Healthcare support worker training
Lack of nationwide system and regulatory oversight for training standards of healthcare support workers.
79 items
11 sources
2 inquiries
Source spread
Where this theme appears
Healthcare support worker training has been flagged across 11 independent accountability sources:
2 inquiry recs
29 PFD reports
4 committee recs
1 CQC action
7 PPO recs
1 NAO rec
2 IMB recs
1 Article 2 learning point
1 detention investigation rec
2 PHSO decisions
29 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (2)
COVID-M3.6 — Scale Up Hospital Capacity
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive should work with trusts and health boards to ensure that pandemic plans include practical steps to rapidly scale up hospital capacity to treat acutely unwell patients. This should include …
Gov response: No formal response published by this government.
Unknown
2 — Review clinical staff competencies
Recommendation: The University Hospitals of Morecambe Bay NHS Foundation Trust should review the skills, knowledge, competencies and professional duties of care of all obstetric, paediatric, midwifery and neonatal nursing staff, and other staff caring for critically ill patients in anaesthetics and …
Gov response: [A] Recommendations for the Trust Recommendations for the Trust: 1-18 1. The Morecambe Bay Investigation found that there were serious failures in clinical care at University Hospitals Morecambe Bay NHS Foundation Trust, causing avoidable harm …
Accepted
PFD Reports (29)
Jill Sinson
Concerns: The GP failed to adequately monitor the deceased, prescribed large quantities of unsupervised medication despite a self-harm history, and staff neglected to review critical records or consultant advice.
Overdue
Desiree Falvo
Concerns: A&E departments lack sufficient clinicians skilled in emergency surgical tracheotomy, indicating inadequate training and cover for critical airway management procedures.
Response (NHS England): NHS England highlights existing training for A&E staff in emergency airway procedures and a review of Emergency Departments. They have agreed that major trauma units have consultants on site 24/7 …
Responded
Albert Flynn
Concerns: Care staff lacked adequate training to assess a deteriorating patient or administer prescribed medication, leading to a significant delay in treatment and neglect of critical medical history.
Response (Lester Aldridge LLP): HC-One Limited will re-emphasise the need to call for qualified assistance during individual supervision for staff and induction for new staff, and senior care staff involved in this incident will …
Responded
Pamela Pattison
Concerns: Deficient nurse training on diabetes, doctors omitting critical insulin, and a lack of specialist support, consultant cover, and essential equipment were identified. This was compounded by patient transfer delays and under-resourcing for diabetes care.
Overdue
Rio Andrew
Concerns: The regulation of private medical companies at events is inadequate, creating false security and leaving event medical provision, including "ambulance technicians," largely unregulated, with insufficient checks on mentor suitability for trainees.
Response (Association of Ambulance NHS): The Association of Ambulance Chief Executives (AACE) acknowledges the concerns around private ambulance providers and unregulated 'Ambulance Technicians'. AACE supports the College of Paramedics' efforts to protect the 'Ambulance Technician' …
Response (Department of Health): The Department of Health is intending to consult later in 2016 on whether permanent companies that provide cover at temporary events should be regulated by the CQC. Officials will review …
Responded
Ronald Volante
Concerns: Call handlers failed to use medical history to inform ambulance services and were not trained to report changes in patient presentation, indicating a need to revisit the training manual and methods.
Response (Magenta Living): Magenta Living updated their community alarm operator procedures to proactively provide medical history to the ambulance service, trained staff on the new procedure, and will include this in future inductions. …
Responded
Margaret Rogerson
Concerns: Care home staff lacked adequate training in safe patient feeding techniques and associated risks, with no refresher courses. Family members also lacked access to essential feeding training.
Overdue
Thomas Ratchford
Concerns: Carers improperly used a hoist for pressure relief without expert advice, highlighting insufficient training in moving/handling and pressure relief for staff and management.
Overdue
Simon Healey
Concerns: NEWS policies at private hospitals should be reviewed, particularly regarding escalation of care for critically unwell patients, considering their limited critical care capacity. Nursing staff on general wards may lack experience in managing post-operative complications like leaks or sepsis.
Response (IHPN): The IHPN acknowledges the coroner's concerns, states that all IHPN board members have been made aware and highlights the competency and training of nursing staff in the independent sector and …
Overdue
John Doyle
Concerns: Inadequate and outdated training for occupational therapists on emergency Telecare equipment, including ordering processes and compatibility, poses a risk due to rapidly changing technology.
