Hazardous road design
Failure to assess and implement timely safety improvements on known hazardous road locations with a history of multiple incidents.
673 items
5 sources
1 inquiry
Source spread
Where this theme appears
Hazardous road design has been flagged across 5 independent accountability sources:
8 inquiry recs
240 PFD reports
9 committee recs
1 PHSO decision
415 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (8)
LADB-29 — Explicitly define cab sight lines for signal positioning based on driver's eye
Recommendation: The standard on signal sighting should explicitly define the cab sight lines within which signals must be positioned by reference to the envelop governing the position of the driver’s eye which is specified for each particular rolling stock (para 11.17).
Unknown
LADB-28 — Define acceptable limits for temporary signal obscuration in sighting standards
Recommendation: The standard on signal sighting should define acceptable limits to the temporary obscuration of a signal, subject to the overriding right of a signal sighting committee to determine whether the nature and extent of the interruption in the individual case …
Unknown
LADB-27 — Clarify "overhead line equipment" in signal sighting standard to mean wires and droppers
Recommendation: The expression “overhead line equipment” in the Group Standard on signal sighting should be clarified by the statement that it refers only to wires and droppers (para 11.16).
Unknown
LADB-26 — Identify and retrospectively review locations affected by "very short duration" ambiguity
Recommendation: Areas where ambiguity in the meaning of “very short duration” may have caused, or may still cause, problems should be identified. There should be a retrospective review of all locations where this may be the case, so that appropriate action …
Unknown
LADB-25 — Clarify "very short duration" definition within the signal sighting standard
Recommendation: The reference to “very short duration” in the standard on signal sighting should be clarified (para 11.14).
Unknown
LADB-23 — Define additional time required for reading gantry-mounted and complex signals
Recommendation: The standard on signal sighting should deal explicitly with the additional time required for the reading of certain signals, including (but not necessarily limited to) those mounted on gantries (para 11.13).
Unknown
LADB-22 — Revise signal sighting standard to explicitly consider signal readability
Recommendation: The standard on signal sighting should require that explicit consideration is to be given to the readability of a signal. It should be made clear that the fact that a signal complies with a minimum requirement is not of itself …
Unknown
LADB-9 — Railtrack to conduct safety examination of Paddington station layout and operations.
Recommendation: Railtrack should conduct a safety examination of the layout over 0-2 miles from Paddington Station so as to satisfy the HMRI, if necessary by a risk assessment and additional measures, that it is safe for operation at current speeds and …
Unknown
PFD Reports (240) — showing 50 strongest matches
James Coates
Concerns: The current system relies inadequately on drivers self-reporting medical conditions to the DVLA, as doctors are not required to report, risking unreviewed licenses for seriously ill drivers.
Overdue
Joseph Burrell
Concerns: The road junction lacked adequate pedestrian safety features, including no clear view of traffic lights, no 'red man/green man' signals, and no pedestrian control buttons, making it unsafe to cross.
Response (Harrow Council): Harrow Council, in partnership with TfL, completed the installation of new signal equipment and linking of signals via SCOOT (Split Cycle Offset Optimisation Technique) to improve traffic flow; they are …
Overdue
Matthew Thomas Hamilton
Concerns: A narrow footpath lacked a barrier, allowing children to emerge suddenly into traffic, compounded by restricted vision from a fence and shrubbery.
Overdue
Brian Dorling and Philippine de Gerin-Ricard
Concerns: Confusing unbordered blue strips for cyclists, insufficient education on safer riding techniques, and a dangerous junction contribute to increased road safety risks for both cyclists and motorists.
Response (Mayor of London): The Mayor of London and TfL are spending almost £1 billion to improve cycling infrastructure, including segregated highways and remodelled junctions, and are committed to upgrading existing superhighway routes.
Responded
David Cox
Concerns: The narrow bridleway with acute, blind bends and no safety barrier poses a significant risk of vehicles leaving the track and falling into the river below.
Response: The Authority installed further permanent signage at both ends of the track in December 2013. They are investigating possible funding streams to implement further measures.
Responded
Mustafa Cicek
Concerns: Highway safety issues include a collision black spot with inadequate warning signage and a potentially hazardous eucalyptus sapling. "SLOW" warnings are also needed on the carriageway approach.
