But APHA’s …
Gov response: The government agrees with the Committee’s recommendation definition - the systematic ongoing collection, collation, and analysis of information related to animal health and the timely dissemination of information so that action can be taken. Current …
Accepted
#2 — Produce a veterinary workforce strategy to effectively address APHA's vet vacancies
Recommendation: Not enough is being done to tackle the high level of vet vacancies within APHA, which limits its ability to respond to an outbreak. APHA struggles to recruit and retain sufficient vets. APHA’s vet vacancy rate fluctuates– it was 20% …
Gov response: The government agrees with the Committee’s recommendation allowances for vets. These allowances are used by certain departments to support recruitment and retention within the Civil Service, including APHA. The Home Office underwent a regulatory reform …
Accepted
#20 — Accelerate health visitor vaccination pilot programme and report findings within six months.
Recommendation: The plan for delivering vaccination by health visitors has real potential to help the Government achieve the 95% coverage vaccine target. We recommend the Government explore ways to accelerate the pilot programme and to report back on its findings within …
Response Pending
#19 — Develop new vaccination plan to improve early years uptake, with named ICB leads.
Recommendation: Despite the measures contained in the Government’s vaccination strategy, vaccination rates are continuing to fall and the strategy is failing to deliver the improved coverage that is so desperately needed. The Government should brand the currently strategy a failure and …
Response Pending
#16 — Declining childhood vaccination levels represent an ongoing public health crisis requiring urgent action.
Recommendation: The continuing decline in childhood vaccination levels since 2012 is a national disgrace; children should not be dying of entirely preventable diseases. The continued failure to effectively grapple with this is a significant and ongoing public health crisis and will …
Response Pending
#14 —
Recommendation: Government plans to have offered a first vaccine dose to everyone in the top four priority groups identified by the Joint Committee on Vaccination and Immunisation by 15 February. This includes: all residents in a care home for older adults …
Gov response: Government plans to have offered a first vaccine dose to everyone in the top four priority groups identified by the Joint Committee on Vaccination and Immunisation by 15 February. This includes: all residents in a …
Not Addressed
#22 —
Recommendation: The 2020 Spending Review allocated £15 billion to NHST&T for 2021–22, to be kept under review as the vaccine programme rolled out.77 The government is now accelerating the roll-out of vaccines across the country, but we are yet to see …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: November 2021 6.2 Since its creation in May 2020, NHST&T has set out in periodically updated business plans its strategy for testing and tracing …
Under Consideration
#9 —
Recommendation: We found that NHST&T was still struggling to consistently match supply and demand for its test and trace services. In September 2020, NHST&T significantly underestimated the increase in demand for testing, when schools and universities returned.26 Laboratories processing community swab …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 Over the past year, the UK government has built the largest network of diagnostic testing facilities in British history. NHST&T now has the capacity …
Under Consideration
#6 —
Recommendation: As we hope for longer-term and sustained reductions in infection levels, the Department needs to think about the future shape of national test and trace services, and how it will secure lasting benefits from its spending. NHST&T will be part …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: November 2021 6.2 Since its creation in May 2020, NHST&T has set out in periodically updated business plans its strategy for testing and tracing …
Under Consideration
#111 —
Recommendation: Professor Chris Pearce also pointed out however that universities, such as the University of Glasgow, have had to redirect a lot of resources to fight covid-19 and, as a consequence, a lot of non-covid research has been “severely impacted”.248 He …
Not Addressed
#6 —
Recommendation: Taiwan’s impressive response to covid-19 illustrates that its exclusion from WHO forums risks harming global health security, making it harder to exchange information with Taiwan and learn from its experiences. In a deeply interconnected world, where the next pandemic could …
Gov response: The UK supports Taiwan’s meaningful participation in international organisations where statehood is not a prerequisite and where Taiwan can make a valuable contribution. The FCDO works with the Department for Health and Social Care to …
Under Consideration
#2 —
Recommendation: The pandemic has exposed shortcomings in the multilateral health system. The WHO lacks adequate funds, power and independence. It has done hugely important work in a difficult situation, facing intense pressure from many sides. However, it performed less effectively than …
Gov response: There are always lessons to be learnt in any global health emergency, particularly one as complex as COVID-19. The findings and recommendations of the Independent Panel on Pandemic Preparedness and Response (IPPR) and the other …
Under Consideration
CQC Inspection Actions (1)
NAO Audit Recommendations (15)
The rollout of the COVID-19 vaccination programme in England
NHSE&I and UKHSA, working with local and national partners, should seek new ways to increase uptake for groups where rates are lower than for the rest of the population, and should also evaluate what has worked well to date and …
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider how the results of the new NHS antibiotic subscription model will be tracked, evaluated and made public, including any effects on the research and development of new drugs.
