Income-Driven Food Insecurity

Food insecurity primarily driven by insufficient household income, exacerbated by global events, and complicated by a lack of an agreed definition.

405 items 7 sources
Source spread

Where this theme appears

Income-Driven Food Insecurity has been flagged across 7 independent accountability sources:

7 PFD reports 285 committee recs 2 NAO recs 5 IMB reports 60 IMB recs 2 detention investigation recs 44 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

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Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

Kane Sparham-Price
05 Sep 2014 · Manchester (South)
Concerns: Pay-day lenders cleared the deceased's bank account, leaving him destitute with no funds, highlighting a need for a statutory minimum amount to be left in accounts to prevent such situations.
Response (Financial Conduct Authority): The Financial Conduct Authority explains why setting a minimum account balance is undesirable and describes existing measures, such as restrictions on Continuous Payment Authorities (CPAs). They outline conduct standards, affordability …
Responded
Nathaniel Phillips
13 Oct 2015 · Manchester (South)
Concerns: Brittle asthma, a life-threatening condition, is not covered by medical exemption certificates, causing patients to miss medication due to cost and preventing GPs from escalating care.
Response (Department of Health): The Department of Health acknowledges the coroner's concerns regarding brittle asthma not being covered by medical exemption certificates. It explains existing routes to exemption and refers to GMC guidelines on …
Responded
Naseeb Chuhan
09 Apr 2018 · West Yorkshire (East)
Concerns: Payday loan companies contributed to the deceased's dependency by encouraging loans despite awareness, and their financial checks were inadequate.
Response (Financial Conduct Authority): The FCA is inviting views on overdraft pricing and monitoring repeated overdraft use, aiming to consult on proposed rules by the end of 2018; they are also fostering growth of …
Responded
Maya Zab
16 Sep 2021 · West Yorkshire Western
Concerns: The report notes an increased incidence of severe nutritional anaemia in children in the Yorkshire & Humber region in 2020, potentially linked to factors arising indirectly from the pandemic such as reduced consultations, limited social contact, and widening socio-economic inequalities.
Response (NHS England): NHS England is integrating care with a focus on addressing inequalities and supporting vulnerable children and families, and will work to raise the profile and uptake of the Healthy Start …
Response (Department of Health Social Care): The Department of Health and Social Care acknowledges the concerns, states that national data does not show a significant increase in diagnoses of iron deficiency anaemia, and outlines existing schemes …
Responded
Jane Bennett
24 Nov 2023 · Nottingham City and Nottinghamshire
Concerns: Mould in council-owned properties, including the deceased's, poses a risk to tenant health, requiring urgent inspection and action to minimize exposure.
Response (Mansfield District Council): The council has updated its website to provide further guidance on damp, mould and condensation, trialling environmental monitoring devices for placement in tenant’s homes, increased the capacity of the inspection …
Responded
Bernadette Faulkner
04 Jan 2024 · Inner North London
Concerns: The electricity meter's excessive height and placement behind an inwardly opening door created a significant safety risk for access, compounded by the lack of industry standards for meter accessibility.
Response (Energy Industry): Energy UK expresses condolences and notes that it does not represent all energy network companies. It outlines existing industry practices regarding meter placement, safety checks, and support for vulnerable customers, …
Response (Department of Health and Social Care): Ofgem introduced new rules in November 2023 restricting suppliers from involuntarily installing prepayment meters for specific vulnerable customers, and suppliers are now required to assess the safety of prepayment meters …
Responded
Lee McHale
03 Jul 2024 · Manchester South
Concerns: The 'bedroom tax' caused significant housing benefit shortfalls, leading to rent arrears and fear of eviction for a former foster parent, contributing to their fatal overdose.
Response (Department for Work and Pensions): DWP expresses condolences and explains the policy regarding spare room subsidy, but states they cannot comment on the specifics of the case. They state that the policy is clear and …
Responded
#117 —
Scottish Affairs Committee
Recommendation: The Poverty Alliance in their written evidence to us highlighted that from their research they found that the five week wait was ‘the most negative aspect of Universal Credit for many people.’295 They argue that the policy is a major …
Gov response: New Claim Advances are the claimant’s benefit paid early, allowing claimants to access up to 100% of their estimated Universal Credit payment upfront. With a Universal Credit Advance, claimants receive an additional Universal Credit payment, …
Not Addressed
#116 —
Scottish Affairs Committee
Recommendation: We heard evidence of how the five week wait for Universal Credit and the associated advance payment system is causing a lot of difficulty for claimants in Scotland. Chris Birt of The Joseph Rowntree Foundation said it can ‘force people …
Gov response: New Claim Advances are the claimant’s benefit paid early, allowing claimants to access up to 100% of their estimated Universal Credit payment upfront. With a Universal Credit Advance, claimants receive an additional Universal Credit payment, …
Not Addressed
#99 —
Scottish Affairs Committee
Recommendation: Our survey on the experiences of people with social security in Scotland found that a majority (68%) felt that the money they received in support payments would not cover their bills for rent, food, internet, council tax and utilities. One …
Gov response: Universal Credit has provided a vital safety net for six million people during the pandemic, and the UK Government announced the temporary uplift as part of a £400 billion package of measures put in place …
Not Addressed
#25 — Claimants received £4.2 billion less in benefits due to official error and unfulfilled eligibility.