Response (North East London NHS Foundation Trust): North East London NHS Foundation Trust (NELFT) has provided an action plan to address issues identified in the Regulation 28 report, and established a working group around pendant alarms.
Overdue
Harrison Hassall
Concerns: Midwives are potentially deployed to community roles too soon after qualifying, lacking adequate experience, which is a concern for patient safety across the nation.
Response (Department of Health and Social Care): The University Hospitals of Leicester NHS Trust and the East Midlands Ambulance Service NHS Trust have implemented recommendations for action resulting from investigations into the care provided, and the learning …
Responded
Roland Stannard
Concerns: Care home staff lacked adequate training in operating specialist pressure sore equipment, resulting in its incorrect use. This highlights a broader concern regarding the appropriate assessment for nursing care needs.
Response (Dept. of Health and Social Care): The Minister acknowledges the concerns and outlines the responsibilities of CQC registered providers regarding staff training and care delivery. It also mentions NHS England support for care homes and the …
Responded
Margaret Kinsey
Concerns: Inadequate senior medical supervision for junior doctors in the Emergency Department, particularly at night, and inconsistent documentation of clinical discussions pose significant risks to patient care.
Overdue
Barrie Housby
Concerns: Persistent and severe staffing shortages at the rehabilitation hospital compromised patient safety, making it impossible for staff to provide adequate care, particularly for vulnerable patients.
Overdue
Jos Tartese-Joy
Concerns: A combination of poor communication regarding high-risk pregnancy, lack of clear national guidance for CTG monitoring, and inadequate support and escalation policies for student midwives contributed to critical care gaps.
Response (Department of Health and Social Care): DHSC notes that £52 million was announced to fast track the provision of online maternity records and NHSE has updated the maternity early warning score (NEWS2) chart and the updated …
Responded
Joan Robinson
Concerns: Malnutrition screening training is insufficiently completed and not mandatory for all relevant staff, while the critical Nutrition and Hydration Committee suffers from inconsistent support and attendance.
Overdue
Eclipse Morrison
Concerns: Policies for high-risk pregnancies were not followed, leading to a failure to consider elective Caesarean Section. There's inadequate training and assessment for junior and locum doctors on identifying serious risk factors.
Overdue
Michael Waite
Concerns: Support workers providing 24-hour solo care to vulnerable clients lack mandatory certificated First Aid and Basic Life Support training, posing a significant risk of future deaths.
Response (Skill for Care): Skills for Care recommends that every frontline care worker within a CQC regulated service should receive First Aid training, including basic life support as part of their initial induction to …
Response (Peabody): Peabody has improved its training program for care workers in supported living environments, now requiring certified First Aid and Basic Life Support training before solo work. Existing care workers will …
Response (CQC): CQC acknowledges the regulation regarding staffing qualifications and training and highlights that Peabody has revised protocols to ensure no support worker lone works without enhanced training in emergency first aid …
Responded
Mark Pryor
Concerns: Healthcare Professionals in police custody suites may lack sufficient and adequate training to practice effectively or safely, potentially compromising clinical assessment and treatment for detainees.
Response (CRG Medical Services): CRG Medical Services will extend their foundation training course for new recruits from two to five days, starting in financial year 2024/25. Clinical Leads and senior HCPs will attend a …
Response (The Faculty of Forensic Legal Medicine): The FFLM has highlighted the coroner's report to its members, re-confirmed the importance of education and training, and is exploring additional training in the management and care of detainees dependent …
Overdue
Tommy Gillman
Concerns: Insufficient paediatric nursing staff, inadequate documentation and action planning during handovers, and a non-robust system for recognizing acutely ill babies in ED compromise patient safety.
Response (Sherwood Forest Hospitals NHS Foundation Trust): The Trust acknowledges challenges in meeting RCPCH staffing standards due to recruitment difficulties, but has implemented mitigations including a monthly staffing review and a traffic light escalation system. They have …
Responded
Tracey Farndon
Concerns: An overwhelmed emergency department with insufficient staff, coupled with staff's failure to recognize sepsis symptoms and critical low blood pressure, compromised patient safety.
Response (Department of Health and Social Care): The Department notes actions taken by University Hospitals Birmingham NHS Foundation Trust including further clinical skills training for nursing staff, educational updates to increase sepsis awareness, feedback to staff involved …
Response (University Hospitals Birmingham NHS Foundation Trust): In response to concerns about ED crowding and staffing, the Trust is implementing whole-system interventions, including daily safety huddles and flow-navigation matrons. Following concerns about blood pressure monitoring, the Trust …
Responded
Meha Carneiro
Concerns: Insufficient paediatric nurses, poor recognition of patient severity, inadequate PEWS escalation to senior doctors, and ineffective medical handover documentation compromised care in the Emergency Department.