Response (National Highways): The Highways Agency has installed 'SLOW' road markings and removed a eucalyptus tree. It is also increasing the number of chevrons on the bend and ensuring they are on yellow …
Overdue
Daniel Jones
Concerns: Insufficient road signage, including warning triangles and white arrows, at a specific junction on the A356 creates a hazard, necessitating improved signage or reduced speed limits.
Response (Dorset County Council): Dorset County Council will erect additional 'Side Road Ahead' warning signs on the offside to alert those overtaking to the presence of the junction ahead at Toller Lane. The existing …
Responded
Karl Olof Nilsson
Concerns: The junction's layout, gradient, and an obscured STOP sign created an optical illusion, making the sign difficult to perceive, which substantially contributed to the fatal accident and previous injury incidents.
Overdue
Kenneth Aldridge
Concerns: The design of a service road access on a 70 mph dual carriageway requires dangerous manoeuvres like significant slowing or U-turns, posing a substantial highway safety risk.
Response (West Berkshire Council): West Berkshire Council will consult with local ward members and parish councils regarding access improvements, including reducing the westbound traffic lanes and potentially blocking one service road entrance.
Responded
Samuel Shaw
Concerns: Pedestrians crossing a 60mph unlit trunk road from a holiday park face extreme danger due to poor visibility, lack of warning signs for drivers, and no central refuge.
Response (National Highways): The Highways Agency has arranged for an investigation to consider options for an improved pedestrian crossing facility in the vicinity of Haggerston. The investigation will assess demand, appraise existing routes, …
Responded
Malcolm Potter
Concerns: The pedestrian crossing's warning light system is inadequately positioned and not synchronized for multiple trains, creating a significant re-crossing risk on a busy commuter line.
Overdue
Saleh Ali Dalie
Concerns: This residential road has a history of multiple incidents and two fatalities, yet requested road calming, parking restrictions, and pedestrian crossing measures have not been implemented, posing ongoing safety risks.
Response (Birmingham City Council): Birmingham City Council will install Vehicle Activated Speed Signs on Kyotts Lake Road, with completion anticipated by the end of July 2014. The City Council will consider further works as …
Overdue
Gavin Roberts
Concerns: The current 60mph speed limit for a specific bend is too high, and warning signs are inadequate, particularly as the limit increases on approach, contributing to repeated incidents.
Overdue
Daniel Taylor
Concerns: A specific downhill road section preceding a right-hand bend lacked appropriate warning signs or markings, warranting a review to prevent future collisions.
Overdue
Peter Banks
Concerns: A pedestrian crossing point was positioned too close to the main road. Protective railings should be extended and the crossing moved further into Westhead Avenue to improve safety.
Overdue
Sean Morley
Concerns: The A444 stretch lacks pedestrian/cyclist warning signs, street lighting, and protective barriers, despite regular use by vulnerable road users and a 70mph speed limit, creating a high risk of collisions.
Overdue
Rosemary Simpson
Concerns: The bus stop's location in a busy area creates poor visibility for buses, forcing unsafe lane changes and posing risks to pedestrians and vehicles.
Overdue
William Watson
Concerns: Poor road layout and obstructing hedgerows at a specific location compromise driver visibility, creating a significant road safety hazard.
Overdue
Francis Golding
Concerns: The junction design poses significant and repeatedly fatal risks to cyclists due to collisions with left-turning vehicles and inadequate space, with slow progress on promised safety improvements.
Response (Camden Council): Camden Council will issue a brief to traffic consultants by the end of May 2014 to invite tenders for traffic signal modelling in the Holborn area, including the Southampton Row/Vernon …
Responded
Paul Millis
Concerns: The highway design features a very short and acutely angled lane merger near a junction, creating significant line-of-sight obstructions and danger for merging traffic.
Response: Leicester City Council asserts the highway design at Troon Way complies with relevant standards and underwent multiple safety audits. They will forward the coroner's comments to the Road Safety Auditor …
Responded
Yasmin Richards
Concerns: The A46 "Hartley Bends" has an inappropriate speed limit and inadequate road signage, markings, and warning features, contributing to a high risk of fatal collisions.
