Inadequate pedestrian lighting
Lack of sufficient street lighting in pedestrian-heavy areas (e.g., near bus stops, venues), creating significant hazards.
148 items
4 sources
Source spread
Where this theme appears
Inadequate pedestrian lighting has been flagged across 4 independent accountability sources:
57 PFD reports
1 committee rec
1 IMB rec
89 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
PFD Reports (57) — showing 50 strongest matches
Archibold Wellbelove
Concerns: The Council failed to review its night-lighting policy for roads, creating unsafe conditions for pedestrians who regularly use unlit areas and may be unaware of footpath discontinuations.
Response (Warwickshire County Council): Warwickshire County Council has brought forward its review of night-lighting policy and will implement a dropped crossing point, barrier rail, supporting signage, and keep the street light on throughout the …
Responded
Lisa Jane Clayton
Concerns: Inadequate physical deterrents on a car park wall, insufficient CCTV monitoring and understaffed security, coupled with a history of similar incidents, highlight serious failures in suicide prevention measures.
Overdue
Samuel Shaw
Concerns: Pedestrians crossing a 60mph unlit trunk road from a holiday park face extreme danger due to poor visibility, lack of warning signs for drivers, and no central refuge.
Response (National Highways): The Highways Agency has arranged for an investigation to consider options for an improved pedestrian crossing facility in the vicinity of Haggerston. The investigation will assess demand, appraise existing routes, …
Responded
Sidney Martin
Concerns: The dangerous condition of canal bridge steps and poor lighting in the area pose a significant risk to public safety.
Response (Canal River Trust): The Canal & River Trust acknowledges the coroner's report regarding a death at Gallows Footbridge in Skipton, extends condolences, and states that public safety is their highest priority. They describe …
Overdue
Mitchell Clifton
Concerns: The wide access way to a car park, shared by pedestrians and vehicles, has a potentially unsafe layout that could be improved with better markings or physical dividers.
Response (Staffordshire County Council): Staffordshire County Council reports that the Co-operative introduced road humps, lane markings, and a pedestrian route after the accident. The Co-operative has agreed to renew worn road markings, and the …
Response (Department for Transport): The Department for Transport acknowledges the concerns but states that changes to vehicle requirements are not proposed, as they are not convinced that changes to existing requirements would necessarily prevent …
Responded
Harold Henshall
Concerns: Inadequate street lighting and crossing facilities on Church Street, especially near St Edwards Church, increased the risk to elderly pedestrians crossing the road.
Overdue
Stephen Owens
Concerns: The report identifies that a street lamp was unilluminated and another was obscured by foliage, which likely affected the driver's ability to see the deceased.
Overdue
Olegs Sulaimonovs
Concerns: Road safety was severely compromised by a lack of footpaths, suitable lighting, and speed restrictions in a populated area. Additionally, there was inadequate information and encouragement for reflective clothing among the migrant population.
Response (T.W. Busby Son): The employer will supply reflective vests to staff and recommend their use at night when walking on the A518, including this information in the induction process for 2015.
Overdue
Lorraine Sheridan
Concerns: Lack of adequate pedestrian signalisation at a specific road location, specifically an audible phase indication, has contributed to multiple collisions.
Overdue
Maria Nekrasova
Concerns: The bridge lacked essential pedestrian safety measures, including central barriers and adequate lighting. This created dangerous conditions where oncoming headlights blinded drivers to pedestrians in the carriageway.
Response (Transport for London): TfL will conduct a detailed investigation of lighting levels on Westminster Bridge by August 2015 and consider appropriate alterations, also public consultation in summer 2015 on the road layout across …
Responded
Elliott Bignall
Concerns: The railway foot crossing was poorly lit with inadequate signage, posing a danger to pedestrians who might not see or hear approaching high-speed trains, especially if distracted.
Overdue
Julios Catachanas
Concerns: The absence of street lighting at a junction, combined with the layout allowing vehicles to drive 'straight through', creates a significant road safety hazard.
Response (Warwickshire County Council): • Following notification of the collision, a Team Leader and a Road Safety Engineer from the Traffic and Road Safety Group attended the site with the traffic Management Assistant from …
Responded
Paul Coxon
Concerns: Inadequate signage for safe pedestrian crossing, lack of illuminated signs, and an inappropriate 50 mph speed limit on a complex slip road where driver visibility is limited create significant hazard.