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider whether targets for no increase in a range of human infections are stretching enough to make a contribution to the vision of reducing the burden of infection.
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider how delivery of its current targets and commitments can be more successful than in NAP19?24, including through the use of strengthened performance monitoring and deadlines for implementation
Accepted
The rollout of the COVID-19 vaccination programme in England
DHSC and BEIS, working with the Taskforce, NHSE&I and UKHSA, should set out a clear plan to identify and reach a sustainable future model for COVID-19 vaccination, clearly setting out responsibilities at national and local level, based on a considered …
Accepted
The rollout of the COVID-19 vaccination programme in England
Taking into account its ongoing procurements, the Taskforce should set out a clear strategy for how it will maintain flexibility to respond to the continuing uncertainties of the pandemic, including the emergence of new variants, and changes in demand. This …
Accepted
The rollout of the COVID-19 vaccination programme in England
The Taskforce, NHSE&I and UKHSA, working with local partners, should set out a clear strategy for managing surpluses and wastage in 2022 and review the overall expected wastage, ensuring they learn lessons from the write-offs required for AstraZeneca.
Accepted
Ensuring food safety standards
Within six months of the UK leaving the EU, the FSA should start to work closely with the other departments in the regulatory system to evaluate the medium- and longer-term impacts of EU exit on the capacity of the food …
Accepted
Ensuring food safety standards
The FSA should address gaps in outcome-based measures and targets for assessing compliance with food safety and composition standards. It should press ahead with developing indicators for assessing the performance of local authorities in providing assurance that food businesses are …
Accepted
Ensuring food safety standards
The FSA should establish the role that sampling plays in reducing risks to consumers. As part of its work on developing a sampling strategy, it should assess what level of and approach to sampling is needed to provide assurance that …
Accepted
Investigation into how government is addressing antimicrobial resistance
The government should consider what the UK?s aquatic environment is currently contributing to rising AMR, particularly wastewater treatment and spills, and, as a result, whether new commitments or targets are needed in this area.
Accepted
Immigration enforcement
b) Expand its knowledge of the scale of irregular migration and the barriers it faces in tackling this. There are opportunities for the Department to build on its demand planning work, external research and other estimates of hidden activity across …
Accepted
Ensuring food safety standards
The organisations in the food regulation system should work together to assess government’s appetite for risk and to take decisions on the level of funding required to ensure that food is safe to eat and what it says it is. …
Accepted
Ensuring food safety standards
The FSA should address gaps in the enforcement powers, including those available to the National Food Crime Unit. Given the additional funding that has been directed towards the National Food Crime Unit, the FSA should make firm plans to provide …
Accepted
Ensuring food safety standards
The FSA should press ahead with its ambition to introduce mandatory display of hygiene ratings in food businesses in England. Recognising the requirement for legislation and current demands on Parliamentary time, the FSA should aim to do this within an …
Accepted
IMB Annual Reports (5)
Heathrow and City airports Short Term Holding Facilities (2021)
The reporting period was significantly impacted by the Covid-19 pandemic, leading to concerns about infection control, longer detainee stays, and increased waiting times. Key issues included slow implementation of effective Covid-19 measures, inability for detainees to access personal medication, and inadequate hygiene and family facilities in some terminals. Despite these challenges, Detention Custody Officers were observed to be largely kind and courteous.
PRISON
Key concerns
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
This report presents the findings of the Independent Monitoring Board at Glasgow, Edinburgh and Larne House Short Term Holding Facilities for 2020-2021. Overall, detainees are treated respectfully by staff, but the Covid-19 pandemic exposed significant issues, including reactive Home Office guidance, inadequate social distancing, and delayed infrastructure improvements. Key concerns persist regarding healthcare provision (medication administration), disability access, and facility suitability, with numerous recommendations made to address these shortcomings.