Response (Highway Agency): The Highways Agency has implemented local measures to highlight the nature of the road, including additional chevron signage, hazard warning signs, and high friction surfacing in strips. They are planning …
Responded
Sukbir Singh Rana & Mandip Singh
Concerns: The appropriateness of a 60 MPH speed limit on a bending country lane with limited lighting is questioned, as the maximum theoretical safe speed for the bend is also 60 MPH.
Overdue
Arthur Shaw
Concerns: The process for renewing driving licenses for individuals over 70 lacks specific assessment of mental fitness, relying only on sight and hearing tests, despite potential cognitive impairment like dementia.
Overdue
Beryl Brinkman
Concerns: Poorly located parking near a junction severely reduces driver visibility, creating a serious risk of harm or death for road users and pedestrians.
Response (Rochdale Borough Council): Rochdale Borough Council plans to remove parking bays and introduce 'At Any Time' restrictions on the A58 to improve visibility, with implementation expected within the next four months. They have …
Responded
Ming Cheung
Concerns: An unofficial pedestrian crossing point, used by many, had an obscured view due to a large sign, contributing to the incident and near-misses.
Response (Network Rail): • Vegetation growth was cut back during the first week of August 2013 and will continue to be routinely checked at six-monthly inspections. • The SLL sign on the down …
Responded
Lee Friend
Concerns: Insufficient visibility for temporary traffic lights and absent guidance for placement near blind bends created road safety risks, compounded by a lack of clear police protocol for reporting such hazards.
Overdue
Roger de Klerk
Concerns: Poorly designed bicycle lanes and confusing signage at a junction create significant dangers for cyclists due to tramlines, forcing unsafe crossing angles and conflicts with pedestrians.
Response (Response De Klerk): The council will conduct a detailed review of the Addiscombe Road / Cherry Orchard Road junction, engaging TfL's design team to find improvements for cyclists and road safety, including short-term …
Responded
Lorraine Sheridan
Concerns: Lack of adequate pedestrian signalisation at a specific road location, specifically an audible phase indication, has contributed to multiple collisions.
Overdue
Dolores Hubbert
Concerns: Concerns were raised about the overall safety of a junction, specifically regarding speed restrictions and the frequency of grass cutting which could obscure driver visibility.
Response (Sunderland City Council): The Council will undertake an assessment of possible measures for the A690/Durham Road, East Rainton junction in 2015. It intends to commence the statutory process to reduce the speed limit …
Responded
Marcus Szigetvari
Concerns: The busy road during rush hour presented a high risk of drivers misjudging motorcycle headlights for distant cars, especially in poor conditions, contributing to a history of multiple collisions and fatalities.
Response (Highways Streetcare Services): The Council argues that the junction complies with modern design standards and the layout was not a contributory factor in the collision. They state that poor weather conditions, the speed …
Responded
Kevin Lawrenson
Concerns: Numerous accidents occurred due to inadequate and poorly visible signage for slow-moving vehicles. Improvements such as larger signs, lane separation, or electronic warnings are needed at this location.
Response (National Highways): National Highways has instructed UK Highways M4O Limited to improve signing on the southbound approach to the Stokenchurch Cutting, including an additional 'Slow Moving Lorries' sign, raised sign height, and …
Responded
Thomas Hunt
Concerns: A number of unrecorded non-injury collisions indicate a hazardous road section. The existing 60mph speed limit on a village road bordered by residential properties is deemed inappropriate and should be reduced.
Response (Lincolnshire County Council): Lincolnshire County Council will assess reducing the speed limit on the B1192 at Brothertoft, following the adoption of a revised Speed Limit Policy expected in Autumn 2015. The council is …
Overdue
Keri Holdsworth
Concerns: This junction is a recurring danger zone with a history of several serious and fatal incidents, specifically for vehicles making right turns to or from the northbound A19.
Response (National Highways): The Highways Agency has extended a route safety study to consider whether a bridge at Elwick could facilitate closure of central reserve gaps, including the Dalton Piercy junction. The study …
Response (Hartlepool Borough Council): Hartlepool Borough Council clarifies that the relevant stretch of road falls under the jurisdiction of Highways England, but they are in dialogue with Highways England and will assist as required.
