Inaccessible Stadium Design

Stadium designs failing to adequately accommodate women and disabled fans, undermining their safety, security, dignity, and access.

298 items 9 sources 1 inquiry
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Where this theme appears

Inaccessible Stadium Design has been flagged across 9 independent accountability sources:

8 inquiry recs 3 PFD reports 60 committee recs 1 CQC action 1 NAO rec 2 IMB reports 50 IMB recs 2 PHSO decisions 171 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

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Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

TAYL-F18 — Paint and mark all emergency gates in fences with "Emergency Exit
Taylor Inquiry
Recommendation: All gates in radial or perimeter fences of pens or other self-contained areas should be painted in a different colour from the rest of the fence and marked "Emergency Exit".
Unknown
TAYL-F17 — Provide sufficient 1.1-metre wide gates in perimeter fences for emergency evacuation
Taylor Inquiry
Recommendation: There must be provided in any perimeter fence of a pen or other self-contained area sufficient gates of a minimum width of 1.1 metres to enable that pen or area to be evacuated onto the pitch in the time prescribed …
Unknown
TAYL-F36 — Comprehensively review and improve spectator signposting for clear, rapid movement
Taylor Inquiry
Recommendation: All signposting for spectators both outside and inside the ground should be comprehensively reviewed (if this has not already been done following the Interim Report). It should, in relation to the arrangements for each match, be unambiguous, eye-catching, simple and …
Unknown
TAYL-F23 — Review barrier layout immediately to comply with Green Guide criteria
Taylor Inquiry
Recommendation: The layout of barriers in each pen or terraced area should be reviewed immediately (if this has not already been done following the Interim Report) to ensure that it complies with the criteria contained in Chapter 9 of the Green …
Unknown
TAYL-F19 — Keep all perimeter fence gates to pitch unlocked and open during matches
Taylor Inquiry
Recommendation: Where there is a perimeter fence in front of a pen or enclosure, all gates to the pitch should be kept fully open during the period when spectators are in the pen or enclosure, wherever those in command feel that …
Unknown
TAYL-F15 — Limit perimeter fencing height to a maximum of 2.2 metres
Taylor Inquiry
Recommendation: Perimeter fencing should be no higher than 2.2 metres, measured from the top of the fence to the lowest point at which spectators may stand, and including any wall or other foundations forming part of the perimeter boundary.
Unknown
TAYL-F14 — Remove all spikes and inward-facing constructions from perimeter and radial fences
Taylor Inquiry
Recommendation: All spikes or similar constructions on perimeter or radial fences, and any sections overhanging or returning inwards towards spectators, should be removed.
Unknown
TAYL-F13 — Require clear, conspicuously painted gangways with no standing permitted
Taylor Inquiry
Recommendation: Gangways should be kept clear, in accordance with paragraphs 97 to 99 of the Green Guide. Gangways should be painted in a conspicuous colour whether they are sunk or not. The Safety Certificate should require that no standing is allowed …
Unknown
#29 — Review roles of transport accessibility enforcement bodies and legislate for consistent, sufficient powers.
Transport Committee
Recommendation: The Department should within 12 months review the roles of enforcement bodies with responsibilities for transport accessibility and prepare to legislate where necessary: • to ensure that all have consistent and sufficient powers at their disposal, and have both the …
Gov response: 31. The Department agrees that there should be no ambiguity about the importance of all relevant parties fulfilling their duties on accessibility. The Department sets the policy framework for transport accessibility, which regulators enforce. As …
Not Addressed
#28 — Mandate regulators with resources to proactively enforce accessibility laws and publish breach data.
Transport Committee
Recommendation: The Secretary of State should immediately give regulators an explicit mandate, backed by the necessary resources, to be far more proactive within the scope of their current powers in identifying and enforcing against breaches of accessibility law and regulations by …
Gov response: 31. The Department agrees that there should be no ambiguity about the importance of all relevant parties fulfilling their duties on accessibility. The Department sets the policy framework for transport accessibility, which regulators enforce. As …
Not Addressed
#27 — Effective enforcement routes for street environment accessibility are absent and insufficient.
Transport Committee
Recommendation: There appears to be no effective or easily available enforcement route for accessibility in the street environment in particular. There is instead a reliance on upstream measures such as local authorities following good practice, consulting effectively and having “due regard” …
Gov response: 31. The Department agrees that there should be no ambiguity about the importance of all relevant parties fulfilling their duties on accessibility. The Department sets the policy framework for transport accessibility, which regulators enforce. As …
Not Addressed
#26 — Informal enforcement methods by regulators prove insufficient for addressing systemic accessibility failures.
Transport Committee
Recommendation: The confidence that regulators evince in informal methods of enforcement and its deterrent effect on other operators is not justified by the experience of travellers. We recognise that reputational incentives such as performance rankings have a part to play, as …
Gov response: 31. The Department agrees that there should be no ambiguity about the importance of all relevant parties fulfilling their duties on accessibility. The Department sets the policy framework for transport accessibility, which regulators enforce. As …
Not Addressed
#25 — Require evidence of e-scooter schemes managing negative impacts on disabled people's street access.
Transport Committee
Recommendation: The case of e-scooters demonstrates the importance of ensuring that enforcement is not an afterthought when new elements are introduced into transport networks. Should the Government eventually seek to legislate for permanent e-scooter rental schemes or use of privately-owned e-scooters …
Gov response: 38. The Department notes the Committee’s advice about the importance of supporting evidence underpinning the application of future policy and regulation to achieve the best outcomes in disabled people being able to access our streets …
Not Addressed
#24 — Lead a review of transport accessibility legislation, collaborating with disabled people, to update and clarify standards.
Transport Committee
Recommendation: The Department for Transport should lead a review of transport accessibility legislation in collaboration with the Office for Equality and Opportunity, and with meaningful involvement and leadership by disabled people, to assess how it could be streamlined, clarified and updated, …
Gov response: 28. The Department accepts the need to look again at the legislative framework for accessibility in transport. The inquiry has highlighted the complex nature of the legislative framework that has grown over the years and …
Not Addressed
#23 — Transport accessibility legislative and regulatory framework is overly complicated and fragmented.
Transport Committee
Recommendation: The landscape of legislative and regulatory requirements for transport accessible is overly complicated and fragmented and needs to adapt to changing uses of transport. This prevents both operators and travellers readily understanding rights and obligations, and makes redress harder to …
Gov response: 28. The Department accepts the need to look again at the legislative framework for accessibility in transport. The inquiry has highlighted the complex nature of the legislative framework that has grown over the years and …
Accepted
#22 — Mandate all licensed transport providers to appoint accessible transport champions for passenger experience assessment.