Public Accounts Committee
Recommendation: DWP estimates that claimants received 1.6% (£4.2 billion) less than they were eligible for in 2023–24, up from 1.5% (£3.5 billion) in 2022–23. These underpayments comprised £1.1 billion in official error and £3.1 billion in unfulfilled eligibility.49 Official error is …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Recommendation implemented 5.2 According to the latest national statistics, "underpayments” in the benefit system represent a small percentage of total benefit expenditure. The total rate of benefit …
Accepted
#10 — DWP's declining timeliness in processing new benefit claims increases financial hardship
Public Accounts Committee
Recommendation: A failure to process claims and pay benefits in a timely way can mean claimants wait longer for money they are entitled to, increasing the risk of financial hardship and making it more difficult for them to manage their finances …
Gov response: 2.1 The government disagrees with the Committee’s recommendation. 2.2 Whilst the department has significantly improved clearance times for PIP claims in 2023-24, with 52% cleared within 75 working days (increased from 7% in 2021-22) despite …
Not Accepted
#23 — Set out plans to build claimant trust and simplify reporting changes of circumstances.
Public Accounts Committee
Recommendation: These underpayments leave the claimants affected with less money than they should have, making their finances more precarious than they should be. Underpayment rates are highest for disability benefits, such as PIP and Disability Living Allowance, where the most common …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Recommendation implemented 5.2 According to the latest national statistics, "underpayments” in the benefit system represent a small percentage of total benefit expenditure. The total rate of benefit …
Accepted
#5 — Over £4 billion in benefit underpayments in 2023-24 increases financial hardship risks.
Public Accounts Committee
Recommendation: Benefit claimants received over £4 billion less than they were entitled to in 2023–24, increasing the risk of financial hardship for the people losing out. DWP estimates that claimants received 1.6% (£4.2 billion) less than they were eligible for in …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented According to the latest national statistics, "underpayments” in the benefit system represent a small percentage of total benefit expenditure. The total rate of benefit expenditure underpaid …
Accepted
#9 — Introduce auto-enrolment for all eligible children in free school meals without delay.
Education Committee
Recommendation: We consider that the arguments for auto-enrolment in free school meals for those children currently eligible are conclusive. In the interests of alleviating hunger in schools and improving health and educational outcomes for the poorest children, auto-enrolment must be brought …
Gov response: Government response to Conclusion eight: We recognise the vital role played by free school meals and encourage all eligible families to take up their entitlement. We currently facilitate the process of claiming free meals through …
Partially Accepted
#29 — Exorbitant building insurance costs continue to impose severe financial hardship and debt risk
Public Accounts Committee
Recommendation: The Home Builders Federation (HBF) raised concerns that insurance companies were seeking to profit from the building safety crisis. The Shared Owners Network similarly wrote that many shared owners were struggling to pay housing-related costs such as insurance. End Our …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2025 4.2 The government agrees with the Committee that it is important to build evidence on the cost of buildings insurance. MHCLG therefore …
Not Addressed
#19 — Domestic energy debt has significantly increased, becoming the fastest growing type of consumer debt
Public Accounts Committee
Recommendation: Alongside a rise in energy prices, Ofgem statistics from June 2024 show the total owed by domestic consumers for both electricity and gas was over £3.7 billion compared with £1.8 billion at the end of 2021.51 A report by Clear …
Gov response: 4.1 The government disagrees with the Committee’s recommendation. 4.2 To address the Committee’s concerns, the department proposes an alternative approach, recommending that Ofgem, as the market regulator, is better suited than DESNZ to collect pertinent …
Not Addressed
#15 — Energy support schemes partially mitigated, but did not prevent, overall increase in fuel poverty.
Public Accounts Committee
Recommendation: The Department reported that from mid–2022 to mid–2023, the Energy Price Guarantee (EPG) and Energy Bills Support Scheme (EBSS) prevented around 289,000 households in England from going into fuel poverty.39 However, this was not enough to offset the wider impact …
Not Addressed
#41 — Appoint a Freelancers’ Commissioner to develop framework addressing industry pay and working conditions.