Responded
Maria Nekrasova
Concerns: The bridge lacked essential pedestrian safety measures, including central barriers and adequate lighting. This created dangerous conditions where oncoming headlights blinded drivers to pedestrians in the carriageway.
Response (Transport for London): TfL will conduct a detailed investigation of lighting levels on Westminster Bridge by August 2015 and consider appropriate alterations, also public consultation in summer 2015 on the road layout across …
Responded
Joshua Booth
Concerns: A seriously substandard, subsided road section poses an immediate danger to motorists, requiring urgent repair, warning signage, and an advisory speed limit. Dangerous posts at the bank's foot also necessitate an Armco barrier.
Response (Lincolnshire County Council): Lincolnshire County Council reports that the section of road identified as having subsidence has now been levelled. Temporary signage advising of the uneven road surface has been left in place …
Responded
Anais Thouvenot
Concerns: The road junction at Upper Kings Street and Regent Road has significant safety concerns due to poor visibility, inadequate filter lanes, heavy traffic, and road contour, posing risks to cyclists.
Response (Leicester City Council): Leicester City Council will investigate potential improvements to the junction, including advanced cycle stop lines, road markings, parking restrictions, and signal timing changes to reduce conflict between cyclists and vehicles, …
Responded
Valerie Walton
Concerns: The positioning of a pedestrian crossing on the apex of a sharp bend was a factor in the death, and the coroner suggested the crossing should be on a straight section of the road or controlled by traffic lights.
Response (Coventry City Council): Coventry City Council proposes to enhance the zebra crossing's conspicuity by installing more intensely illuminated Belisha beacon heads and illuminated poles, with work anticipated in the next three to six …
Responded
Daniel Foss
Concerns: A serious design flaw on the Kingsway/Metro system has led to over 100 road traffic incidents, including injuries and two fatalities, involving pedestrians and coaches.
Response (Swansea City Council): An advisory 20 mph speed limit was introduced and temporary pedestrian barriers were installed. First Cymru is decommissioning the Metro bus and the Authority is revising the road layout, removing …
Responded
Julios Catachanas
Concerns: The absence of street lighting at a junction, combined with the layout allowing vehicles to drive 'straight through', creates a significant road safety hazard.
Response (Warwickshire County Council): • Following notification of the collision, a Team Leader and a Road Safety Engineer from the Traffic and Road Safety Group attended the site with the traffic Management Assistant from …
Responded
Paul Coxon
Concerns: Inadequate signage for safe pedestrian crossing, lack of illuminated signs, and an inappropriate 50 mph speed limit on a complex slip road where driver visibility is limited create significant hazard.
Response (Gateshead Council): An additional sign will be erected at the top of the steps indicating a pedestrian route. Infill panels have been installed on the guardrail to minimise the hazard relating to …
Responded
James McGeown
Concerns: An undulation in the road surface caused a loss of vehicle control at higher speeds, posing a significant risk to unsuspecting drivers.
Overdue
Giuseppina Incisivo
Concerns: Blind spot mirrors on high-fronted vehicles offer insufficient visibility for pedestrians, especially the elderly. A lack of secondary warning systems leads to over-reliance on mirrors and dangerous assumptions by pedestrians.
Response (Department for Transport): The Department for Transport explains vehicle safety standards and states they intend to produce a new chapter of the Traffic Signs Manual on traffic lights and pedestrian crossings, bringing together …
Responded
George Ainsworth
Concerns: A dangerous road junction has blind spots and limited driver visibility, creating a "pinch point" for large vehicles and putting pedestrians at risk, compounded by potentially insufficient crossing times.
Overdue
Karen Clayton
Concerns: The road layout has insufficient segregation for mixed traffic, with a confusing contra-flow cycle lane and unclear signage, creating a dangerous environment compounded by weak guidance on pedestrian use of cycle paths.
Response (Trafford Council): Trafford Council states that the current road layout was designed in accordance with guidance, does not concur that there is insufficient room for traffic segregation, and does not consider that …
Overdue
David Charles
Concerns: Street lighting was switched off on a dark night, significantly reducing pedestrian visibility and contributing to a fatal collision, despite drivers being unable to avoid it.