Transport Committee
Recommendation: As one way of reducing the need for complaints in the first place, we recommend that all licensed transport providers be required to appoint an accessible transport champion with the specific responsibility for navigating journeys on a regular basis to …
Gov response: The Department will undertake further work to assess how best to address the issues raised. As previously stated, the Department sets the policy framework for transport accessibility, which regulators enforce, but as this inquiry has …
Not Accepted
#20 — Establish a unified service with disabled people to receive and triage transport accessibility complaints.
Transport Committee
Recommendation: We recommend that the Department for Transport work with disabled people’s organisations to design a unified service to receive and triage accessibility complaints or reports of failures, ensure that they reach the relevant operator, authority or regulator, and follow them …
Gov response: The inquiry highlighted the complexity of complaints processes across transport modes and operators, and the Department has already been working with disabled people’s representative groups to improve the information available to people about their rights …
Not Addressed
#19 — Disabled people face an unreasonable burden when pursuing transport accessibility complaints.
Transport Committee
Recommendation: An unreasonable burden is currently placed on disabled people themselves in holding transport operators and authorities to account for fulfilling their duties. Legal action is rarely a practical option for most individuals, so it is especially important that complaints processes …
Gov response: The inquiry highlighted the complexity of complaints processes across transport modes and operators, and the Department has already been working with disabled people’s representative groups to improve the information available to people about their rights …
Accepted
#18 — Government’s rail reform consultation document shows weak focus on transport accessibility for disabled people.
Transport Committee
Recommendation: We welcome the focus in the Government’s rail reform consultation paper on streamlining, consolidating and strengthening powers for protecting passenger interests, resolving complaints and monitoring rights and standards. However, the focus on accessibility in the consultation document appears relatively weak …
Gov response: The forthcoming Railways Bill will also create a new passenger watchdog. In the public consultation we proposed it would have an explicit duty on accessibility by monitoring how services are delivered to disabled passengers and …
Accepted
#17 — Mandate Great British Railways to prioritise accessibility in future staffing level and location decisions.
Transport Committee
Recommendation: The presence of staff is often a crucial determinant of the ability of disabled people to travel. Ahead of the establishment of Great British Railways and nationalisation of operating companies, the Department must be prepared to intervene where necessary to …
Gov response: The Department understands the important role that staff play in providing face-to-face services on the railways, especially to those who may need more support. Looking forward we want to see staff roles evolve, where appropriate, …
Not Addressed
#16 — Establish an expert unit to review, benchmark, and standardise transport accessibility training packages.
Transport Committee
Recommendation: It is not sufficient for training to be delivered on disability awareness, accessibility and preventing discrimination: the training must be of a guaranteed minimum standard and proven to be effective in improving outcomes. The Department for Transport should, with the …
Gov response: To understand what works best and is most likely to impart a lasting awareness and understanding of accessibility amongst operator management and staff, the Department agrees that there is merit in reviewing the training packages …
Partially Accepted
#15 — Transport systems and staffing lack sufficient resilience for complex accessibility requirements.
Transport Committee
Recommendation: Operators are at pains to emphasise the complexity of the systems they work within, especially when it comes to journeys involving multiple organisations or modes. But people are entitled to expect to be able to make complicated journeys to get …
Gov response: Work already begun includes the development of an Integrated National Transport Strategy which will bring together actors at the national, regional and local level to provide a unified passenger focused experience that delivers seamless and …
Not Addressed
#14 — Embed accessibility as a core goal for Great British Railways in forthcoming legislation.
Transport Committee
Recommendation: The establishment of Great British Railways presents a once-in-a-generation opportunity to fix accessibility as a core goal and responsibility of the railway and as a guiding principle for its decision-making. The opportunity must not be squandered, and we urge the …
Gov response: GBR will have a customer-focused culture, taking responsibility for the day-to-day operation of the railway, with a strong emphasis on passenger support and assistance. Over the next 12–18 months, focused work will continue on the …
Not Addressed
#9 — Embed accountability for accessibility failures and collect comprehensive data on occurrences.
Transport Committee
Recommendation: The Government’s new strategy for inclusive transport should set out what practical measures it will take to embed the principle that every instance of not meeting accessibility obligations constitutes a serious failure for which operators and service providers will be …
Gov response: 17. The Department accepts that our strategic approach to consideration of accessibility can be improved. Accessibility must be a golden thread that runs through the design, implementation and operation of our transport system – this …
Accepted
#8 — Routine rail assistance failures are unacceptable and must become vanishingly rare occurrences.
Transport Committee
Recommendation: The seemingly routine, everyday nature of assistance failures on the rail network is unacceptable. Accessibility must not be viewed through the same lens as customer service, where less than 100 per cent performance is considered normal. Accessibility failures should be …
Gov response: 17. The Department accepts that our strategic approach to consideration of accessibility can be improved. Accessibility must be a golden thread that runs through the design, implementation and operation of our transport system – this …
Accepted
#7 — Publish full station accessibility audit information and an open data register of key assets.
Transport Committee
Recommendation: Station accessibility audit information must be published in full within two months of this report to permit independent scrutiny of progress, the resources required and any decisions made to rule out works at particular locations. In its Inclusive Transport Strategy, …
Gov response: 55. The Department agrees that there is significant merit in making data available to help improve accessibility and journey planning. The Department undertook a comprehensive accessibility audit of rail station facilities between April 2021 to …
Partially Accepted
#6 — Adopt a rolling programme of rapid interventions for station accessibility upgrades.
Transport Committee
Recommendation: Progress in implementing agreed accessibility upgrades at stations has been too halting, and delivery too slow and costly. The Department for Transport and its agencies and partners should consider adopting a different commissioning approach based on a rolling programme of …
Gov response: 52. The Access for All (AfA) programme delivers step free routes at selected stations. Selections are made through a national industry-led nomination process with Department for Transport and Network Rail evaluation to ensure that the …
Not Addressed
#5 — Commit to publishing a roadmap for achieving independent rail network accessibility within 12 months.