Culture, Media and Sport Committee
Recommendation: We repeat our predecessor Committee’s call for the Government to appoint a Freelancers’ Commissioner, with appropriate powers and cross- departmental oversight. The Freelancers’ Commissioner should work with the film and HETV industry to develop a framework for addressing pay precarity, …
Gov response: The government is committed to strengthening rights and protections to deliver good quality self-employment. DCMS will appoint a creative freelance champion to advocate for the sector’s freelancers within government. This is different to a commissioner …
Partially Accepted
#39 — Set out specific measures to address pay precarity for creative industry freelancers.
Culture, Media and Sport Committee
Recommendation: In its forthcoming industrial strategy, the Government should set out specific measures to address pay precarity among freelancers working across the creative industries, such as a guaranteed basic income or minimum hourly wage. (Recommendation, Paragraph 136)
Gov response: The government is committed to strengthening rights and protections to deliver good quality self-employment. DCMS will appoint a creative freelance champion to advocate for the sector’s freelancers within government. This is different to a commissioner …
Partially Accepted
#12 — Clarify how environmental land schemes complement nature restoration and ensure food security
Environmental Audit Committee
Recommendation: We welcome the consultation on a Land Use Framework and look forward to its publication. We recommend that in the Framework Ministers clarify how environmental land management schemes and other nature funding for farmers ought to complement wider nature restoration …
Gov response: We want to work with the sector to develop a long-term sustainable plan for incentivising and funding for nature recovery. To achieve the right incentives and conditions, we will work in partnership with farmers to …
Not Addressed
#11 — Land use framework implementation requires scrutiny for food security alongside nature recovery
Environmental Audit Committee
Recommendation: The Government’s projections for changes in land use in England by 2050, contained in its current consultation on a Land Use Framework, indicate a potentially substantial increase in the land area allocated to nature recovery, either alongside or instead of …
Gov response: We want to work with the sector to develop a long-term sustainable plan for incentivising and funding for nature recovery. To achieve the right incentives and conditions, we will work in partnership with farmers to …
Not Addressed
#28 — Mandate the Water Commission to propose a single social tariff and monitor water poverty progress.
Environment, Food and Rural Affairs Committee
Recommendation: The Independent Water Commission’s proposals should contain provisions for establishing a single social tariff, or other protections for low-income households, to protect customers from the worst impacts of anticipated bill increases. The Commission’s proposals should also establish how effectively water …
Response Pending
#27 — Government has not set a timetable for developing a social tariff for low-income households.
Environment, Food and Rural Affairs Committee
Recommendation: The Government has not yet set out a timetable for developing a single and comprehensive social tariff to prevent protect low-income households from bill increases, despite the widespread view that it will be necessary in the context of much higher …
Response Pending
#66 — Integrate neglect reduction measures and parental support into Child Poverty Strategy with a broader approach.
Education Committee
Recommendation: The Department should ensure that measures to reduce neglect and support parents with poor mental health and drug and alcohol addictions are considered as part of its Child Poverty Strategy and recognise that poverty is not the only circumstance in …
Gov response: We recognise that deprivation is a contributory causal factor in child abuse and neglect, and a growing body of research is strengthening the evidence of this relationship, including poverty being closely interconnected with wider factors …
Under Consideration
#13 — Require Government to implement bold Child Poverty Strategy to significantly reduce children's financial hardship.
Education Committee
Recommendation: We urge the Government to be bold in its upcoming Child Poverty Strategy and take wide-ranging action to reverse this trend and significantly reduce the number of children growing up in financial hardship. (Recommendation, Paragraph 29)
Gov response: Secretary of State for Education. This strategy, to be published in the autumn, will address the structural and root causes of child poverty. In the meantime, we are already taking substantive action across the key …
Accepted
#11 — Social security reforms risk increasing child poverty; delayed strategy hinders scrutiny.
Education Committee
Recommendation: We are deeply concerned about the Government’s planned reforms to social security set out in the Green Paper Pathways to Work: Reforming Benefits and Support to Get Britain Working, which are set to drive up child poverty and will further …
Gov response: Tackling child poverty is central to this Government’s mission to break down barriers to opportunity. We share the Committee’s ambition and are committed to bold, wide- ranging action through our upcoming Child Poverty Strategy, currently …
Not Addressed
#22 — Limit smart meter back-billing period to six months and publish supplier penalty data for breaches.