Overdue
John Roberts
Concerns: The current junction design encourages dangerous pedestrian crossings over the central reservation due to an unclear, distant designated crossing, posing significant risk.
Overdue
Kenneth McCurdy and Mary McCurdy
Concerns: The absence of clear signage at a central reservation gap fails to indicate prohibited right turns or U-turns for east-bound vehicles, creating a significant highway safety risk.
Response (National Highways): Highways England will work with Durham Constabulary to investigate enhancements to signing and road markings on the A66 by March 2016. They will also place a bid for funding to …
Responded
Charles Rayner
Concerns: The report identifies that the crossover point lacks a deceleration lane and there is no prohibition on right turns with appropriate signage.
Overdue
Erich Speilmann
Concerns: The quality of street lighting at the incident location was poor and may have contributed to the event.
Overdue
Neil Garry
Concerns: A busy road frequently used by pedestrians, including children, lacks a pedestrian crossing, posing a significant safety risk.
Response (Leeds City Council): • A scheme has been designed to provide safe pedestrian assisted facilities across the Ring Road at the Ramshead Approach and Coal Road junction. • A Highways Board report is …
Responded
Committee Recommendations (9)
#8 —
Recommendation: The Government and National Highways should pause the rollout of all-lane running motorways to collect more data, to upgrade and then evaluate the safety of existing all-lane running schemes and to consider alternative options for enhancing capacity on the Strategic …
Gov response: 36. The Government agrees with this recommendation and will pause the conversion of seven DHS schemes to ALR until the next Road Investment Strategy, so that alternative operating approaches can be considered. 37. A key …
Accepted
#34 — Poor footway infrastructure remains a key barrier to achieving active travel targets.
Recommendation: We questioned the Department on other challenges that local authorities are facing where updated guidance from the Department would be helpful. On active travel the Government has set a target of 50% of all short journeys being made by walking …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2026 6.2 The government agrees that the current guidance that has been provided to local highway authorities through the ‘Code of Practice for …
Accepted
#9 —
Recommendation: Dynamic hard shoulder motorways apparently confuse drivers, because the hard shoulder is used unpredictably to tackle congestion. A more consistent approach, where the hard shoulder is used at known times, could clarify the situation for drivers without physically removing the …
Gov response: 40. The Government agrees with this recommendation and will revisit the case for controlled motorways and how it compares with ALR motorways. We will look to publish an initial report which compares the business cases …
Accepted
#1 —
Recommendation: The design of our motorways and strategic roads necessarily entails balancing competing priorities. However, successive Administrations, together with the Department and National Highways’ predecessor, Highways England, underestimated the scale of safety measures needed effectively and reliably to mitigate the risks …
Gov response: 8. The Government commits to further investigating the benefits of a health and safety assessment being undertaken by ORR before changes to design or operational standards are implemented on the SRN. 9. National Highways have …
Under Consideration
#11 —
Recommendation: Examining the available evidence base, we are not convinced that reinstating the hard shoulder on all all-lane running motorways will improve safety. The evidence suggests that doing so could put more drivers and passengers at risk of death and serious …
Gov response: Although the hard shoulder offers a relative place of safety, it is not a safe place to stop. The Government is right to focus on upgrading the sa
Not Addressed
#10 —
Recommendation: Controlled motorways, which retain the hard shoulder and have technology to regulate traffic, have the lowest casualty rates of all types of motorway on the Strategic Road Network. The Department and National Highways should revisit the case for controlled motorways. …
Gov response: The Government agrees with this recommendation and will revisit the case for controlled motorways and how it compares with ALR motorways. We will look to publish an initial report which compares the business cases later …
Not Addressed
#2 —
Recommendation: We welcome the Department’s acceleration of safety improvements to all-lane running motorways and acknowledge that the current Secretary of State for Transport and Minister for Roads have, upon their appointment, taken steps to address safety and delivery failures on all-lane …
Gov response: 13. The Government agrees with this recommendation and will immediately pause the roll-out of ALR smart motorway schemes yet to commence construction until five-years of safety data is available for ALR motorways introduced before 2020. …
Accepted
#11 —
Recommendation: The Government must examine the role that telematic technology can play in delivering a replacement road pricing mechanism that sets the cost of motoring based on the duration and time of the journey and vehicle type and size.