Response (Sherwood Forest Hsopitals NHS Foundation Trust): The Trust has taken several actions including updating the Paediatric triage document to require nurses to confirm SBAR verbal handover, implementing structured handover training, instructing staff on accurate record keeping, …
Responded
Angela Carpos
Concerns: Care home staff lacked adequate training and awareness to recognise aspiration pneumonia, and the company's training quality and policy knowledge were insufficient.
Response (Mi Homecare): MiHomecare is updating its training on choking/aspiration risks, to be released by the end of July, including a "Talking Head" discussion and updated prompt card via their new CCH Connect …
Responded
Susan Pollitt
Concerns: The absence of national regulation, clear training frameworks, and comprehensive competency assessments for Physician Associates creates significant patient safety risks and widespread role confusion.
Response (GMC): The GMC is bringing Physician Associates (PAs) into regulation in December. They will write to the NCA to request sight of the local trust framework and seek assurances around clinical …
Response (Faculty of Physician Associates): The Faculty of Physician Associates (FPA) acknowledges the lack of regulation and is working towards it. They will review the DOPS (Direct Observation of Procedural Skills) form to see whether …
Response (Royal College of Physicians): The Royal College of Physicians (RCP) is calling for a limit to the pace and scale of the roll-out of PAs and has set up an oversight group for PA-related …
Response (Department of Health and Social Care): The DHSC is working with NHS England and the GMC to ensure safe practice of Physician Associates (PAs), including work around regulation, training, supervision and competency. NHS Supply Chain is …
Responded
Leslie Swindells
Concerns: Critical failures included mental health assistant practitioners having limited training and supervision, inadequate call screening by agency staff, and reliance on telephone assessments, compromising patient risk assessment.
Response (GTD Healthcare): GTD Healthcare has implemented changes to the standard templates used by Assistant Practitioners and provided hard copies to clinicians for use during IT issues. They have also implemented safeguards to …
Response (Department of Health and Social Care): The DHSC acknowledges the concerns, states they fall under the provider's remit, and notes that NHS England and the CQC have been contacted to address them. It provides context on …
Responded
James Keen
Concerns: Untrained support workers at supported accommodation conducted physical health checks without understanding results or their implications, leading to unreliable information and a lack of proper training oversight.
Response (Revon Healthcare): Support workers received additional physical health monitoring training, vital signs equipment was verified as functional, and community teams were engaged regarding residents with physical health concerns. New support workers receive …
Responded
Edward Funnell
Concerns: Nursing staff demonstrated a lack of knowledge regarding podiatry referrals for pressure wounds and failed to follow a Tissue Viability Nurse's dressing recommendations, leading to unaddressed issues.
Response (Powys Teaching Health Board): Powys Teaching Health Board has provided podiatry awareness training to ward teams, shared Regulation 28 learning, and will ensure all staff attend training provided by Tissue Viability Specialist Nurses. The …
Responded
Alan Peet
Concerns: A nurse untrained in tracheostomy management was allocated to a unit with high-needs patients, and an agency nurse lacked system login rights, leading to poor documentation and compromised care.
Overdue
Jean Waldron
Concerns: An agency team leader disregarded clear instructions by providing inappropriate wound care, suggesting inadequate training on care limits and adherence to specialist medical advice for carers.
Response (Ignite Health and Homecare Services): The agency has reinforced guidance to staff clarifying that wound care is outside their scope, issued formal reminders about escalating clinical concerns, and reviewed supervision processes to ensure adherence to …
Responded
Committee Recommendations (4)
#4 — Consult on amending regulations to give students and retired staff roles in immunisation.
Recommendation: To ensure that nobody misses out on vital vaccine protection because of practical challenges such as convenient times or locations, a more flexible delivery model, that makes the most of the wide range of healthcare professionals, is needed. We recommend …
Gov response: The Government has previously welcomed all recommendations from Lord O’Shaughnessy’s review of commercial clinical trials in principle and will consider delivery of all the recommendations. As an immediate first step, the Government has made five …
Under Consideration
#20 —
Recommendation: In September 2020, NHSE&I estimated that it could need up to 46,000 additional staff to deliver the COVID-19 vaccination programme, including 26,000 vaccinators and 20,000 administrative staff. It planned to fill these posts through a combination of existing primary care …
Gov response: In September 2020, NHSE&I estimated that it could need up to 46,000 additional staff to deliver the COVID-19 vaccination programme, including 26,000 vaccinators and 20,000 administrative staff. It planned to fill these posts through a …
Not Addressed
#16 —
Recommendation: We recommend that end of life care be included as a core skill for the generalist health and social care workforce, with a clear and defined set of competencies required to deliver high-quality and person-centred palliative and end of life …
Response Pending
#15 — Ensure reformed dental contract fully utilises skills of the entire dental team.