Energy Security and Net Zero Committee
Recommendation: Ofgem should limit the back billing period to six months for customers with a smart meter. It should also publish annual data on the penalties it gives energy suppliers for breaching its back billing rules. (Recommendation, Paragraph 79)
Gov response: This is a matter for Ofgem as the independent regulator, but the Government agrees that customers should receive accurate bills, and where that is not the case the issue should be rectified as quickly as …
Not Addressed
#21 — High energy costs exacerbate severe impacts of billing issues, leading to overdue back bills.
Energy Security and Net Zero Committee
Recommendation: Energy bills are generally becoming more accurate, but the high cost of energy means that when billing issues do occur, the impacts are felt far more severely. In an era of smart metering, it is unacceptable that back bills are …
Gov response: This is a matter for Ofgem as the independent regulator, but the Government agrees that customers should receive accurate bills, and where that is not the case the issue should be rectified as quickly as …
Not Addressed
#20 — Reassess Targeted Charging Review outcomes and consult on broader allocation of increased network infrastructure costs.
Energy Security and Net Zero Committee
Recommendation: Ofgem should reassess the outcomes of its Targeted Charging Review and consult on how increased network costs resulting from a sharp increase in investment in electricity infrastructure could be allocated more broadly, including across wider parts of the energy system. …
Gov response: As the Committee notes, Ofgem are conducting a Cost Allocation and Recovery Review (CARR) to look at how fixed energy system costs are allocated and recovered and consider whether this can be done in a …
Accepted
#19 — Reform standing charges to exempt electric converters and limit prepayment meter burden.
Energy Security and Net Zero Committee
Recommendation: Ofgem should exempt customers from having to pay the gas standing charge if they convert their home to electrical heating and no longer otherwise need a gas service. They should also work with retailers so that the accumulation of standing …
Gov response: The Government agrees that consumers should be given choice in how to pay for their energy bills, and believes that options such as tariffs with lower or zero standing charges could deliver benefits for a …
Not Addressed
#18 — Ofgem's standing charge proposals risk unfairness and consumer detriment without safeguards.
Energy Security and Net Zero Committee
Recommendation: We welcome Ofgem’s ambition to reassess how costs are allocated across consumer energy bills, but we are unconvinced that its proposals for a mandatory zero or low standing charge tariff option will go far enough to address the inherent unfairness …
Gov response: The Government agrees that consumers should be given choice in how to pay for their energy bills, and believes that options such as tariffs with lower or zero standing charges could deliver benefits for a …
Partially Accepted
#17 — Set Energy Price Cap equally for all customers, regardless of chosen payment method.
Energy Security and Net Zero Committee
Recommendation: Ofgem should set the Energy Price Cap at an equal level for all customers, regardless of their chosen payment method, taking effect from the price cap period January to March 2026. It must also ensure that customers who are in …
Gov response: The Government believes that all consumers should pay a fair price for their energy. The Energy Price Cap was introduced in January 2019 to protect households on standard variable (default) tariffs from excessive prices. This …
Not Addressed
#16 — Time-of-use energy tariffs risk deepening inequalities without vulnerable consumer protections.
Energy Security and Net Zero Committee
Recommendation: Time-of-use tariffs that allow customers to optimise the benefits of low carbon technologies such as heat pumps, electric vehicles and solar panels are welcome additions to the retail market, rewarding customers with low energy prices and supporting flexibility of the …
Gov response: The Government believes that all consumers should pay a fair price for their energy. The Energy Price Cap was introduced in January 2019 to protect households on standard variable (default) tariffs from excessive prices. This …
Not Addressed
#15 — Financially vulnerable customers incur unjustifiable "poverty premium" due to chosen energy payment method.
Energy Security and Net Zero Committee
Recommendation: It is unjustifiable that financially vulnerable customers are expected to pay more for their energy under the Energy Price Cap because of their chosen payment method. This constitutes a poverty premium. (Conclusion, Paragraph 57)
Gov response: The Government believes that all consumers should pay a fair price for their energy. The Energy Price Cap was introduced in January 2019 to protect households on standard variable (default) tariffs from excessive prices. This …
Not Addressed
#14 — Introduce ambitious Energy Debt Relief Scheme funded by energy network windfall profits.
Energy Security and Net Zero Committee
Recommendation: Ofgem should introduce an ambitious Energy Debt Relief Scheme, funded by windfall profits made by energy network companies, that has broad eligibility and provides support automatically, without consumers having to apply or agree a repayment plan. The regulator should consult, …
Gov response: The Government recognises the need to tackle the problem of energy consumer debt, which remains at a record level. Too many families paid the price for our dependence on fossil fuels during the energy price …
Not Addressed
#13 — Energy networks accrued £4bn windfall profits while consumers face severe energy debt crisis.