Transport Committee
Recommendation: As part of a new Inclusive Transport Strategy, the Government must set out concrete timescales for achieving independent accessibility across the rail network, and commit to setting out within 12 months a road map for how to meet those timescales. …
Gov response: 49. The Department recognises the importance of enabling disabled passengers to travel independently and with confidence. The current infrastructure that supports our railways presents a unique set of challenges when it comes to achieving accessibility, …
Partially Accepted
#4 — Establish accessibility as a non-negotiable policy goal for all government decision-making.
Transport Committee
Recommendation: Decision-makers too often deem accessibility to be in conflict with, and less important than, other policy goals, technical requirements or cost pressures. The Government’s starting point must be that accessibility has to be delivered, not that it will only be …
Gov response: 17. The Department accepts that our strategic approach to consideration of accessibility can be improved. Accessibility must be a golden thread that runs through the design, implementation and operation of our transport system – this …
Accepted
#3 — Publish new Inclusive Transport Strategy within 12 months with clear metrics, actions, and costed milestones.
Transport Committee
Recommendation: The Government should publish within 12 months a new Inclusive Transport Strategy. This strategy must have a stretching ambition, but one underpinned by metrics, actions, costings and milestones which clearly map out a practical pathway to deliver on that ambition. …
Gov response: 17. The Department accepts that our strategic approach to consideration of accessibility can be improved. Accessibility must be a golden thread that runs through the design, implementation and operation of our transport system – this …
Partially Accepted
#2 — Inclusive Transport Strategy's 2030 equal access goal will not be met on current trajectory.
Transport Committee
Recommendation: The 2018 Inclusive Transport Strategy set a goal of “creating a transport system offering equal access for disabled people by 2030”. Regardless of the status of individual actions set out in that Strategy, it is evident that the overall goal …
Gov response: The Department accepts that our strategic approach to consideration of accessibility can be improved. Accessibility must be a golden thread that runs through the design, implementation and operation of our transport system – this stands …
Accepted
#26 — Department acknowledges poorer bus experience for disabled people, with accessibility measures underway.
Public Accounts Committee
Recommendation: The Department acknowledged that disabled people have a poorer experience on buses and that it needs to do more. It told us about its various measures to help improve accessibility, such as supporting operators to implement improvements to audible and …
Gov response: 6a. PAC recommendation: The department should, within six months, write to the committee setting out the specific barriers preventing elderly and disabled passengers getting back on buses and its plans to address them. 6.1 The …
Accepted
#25 — Disabled people face persistent barriers to bus use due to inaccessible information and infrastructure.
Public Accounts Committee
Recommendation: Disabled people face persistent barriers to bus use, including lack of accessible travel information at bus stops and on-board, inaccessible ticketing systems and bus doors, as set out in evidence submitted by Transformative Transport Service Design Initiative.59 Further evidence from …
Gov response: 6a. PAC recommendation: The department should, within six months, write to the committee setting out the specific barriers preventing elderly and disabled passengers getting back on buses and its plans to address them. 6.1 The …
Accepted
#6 —
Environment, Food and Rural Affairs Committee
Recommendation: It is imperative that food retailers ensure that their stores are accessible to disabled people. We recognise the challenges faced in adapting stores to social distancing in the early months of the pandemic, but there is no excuse for ongoing …
Gov response: The Government is clear that all service providers - including shops and supermarkets selling food - must at all times comply with the law and make reasonable adjustments for their disabled customers. In this context …
Accepted
#23 — Update SGSA Green Guide to require better accessibility and inclusion in stadium design.
Culture, Media and Sport Committee
Recommendation: The Sports Ground Safety Authority, as the safety regulator of sports grounds in the UK, must do more promote the widening of accessibility and inclusion in stadium design. The SGSA’s current Green Guide, does not fairly promote accessibility and inclusion …
Gov response: The Guide to Safety at Sports Grounds (Green Guide) is the industry’s expert-led guidance on spectator safety at sports grounds. Any changes to scheduled updates to this guidance would in the first instance be a …
Not Addressed
#22 — Poor stadium design fails to adequately accommodate women and disabled fans.
Culture, Media and Sport Committee
Recommendation: Poor stadium design raises fundamental issues around equality, diversity and inclusion that are not being fulfilled to an acceptable level by the design of spaces intended for use by fans. Being unable to accommodate women and disabled fans in an …
Gov response: 22. In November 2022, the government added the possession or supply of Class A drugs at football matches to the Football Banning Order (FBO) regime. FBOs are civil orders lasting between three and five years …
Under Consideration
#3 — Accelerate improvements to rail network accessibility for all passengers, including station facilities and train services.
Public Accounts Committee
Recommendation: It is unacceptable that so much of the rail network remains so difficult to access for so many people. The Department committed to improving access to the rail 6 Rail reform: The rail transformation programme network and other modes of …
Gov response: The government agrees with the Committee’s recommendation. performance against. The department will set out next steps as soon as possible. The department will continue to make improvements to the accessibility of the rail network. This …
Accepted
#31 — Public charge point network failing to meet disabled drivers' needs without standard.
Public Accounts Committee
Recommendation: Many disabled people are reliant on their cars as existing public transport does not adequately cater for their needs.58 Failure to address problems with the uptake of the standard will mean that the public charge point network will continue to …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 5.2 The department acknowledges that the chargepoint network needs to work for all users, including those with disabilities. It has been working …
Not Addressed
#28 — Many public charge points remain inaccessible for disabled drivers despite new accessibility standards
Public Accounts Committee
Recommendation: By 2035, 1.35 million drivers with disabilities are expected to be partially or wholly dependent on public charge points, but many charge points, or their surrounding environment, have features which make them inaccessible. These include features such as charge points …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 5.2 The department acknowledges that the chargepoint network needs to work for all users, including those with disabilities. It has been working …
Not Addressed
#5 — Set out actions to improve charge point accessibility and align international standards
Public Accounts Committee
Recommendation: The interests of drivers with disabilities have been left behind in the rollout of public charge points. By 2035, 1.35 million drivers with disabilities are expected to be partially or wholly dependent on public charge points, but many charge points, …
Gov response: The government agrees with the Committee’s recommendation. users, including those with disabilities. It has been working with industry, disabled users, accessibility experts, charities, consumer groups and the devolved administrations to review the Publicly Available Specification …
Accepted
#12 —
Culture, Media and Sport Committee
Recommendation: Access to appropriate, safe, inclusive and affordable sports facilities is closely linked to participation. Yet while demand, particularly from women and girls, is rising, facility provision is declining due to closures, ageing infrastructure and uneven availability. Smaller sports, grassroots organisations …
Response Pending
#26 —
Transport Committee
Recommendation: The Department must set out how it will ensure that train operators meet the legal requirement to make their trains fully accessible and what sanctions will be used if some train operators once again fail to meet the deadline. We …
Gov response: The Department is committed to making sure that trains on the mainline network comply with modern accessibility standards. Around 97 per cent are compliant, which corresponds to nearly 16,000 vehicles. The remaining 3 per cent …
Under Consideration
#25 —
Transport Committee
Recommendation: Public transport must be accessible to all. It is unacceptable that several train companies have consistently failed to meet targets to make their trains fully accessible, despite having had 11 years to do so. In our view, the Department’s response …
Gov response: The Department is committed to making sure that trains on the mainline network comply with modern accessibility standards. Around 97 per cent are compliant, which corresponds to nearly 16,000 vehicles. The remaining 3 per cent …
Under Consideration
#9 — Require landlords to include property accessibility information in the Private Rented Sector database.