Recommendation: The Government, NHS England and ICBs must ensure that the reformed contract ensures that full use is made of the skills of the whole dental team. (Paragraph 73) NHS dentistry 35
Gov response: Accept We accept the Committee’s recommendation to make best use of the skills held by the wider dental team and have already taken steps with NHSE to embed this approach within contract reform and to …
Accepted
PPO Death in Custody Recommendations (7)
The HMPPS Executive Director for Wales and the Chief Executive …
The HMPPS Executive Director for Wales and the Chief Executive of NHS Wales should write to the Ombudsman setting out what they have done to satisfy themselves that the nurse-led healthcare service provided at Parc by G4S Medical Services is …
The Head of Healthcare
The Head of Healthcare should ensure that all staff are competent and trained in blood pressure readings and management in accordance with NICE guidelines NG136 Hypertension in adults: diagnosis and management.
The Head of Healthcare
The Head of Healthcare should ensure that unregistered healthcare staff appropriately escalate changes in a prisoner’s weight to registered healthcare staff.
The Head of Healthcare
The Head of Healthcare should ensure that all members of the healthcare team receive supplementary training on their roles and responsibilities with regards to physical health checks and paperwork that should be completed when deciding whether a prisoner is fit …
The Governor and Head of Healthcare at HMP Durham
The Governor and Head of Healthcare at HMP Durham should ensure that all staff undertaking escort risk assessments understand the legal position on the use of restraints, that assessments fully take into account the current health, mobility and risk of …
The Head of Healthcare at HMP Berwyn
The Head of Healthcare should ensure that: healthcare staff working at Berwyn have timely access to advice, support and guidance from on call healthcare managers;
The Head of Healthcare
The Head of Healthcare should ensure that all patients who report that they feel clinically unwell, have a full set of clinical observations undertaken. They should also ensure that all staff are trained and competent in the use of the …
IMB Recommendations (2)
Oakwood (2024)
The discharge lounge has previously provided good support to prisoners who are due for release and require specialist healthcare support, but it is not currently available due to staff sickness and vacancies. There is ongoing recruitment but has the Director any influence to expedite the process?
Governor / Director
Gatwick, Stansted, Luton and Lunar House (2020)
Detained individuals who are held for more than a very short period of time, should have access to a qualified medical practioner.
Home Office
PHSO Casework Decisions (2)
P-001381 — Pennine Acute Hospitals NHS Trust
Mr U complains a Healthcare Assistant at Pennine Acute Hospitals NHS Trust aggravated his son's fractured femur and prompted the need for further surgery when they incorrectly moved him to change his bedsheets in June 2019.
NHS in England
Apr 2022
P-002757 — An independent provider in the South Gloucestershire area
Mr U complains about the care and treatment the Service gave to his daughter. He says the physiotherapy was poor quality and staff lacked the expertise to recommend appropriate postural management.