PRISON
Key concerns
Dover Short Term Holding Facilities (2021)
The Dover Independent Monitoring Board raises urgent concerns about the continuing and worsening conditions at Tug Haven, Kent Intake Unit (KIU), and Frontier House. Facilities are severely overcrowded, leading to migrants, including vulnerable children, sleeping in unheated and unsanitary tents. Significant issues with undetected injuries, inadequate medical screening, and insufficient healthcare staffing are highlighted, along with staff demoralisation and safety incidents stemming from the challenging environment.
PRISON
Key concerns
Heathrow Immigration Removal Centre (2021)
The IMB report for Heathrow IRC (Jan-Dec 2021) identifies generally safe conditions but raises serious concerns regarding the management of Short-term Holding Facility (STHF) detainees, particularly South Coast Arrivals (SCAs), which compromised safety and humane treatment. Significant issues include the inappropriate detention of individuals with severe mental health needs, a critical lack of engagement from the Detention Engagement Team (DET), and unacceptably prolonged detention periods for many. The Board calls for urgent policy reviews, capital investment in infrastructure, and improved communication and service provision to address these systemic problems.
IRC
Key concerns
Forest Bank (2021)
HMP Forest Bank, a Category B male prison, faced a challenging year (Nov 2020-Oct 2021) marked by the Covid-19 pandemic, staff shortages, and a transition to a reception prison. Despite these challenges, the Board noted significant improvements in safety, accommodation, and security, driven by a new management team and a proactive approach to Covid containment. Key positive developments include a new employment hub for resettlement and exceptional catering, while concerns remain regarding property handling, organised crime group activity due to the new reception status, and the long-term sustainability of improvements given staff shortages.
PRISON
Key concerns
IMB Recommendations (24)
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
That, with regard to Covid-19, an assessment is made of the capacity of the EDI and GLA HRs to provide safe distances between detainees and staff, and that maximum numbers are clearly displayed at the entrance to each HR.
Home Office
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
As a first step, the temperature should be taken of those detainees who have not been tested for Covid-19 as they are accepted into the HRs. We would then expect that appropriate measures be taken to isolate those showing a high temperature.
Home Office
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
That, in light of the experiences learned from the Covid-19 pandemic, detailed epidemic/infection control plans, with actions, are shared with the IMB GEL. This practice should be adopted in any further outbreaks of contagious illnesses.
Home Office
Parc (2021)
Procedures should be in place, during any form of pandemic, whereby prisoners transferring are tested and, where found to be positive, isolated prior to a transfer to another establishment taking place. This should be a mandatory action and not left to individual prisons to make a decision.
HMPPS
Parc (2021)
The supply of vaccines to protect prisoners should be continuous, without gaps in supply from PHW, which made the risk of transmission greater in a prison environment.
Other
Maidstone (2021)
Urgently review prisoner transfer and testing processes so that prisoners are not transferred until they have first been properly COVID tested.
HMPPS
Lowdham Grange (2021)
Implement national procedures to test prisoners for COVID19 prior to transfer/travel to new establishments so as to reduce risks to prisoners and staff in the receiving prisons.
HMPPS
Tinsley House IRC (2020)
to reconsider its current policy of not Covid-19 testing detainees on arrival at Tinsley House STHF, or thereafter during their period of detention.
Home Office
Isis (2020)
return to a full regime as soon as conditions around the pandemic and the advice of PHE indicate that it is safe to do so
HMPPS
Cardiff (2020)
Therefore, we would ask what consideration has been given to easing these regimes, dependent on prison and community levels of infection?
HMPPS
Leicester (2021)
Would the minister consider whether a special case could be made for all prisoners and staff at Leicester to receive priority vaccinations, to redress this imbalance and to allow relaxations to proceed fairly?
Ministry of Justice
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
That wall mounted sanitisers be fitted at each of the airport HR entrances.
Home Office
Bristol (2021)
Why was Covid-19 vaccination not carried out as a pan-prison programme to protect vulnerable prisoners in crowded environments and also staff, many of whom should be considered equal to care staff in their role? Is this being reviewed for the future?