Housing, Communities and Local Government Committee
Recommendation: The proposed new Property Portal presents a compelling opportunity to improve information about the accessibility of properties in the private rented sector. This would provide a clear benefit to disabled people. Once the Renters (Reform) Bill comes into force, the …
Gov response: 30. This government is reviewing the suitability of the current grant upper limit. As recommended, the review is taking account of inflation and construction costs, and we are also considering the variation in costs between …
Under Consideration
#8 — Require local authorities to keep and publish accessibility registers for all social housing stock.
Housing, Communities and Local Government Committee
Recommendation: We are concerned that most local authorities do not keep a register of the accessibility of their own housing stock, despite some disabled people living in temporary accommodation for years while waiting for accessible social housing. The Government must require …
Gov response: 25. The government recognises how important home adaptations are in enabling disabled people to live as independently as possible in a safe and suitable environment. DFG funding helps adapt around 55,000 homes annually, helping disabled …
Under Consideration
#7 — Mandate local authorities through NPPF to assess and plan for M4(3) wheelchair user homes.
Housing, Communities and Local Government Committee
Recommendation: We support the Minister for Housing and Homelessness’s call for local authorities to assess their local need for M4(3) wheelchair user standard homes. However, we do not believe that the Government’s National Planning Policy Framework (NPPF) goes far enough to …
Gov response: 23. As part of this government’s commitment to resetting the relationship with local government, we want to reduce the level of burdensome reporting requirements on local authorities, and so we do not intend to require …
Not Accepted
#6 — Expedite M4(2) technical consultation process by BSR and Department, publishing responses quickly.
Housing, Communities and Local Government Committee
Recommendation: It is imperative that the Government’s M4(2) policy commitment is now implemented as soon as possible. If this is not done, thousands of disabled people will continue to be left with their housing needs unmet. Accordingly, we recommend that: • …
Gov response: 22. The English Housing Survey collects data on the accessibility of homes and publishes national level information periodically. Local authorities should assess the size, type and tenure of housing needed for different groups in the …
Under Consideration
#5 — BSR's excessively long M4(2) consultation timeline delays implementation until spring 2025 at earliest.
Housing, Communities and Local Government Committee
Recommendation: The Building Safety Regulator’s (BSR) timeline to run a full technical consultation process for six months, starting on an undecided date between May and July 2024, would make it unlikely that the M4(2) baseline policy could be implemented until spring …
Gov response: 18. The government is delivering its manifesto commitment to transform the experience of private renting, with our Renters’ Rights Bill introduced as a priority and making progress through Parliament. The Bill will improve security for …
Under Consideration
#4 — Delayed M4(2) technical consultation causes ongoing uncertainty for disabled people and stakeholders.
Housing, Communities and Local Government Committee
Recommendation: Moreover, it is unclear why the Department did not seek to launch the further ‘technical consultation’ soon after its July 2022 announcement of its M4(2) policy change. The delay to implementation continues to afflict the daily lives of thousands of …
Gov response: 12. Local authorities are best placed to decide the types of social homes their communities need, and the government expects them to have a robust understanding of the accessibility of homes in their own housing …
Under Consideration
#3 — Little progress made implementing mandatory M4(2) accessibility standard for new build homes.
Housing, Communities and Local Government Committee
Recommendation: We welcome the Government’s announcement that it intends to make the M4(2) accessibility standard mandatory for all new build homes. This amendment to building regulations is an important policy change which will greatly increase the availability of accessible homes for …
Gov response: 10. This government published the revised National Planning Policy Framework on 12 December 2024. Local needs are community-specific, and that is why our revised Framework makes clear that it is for local authorities to assess …
Under Consideration
#13 — Department remains slow to deliver tangible rail accessibility improvements despite acknowledging the need.
Public Accounts Committee
Recommendation: We asked the Department about the passenger improvements it has made for disabled passengers and people who find accessibility an issue. The Department recognised that it needs to make sure the railway works for disabled passengers, and that accessibility is …
Gov response: 3. PAC conclusion: It is unacceptable that so much of the rail network remains so difficult to access for so many people. 3. PAC recommendation: The Department should fulfil its commitment to improve access to …
Not Addressed
#11 — Change processes to build accessibility into departmental decision-making and internal checks.
Transport Committee
Recommendation: The Department must set out in response to this report how it will change its processes in order to build accessibility into decision-making processes both internally and at agencies overseen by the Department, and how it will ensure that internal …
Gov response: The Department agrees that effective governance and transparency are fundamental aspects of accountable government, and that consultation and engagement is meaningful. The Department’s objective is to put people and communities at the heart of everything …
Accepted
#10 — Ticket office closure proposals wasted resources and inappropriately burdened disabled rail users.
Transport Committee
Recommendation: Despite all the mechanisms in place to safeguard accessibility, proposals which risked significantly damaging disabled people’s access to the rail network by closing hundreds of ticket offices were published in 2023 and only withdrawn after a huge response to public …
Gov response: The Department agrees that effective governance and transparency are fundamental aspects of accountable government, and that consultation and engagement is meaningful.
Not Addressed
#1 — Mandate adequately funded and planned involvement of disabled people in developing transport accessibility solutions.