Response (Gateshead Council): An additional sign will be erected at the top of the steps indicating a pedestrian route. Infill panels have been installed on the guardrail to minimise the hazard relating to …
Responded
David Charles
Concerns: Street lighting was switched off on a dark night, significantly reducing pedestrian visibility and contributing to a fatal collision, despite drivers being unable to avoid it.
Overdue
John Roberts
Concerns: The current junction design encourages dangerous pedestrian crossings over the central reservation due to an unclear, distant designated crossing, posing significant risk.
Overdue
Bartosz Bortniczak
Concerns: The 40mph speed restriction is placed after a dangerous road bend, rather than before it, despite multiple incidents, unnecessarily increasing the risk of collisions.
Response (Doncaster Borough Council): Doncaster Borough Council intends to reduce the speed limit on a stretch of the A630 to 40mph, complemented by additional signage and road markings; this is subject to statutory processes …
Responded
Christopher Broom
Concerns: Lack of adequate lighting at the harbour wall end and a single, hard-to-spot lifebelt created significant safety risks for visitors.
Overdue
John Watt
Concerns: The lack of a safe or controlled pedestrian crossing on the main A25 road in Abinger Hammer village poses a significant risk to locals and visitors, especially families.
Response (John WATT): Surrey County Council will request funding for a feasibility study to determine if a pedestrian crossing facility is possible and safe, will inspect and recondition the existing Vehicle Activated Sign …
Responded
Colin Hodge
Concerns: A junction's poor state of repair and lack of clear pavement/roadway boundaries encourage pedestrians to cross unsafely and drivers to cut corners, posing significant collision risks.
Response (Dorset County Council): Dorset County Council installed kerb stones on 19 August 2016 to define the edge of the footway and address concerns with the footway surface; they will also erect a marker …
Responded
Luke Mumford
Concerns: The road's narrow, unlit, and unkerbed characteristics, bordered by hedgerows, make the 70 mph speed limit unsafe, with experts stating speeds above 50 mph pose significant risks.
Response (Kent County Council): Kent County Council will program a scheme to reduce the speed limit of the road to 50mph and will investigate a Crash Remedial Measure to seek to improve the 'safety' …
Responded
Frederick Dudley
Concerns: A dangerous, uncontrolled pedestrian crossing on a busy dual carriageway is obscured by a wall, located on a bend, and near a speed limit change, creating significant visibility and safety risks for pedestrians.
Overdue
Casper Blackburn
Concerns: Extremely poor lighting and lack of CCTV near the canal made it difficult to discern the water from the land at night, posing a significant safety risk.
Response: The Canal & River Trust states it has no jurisdiction or responsibilities regarding the Bridgewater Canal or the land at the location, which they believe is the responsibility of Peel …
Overdue
Luke Saxton
Concerns: The absence of street lighting in a dark area with bus stops near a popular venue creates a significant road safety risk for pedestrians.
Response (North Yorkshire County Council): North Yorkshire County Council will give further consideration to installing non-prescribed signs at the A59/Broughton Hall junction, despite concerns about accountability. Improvements to signing and road markings will be introduced …
Responded
Jacqueline Valvona
Concerns: A lack of safe pedestrian crossing on a busy road near a popular pub, especially for elderly residents with mobility issues, may lead to future deaths.
Response (Island Roads): Island Roads will undertake a further pedestrian survey in the summer months to determine vehicle and pedestrian numbers during peak tourist season, and then assess the suitability of a new …
Response (Isle of Wight Council): The Isle of Wight Council instructed Island Roads to undertake a feasibility study and design for a pedestrian controlled crossing and will undertake a further assessment in the summer to …
Responded
Doreen Fell
Concerns: The national speed limit and lack of street lighting on a trunk road through a village created hazardous pedestrian crossing conditions, especially for vulnerable individuals, requiring an urgent traffic safety review.
Response (National Highways): National Highways is investigating ownership of missing footpath signs and will arrange for reinstatement of the missing sign at the southbound bus layby. They do not feel additional signage to …
Responded
Hoshi Naylor
Concerns: The absence of facilitated pedestrian crossing points and sparse crossing infrastructure in a busy area, combined with poor street lighting, creates a significant hazard for pedestrians.