Energy Security and Net Zero Committee
Recommendation: While millions of consumers struggle with energy debt and the fallout of the recent energy price crisis, there is no shortage of money in the wider energy system. It is completely inexcusable that while households are forced to ration energy …
Gov response: The Government recognises the need to tackle the problem of energy consumer debt, which remains at a record level. Too many families paid the price for our dependence on fossil fuels during the energy price …
Not Addressed
#12 — UK experiencing a severe and escalating energy debt crisis impacting millions of customers.
Energy Security and Net Zero Committee
Recommendation: The UK is experiencing a severe energy debt crisis that shows little sign of abating. Millions of customers currently owe more than £4bn in debt and arrears, a record figure that has more than tripled in just five years. This …
Gov response: The Government recognises the need to tackle the problem of energy consumer debt, which remains at a record level. Too many families paid the price for our dependence on fossil fuels during the energy price …
Not Addressed
#8 — Critical need exists for targeted bill support and social tariff for vulnerable consumers.
Energy Security and Net Zero Committee
Recommendation: There is a critical need to provide greater, targeted bill support for low income and vulnerable consumers throughout the year in the form of a social tariff. We are concerned by the lack of progress to date. (Conclusion, Paragraph 34)
Gov response: Reducing energy costs for all consumers is a top priority for the Government. The Autumn Budget focused on addressing the cost-of-living pressures facing this country and DESNZ played a key role in delivering a package …
Not Addressed
#3 — Millions in fuel poverty or with disabilities remain ineligible for Warm Home Discount scheme.
Energy Security and Net Zero Committee
Recommendation: The Warm Home Discount is a crucial mechanism to tackle fuel poverty and we welcome the Government’s plans to broaden eligibility for the scheme for winter 2025–26. However, it is deeply troubling that millions of households in fuel poverty and …
Gov response: The Warm Home Discount is a key policy in the Government’s approach to tackling fuel poverty and reducing the energy costs of low-income and vulnerable households in Great Britain. On 19 June 2025, the Government …
Not Addressed
#2 — Establish an Energy Data Sharing Taskforce to improve support schemes and tackle fuel poverty.
Energy Security and Net Zero Committee
Recommendation: The Government should immediately establish an Energy Data Sharing Taskforce involving energy suppliers, government departments, HMRC, local authorities, the National Health Service and relevant third parties. This should establish clear and effective mechanisms for data sharing with the specific ambition …
Gov response: Improving data accuracy and data sharing is being treated as a priority by this Government, owing to its potential to revolutionise the way in which support is delivered. The primary barrier to improving the targeting …
Not Addressed
#23 — Declining trends in Welsh farming threaten UK food security and require urgent focus
Welsh Affairs Committee
Recommendation: The UK’s food security is dependent upon sustainable domestic production, and by that measure the trends in Wales should be cause for concern. The number of people employed in the industry in Wales has declined, trade with key European markets …
Not Addressed
#19 — Disparity in production standards threatens competitiveness of Welsh farming
Welsh Affairs Committee
Recommendation: We are concerned about the perceived disparity in production standards and the levels of financial support received by farmers in countries that the UK Government is negotiating trade agreements with. We are also concerned that lower-cost imports produced to less …
Gov response: Defra carefully monitors trade data, including the usage of the quotas under the trade agreements with Australia and New Zealand. There is no evidence that the Trade Agreements with Australia and New Zealand have had …
Accepted
#17 — Ensure Free Trade Agreements do not undermine the viability of farming in Wales
Welsh Affairs Committee
Recommendation: We are concerned that Free Trade Agreements have been entered into in the full knowledge that Wales’ agricultural industry may be negatively impacted. The Government must ensure that FTAs do not act as a ‘Trojan Horse’ that, overtime, will undermine …
Gov response: Defra carefully monitors trade data, including the usage of the quotas under the trade agreements with Australia and New Zealand. There is no evidence that the Trade Agreements with Australia and New Zealand have had …
Accepted
#16 — Australia and New Zealand FTAs disproportionately disadvantage Welsh agricultural sector
Welsh Affairs Committee
Recommendation: The UK’s Free Trade Agreements (FTA) with Australia and New Zealand will disproportionately disadvantage the agricultural sector in Wales. Beef and sheep meat make up a significantly larger share of the agricultural sector in Wales compared to England. As a …
Gov response: Defra carefully monitors trade data, including the usage of the quotas under the trade agreements with Australia and New Zealand. There is no evidence that the Trade Agreements with Australia and New Zealand have had …
Not Accepted
#1 — Welsh farming remains a vital but low-income and demanding profession.