Transport Committee
Recommendation: Aside from the structural legal issues, it is clear from the evidence that myriad specific practical issues need to be addressed, across all transport modes and relating to all kinds of disability, to improve compliance and practice on a daily …
Gov response: Nevertheless, the changes needed have been clearly set out through the testament of the many disabled people who contributed evidence to the inquiry. The Department will act on the issues raised and be clear that …
Accepted
#19 —
Science, Innovation and Technology Committee
Recommendation: The Government, UK Research and Innovation and other research funders should make funding available for research facilities undertaking reasonable adjustments to ensure they are fully accessible. (Paragraph 127) Diversity and inclusion in STEM 53
Gov response: 19. As highlighted in paragraphs 8 and 9, we are seeing an improvement in female representation in STEM subjects at A level, though there is still more to do to achieve parity. There has been …
Under Consideration
#14 — Inconsistent staff availability and inadequate rail infrastructure negatively impact diverse passenger groups.
Public Accounts Committee
Recommendation: We highlighted our concerns about the impact of the Department’s lack of progress in improving rail services and station infrastructure on various groups of people. For example, disabled passengers, as well as parents with young children, and even the many …
Gov response: 3. PAC conclusion: It is unacceptable that so much of the rail network remains so difficult to access for so many people. 3. PAC recommendation: The Department should fulfil its commitment to improve access to …
Accepted
#9 —
Women and Equalities Committee
Recommendation: Provision of dedicated car parking bays for MPs with young children would be a simple way of making the House of Commons more family-friendly and a small step towards reducing the burden on MPs who are also the primary carers …
No Published Response
#18 — Require the Landlord Ombudsman to consider complaints regarding landlord refusal of accessibility adaptations.
Housing, Communities and Local Government Committee
Recommendation: It is unacceptable that any landlords should refuse disabled tenants permission for reasonable accessibility adaptations, especially where these adaptations have been approved as part of a DFG application. The Government must continue its work with landlord associations and housing associations …
Gov response: 36. The department will continue to explore potential further changes to help support disabled people living in the PRS to access home adaptations. 37. Provisions in the Equality Act 2010 mean that a landlord cannot …
Accepted
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
That a full disability access review to ensure that there is proper access and facilities for all detainees with disabilities, be undertaken at all establishments.
Home Office
North Sea Camp (2021)
There are some areas of the prison inaccessible to prisoners with physical disabilities, especially those who use wheelchairs (see paragraphs 5.4.2 and 6.2.8). Although improvements have been made, budget needs to be allocated so that all areas are accessible to those who use wheelchairs, especially bariatric wheelchairs. This issue is also of concern to the Governor, but more budget from …
HMPPS
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
That the access to the toilet facilities at the GLA holding room (concern (f)) is addressed and hand grips are also fitted in the toilets at the EDI and GLA HRs (concern (g)).
Home Office
North Sea Camp (2022)
There are some areas of the prison inaccessible to prisoners with physical disabilities, especially those who use wheelchairs. Although improvements have been made, budget needs to be allocated so that all areas are accessible to those who use wheelchairs, especially bariatric wheelchairs.
HMPPS
Lincoln (2022)
Whilst acknowledging that the building structures do not lend themselves to easy access for prisoners who have mobility difficulties or are wheelchair bound (see paragraphs 5.4.6 and 5.4.7), are there any further plans to improve disabled access to all parts of the establishment?
Governor / Director
South and East Short Term Holding Facilities (STHF) (2025)
The Board is very disappointed that the Disability Access Review requested by the Board was not shared with the Board until some 16 months after completion. It is concerning that the newly built facility at 2 Ruskin Square, which could reasonably be expected to comply with all recent legislation, does not meet some of the standards highlighted in this review …
Other
Winchester (2020)
There is still no access to the prison’s reception area for prisoners who are physically disabled and/or in wheelchairs, and only one cell on the wings that can admit a wheelchair (see section 3.2). Can this be resolved please?
HMPPS
Cardiff (2021)
Allied to the infrastructure is the concern the Board has in relation to access for wheelchair users and those with mobility problems to some areas of the prison (para 5.4.7) We are aware that refurbishment of one wing is making some adaptations to aid access, but difficulties still remain for men who may not be accommodated on that wing.
HMPPS
South and East 2022-23 Short Term Holding Facilities (STHF) (2023)
The Board recommends that the Home Office review the capacity of each of the holding rooms, noting the increase in international travel, and ensure that these facilities meet the standards needed to support those with mobility or sight/hearing impairment, families with children and vulnerable people.
Home Office
South and East 2022-23 Short Term Holding Facilities (STHF) (2023)
As noted in 4.4, 5.1 and 5.3 the Board recommends that the contracts with the various airports are reviewed to ensure that adequate support is provided for those with limited mobility, sight or hearing impairment and that problems associated with the maintenance and repair of the STHFs are resolved in a timely manner.
Home Office
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2023)
We recommend that the HR be brought up to basic requirements by UKBF installing portable secure Wi-Fi and connecting a CCTV system to it. We understand that a section of elevator had been removed and stored elsewhere in the terminal. It could be brought back into service. The desired outcome would be that any individual detained is held within a …
Home Office
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2023)
We recommend that the CCTV monitoring of the HR be brought to an end and that the adjacent office section be manned when persons are detained within the HR. Also, we requested, in our previous annual report that the missing section of elevator, which had been removed and stored elsewhere in the terminal, be also brought back into service. The …
Home Office
High Down (2024)
The Prison Service should ensure that prisoners with mobility issues have full access to services and regimes, given the lack of access ramps and working lifts.
HMPPS
Gatwick, Stansted, Luton and Lunar House (2022)
The holding rooms at each of the airports monitored should be re-assessed and where necessary, re-configured to allow detained individuals with limited mobility and other physical limitations to access and move around the facilities more easily. Hearing loops should also be installed in all holding rooms.
Home Office
Bristol (2022)
The Victorian infrastructure of Bristol prison continues to cause problems with disability access and adequate heating and hot water. This is especially significant for the increasing numbers of elderly and disabled prisoners. What alternative provisions for this population are being considered?
Ministry of Justice
Liverpool (2023)
There is a lack of accessible cells for prisoners with disabilities at HMP Liverpool. What action will the Prison Service take to ensure that prisoners with disabilities and accessibility needs have appropriate accommodation?
HMPPS
High Down (2023)
What can the prison do to improve accessibility for prisoners with mobility issues so they are able to access healthcare and exercise?
Governor / Director
Hollesley Bay (2024)
Although additional benches have been added to the outdoor seating area adjacent to the visits hall, the Board asks that the number is kept under review to ensure that as many visitors as possible can be accommodated.