Response (Leeds City Council): Leeds City Council will widen the carriageway to construct a pedestrian refuge and provide lighting within the grassed area to illuminate the route, subject to funding approval.
Responded
William Hignett
Concerns: Safety concerns include hazardous junction configuration, insufficient street lighting, vegetation obstructing visibility, and an inappropriate speed limit.
Overdue
Jason Imi
Concerns: The absence of a footpath and street lighting near a hotel entrance on a main road forces pedestrians to cross in darkness with poor visibility, creating a significant risk of collision.
Response (The Highways Authority): • The Highways Authority met with the Police on 7th August 2018 to review the circumstances around the crash. • The Highways Authority will monitor and review pedestrian activity in …
Responded
Keith Battman
Concerns: Insufficient road safety features, including inadequate chevrons, faded road markings, and lack of vehicle-activated warning signs, contribute to a dangerous sharp bend.
Response (West Sussex County Council): West Sussex County Council has replaced small chevrons with a larger yellow-bordered chevron at the collision site. They plan to install a vehicle-activated flashing bend warning sign, and will remark …
Responded
Adam Wilcox
Concerns: A busy main road lacks safe pedestrian and cycle crossings, forcing individuals to navigate dangerous sections where pathways end, significantly increasing the risk of serious collisions.
Overdue
Costel Stancu
Concerns: The lack of lighting on a section of the motorway is an ongoing risk, having contributed to collisions, and its safety implications were not reassessed during the 'smart motorway' conversion.
Response (National Highways): National Highways will conduct a lighting assessment on the M6 between junctions 16 and 19, and complete the final Road Safety Audit (Stage 4) by Summer 2020.
Responded
David Moore
Concerns: A dark section of the A693, serving as an unofficial pedestrian crossing point with a 60mph speed limit and no street lighting, creates a critical hazard where vehicle stopping distances exceed driver visibility.
Response (Durham County Council): Following a fatal accident investigation, the council replaced the pedestrian crossing signs with larger signs manufactured from a highly reflective material.
Responded
Beryl Fricker
Concerns: Poor street lighting at a wide, busy junction in a residential area created inadequate illumination for all road users, increasing collision risks for pedestrians and vehicles.
Response (BCP Council): BCP Council will assess pedestrian provision at the Upwey Avenue/Lake Road junction, considering a central refuge island or narrowing the junction mouth. However, funding for recommended schemes is limited and …
Responded
James Anthony Lewis and Lorraine Molyneaux
Concerns: Repeated pedestrian fatalities at an uncontrolled crossing point, driven by bus stop proximity and inadequate lighting, highlight an urgent need for a new controlled crossing and neglected funding applications.
Response (BCP Council): BCP Council will carry out a site assessment to confirm lighting levels and inform a new lighting design linked to the planned road layout adjustments and a new crossing. They …
Overdue
Millie Taylor-Noonan
Concerns: Inadequate pedestrian safety measures near a school crossing, including a lack of lighting, railings, dedicated crossings, crossing patrols, or temporary speed limits, creates a high-risk environment for students.
Response (Lincolnshire County Council): Lincolnshire County Council will install street lighting as an exceptional case, improve road markings including SLOW and yellow SCHOOL zig-zag markings, install additional school warning signs, and provide school amber …
Responded
Barrie Copeland
Concerns: Inadequately lit, carpeted steps at the venue were difficult to recognise, posing a fall hazard, particularly for those with poor eyesight, with no evidence of post-accident safety examination.
Overdue
Bartosz Kusiak
Concerns: An unlit dual carriageway with a national speed limit, lacking a footpath, is extremely unsafe for pedestrians. Visibility for drivers was inadequate, making emergency stops impossible within the available range.
Response (Durham County Council): Durham County Council plans to install measures by March 31, 2021, to deter pedestrian access to the A690 dual carriageway, including proactive signage, guardrail, wayfinding signs, foliage clearance, and removal …
Responded
Daniel Bancroft
Concerns: Dangerous road conditions on the A66 include a lack of pedestrian warnings, rapid acceleration onto an unlit section, poor lighting, and national speed limit signs placed too close to a roundabout.