Ministry of Justice
Forest Bank (2020)
Can the Minister comment on the exceptional partnership work conducted by HMP Forest Bank, HMPPS and Public Health England to control the Covid 19 outbreak and to keep staff, residents, and visitors safe and what will happen after the pandemic?
Ministry of Justice
Norwich (2021)
Will HMPPS explain why the prisoners in L wing were not treated like care-home residents in terms of priority for Covid vaccine when they are equally at 'higher clinical risk of severe disease and mortality' (Joint Committee on Vaccination and Immunisation (JCVI) 26 January 2021), and their environment is comparable?
HMPPS
Norwich (2021)
When expert opinion suggests that prisons should have been chosen for vaccine prioritisation, will the Minister explain why prisons were not selected as a priority group?
Ministry of Justice
Heathrow and City airports Short Term Holding Facilities (2021)
The Home Office and detention contractor should ensure that their respective policies and guidance on pandemic precautions are strictly adhered to by staff, visitors and, as far as is practicable, by detainees.
Home Office
East Sutton Park (2021)
To continue with the prompt and careful steps taken to combat Covid-19.
Governor / Director
Downview (2021)
Support prisons receiving special vaccination status, consistent with the recognition of prisons as ‘high risk, closed environments’.
Ministry of Justice
Heathrow Short Term Holding Facility (2020)
[London Heathrow Airport] The Home Office should ensure that Heathrow Airport Limited (HAL) make the necessary fitment changes to ensure that the showers in all the terminals are not subject to frequent closure due to concern about legionella bacteria (para. 3.9).
Home Office
Parc (2021)
Should there be further need for vaccinations for Covid-19 or any other such pandemic, operational staff within the Prison Service should be treated as a priority group in order to protect the integrity of the service. There was, at one stage, capacity within Cwm Taf Local Health Board to support vaccinations, but this was withdrawn by Public Health Wales (PHW).
Other
Tinsley House IRC (2020)
to reconsider its policy of allowing room sharing at Tinsley House STHF by multiples of detainees during the currency of the pandemic, simply because they may have spent time together in small boats or on coaches en route to the centre.
Home Office
Garth (2021)
Maintain a secure and safe environment through the remainder of the Covid pandemic.
Governor / Director
Deerbolt (2021)
Are there lessons to be learnt from the Covid-19 pandemic in regards to the benefits of restrictions on the regime?
Ministry of Justice
National Patient Safety Alerts (1)
PHSO Casework Decisions (5)
P-004401 — East Suffolk and North Essex NHS Foundation Trust
Mrs D says the Trust did not test her husband Mr D for flu when he was admitted to the intensive treatment unit (ITU) in December 2022.
NHS in England
Partly Upheld
Dec 2025
P-002514 — Milton Keynes University Hospital NHS Foundation Trust
Ms C complains staff delayed diagnosing her father's COVID-19 illness and starting treatment. She also complains the Trust did not give the right treatment.
NHS in England
Mar 2024
P-004063 — Portsmouth Hospitals University NHS Trust
Mrs N says the Trust did not correctly diagnose her husband with colitis (inflammation of the colon) caused by C-DIFF (clostridioides difficile is a bacteria that causes infections in the colon) as early as it should have and missed an opportunity to treat him as early as it should have.
NHS in England
Sep 2025
P-004379 — UK Health Security Agency
Mr R complained UK Health Security Agency marked him as non-compliant when he was too unwell to provide contact tracing information when he tested positive for Covid-19. He also complains about their complaint handling.
UK Government
Not Upheld
Nov 2025
P-002263 — Mid and South Essex NHS Foundation Trust
Mr L complains about the care and treatment he had from the Trust in January 2021 when he had COVID-19.