NHS in England
Jul 2024
LGO / SPSO Decisions (29)
202301731 — Forth Valley NHS Board
C complained about the nursing care and treatment provided to their parent (A) who was admitted to hospital after a fall. We took independent advice from a registered nurse. We found that there were unreasonable time gaps between care and comfort checks, making it impossible for the board to provide …
SPSO (Scottish Public Se…
Health
Partly Upheld
Nov 2024
202301629 — Fife NHS Board
C complained about the nursing care provided to their late parent (A) in hospital. A had been transferred from another health board for rehabilitation having suffered a stroke. C said that there was infrequent care rounding and that the provision of and monitoring of A’s diet, nutrition and fluid intake …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2024
202301101 — Dumfries and Galloway NHS Board
C complained about the medical and nursing care and treatment provided to their late parent (A). A was admitted to hospital after repeated falls at home. A’s behaviour changed significantly during their admission which suggested that their mental state was deteriorating. C said that they were not directly informed of …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2024
24-009-630 — Onecall24 Healthcare Limited
Summary: We will not investigate this complaint about the Care Provider. Mr Y’s care is commissioned by the Integrated Care Board. Therefore, issues with his care are not administrative functions of the Care Provider, and we do not have the legal power to investigate them. The complaint must be made …
LGO (Local Government & …
Adult Care Services
Dec 2024
201101188 — Western Isles NHS Board
Mrs C made a number of complaints about the care and treatment provided to her mother (Mrs A) when she was admitted to the Western Isles Hospital for two days. We found that although staff had recorded that Mrs A was allergic to plasters, they continued to apply them to …
SPSO (Scottish Public Se…
Health
Partly Upheld
Mar 2012
201101177 — Tayside NHS Board
Mr C made a number of complaints about the care and treatment he received in Ninewells Hospital. He had been admitted following a hernia operation at another hospital. At Ninewells, he was found to have a haematoma (bruise) and there was also some evidence of infection. We found that Mr …
SPSO (Scottish Public Se…
Health
Partly Upheld
Mar 2012
201301284 — Greater Glasgow and Clyde NHS Board - Acute …
Mrs C complained that her mother (Mrs A) did not received adequate nursing care at a hospital. We noted that the Procurator Fiscal had been involved and so we obtained information from them about their investigation. We found that the Procurator Fiscal had investigated Mrs A's nursing care and reached …
SPSO (Scottish Public Se…
Health
Dec 2013
201201876 — Greater Glasgow and Clyde NHS Board - Acute …
Mrs C was unhappy with the medical treatment and nursing care that her late mother (Mrs A) received in hospital over a two-month period. Mrs A was admitted to hospital with a fractured leg and suspected heart attack after a fall at home. Mrs A had an operation shortly after …
SPSO (Scottish Public Se…
Health
Partly Upheld
Dec 2013
201403176 — Highland NHS Board
Ms C complained about the care and treatment her late father (Mr A) received at the Royal Northern Infirmary. She said the board failed to provide adequate nursing care for her father and unreasonably failed to diagnose his broken collarbone and stroke. We obtained independent advice on the case from …
SPSO (Scottish Public Se…
Health
Partly Upheld
Dec 2015
201508155 — Greater Glasgow and Clyde NHS Board - Acute …
Mr C's father (Mr A) was admitted to the Queen Elizabeth University Hospital. Mr A died there several days later. Mr C complained to us about Mr A's nursing and medical care and treatment during his admission. We obtained independent advice from a nurse and a consultant in the care …
SPSO (Scottish Public Se…
Health
Upheld
May 2017
201603071 — Forth Valley NHS Board
Mr C complained about the care his late wife (Mrs A) received from nursing staff during two admissions to Forth Valley Royal Hospital. On the first occasion she was admitted with sepsis (a blood infection) and on the second occasion she was admitted with a hip fracture. In particular, Mr …
SPSO (Scottish Public Se…
Health
Upheld
Jun 2017
202004854 — Lanarkshire NHS Board
C made a complaint about the nursing care and treatment that their late parent (A) received at University Hospital Wishaw. C was concerned that A was not nursed in an elevated position and was kept lying flat. C also said that A's nutrition was not taken seriously and that the …
SPSO (Scottish Public Se…
Health
Upheld
Jun 2022
202208120 — An NHS Board
C, a support and advocacy worker, complained on behalf of their client (A). A had undergone breast surgery to remove nodes and C complained that the board did not adequately assess and manage A's wound when it showed signs of infection. The wound deteriorated and A became critically unwell with …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2023
202207719 — Lothian NHS Board - Acute Division
C complained on behalf of their parent (A) who had been admitted to hospital with pneumonia. C complained that they found medication on the floor and in A's bedside cabinet. C complained that A's personal care needs had not been met, as they had not been washed and they had …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2023
202109772 — Grampian NHS Board