Response (Cumbria County Council): Cumbria County Council stated that the Road Traffic Collision occurred on the Highways England Authority's road network. They regularly meet with Highways England to discuss road safety but Highways England …
Response (National Highways): Highways England will install 'no pedestrian' signs and bollards on the A66 Stainburn Bypass within 3-6 months and also install pedestrian direction signing during the same timeframe. They concluded no …
Responded
Connor Marron
Concerns: Inadequate railway fence, lack of lighting, and absence of warning signs for hazards like a stream, along with poor exit signage, posed significant safety risks.
Response (Network Rail): Network Rail disputes responsibility for lighting and signage not on its land and states it is not its policy to light fence lines. However, it plans to replace a section …
Response (Alexandra Palace): Alexandra Palace disputes the coroner's concerns, stating that matters regarding stream lighting/signs and railway fence adequacy are not their responsibility, and they do not intend to erect exit signs, believing …
Response (Thames Water): Thames Water plans to install new warning signage and remove overhanging branches by September 2022, investigate options to improve the path and lighting by December 2022, and share findings with …
Responded
Peter Moorby
Concerns: A low, unlit wall provides inadequate protection from an 8-10 foot drop into a dangerous river, creating a significant risk of future accidental deaths.
Response: The residents dispute the concern regarding the low wall, stating they have no issue with it and that the deceased was inebriated. They conditionally offer to contribute to a 'low …
Response: The residents dispute the necessity of further action, contending the death was an isolated incident due to the individual's intoxication, and that existing solar and motion sensor lights are adequate. …
Response (Cumbria County Council): Cumbria County Council commits to working with residents of the private street to reduce risk from the river wall. They plan to meet residents by November 2022 to agree on …
Response: The residents dispute the need for action, stating the death was a 'freak accident' due to the individual's intoxication and that no previous accidents have occurred at the river wall. …
Responded
Leanne Dunn
Concerns: A bridge poses a significant risk of death due to an accessible parapet, absence of monitored CCTV and lighting to detect at-risk individuals, and danger to those below from falls.
Response (Response Durham County Council): Durham County Council refers to its written submission to the inquest and reaffirms its commitment to suicide prevention, but provides no new information.
Responded
Steven Easdale
Concerns: Non-functional lights on a pedestrian refuge, including an illuminated bollard and streetlamp, create a significant danger for both road users and pedestrians.
Response (Hertfordshire County Council): Hertfordshire County Council fixed faulty lights on the pedestrian refuge on Digswell Hill after a report in January 2022, and have checked them every 20 days since. The site is …
Overdue
James Parsons
Concerns: Porthleven Harbour and its pier presented significant safety risks due to sheer drops, absent railings, poor lighting, trip hazards, and a lack of escape provisions for anyone falling into the water.
Response (Cornwall Council): Cornwall Council is awaiting a response from the Porthleven Food Festival event organiser regarding additional safety measures. The council will also write to all harbours and event organisers for events …
Response (Health and Safety Executive): The HSE clarifies its regulatory remit regarding Porthleven Harbour, stating it only applies where a work activity is taking place. It states that vires in relation to festivals and other …
Response (Porthleven Harbour Dock Company): Porthleven Harbour & Dock Company expresses condolences and states that the Porthleven Food Festival is responsible for all health and safety matters. They state that there is no evidence of …
Responded
Rebecca Kirby
Concerns: The Lowgate area poses a severe pedestrian safety risk on busy nights due to inadequate crossing facilities, dangerous taxi operations, and insufficient traffic management for intoxicated crowds.
Response (Hackney Carriage Association): The Hackney Carriage Association will put forward suggestions to the licensing authority and local authority, including reinstating railings next to the taxi rank and closing Lowgate to all vehicles except …
Overdue
Jean Hardy
Concerns: Pedestrians commonly cross a busy road at non-designated points due to lack of fencing and warning signage. A comprehensive review of pedestrian crossing provision is needed to prevent future deaths.
Response (Sunderland City Council): The council is proposing to install signage on both sides of Doxford Parkway to direct pedestrians to nearby crossing points.
Responded
Mason Williams
Concerns: Street lighting was unlit due to an underground cabling fault, likely from a previous collision. This lack of illumination along the road created a dangerous hazard for road users.
Response (Warwickshire County Council): The damaged power cabling on Trinity Road was temporarily repaired and the lighting column damaged was replaced. The Council’s street lighting team has recruited two additional employees who started work …
Responded
Fraser Moore
Concerns: Inadequate CCTV coverage beyond station platforms and failure to immediately transmit footage to Route Control rooms increase the risk of undetected incidents in busy stations.