NHS in England
Oct 2023
LGO / SPSO Decisions (38)
PSOW-202006082 — Cardiff and Vale University Health Board
13. Mrs X complained about the Health Board’s refusal to remove a ‘Do not attempt cardiopulmonary resuscitation’ (DNACPR) form from her medical records. She explained that she felt worried, particularly if it became necessary for her to be readmitted into hospital. The Ombudsman found that the decision about the appropriateness …
PSOW (Public Services Om…
Health
Jun 2021
PSOW-202204424 — Hywel Dda University Health Board
Mrs X complained about her husband’s hospital discharge in April 2022; she said that he was unwell with COVID-19, which she then contracted. The assessment found that, although the Health Board had responded to the complaint, it had not fully addressed the issues raised around the discharge. The Ombudsman sought …
PSOW (Public Services Om…
Health
Nov 2022
PSOW-202104785 — Cwm Taf Morgannwg University Health Board
Ms L complained that the Health Board failed to take adequate measures to protect her husband, a patient at increased risk of severe illness from COVID-19, from contracting the disease. Ms L also complained that the Health Board failed to carry out a full and thorough investigation of her complaint …
PSOW (Public Services Om…
Health
Dec 2022
PSOW-202304628 — Aneurin Bevan University Health Board
Mrs A complained about hospital treatment provided by Aneurin Bevan University Health Board to her father, Mr B, between February and April 2020. The Ombudsman’s investigation considered the following questions: a) Were appropriate infection control measures put in place to protect Mr B from contracting COVID-19? b) Was the decision …
PSOW (Public Services Om…
Health
Upheld
Jul 2024
PSOW-202104936 — Cwm Taf Morgannwg University Health Board
Mrs A complained to the Ombudsman that when her mother, Mrs B was admitted to the Emergency Department (“the ED”) of the Princess of Wales Hospital (“the Hospital”), they had failed to assess and investigate her symptoms which were indicative of a stroke sufficiently quickly. She considered that this failure …
PSOW (Public Services Om…
Health
Upheld
Aug 2023
PSOW-202303509 — Cardiff and Vale University Health Board
Mr B complained that the Health Board had not appropriately considered his family member’s case as part of its nosocomial review process. In particular, Mr B considered that his family member was placed on a “covid ward” and this was not addressed in the Health Board’s decision letter. The investigation …
PSOW (Public Services Om…
Health
Mar 2024
21-000-686 — London Borough of Barnet
Summary: Ms D complains on her own behalf and on behalf of her late mother, Mrs J, about the care provided to Mrs J while she was resident in an extra care housing placement during the first COVID-19 lockdown. We have found no fault in the care provided to Mrs …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2022
20-010-517a — Gloucestershire Clinical Commissioning Group (20 010 517a)
Summary: Mrs Y and Ms Z complained about funding for their mother, Mrs X’s, residential care and the response to an injury to Mrs X’s hand. We have upheld the complaints against the Council and recommended remedies. We have not upheld the complaint against the NHS Clinical Commissioning Group. The …
LGO (Local Government & …
Health
Not Upheld
Feb 2022
20-010-517 — Gloucestershire County Council
Summary: Mrs Y and Ms Z complained about funding for their mother, Mrs X’s, residential care and the response to an injury to Mrs X’s hand. We have upheld the complaints against the Council and recommended remedies. We have not upheld the complaint against the NHS Clinical Commissioning Group. The …
LGO (Local Government & …
Adult Care Services
Upheld
Feb 2022
20-009-170 — Lincolnshire County Council
Summary: Mrs A complains about the care of her mother, Mrs B at a care home. She has also complained about a council’s safeguarding enquiries. We found fault in relation to the Home’s lack of mask wearing. We did not find fault with the other issues in this complaint.
LGO (Local Government & …
Adult Care Services
Not Upheld
May 2022
21-014-447 — Plymouth City Council
Summary: Miss X complains about the care her grandmother, Mrs Y, received at Greenacres Care Centre, where the Council placed her for respite care. The Council accepts there were examples of poor care and poor communication with Mrs Y’s family. It needs to apologise to her family and make a …
LGO (Local Government & …
Adult Care Services
Upheld
Jul 2022
21-009-369 — North East Lincolnshire Council
Summary: Miss X complains the Council’s blanket ban on care home residents visiting people outside a care home when there were cases of COVID-19 in the care home prevented her father from visiting her on a number of occasions since September 2021. Based on the evidence seen so far, the …
LGO (Local Government & …
Adult Care Services
Upheld
Jul 2022
22-007-147 — Gloucestershire County Council
Summary: We will not investigate Mr X’s complaint about alleged negligence by the Council causing personal injury to members of his family. This is because it would be reasonable for Mr X to take the matter to court.