Welsh Affairs Committee
Recommendation: In Wales, farming is a vital profession, central to the preservation of the Welsh language and rural culture. Despite its significance, it remains a physically demanding, low-income sector, largely made up of small, family- run livestock farms with an average …
Gov response: The farming sector in Wales plays an essential role in supporting the Government’s Growth Mission and in delivering our Plan for Change. In addition to being an important contributor to the Welsh economy, farming continues …
Not Addressed
#1 — Scotland's deindustrialisation created lasting legacies of worklessness and health inequalities in unsupported communities.
Scottish Affairs Committee
Recommendation: Scotland’s experience of deindustrialisation over the past four decades demonstrates the profound and lasting consequences of industrial transition when communities are not properly supported. The loss of major industries has left a legacy of worklessness and health inequalities. Despite Scotland’s …
No Published Response
#9 — High energy costs drive fuel poverty despite energy efficiency improvements
Housing, Communities and Local Government Committee
Recommendation: High energy costs mean that even tenants living in homes that have undergone energy efficiency improvements can struggle to afford to heat their homes sufficiently. The higher the standard of works, the greater the benefit. While we support the Government’s …
Gov response: 33. The government remains committed to implementing a statutory New Homes Ombudsman scheme, which will enable individuals buying new-build homes to benefit from clearer means of redress. Social housing tenants can already access support from …
Under Consideration
#13 — Low pay for social care workers does not recognise skills and pushes some into poverty.
Health and Social Care Committee
Recommendation: Low pay does not adequately recognise the level of skill adult social care workers need to do very difficult physical and emotional work. It is both morally unacceptable, and economically shortsighted, that the current pay regime is pushing some into …
Gov response: Baroness Casey has full autonomy to determine the commission’s priorities, within its remit as set out in the terms of reference. However, the government agrees that a sustainable care market is essential to delivering high-quality, …
Accepted
#3 —
Environment, Food and Rural Affairs Committee
Recommendation: We know that during lockdown food insecurity is particularly likely amongst those eligible for free school meals. Therefore, in the event of another lockdown, Government should ensure that families of children who would normally receive free school meals continue to …
Gov response: Response: Now that schools have fully reopened, children are able to access their meals, free to those eligible, at school. Although the National Voucher Scheme is no longer in operation following the re-opening of schools …
Not Addressed
#97 —
Scottish Affairs Committee
Recommendation: We heard evidence from various stakeholders that this amount of money was not adequate to ensure that claimants remain out of poverty and pay their essential bills. The Trussell Trust told us that ‘benefit issues and low benefit income are …
Gov response: Universal Credit has provided a vital safety net for six million people during the pandemic, and the UK Government announced the temporary uplift as part of a £400 billion package of measures put in place …
Not Addressed
#11 —
Welsh Affairs Committee
Recommendation: Without the uplift, benefits for the unemployed are at their lowest real-terms level since the early 1990s. Had they grown in line with GDP per capita since 1990, they would be £40 a week higher. The future value of benefits …
Gov response: The Department for Work and Pensions is undertaking a range of actions to raise awareness of Pension Credit and encourage eligible pensioners to claim, as part of a new national communications campaign, launched on 4 …
Accepted
#5 —
Welsh Affairs Committee
Recommendation: The UK Government must urgently review the level at which Statutory Sick Pay (SSP) is set. At only £96.35 per week, it is equivalent to only 20 per cent of the average wage—compared to 100 per cent in Germany and …
Gov response: The UK Government rejects this recommendation. The Secretary of State for Work and Pensions is required by law to undertake an annual review of benefits and pensions. The Consumer Prices Index (CPI) in the year …
Not Accepted
#10 —
Work and Pensions Committee
Recommendation: Most of those who gave evidence were keen to see an end to the no recourse to public funds condition. But we think the Government is unlikely to change this policy and such a change could result in fewer people …
Gov response: British children, by which we mean a child born in the UK, where at least one parent is a British citizen or settled in the UK (such as holding indefinite leave to remain) at the …
Not Accepted
#1 —
Work and Pensions Committee
Recommendation: We are very pleased that the Government has now permanently extended free school meal eligibility to children from all families with NRPF. We heard repeatedly from parents and organisations about the positive impact this would have on children in poverty, …
Gov response: We would like to thank the Committee for the time and effort invested in conducting an inquiry into child poverty and publishing the ‘Children in poverty: No recourse to public funds report’. We welcomed the …
Under Consideration
#17 —
International Development Committee
Recommendation: Food insecurity remains a development challenge in Pakistan. As adequate nutrition is central to maintaining progress in key areas for development such as health, education, and economic growth, failing to have a joined-up strategy towards nutrition undermines the UK Government’s …
Gov response: The UK are convenors of the Health, Population, and Nutrition Development Partners Group in Pakistan, and in this role we facilitate health sector policy coordination between donors, multilateral agencies and NGOs, including on nutrition and …
Not Addressed
#18 —
International Development Committee
Recommendation: empower the Global Alliance for Food Security to develop international solutions to regional food security challenges. That should include a) securing the provision, delivery and distribution of food assistance to countries in need in order to avert famine. Such initiatives …
Gov response: Partially Accept The Global Alliance for Food security (GAFS) was set up with the aim to ensure that the support reaches those in most urgent need and coordinates aid measures relating to food security. It …
Partially Accepted
Altcourse (2022)
HMP Altcourse remains a generally safe and humane prison, showing a reduction in self-harm and violence, and improved healthcare facilities. However, significant concerns persist regarding the containment of severely mentally unwell prisoners in unsuitable conditions and chronic staffing shortages impacting various services. The Board also highlights issues with the national food budget and a lack of external support following a 'cluster death site' designation.