Overdue
Richard Hedges
Concerns: An external concrete staircase presented worn, un-highlighted steps lacking non-slip surfaces, an inadequately short handrail, and poor lighting, increasing the risk of falls.
Response (Gravesham Borough Council): The council removed steps and a platform at a bin store to improve safety and accessibility, installed lighting, and removed a similar structure at another location. They believe these actions …
Responded
Paul Frear
Concerns: The confusing design of a road junction, featuring conflicting traffic lights and inadequate pedestrian signals, creates a significant and unclear crossing risk for pedestrians.
Response (Sandwell Council): Sandwell Council, despite the current layout meeting design standards, plans to introduce 'Look Left' or 'Look Right' road markings and relocate traffic signal heads. These works are subject to a …
Responded
William Lardner
Concerns: Limited public transport and expensive drop-off charges at Bournemouth Airport force passengers to walk along dangerous, unpaved, high-speed roads. This creates significant pedestrian safety risks, especially for those with luggage.
Response (BCP Council): BCP Council will work with the airport to investigate improving bus service provision and will investigate potential funding opportunities for speed reduction measures. They also describe historical context and responsibilities.
Response (Bournemouth Airport): Bournemouth Airport (BOH) states the accident did not occur due to their actions. However, they are working to improve bus service links and will construct a pedestrian footpath alongside Hurn …
Responded
LGO / SPSO Decisions (89)
22-001-427 — Royal Borough of Kingston upon Thames
Summary: We will not investigate Ms X’s complaint that the Council did not repair a streetlamp on her road. This is because there is insufficient evidence of fault and Ms X has not been caused an injustice.
LGO (Local Government & …
Transport And Highways
May 2022
23-018-173 — Devon County Council
Summary: Mr X complained about the street lighting the Council installed outside his home. He said the lights are causing light pollution in his bedroom and preventing him from sleeping. There was fault in the way the Council did not complete an accurate assessment of the light entering his home. …
LGO (Local Government & …
Transport And Highways
Upheld
Jul 2024
25-015-259 — Suffolk County Council
LGO (Local Government & …
Transport And Highways
25-019-148 — West Oxfordshire District Council
LGO (Local Government & …
Transport And Highways
25-008-637 — London Borough of Havering
LGO (Local Government & …
Transport And Highways
25-008-495 — London Borough of Ealing
LGO (Local Government & …
Transport And Highways
24-015-567 — Birmingham City Council
LGO (Local Government & …
Transport And Highways
21-013-645 — Transport for London
Summary: We will not investigate this complaint about Transport for London’s decision not to install a pedestrian crossing close to the complainant’s home. This is because there is not enough evidence of fault to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Jan 2022
21-015-271 — Birmingham City Council
Summary: We will not investigate this complaint about some streetlights not working properly. The evidence suggests the Council is not responsible for those lights.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-016-533 — Darlington Borough Council
Summary: We will not investigate this complaint about the location of a street light which impacts on Mr X’s property. This is because there is not enough evidence that any fault by the Council has caused the injustice Mr X claims.
LGO (Local Government & …
Transport And Highways
Mar 2022
21-011-949 — Hertfordshire County Council
Summary: We will not investigate this complaint about the Council’s decision that the complainant must pay to relocate a streetlight as part of her dropped kerb application. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Mar 2022
21-012-666 — Sheffield City Council
Mrs X complained about high levels of light intrusion into her property after the Council replaced a
LGO (Local Government & …
Transport And Highways
Not Upheld
Apr 2022
22-001-150 — London Borough of Bromley
Summary: We will not investigate this complaint about the Council’s decision to cap streetlights opposite the complainant’s home. There is no evidence of fault in the Council’s actions.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-738 — Harrogate Borough Council
Summary: We will not investigate this complaint that the Council refused additional street lighting. This is because there is insufficient evidence of fault in how the Council dealt with the request.
LGO (Local Government & …
Transport And Highways
May 2022
22-001-793 — Blackpool Borough Council
Summary: We will not investigate Mr X’s complaint the Council has delayed in providing lighting to a rear alley and is treating him as an unreasonable complainant. The Council has explained the action it will take to resolve the matter. It is not treating Mr X as an unreasonable complainant.