Gov response: Given this, the Government does not have further views on the Committee’s recommendations for the ways in which road pricing should be considered.
Under Consideration
#13 — Amend draft NNNPS to strengthen adherence to cycling infrastructure design standards for applicants.
Recommendation: The draft revised NNNPS should be amended to include a stronger requirement for scheme applicants to adhere to the cycling infrastructure design standards set out in CD 195.
Gov response: The TSC report notes that there should be greater clarity in the draft revised NNNPS on balancing the needs of different travel modes using road space. Witnesses to the TSC’s inquiry raised that the draft …
Partially Accepted
LGO / SPSO Decisions (415)
22-005-340 — London Borough of Hackney
Summary: We will not investigate Mr X’s complaint about a local road which he says is hazardous to the public. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Environment And Regulation
Jul 2022
24-012-544 — London Borough of Redbridge
Summary: We will not investigate Mr B’s complaint that his property is being damaged by buses driving over an ineffective speed hump next to his home. This is because it is reasonable for Mr B to put in a claim to the Council’s insurers, and if needed, take the Council …
LGO (Local Government & …
Transport And Highways
Oct 2024
24-008-810 — Essex County Council
Summary: We will not investigate Mr X’s complaint about a newly constructed point of access to his property, which he believes is unsafe. This is because the Council has considered his concerns and responded to them, and we cannot question its judgement that the access is acceptable.
LGO (Local Government & …
Transport And Highways
Nov 2024
25-015-742 — Sheffield City Council
LGO (Local Government & …
Transport And Highways
25-014-853 — Bristol City Council
LGO (Local Government & …
Transport And Highways
25-007-841 — Transport for London
LGO (Local Government & …
Transport And Highways
PSOW-202101811 — Rhondda Cynon Taf County Borough Council
Miss A complained that Rhondda Cynon Taf County Borough Council (“the Council”) had granted her a parking permit on application but had then revoked it. Her property fronted 2 roads – Y Street and Z Road. The revocation had caused her upset and distress. She wanted the permit reinstated. In …
PSOW (Public Services Om…
Local Government
Aug 2021
PSOW-202208709 — Monmouthshire County Council
Mr X complained that Monmouthshire County Council had failed to resolve aspects of his complaint relating to the use of an unsuitable road by constriction traffic. He further complained about breaches, out of hours operations and deliveries, and concerns about inadequate road signs. The Ombudsman decided that the Council failed …
PSOW (Public Services Om…
Local Government
May 2023
PSOW-202404035 — Transport for Wales
Mrs A complained because she was unhappy that Transport for Wales had failed to address the concerns raised in her letter in May 2024. The Ombudsman found that the body had provided a response in July 2024, but the response did not sufficiently address Mrs A’s concerns. The Ombudsman sought …
PSOW (Public Services Om…
Oct 2024
21-013-956 — West Northamptonshire Council
Summary: We will not investigate this complaint that vibrations caused by large vehicles travelling over a speed hump are resulting in damage to the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It would …
LGO (Local Government & …
Transport And Highways
Jan 2022
21-018-036 — Tameside Metropolitan Borough Council
Summary: Mr X complains about the Council’s failure to reinstall a speed hump in his road. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Apr 2022
22-001-878 — Shropshire Council
Summary: We will not investigate Mrs B’s complaint that the Council has damaged her boundary wall. This is because it is reasonable for Mrs B to pursue her claim against the Council at court.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-794 — Medway Council
Summary: We will not investigate Mrs X’s complaint the Council is failing to maintain or repair a main road causing danger to road users. Mrs X has an alternative remedy at court which it is reasonable for her to use.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-786 — Hampshire County Council
Summary: We will not investigate this complaint about disruption during roadworks because it is late with no good reason to investigate it now.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-769 — Cheshire West & Chester Council
Summary: We will not investigate Mr X’s complaint that the Council has the wrong highway repair priorities, has failed to repair two major roads which places drivers at risk, and wastes public money. Mr X has a legal remedy at court which it is reasonable for him to use if …
LGO (Local Government & …
Transport And Highways
May 2022
21-013-852 — Sevenoaks District Council
Summary: Mr B complained the Council made errors when it approved his neighbour’s planning application for a boundary fence, and it failed to take action against encroachment on his property. We found the Council at fault for failing to follow the local Highway Authority’s advice, as it approved the planning …
LGO (Local Government & …
Planning
Upheld
May 2022
22-003-019 — Milton Keynes Council
Summary: We will not investigate this complaint about the Council’s response to a problem with pavement parking that Mr X reported to it. This is because there is insufficient evidence of fault by the Council and Mr X is not caused a significant personal injustice.