LGO (Local Government & …
Other Categories
Sep 2022
201603268 — Scottish Borders Council
Mr C complained about the council's handling of assessments of his business following the imposition of a remedial action notice under the Food Hygiene (Scotland) Regulations 2006. He also complained that the council incorrectly registered his business and failed to correct this within a reasonable time-frame. The council inspected Mr …
SPSO (Scottish Public Se…
Local Government
Partly Upheld
Nov 2017
PSOW-202100872 — Natural Resources Wales
Mr X complained that Natural Resources Wales (“NRW”) had not responded to the complaint he made to it in 2019 regarding inadequate dog control signs and access by motor vehicles in forest areas near Mr X. The Health Board agreed to undertake the following in settlement of Mr X’s complaint: …
PSOW (Public Services Om…
Health
Jun 2021
PSOW-202203313 — Betsi Cadwaladr University Health Board
Mrs G complained that the Health Board had not adequately investigated her complaint about how her late father, Mr S, contracted COVID-19 before his death at Wrexham Maelor Hospital in August 2020. Under the Putting Things Right (“PTR”) complaints process, the Health Board was required to explain whether a breach …
PSOW (Public Services Om…
Health
Oct 2022
PSOW-202206031 — Betsi Cadwaladr University Health Board
Mrs A complained on behalf of her late husband, Mr B, about the treatment and care provided by the Health Board on his admission to hospital in September 2020. Mrs A said that the Health Board failed to protect Mr B from contracting COVID-19 while in hospital and to undertake …
PSOW (Public Services Om…
Health
Jan 2023
PSOW-202205762 — Swansea Bay University Health Board
Mr A complained that he was not informed of his positive COVID-19 test or provided with appropriate discharge advice about self-isoaltion. The Ombudsman was concerned that Swansea Bay University Health Board (“the Health Board”) could not satisfactorily evidence whether Mr A was informed about the positive test or provided with …
PSOW (Public Services Om…
Health
Mar 2023
PSOW-202207305 — Swansea Bay University Health Board
Mr A complained about whether the Health Board appropriately considered his mother’s case as part of its nosocomial review process (a process set up by Welsh Government for Health Boards to review cases where a patient may have contracted Covid-19 in hospital) and in line with the National Framework and …
PSOW (Public Services Om…
Health
Oct 2023
21-002-898 — East Sussex County Council
Summary: We upheld a complaint from Miss X on behalf of her son Mr Y about the Council’s handling of his special educational needs provision. The Council failed to secure some of the therapeutic support in Mr Y’s plan. The Council agreed to apologise to Mr Y, make a payment …
LGO (Local Government & …
Education
Upheld
Apr 2022
21-017-366 — Stockport Metropolitan Borough Council
Summary: Ms Z complained the Council wrongly charged her mother, Mrs X, for care home fees, took too long to assess her and communicated poorly. The Council delayed significantly in assessing Mrs X’s care needs. This has caused Ms Z uncertainty about whether Mrs X is in the most appropriate …
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
21-017-300 — Cornwall Council
Summary: Mr X complained the Council awarded his business a COVID-19 business grant but later notified him it had been paid in error and demanded repayment. The timing of the recovery decision meant Mr X lost the opportunity to apply for other grant funding which he may have been eligible …
LGO (Local Government & …
Benefits And Tax
Upheld
Jun 2022
21-009-708 — Sefton Metropolitan Borough Council
Summary: We upheld Ms X’s complaint about a lack of hydrotherapy for her son, Y. The Council accepted there was fault in the way it handled Y’s hydrotherapy provision and offered a remedy. We identified further injustice to Ms X and Y in the form of distress and the Council …
LGO (Local Government & …
Education
Upheld
Jun 2022
21-014-087 — Calderdale Metropolitan Borough Council
Summary: We have discontinued our investigation into this complaint, about the Council’s private hire driver licensing process during the COVID-19 pandemic. This is because the Council has already addressed the main issues and further investigation will not achieve anything significant.