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2022
22-004-343 — Royal Borough of Greenwich
Summary: We will not investigate this complaint about a re-positioned street light. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Jul 2022
23-020-045 — Lincolnshire County Council
Summary: We will not investigate this complaint about the relocation of a streetlight. We cannot achieve the outcome the complainant is seeking.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-019-768 — London Borough of Havering
Summary: We will not investigate this complaint about a sign outside the complainant’s shop. This is because the Council has re-opened the complaint and will reconsider it.
LGO (Local Government & …
Transport And Highways
May 2024
24-004-381 — Bury Metropolitan Borough Council
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car was damaged when it hit a concrete block. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
LGO (Local Government & …
Transport And Highways
Jul 2024
24-005-354 — Cumberland Council
Summary: We will not investigate Mr X’s complaint about the Council refusing to remove street furniture outside his business. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & …
Transport And Highways
Aug 2024
24-009-752 — Buckinghamshire Council
Summary: We will not investigate Mr X’s complaint about the time taken to complete repair works to streetlights. Further investigation would not lead to a different outcome and any personal injustice suffered is not significant enough to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Oct 2024
23-017-647 — Staffordshire County Council
Summary: Mr X complained the Council failed to repair damaged or missing pavement safety tactiles which have caused a potential danger to visually impaired people. Mr X also complained the Council’s approach to completing road repairs indirectly discriminated against visually impaired people. We found fault with the Council for failing …
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2025
25-006-674 — Lincolnshire County Council
Summary: We will not investigate Mr X’s complaint about damage to his vehicle he said was caused by a Council owned bollard. This is because it is reasonable for Mr X to take the matter to court.
LGO (Local Government & …
Transport And Highways
Jul 2025
25-011-293 — Devon County Council
Summary: We will not investigate this complaint about the Council’s decision to place an advertising board near a bus stop which Miss X says obstructs her view. This is because an investigation would be unlikely to find fault with the Council’s actions.
LGO (Local Government & …
Transport And Highways
Sep 2025
25-007-352 — Royal Borough of Kingston upon Thames
Summary: We will not investigate this complaint that the Council has refused to remove an electrical cabinet from outside the complainant’s business. This is because it is unlikely we will find fault by the Council.
LGO (Local Government & …
Transport And Highways
Oct 2025
25-017-721 — London Borough of Tower Hamlets
Summary: We will not investigate Mr B’s complaint that he suffered injuries after falling over a large unauthorised and poorly lit boulder next to a public footpath. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
LGO (Local Government & …
Transport And Highways
Nov 2025
24-010-363 — London Borough of Croydon
Summary: We will not investigate this complaint about lighting in an alley way as the complainant is not caused a significant injustice from it.
LGO (Local Government & …
Environment And Regulation
Nov 2024
24-013-278 — Birmingham City Council
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to respond to her correspondence about a penalty charge notice. This is because the Council has cancelled it and it is unlikely further investigation would achieve anything more for her.
LGO (Local Government & …
Transport And Highways
Dec 2024
24-014-278 — Birmingham City Council
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to carry out work to a streetlight. There is not enough evidence of fault by the Council to justify investigating.
LGO (Local Government & …
Transport And Highways
Dec 2024
201102804 — West Lothian Council
Mrs C complained that when the council installed new street lighting in her estate they did not replace the column that provided light to her side of the street. She complained that, despite being told by the council that the lighting level would improve and the road and pavement would …
SPSO (Scottish Public Se…
Local Government
Not Upheld
May 2012
25-015-343 — Essex County Council
LGO (Local Government & …
Transport And Highways
21-004-007 — Hertfordshire County Council
Summary: Mr X complained the Council erected a streetlamp directly outside his house without notice or consultation. He said the streetlamp spoilt his view and shone light directly into his house. Mr X also complained about the way the Council handled his complaint about the matter. There was no fault …
LGO (Local Government & …
Transport And Highways
Not Upheld
Jan 2022
21-013-265 — Bristol City Council
Summary: We will not investigate Mr X’s complaint about the Council deciding not to fund works to move a lamppost from the front of his property. There is not enough evidence of fault by the Council in its decision process to warrant investigation. Even if there had been fault, Mr …
LGO (Local Government & …
Transport And Highways
Feb 2022
21-015-462 — Southampton City Council
Summary: We will not investigate this complaint about Mrs X’s concerns about a nearby road which has no footway. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-015-689 — Oxfordshire County Council
Summary: We will not investigate this complaint about the re-siting of a bus shelter closer to Mr X’s home. There is insufficient evidence of injustice to him to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Feb 2022
22-000-348 — Birmingham City Council
Summary: We will not investigate this complaint about street lamp placement. This is because any fault has not caused injustice to the person who has complained.