C complained about the nursing care that their parent (A) received. A had dementia and was admitted following a fall in their care home, remaining in hospital until their death some weeks later. C complained that during A’s admission, A was not treated with dignity, that they were left without …
SPSO (Scottish Public Se…
Health
Upheld
Mar 2024
202202485 — Golden Jubilee National Hospital
C complained about the care and treatment provided to their spouse (A). A stayed in critical care wards after surgery and acquired wounds to their back and shoulders. C complained that A’s wounds were not appropriately documented or treated. In response to C’s complaint, the board acknowledged that documentation of …
SPSO (Scottish Public Se…
Health
Upheld
Apr 2024
202201376 — Tayside NHS Board
C complained about the care and treatment provided to their parent (A). A had been admitted to hospital before being transferred to a mental health facility. A then developed abdominal symptoms, which required them to be transferred to an acute hospital for treatment. A had been considered for surgery, but …
SPSO (Scottish Public Se…
Health
Upheld
Apr 2024
202201215 — Fife NHS Board
C’s spouse (A) was admitted to hospital following a stroke. A remained in hospital for several weeks before transferring to another hospital. A later died. C complained to the board about A’s hospital stay and raised concerns about wound management, fall pain management and the identification of hip and shoulder …
SPSO (Scottish Public Se…
Health
Partly Upheld
Apr 2024
202301849 — Fife NHS Board
C complained that the board failed to provide their late relative (A) with reasonable nursing care whilst in hospital. C told us that they felt nursing staff did not take A seriously when they reported pain, that information given was not passed to medical staff as agreed, and that A …
SPSO (Scottish Public Se…
Health
Upheld
Apr 2025
201404703 — Lanarkshire NHS Board
Mrs C complained on behalf of her husband (Mr C) about his care and treatment in Monklands Hospital. In particular, she believed that an x-ray taken immediately before his admission showed sufficient evidence of respiratory problems that he should not have been allowed home, only to be admitted the next …
SPSO (Scottish Public Se…
Health
Partly Upheld
Oct 2015
201403703 — Lothian NHS Board
Mrs C complained that the board had failed to carry out appropriate investigations to identify the cause of her severe weight loss, decline in cognition and reduced mobility, when she was admitted to the Royal Infirmary of Edinburgh on two occasions. She said that staff only seemed to be interested …
SPSO (Scottish Public Se…
Health
Partly Upheld
Oct 2015
201508343 — Fife NHS Board
Mr C complained about the care and treatment of his late mother (Mrs A). Mrs A had multiple health problems and was admitted to Victoria Hospital with back pain. She was subsequently transferred to Queen Margaret Hospital but became unwell a few weeks later and was transferred back to Victoria …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2016
201508062 — Tayside NHS Board
Mrs C complained that her husband (Mr A) had received inadequate nursing care and treatment when he was a patient at Perth Royal Infirmary. Mr A had a number of health problems including diabetes and had previously had a toe amputated. He then had a major stroke and was transferred …
SPSO (Scottish Public Se…
Health
Partly Upheld
Nov 2016
201508215 — Grampian NHS Board
Mrs C raised a number of concerns about the palliative care that her mother (Mrs A) received. Mrs A had been diagnosed with terminal pancreatic cancer and was receiving care in her home from a multi-disciplinary team including her GP, district nurses and a Macmillan nurse. Once Mrs A's care …
SPSO (Scottish Public Se…
Health
Partly Upheld
Aug 2017
201608189 — Fife NHS Board
Mrs C complained about the care and treatment provided to her daughter by staff at the Victoria Hospital. Mrs C complained that when they arrived at the hospital, the nurse was unwelcoming and did not acknowledge how ill her daughter was. Mrs C also said that throughout the admission, nursing …
SPSO (Scottish Public Se…
Health
Upheld
Sep 2017
201700463 — Lothian NHS Board - Acute Division
Ms C complained to us about the care and treatment her mother (Mrs A) had received after she was admitted to St John's Hospital with bipolar disorder (a mental health condition marked by alternating periods of elation and depression). Ms C complained about a number of issues in relation to …
SPSO (Scottish Public Se…
Health
Upheld
Jun 2018
201705362 — Lothian NHS Board - Acute Division
Mrs C complained to us about the nursing care and treatment her mother (Mrs A) had received at the Western General Hospital after she had fallen and injured her head. Mrs C, who had power of attorney for Mrs A, was concerned about the nursing care she received. Mrs C …
SPSO (Scottish Public Se…
Health
Upheld
Dec 2018
202101586 — Greater Glasgow and Clyde NHS Board - Acute …
C’s parent (A) lived in a nursing home and had been shielding during the COVD-19 pandemic. A was later admitted to hospital and was placed in a green pathway (a ward for COVID-negative patients) ward in preparation for emergency surgery. Following surgery and a few days in the High Dependency …
SPSO (Scottish Public Se…
Health
Partly Upheld
Nov 2022
202102718 — Greater Glasgow and Clyde NHS Board - Acute …
C complained that the board failed to provide appropriate care for their parent (A). C said that the lack of care resulted in A falling from their bed, while the bedrails were in place. As a result, A fractured their hip. C said that staff had been made aware that …
SPSO (Scottish Public Se…
Health
Upheld
Feb 2023