LGO (Local Government & …
Transport And Highways
Jun 2022
21-010-763 — St Helens Metropolitan Borough Council
Summary: Mr X complained about noise, vibration, and light intrusion due to changes to a major road junction near his home. He also complained of holes in his garden because of land movement during construction. Mr X said this caused stress and distress. We do not find the Council at …
LGO (Local Government & …
Transport And Highways
Not Upheld
Jun 2022
22-003-069 — East Sussex County Council
Summary: We will not investigate this complaint about the Council’s actions as consultee on a planning application. There is
LGO (Local Government & …
Transport And Highways
Jul 2022
22-004-386 — Kent County Council
Summary: We will not exercise discretion to investigate this complaint about the Council’s introduction of temporary traffic schemes in 2021. The complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
LGO (Local Government & …
Transport And Highways
Jul 2022
21-017-957 — Hampshire County Council
Summary: Ms X complains the Council’s decision to allow a neighbour to create a vehicular crossing was contrary to its policy and impacts on access to his property. We have found no evidence of fault in the way the Council considered these matters. So have completed our investigation
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2022
22-007-834 — City of Doncaster Council
Summary: We will not investigate this complaint about the Council’s decision to carry out improvements to a pedestrian crossing near Miss X’s home. There is insufficient evidence of fault which warrant an investigation.
LGO (Local Government & …
Transport And Highways
Sep 2022
22-008-195 — Devon County Council
Summary: We will not investigate Mr X’s complaint the Council has delayed dealing with his claim for damage to his car caused by a road diversion sign. It is reasonable for Mr X to use his legal remedy at court if he believes the Council is responsible for the damage.
LGO (Local Government & …
Transport And Highways
Sep 2022
22-009-688 — Hampshire County Council
Summary: We will not investigate this complaint about the impact a speed bump installed by the Council is having on Mr X’s property. This is because the complaint is late and because Mr X has a legal remedy against the Council which places the complaint outside our jurisdiction.
LGO (Local Government & …
Transport And Highways
Nov 2022
22-010-985 — London Borough of Havering
Summary: We will not investigate this complaint about how the Council dealt with concerns raised about barriers on highways and in parks, which the complainant says restricts access for pedestrians and cyclists. This is because we cannot add to the Council’s investigation and cannot achieve the outcome the complainant seeks.
LGO (Local Government & …
Transport And Highways
Dec 2022
23-018-117 — Warwickshire County Council
Summary: We will not investigate this complaint about the Council’s decision not to paint a section of double yellow line regulations which Mr X requested for highway safety reasons. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-018-530 — London Borough of Croydon
Summary: We will not investigate Mrs X’s complaint that the Council has refused to increase safety measures on a road junction. This is because Mrs X’s complaint is late and there is not enough evidence of fault by the Council causing Mrs X significant injustice. The incidents which caused the …
LGO (Local Government & …
Transport And Highways
Apr 2024
23-020-588 — London Borough of Islington
Summary: We will not investigate this complaint that the Council has not taken action regarding bus lane violations. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
May 2024
23-015-646 — Essex County Council
Summary: Ms X complained the Council wrongly approved her neighbour’s application for a dropped kerb which does not meet the Council’s vehicle crossing criteria. The Council is at fault for failing to ensure the application complies with policy and failing to investigate this thoroughly when Ms X complained. This has …
LGO (Local Government & …
Transport And Highways
Upheld
May 2024
24-001-741 — London Borough of Camden
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him highways permission for a vehicle crossover at his property. There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.