LGO (Local Government & …
Environment And Regulation
Not Upheld
Jun 2022
21-016-909 — Tameside Metropolitan Borough Council
Summary: Mr X complains the Council failed to deal properly with the charges for his mother’s care,
LGO (Local Government & …
Adult Care Services
Upheld
Jul 2022
22-004-373 — Wirral Metropolitan Borough Council
Summary: Mr X complained about charges for his mother’s residential care. Mr X also complained failings by the Council’s care provider led to his mother catching COVID-19 and passing away. We will not investigate Mr X’s complaint. This is because there is not enough evidence of fault in how the …
LGO (Local Government & …
Adult Care Services
Jul 2022
21-019-063 — Shropshire Council
Summary: We found no fault by a Council and ICB with regards to how they assessed Mrs Y’s needs following her discharge from hospital. However, we found fault with the Council’s complaint response which incorrectly advised Mrs Y’s son that a Continuing Healthcare Checklist had been completed when it had …
LGO (Local Government & …
Adult Care Services
Upheld
Aug 2022
22-007-136 — Derbyshire County Council
Summary: We will not investigate this complaint about the placement of Mrs Y’s room in a care home. We could not come to sound conclusions about the care provider’s actions and whether Mrs Y experienced injustice due to the placement of her room. We could not achieve a meaningful remedy …
LGO (Local Government & …
Adult Care Services
Sep 2022
PSOW-202206255 — Cardiff and Vale University Health Board
Ms A complained about the treatment of her late sister, Mrs B, who contracted Covid-19 after being admitted to a hospital within the Health Board for an unrelated condition and sadly died. Ms A had received an initial complaint response under the Putting Things Right (“PTR”) process, but posed further …
PSOW (Public Services Om…
Health
Dec 2022
PSOW-202203473 — Cardiff and Vale University Health Board
Ms A complained about the treatment of her late sister, Mrs B, who contracted Covid-19 after being admitted to a hospital within the Health Board for an unrelated condition and sadly died. Ms A had received an initial complaint response under the Putting Things Right (“PTR”) process, but posed further …
PSOW (Public Services Om…
Health
Dec 2022
PSOW-202300621 — Ceredigion County Council
Mr T complained that Ceredigion County Council failed to acknowledge or provide a response to his complaint about trees. The Ombudsman decided that the Council had failed to acknowledge any of Mr T’s letters and had not logged his concerns as a complaint. She said that this caused frustration and …
PSOW (Public Services Om…
Health
Jun 2023
21-007-938 — Trafford Council
Summary: We will not investigate Ms B’s complaint about the Council’s pest control service. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & …
Environment And Regulation
Jan 2022
22-005-135 — Liverpool City Council
Summary: Mr X complains the Council failed to deal properly with his mother’s placement in a care home since June 2020. It is too late to investigate much of Mr X’s complaint. Recent events do not support the claim of fault by the Council.
LGO (Local Government & …
Adult Care Services
Not Upheld
Oct 2022
22-005-459 — Maidstone Grammar School For Girls
Summary: Mrs X complains that she was denied a fair school admission appeal hearing as she did not receive emails about her appeal so did not have the opportunity to submit further information to the appeal panel. There is no evidence of fault by the School.
LGO (Local Government & …
Education
Not Upheld
Oct 2022
22-004-098 — Stockton-on-Tees Borough Council
Summary: We will not investigate this complaint about the residential care provided to Mrs Y. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we could add anything to the response the complainant’s have …
LGO (Local Government & …
Adult Care Services
Not Upheld
Oct 2022
23-020-388 — London Borough of Merton
Summary: We will not investigate this complaint about the Council’s response to Mr X’s report of food poisoning from business premises in its area. This is because we are unlikely to find evidence of fault by the Council.
LGO (Local Government & …
Environment And Regulation
Apr 2024
24-020-467 — North Yorkshire Council
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her reports of pollution. This is because there is insufficient evidence of fault causing her a significant injustice.
LGO (Local Government & …
Environment And Regulation
May 2025
25-003-239 — Somerset Council
Summary: We will not investigate this complaint about a food hygiene rating. This is because there is not enough evidence of fault or injustice to justify our involvement.
LGO (Local Government & …
Environment And Regulation
Aug 2025