Governor / Director
Wandsworth (2020)
The lack of progress regarding the provision of adapted cells for wheelchair users was disappointing; consequently, beds were occupied in the Jones unit by otherwise healthy prisoners. What is being done to increase the number of adapted cells?
HMPPS
Lincoln (2020)
While acknowledging that the building structures do not lend themselves to easy access for prisoners who have mobility difficulties or are wheelchair bound (see paragraphs 5.9, 5.10 and 5.13), are there any plans further to improve disabled access to all parts of the establishment?
Governor / Director
Hewell (2020)
Sufficient funds should be identified to improve access and accommodation for those with physical disabilities.
HMPPS
Winchester (2021)
What is the prison service’s plan to ensure that prisoners with mobility challenges have access to all parts of the prison, including the entrance and cells? (See sections 3.2, 4.1, 5.1).
HMPPS
Heathrow Immigration Removal Centre (2021)
The Home Office should fund a complete replacement of the core lift in Harmondsworth – vital for enabling detainees with mobility issues to access healthcare.
Home Office
Wayland (2022)
The Board highlights that the problem of the visits hall chairlift, which is often not working and unsuitable for all disabilities, requires an operational and reliable answer now.
Governor / Director
Heathrow Immigration Removal Centre (2022)
In our 2021 annual report, we urged the Minister to fund a complete replacement of the core lift in Harmondsworth, a lift which is essential for enabling detainees with mobility issues to access healthcare. A replacement lift was not commissioned and during 2022 the central lift was out of order on numerous occasions over a five-month period. We continue to …
Ministry of Justice
Garth (2022)
urgent investment is needed to provide lifts and stair lifts in relevant areas.
HMPPS
Foston Hall (2022)
Lack of access for disabled prisoners to some education classes (see paragraph 7.1.5)
Governor / Director
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2023)
We suggest, in the light of the delays and the requirement to provide facilities compliant with disability access requirements, that the Minister reconsiders the decision to partially accept our recommendation for a HR in Terminal 2, and to now fully commit to the recommendation. The desired outcome would be that the delays in people being transferred from the control desk …
Other
London STHF (2023)
The Board has been asking for a replacement of the child-sized benches at City Airport and the provision of toilet seats in all terminal holding rooms for the last few years and we would like to see these issues finally resolved.
Home Office
Hollesley Bay (2023)
The outdoor area is now firmly established as a valuable part of the Hollesley Bay visitor experience. Will the need for additional seating be considered?
Governor / Director
Bristol (2023)
The Governor should ensure improved access to healthcare, in terms of physical disability access, improved attendance at clinics and medication delivery.
Governor / Director
Thameside (2024)
While we acknowledge the current plans to ensure the houseblock lifts are repaired promptly, the lifts in the education block and chaplaincy building have not been prioritised during the reporting year. This has resulted in no access to these areas for some prisoners with mobility issues. How will the Director ensure that these prisoners are not excluded from using these …
Governor / Director
South and East 2023-24 Short Term Holding Facilities (STHF) (2024)
The Board is very disappointed that the Disability Access Review has not been completed for the second year and as noted in 3.2 and 5.3 the Minister needs to take steps to ensure that this review is completed and that any recommendations made are implemented. The current STHFs do not provide adequate support for those with limited mobility, sight or …
Other
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2024)
We reiterate our recommendation that recommended upgrades following the Disability Access audit is implemented.
Other
Gartree (2024)
As the age of the prison population continues to rise, the fabric of the buildings continue to cause problems with a lack of suitable access for elderly and disabled prisoners. What alternative provisions are being considered for this group of prisoners?
Ministry of Justice
Whatton (2025)
What steps will the Prison Service take to ensure reliable access to chaplaincy facilities for prisoners with mobility issues, given that the stair lift remains unreliable and no progress has been made on repairs since the last report?
HMPPS
North East Midlands, Yorkshire & Humber STHF (2025)
We recommend an audit is conducted by independent assessors to check compliance with the disability access requirements that were current at the time of construction and that any non-compliance is remedied as quickly as possible. In the case of other facilities, we note Border Force’s commitment, in discussion with port operators, to examine “what can be achieved within the constraints …
Home Office
London short term holding facilities (STHF) (2025)
The Board has been asking for toilet seats to be installed in all terminal holding rooms for the last few years and we would like to see this issue finally resolved.
Home Office
East Sutton Park (2025)
Could the Governor investigate the provision of an accessible, ground floor space for private prayer, which can be made available to disabled and mobility impaired prisoners?
Governor / Director
Durham (2025)
Last year we asked, ‘What plans does the Prison Service have to improve the number of accessible cells for ageing or disabled prisoners?’ What investment do you intend to make within a reasonable time scale to improve prison experience for disabled prisoners? (5.1.6)
HMPPS
Wandsworth (2021)
The lack of adapted cells for wheelchair users remained a major concern and at times the only space available was in the Jones unit. As a result, an otherwise healthy wheelchair user became a “bed blocker” preventing an unwell prisoner from being admitted to Jones. The Board considered this unacceptable. When will the prison receive funding for more wheelchair adapted …
Ministry of Justice
Lincoln (2021)
Whilst acknowledging that the building structures do not lend themselves to easy access for prisoners who have mobility difficulties or are wheelchair bound (see paragraphs 5.4.6 and 5.4.7), are there any further plans to improve disabled access to all parts of the establishment?
Governor / Director
Kirkham (2021)
The Board is pleased that some of the work recommended in the disability review in 2019 is eventually being undertaken as part of the funding approved to repair roadways on the site, including dropping pavements for accessibility.
HMPPS
North Sea Camp (2022)
There are some areas of the prison inaccessible to prisoners with physical disabilities, especially those who use wheelchairs.
Governor / Director
Long Lartin (2022)
Will the Prison Service provide assurance that prisoners who need to use wheelchairs will not be transferred in when no suitable cells are available?
HMPPS
Hewell (2022)
Continue to seek investment/funding opportunities to improve the physical building, in particular facilities for prisoners who have disabilities and accessibility needs.
Governor / Director
Erlestoke (2022)
How will the lack of suitably adapted cells for disabled people be addressed?
Governor / Director
Bedford (2022)
Facilities for disabled people in HMP Bedford are woefully lacking and as it deals with an ageing prison population, more cells will need to be adapted for disabilities.
HMPPS
Wormwood Scrubs (2023)
HMPPS should ensure there are sufficient suitably accessible places for wheelchair users within the London prison estate.
HMPPS
Erlestoke (2023)
How will the lack of suitably adapted cells for disabled people be addressed?