PRISON Key concerns
Elmley (2021)
HMP Elmley experienced a challenging year ending October 2021 due to its status as a COVID-19 outbreak site, leading to highly restricted regimes and persistent staffing shortages. The Board noted positive initiatives like the Accelerator project and OMU surgeries, but raised significant concerns regarding prolonged confinement, inadequate food budget, and issues with property loss and unlock list management. The report highlights critical needs for improved staff recruitment and retention, better analysis of self-harm incidents, and a review of external service contracts.
PRISON Key concerns
Morton Hall (2023)
HMP Morton Hall, a Category C prison for foreign national males, completed its transition from an IRC in early 2023 and operated with an average population of 333, below its 353 capacity. The Board found the prison safe and humane, with good officer-prisoner relationships and improved work ethic. Key concerns persist regarding delayed Early Removal Scheme (ERS) deportations, a high number of prisoners leaving on immigration bail, ongoing property transfer issues, and a significant number of unemployed prisoners. The Board raised recommendations concerning these areas to the Minister, Prison Service, and Governor.
PRISON Key concerns
South and West short term holding facilities (2025)
This IMB report details monitoring of multiple Short-Term Holding Facilities (STHFs) in the South and West region for the year ending January 2025. Key concerns include inconsistent access to detention records, inadequate healthcare arrangements, and persistent facility issues such as heating and hot water, alongside varied provision of hot food. While the Board notes positive engagement from Border Force staff and some improvements in record-keeping, it highlights areas requiring urgent attention to ensure humane treatment and effective oversight of detained individuals.
PRISON Key concerns
Leyhill (2025)
HMP Leyhill, a Category D open prison, is undergoing significant expansion to increase its operational capacity. While the IMB commends its focus on prisoner safety, humane treatment, and efforts in education and resettlement, it raises concerns regarding delayed parole for IPP prisoners, the lack of approved premises, and persistent issues with unreliable telephony. The Board emphasizes the need to maintain current standards during the expansion and address staffing and property transfer challenges.
PRISON Key concerns
Wealstun (2021)
To consider increasing the daily food allowance, as £2.02 is an extremely small amount to feed adult men and provide the nutrition they require (para 5.1.11 refers).
Other
Altcourse (2023)
The Board continues to hold the view, based on their observations and frequent discussions with prisoners and officers, that the current daily allowance for prisoners’ food is inadequate, particularly in the current economic climate. Are there any plans to review and revise the budget?
HMPPS
Altcourse (2025)
The Board continues to hold the view, based on our observations and frequent discussions with prisoners, staff and User Voice, that the daily allowance for prisoners’ food (which Sodexo follows) is inadequate, particularly in this economic climate. How and when does the Prison Service plan to review and increase the food budget ?
HMPPS
Norwich (2021)
The daily budget for food of £2.02 has not been increased since 2014. Will HMPPs give an indication of when this might be reviewed?
HMPPS
Elmley (2021)
The budget for food needs an overhaul. The budget of £2.14 per man per day is inadequate (see section 5.1 paragraph 3).
HMPPS
Woodhill (2022)
To review the funding provided to prisons for food in the light of the current rise in the cost of living.
Ministry of Justice
Altcourse (2022)
The Board is of the opinion that the national budget allowance for prisoners’ daily food is insufficient, particularly in the context of the current economic climate.
HMPPS
Styal (2023)
The Board has noticed a growing issue for prisoners with regard to the cost of living, and the reduction of available items for purchase through the canteen system. Prices of essential goods have risen in line with those in the community, yet there has not been a corresponding increase in wages and allowances within the prison. Will there be any …
HMPPS
Stocken (2023)
With the rise in the cost of living, particularly food, the food allowance allocated to feed each prisoner needs to be increased.