LGO (Local Government & …
Transport And Highways
Jun 2024
24-004-741 — London Borough of Sutton
Summary: We will not investigate Mr B’s complaint that he suffered injuries after slipping on loose grit which the Council left on the pavement outside his home. This is because it is reasonable for Mr B to put in a compensation claim to the Council, and if needed, pursue this …
LGO (Local Government & …
Transport And Highways
Jul 2024
24-006-785 — London Borough of Lambeth
Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her 2022 claim for damages after she tripped on an uneven pavement slab and injured her shoulder. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion …
LGO (Local Government & …
Transport And Highways
Sep 2024
24-008-103 — Plymouth City Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue him a legal notice requiring him to cut back vegetation overhanging and obstructing the highway, and its subsequent decision to complete the works and recover the costs from him. It is reasonable for Mr X to …
LGO (Local Government & …
Transport And Highways
Oct 2024
24-011-686 — Wigan Metropolitan Borough Council
Summary: We will not investigate this complaint about council refuse lorries driving along a one-way street in the wrong direction. The case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of significant personal injustice from the …
LGO (Local Government & …
Environment And Regulation
Oct 2024
24-018-885 — London Borough of Bromley
Summary: We will not investigate this complaint about controlled parking zone applications. This is because the complaint is made late and there are not good reasons to investigate now.
LGO (Local Government & …
Transport And Highways
May 2025
24-022-235 — West Sussex County Council
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the court about the matter and the courts are better placed to deal with the complaint.
LGO (Local Government & …
Transport And Highways
May 2025
24-018-449 — Milton Keynes Council
Summary: Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise …
LGO (Local Government & …
Transport And Highways
Upheld
Jul 2025
25-006-464 — City of Bradford Metropolitan District Council
Summary: We will not investigate this complaint about the refusal of a grant under the clean air scheme. This is because there is insufficient evidence of fault by the Council and there were appeal rights the complainant could have used.
LGO (Local Government & …
Transport And Highways
Jul 2025
24-015-749 — North Lincolnshire Council
Summary: Mr B complained that the Council had failed to take action to address safety concerns from heavy goods vehicles using roads near his property. It has also made contradictory statements about the safety of the road. We recognise the situation is not ideal, but we have not found fault …
LGO (Local Government & …
Transport And Highways
Not Upheld
Aug 2025
25-015-053 — Calderdale Metropolitan Borough Council
Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
LGO (Local Government & …
Transport And Highways
Oct 2025
25-005-739 — Wokingham Borough Council
Summary: We will not investigate this complaint that the Council is ignoring residents’ concerns about a new road layout. There is insufficient evidence of fault, and we cannot achieve the outcome the complainant is seeking.
LGO (Local Government & …
Transport And Highways
Oct 2025
25-015-448 — Wokingham Borough Council
Summary: We will not investigate this complaint about the Council’s failure to provide appropriate signage on a road diversion. This is because any injustice Mr X experienced is not sufficient to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Oct 2025
24-011-114 — Essex County Council
Summary: We will not investigate Mrs X’s complaint about the Council not cutting back vegetation on a corner next to the rural road on which she lives. There is not enough evidence of Council fault to warrant investigation. Even if there has been fault, there is insufficient significant personal injustice …
LGO (Local Government & …
Transport And Highways
Nov 2024
201708708 — West Dunbartonshire Council
Mr C complained about works carried out by the council to lower the footway at his property to allow for access to his driveway. The council carried out works to drop the kerb, but did not lower the heel kerb. Mr C complained that, as a result of the council …
SPSO (Scottish Public Se…
Local Government
Upheld
May 2019
25-023-041 — South Staffordshire District Council
Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & …
Transport And Highways
Jan 2026
25-018-638 — Cheshire East Council
LGO (Local Government & …
Transport And Highways
25-013-066 — Liverpool City Council
LGO (Local Government & …
Transport And Highways
25-013-437 — Sheffield City Council
LGO (Local Government & …
Transport And Highways
25-013-398 — Bournemouth, Christchurch and Poole Council
LGO (Local Government & …
Transport And Highways
25-012-034 — Durham County Council
LGO (Local Government & …
Transport And Highways