Governor / Director
24-009-140 — Worthing Borough Council
Summary: Mrs X complained that the Council has failed to fix the leisure centre doors which do not always open automatically for her as a wheelchair user when using the push pad. There was no fault in the Council’s attempts to fix the door. However, the Council does not have …
LGO (Local Government & … Other Categories Upheld Apr 2025
24-020-484 — Watford Borough Council
Summary: We will not investigate this complaint about the accessibility of seating at a Council park. This is because there is insufficient evidence of fault by the Council, and we have no power to decide if the Council has breached the Equality Act 2010.
LGO (Local Government & … Other Categories Apr 2025
21-014-515 — Bournemouth, Christchurch and Poole Council
Summary: We will not investigate this complaint that the Council is discriminating against disabled people and preventing the use of disabled parking. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Other Categories Feb 2022
21-008-274 — London Borough of Newham
Summary: Ms X complained the Council delayed installing a disabled parking bay near her property. The Council has already admitted to delays but stated they occurred because work stopped during the COVID-19 pandemic, causing a significant backlog. Under these circumstances, we do not find fault. The Council’s failure to explain …
LGO (Local Government & … Transport And Highways Upheld Apr 2022
22-000-200 — Cheltenham Borough Council
Summary: We will not investigate this complaint about the Council’s decision to delay its adoption of a policy for all taxi’s to be wheelchair accessible. This is because further investigation would not lead to a different outcome.
LGO (Local Government & … Environment And Regulation May 2022
22-001-755 — Manchester City Council
Summary: We will not investigate this complaint about access to a disabled toilet. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. An investigation would not add anything to the Council’s response.
LGO (Local Government & … Other Categories May 2022
22-004-804 — Sheffield City Council
Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because the Council will reconsider the application and do a face-to-face mobility assessment.
LGO (Local Government & … Adult Care Services Jul 2022
22-010-985 — London Borough of Havering
Summary: We will not investigate this complaint about how the Council dealt with concerns raised about barriers on highways and in parks, which the complainant says restricts access for pedestrians and cyclists. This is because we cannot add to the Council’s investigation and cannot achieve the outcome the complainant seeks.
LGO (Local Government & … Transport And Highways Dec 2022
25-001-646 — Lewes District Council
Summary: We cannot investigate Mr X’s complaint about a lack of accessible toilets at a private club. This is because the complaint does not concern an administrative function of the Council.
LGO (Local Government & … Other Categories Jun 2025
24-022-760 — London Borough of Barnet
Summary: Miss B complained the Council failed to provide her with a wheelchair for use when she attended a day service. We found the Council to be at fault with the way it responded to the lack of wheelchair provision and its complaint handling. This caused distress and frustration. To …
LGO (Local Government & … Adult Care Services Upheld Jan 2026
21-014-690 — Swindon Borough Council
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to hard surface sections of a path in her area. There is not enough evidence of fault by the Council in its decision‑making process to warrant an investigation. The matters raised do not cause a significant personal …
LGO (Local Government & … Transport And Highways Feb 2022
21-016-403 — London Borough of Hackney
Summary: the Council failed to take into account all the evidence provided when refusing Miss B’s application for a blue badge. An apology and arrangement for a further appeal is satisfactory remedy.
LGO (Local Government & … Adult Care Services Upheld Jul 2022
22-005-042 — Woking Borough Council
Summary: We will not investigate Mrs X’s complaint that the Council has installed inaccurate signs and benches which are not accessible for disabled people at a local park. This is because there is not enough evidence of fault by the Council causing Mrs X significant injustice. We cannot hold the …
LGO (Local Government & … Other Categories Aug 2022
22-005-527 — East Cambridgeshire District Council
Summary: Ms X complained about problems with an assisted bin collection service which has been in place since March 2021. She said there had been repeated missed collections and bins were left blocking the driveway, which restricted access for her partner who is a wheelchair user. We found fault with …
LGO (Local Government & … Environment And Regulation Upheld Nov 2022
23-018-946 — Exeter City Council
Summary: We will not investigate this complaint about the provision of accessible gym equipment in the Council’s leisure centres because further investigation would not lead to a different outcome.
LGO (Local Government & … Other Categories Apr 2024
24-010-631 — Leeds City Council
Summary: We will not investigate Ms X’s complaint about disabled parking bays because we would not achieve the outcome Ms X is seeking.
LGO (Local Government & … Planning Nov 2024
24-011-579 — Havant Borough Council
Summary: We will not investigate this complaint about a handrail on a beach which has disrupted the complainant’s view of the sea. This is because there is insufficient evidence of injustice, and we could not achieve the outcome the complainant wants.
LGO (Local Government & … Other Categories Nov 2024
201102623 — Glasgow City Council
Ms C, an advocacy worker, complained to us on behalf of Mr A. Mr A was concerned that, after he moved to a new house, disability access was removed from the property where he used to live and he could no longer visit the person who still lived there. Mr …
SPSO (Scottish Public Se… Local Government Partly Upheld Jul 2012
21-009-473 — Leicestershire County Council
Mrs B and Mrs C say, as the tenant and landlord respectively, the Council has failed to consider the relevant circumstances when deciding to refuse Mrs C’s application for a vehicle crossover and dropped kerb at Mrs B’s address. Mrs B says this has caused her significant distress as she …
LGO (Local Government & … Transport And Highways Jan 2022
21-003-930 — London Borough of Barking & Dagenham
Summary: Mr B complains that the Council wrongly approved his application for a dropped kerb even though it did not meet the criteria because of the presence of a disabled parking bay. He says that, because of the position of the parking bay and the absence of double yellow lines, …
LGO (Local Government & … Transport And Highways Upheld Feb 2022
21-017-009 — Arun District Council
Summary: We will not investigate this complaint about the Council’s decision to close car park lifts because of a failure of the emergency call system. The complaint does not meet the tests set out in our Assessment Code. Decisions on whether the Council has breached the Equalities Act are a …
LGO (Local Government & … Transport And Highways Mar 2022
21-008-121 — Essex County Council
Summary: Ms X complained she was unable to use the Council’s online tool for reporting highways repairs issues as she is blind, and it was not compatible with her ‘screen reader’. We have decided not to continue investigating Ms X’s complaint as she has died. We are satisfied the Council …
LGO (Local Government & … Transport And Highways Not Upheld May 2022
21-014-303 — London Borough of Hillingdon
Summary: Mr X complains about the Council’s handling of his application to join the housing register. He says the Council assessed him as having no medical need to move. He also complains the Council failed to acknowledge his disability and failed to make reasonable adjustments. We find some fault with …
LGO (Local Government & … Housing Upheld Jul 2022
22-002-959 — London Borough of Sutton
Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to allow a disabled bay outside Miss X’s home. The complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us …
LGO (Local Government & … Transport And Highways Jul 2022
22-001-158 — Essex County Council
Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Transport And Highways Jul 2022
22-005-576 — Rushcliffe Borough Council
Summary: We will not investigate this complaint that the Council failed to process Ms X’s Disabled Facilities Grant. That is because there is not enough evidence of fault to justify our involvement.