LGO (Local Government & …
Transport And Highways
Apr 2022
22-000-824 — East Sussex County Council
Summary: We will not investigate this complaint about the Council’s failure to provide relevant compliance information in an enforcement matter. This is because we cannot achieve a worthwhile outcome for the complainant.
LGO (Local Government & …
Transport And Highways
May 2022
21-013-852 — Sevenoaks District Council
Summary: Mr B complained the Council made errors when it approved his neighbour’s planning application for a boundary fence, and it failed to take action against encroachment on his property. We found the Council at fault for failing to follow the local Highway Authority’s advice, as it approved the planning …
LGO (Local Government & …
Planning
Upheld
May 2022
22-002-956 — Hertfordshire County Council
Summary: Mr B has a disability which affects his mobility. He often returns home from work in the hours of darkness and has to walk along an unlit road. He is worried that he will fall in the dark and make his condition worse. Mr B asked the Council for …
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2022
22-007-834 — City of Doncaster Council
Summary: We will not investigate this complaint about the Council’s decision to carry out improvements to a pedestrian crossing near Miss X’s home. There is insufficient evidence of fault which warrant an investigation.
LGO (Local Government & …
Transport And Highways
Sep 2022
22-011-244 — London Borough of Haringey
Summary: We will not investigate Mr X’s complaint about the Council not maintaining the streetlights on the private road where he lives, or how it responded to his enquiries and complaint. We cannot resolve the dispute at the core of the complaint, which is one of legal liability, so investigation …
LGO (Local Government & …
Transport And Highways
Dec 2022
23-019-675 — Transport for London
Summary: We will not investigate this complaint about the authority’s refusal to move a bus stop from outside Mr X’s home so that he can construct a vehicle crossing. There is insufficient evidence of fault which would warrant an investigation.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-015-822 — Buckinghamshire Council
Summary: There was fault in how the Council responded to reports Mr X made relating to faulty streetlights in his area. There was also fault in the complaint handling about this matter. These faults caused Mr X an injustice because of avoidable inconvenience. However, the Council have already taken adequate …
LGO (Local Government & …
Transport And Highways
Upheld
May 2024
23-021-420 — Essex County Council
Summary: We will not investigate this complaint about faulty streetlights. The alleged fault has not caused the complainant a significant enough injustice.
LGO (Local Government & …
Transport And Highways
May 2024
23-020-765 — Essex County Council
Summary: Mrs H complains, that when the Council replaced a streetlamp bulb for an LED one, it removed the cowl that provided protection for them from the lamp’s glare. It then told her its policy was she would have to wait for eight weeks before asking it to fit a …
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2024
24-019-995 — Southampton City Council
Summary: We will not investigate this complaint about the siting of a bus stop. This is because the complaint is late without good reasons to exercise discretion to investigate it now.
LGO (Local Government & …
Transport And Highways
Mar 2025
24-017-332 — London Borough of Hillingdon
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to install bollards on the grass verge close to her dropped kerb and to tarmac the footway in front of her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
LGO (Local Government & …
Transport And Highways
Apr 2025
25-001-652 — Sheffield City Council
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to relocate a streetlight outside his property. This is because there is not enough evidence of fault to justify investigating, and we cannot achieve the outcome Mr X wants.
LGO (Local Government & …
Transport And Highways
Jun 2025
25-000-288 — Lancashire County Council
Summary: We will not investigate this complaint about the Council’s response to the complainants concerns about street lighting, anti-social behaviour and lack of taxi access in the town centre near his home. There is not enough evidence of fault in the Council’s actions. Also, Mr X has not suffered a …
LGO (Local Government & …
Transport And Highways
Jun 2025
25-003-033 — Lancashire County Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision that a crash barrier is not required at a site Mr X says is unsafe. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now …
LGO (Local Government & …
Transport And Highways
Jul 2025