LGO (Local Government & … Adult Care Services Sep 2022
21-016-308 — North Norfolk District Council
Summary: Ms X complains the Council has not given due regard to its duty under the Equality Act to ensure her local leisure centre is autism friendly. Ms X complains this means her and other people with autism have been excluded from services. The Ombudsman does not find fault with …
LGO (Local Government & … Other Categories Upheld Sep 2022
21-018-402 — London Borough of Hounslow
Summary: Mrs X complains the Council has not properly processed her application for the renewal of a blue badge. We have found some fault with the Council’s policy, but this did not cause Mrs X personal injustice. The Council has agreed to take action to prevent recurrence of the fault.
LGO (Local Government & … Adult Care Services Upheld Sep 2022
22-007-844 — Bristol City Council
Summary: We will not investigate this complaint about a Disabled Facilities Grant as there is not enough evidence of fault to justify our involvement.
LGO (Local Government & … Adult Care Services Oct 2022
22-004-528 — Buckinghamshire Council
Summary: We have discontinued our investigation of this complaint, about disabled accessibility to a Muslim section of a cemetery. This is because we could not achieve anything significant by investigating further.
LGO (Local Government & … Environment And Regulation Not Upheld Oct 2022
22-003-272 — Staffordshire County Council
Summary: Miss C complains the Council failed to properly consider her application for a Blue Badge which means she struggles with day to day activities outside the home. We have found fault by the Council in the way it explained its decision to Miss C. However, we consider the agreed …
LGO (Local Government & … Adult Care Services Upheld Oct 2022
23-008-951 — Royal Borough of Greenwich
Mr C complained about a section of cycle lane and a trip hazard. Mr C said as a person with a disability he could not walk safely along this section of pavement. We have found fault by the Council in the time taken to respond to Mr C’s concerns and …
LGO (Local Government & … Transport And Highways Upheld Apr 2024
23-005-824 — London Borough of Lambeth
Summary: Mr X complained the Council failed to make reasonable adjustments to help him challenge a penalty charge notice he received.
LGO (Local Government & … Transport And Highways Upheld Apr 2024
24-002-426 — Buckinghamshire Council
Summary: We will not investigate this complaint about how the Council has dealt with her concerns about a lack of accessibility in parks and on the public highways. This is because there is insufficient evidence that the complainant has suffered a significant personal injustice.
LGO (Local Government & … Other Categories Jun 2024
23-019-699 — London Borough of Hounslow
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
LGO (Local Government & … Adult Care Services Upheld Jul 2024
24-006-217 — Luton Borough Council
Summary: We will not investigate this complaint about the Council turning down Mr X’s application for a disabled person’s parking permit. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of fault in …
LGO (Local Government & … Adult Care Services Sep 2024
24-004-214 — Gateshead Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint that the Council refused his application for a dropped kerb. This is because there is not enough evidence of fault affecting the decision.
LGO (Local Government & … Transport And Highways Sep 2024
24-006-943 — Kent County Council
Summary: We will not investigate this complaint about an unsuccessful application for dropped kerb. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Transport And Highways Sep 2024
23-006-439 — Southampton City Council
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Transport And Highways Sep 2024
24-006-692 — West Sussex County Council
Summary: We will not investigate this complaint about an unsuccessful application for a disabled parking bay. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Transport And Highways Sep 2024
24-007-335 — Surrey County Council
Summary: We will not investigate this complaint about the Council’s decision to grant a neighbour’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Transport And Highways Sep 2024
24-006-872 — Folkestone & Hythe District Council
Summary: We will not investigate Mr X’s complaint about the Council’s consideration of Blue Badge holders when it installed automatic barriers in a car park. The Council replied to Mr X’s complaint and explained its considerations, and further investigation would not lead to a different outcome.
LGO (Local Government & … Transport And Highways Sep 2024
23-019-694 — Northumberland County Council
Summary: Ms X complained about how the Council rejected her application for a disabled parking bay outside her home. There was fault in how the Council considered Ms X’s application. The Council agreed to apologise to Ms X for the distress this caused and review its decision. It also agreed …
LGO (Local Government & … Transport And Highways Upheld Sep 2024
24-015-248 — Cumberland Council
Summary: Ms X complained the Council failed to consider the risks posed to her and her neighbours when it asked them to place their bins for collection in a location which was difficult to access for older and disabled residents. The Council was not at fault for how it made …
LGO (Local Government & … Environment And Regulation Upheld May 2025
25-010-013 — Stockton-on-Tees Borough Council
Summary: We will not investigate this complaint the Council discriminated against Disabled people by removing benches from a local park. The Council intends to reinstate the benches, therefore there is no outstanding significant injustice.
LGO (Local Government & … Other Categories Oct 2025
24-012-407 — Wirral Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s decision to repossess an allotment. Nor will we investigate how the Council considered Ms X’s representations. This is because it is unlikely we would find fault in the Council’s actions. In any case we could not achieve the outcome Ms …
LGO (Local Government & … Other Categories Dec 2024
24-010-898 — London Borough of Harrow
Summary: We will not investigate this complaint about the Council’s decision not to issue a blue badge. There is not enough evidence of fault to justify our involvement.
LGO (Local Government & … Adult Care Services Dec 2024
201002903 — The City of Edinburgh Council
As part of the Edinburgh Trams project, the City of Edinburgh Council have carried out works to alter the road network in some areas of Edinburgh City Centre. The changes to the road network to support the new tram infrastructure were carried out using a series of public consultations in …
SPSO (Scottish Public Se… Local Government Not Upheld Jun 2011
25-024-657 — London Borough of Southwark
LGO (Local Government & … Other Categories
25-019-380 — South Tyneside Metropolitan Borough Council
LGO (Local Government & … Other Categories
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