HMPPS
Ranby (2023)
Will the Prison Service outline its plans for aligning the catering budget with the increases in the cost of living?
HMPPS
Woodhill (2024)
Will the Minister enable prisoners to earn more to match the increased costs of canteen purchases?
HMPPS
North West and Midlands STHF (2025)
Hot food is not available for those detained at East Midlands Airport (see section 5). The Board would recommend that this decision is reconsidered.
Home Office
Woodhill (2023)
To review the daily spend for prisoners in the light of the current rise in the cost of living.
HMPPS
Lincoln (2023)
Are there plans to increase the prisoner’s daily food allowance of £2.20? Inflation continues to rise and providing nutritional meals is increasingly difficult.
HMPPS
Lewes (2023)
The Board is concerned that, in the light of the cost of living crisis, the prisoner food budget will very soon be insufficient. When will the prison service be reviewing this?
HMPPS
Hull (2023)
Despite a recent uplift in the daily budget allocation per prisoner for catering, the establishment continues to provide additional funding from other budget allocations. Furthermore, prisoners were found to subsiding their diets with their own personal funds. Will the Prison Service be significantly increasing catering budget allocations in response to increased food supplier costs to ensure a healthy and balanced …
HMPPS
Woodhill (2024)
To review the daily spend for prisoners in the light of the rise in the cost of living.
HMPPS
Risley (2024)
The pay structure for prisoners at HMP Risley has caused concern for the Board in regard to men’s wellbeing, as pay has not matched the rising cost of living. Are there any long-term plans to reassess this?
HMPPS
Bure (2025)
As raised in our annual report last year, why has a national minimum wage not been introduced across all prisons, given that Bure pays lower wages than many prisons, yet prisoners still pay similar canteen prices?
HMPPS
Garth (2021)
The food budget be increased as a matter of urgency.
HMPPS
Wealstun (2022)
The Board are aware that prison Governors have the responsibility for setting the daily food allowance from their overall budget. Although increased to £2.15 during the review period, it is a very low sum from which to provide three meals a day for adult men and it remains the Board’s opinion that food budgets should be set at a national …
HMPPS
Norwich (2022)
Will the Minister please outline his plan for aligning the catering budget with the increases in the cost of living to ensure prisoners can be offered a balanced and nutritious diet?
Ministry of Justice
Moorland (2022)
Once again, the Board is requesting that the food budget is increased
Governor / Director
Hewell (2022)
The Prison Service should recognise the gap between rhetoric and reality in respect of their national aspirations for resettlement and reducing reoffending. However good the education, vocational training and employment support in prison, homelessness, poverty and the current economic situation makes many of the stated aspirations totally unrealistic. This is exacerbated by the high number of remand prisoners in local …
HMPPS
Erlestoke (2022)
When will the daily food budget allowance set over five years ago be reviewed, given that food prices have risen more than 20% over the past two years?
Ministry of Justice
South and West Short Term Holding Facilities 2023 -24 (2023)
The Board recommends you ensure the BF urgently reintroduces the provision of hot food for those being held in the STHFs in the south and west.
Home Office
Parc (2023)
Put in place a process whereby prisoners’ food is regularly assessed for nutritional value, calorific content, quality and quantity.
Governor / Director
Parc (2023)
Set a minimum spend per prisoner to ensure food supplied offers both quantity and quality along with nutritional value to satisfy prisoners’ calorific needs, as it is unreasonable that prisoners have to supplement their food intake by purchasing from the prison canteen.
HMPPS
Gartree (2023)
In view of the ‘cost of living crisis’ affecting many people in the UK, will there be any financial support provided to prisons to cope with the rapidly increasing cost of living and increasing energy cost pressures?
Ministry of Justice
Frankland (2023)
The preparation of food for religious beliefs often challenges an already limited daily prison meal allowance. When will the Minister raise the allowance, in line with the rise in the cost of food?
Ministry of Justice
Holme House (2024)
Can the Governor confirm that there will be a review of prisoner wages in light of rising costs of items being stocked by the canteen?
Governor / Director
Altcourse (2024)
The Board continues to hold the view, based on their observations and frequent discussions with prisoners, that the current daily allowance for prisoners’ food (which Sodexo follow) is inadequate, particularly in the current economic climate. How and when does the Prison Service plan to review and increase the food budget?
HMPPS
Wayland (2025)
At the very least we would suggest that the Prison Service set a victualling allowance at the start of each year, and then arrange that this be automatically increased on a monthly basis as required by food cost inflation data. At least that would allow some degree of predictability in menu planning and delivery.
HMPPS
Wealstun (2020)
Consider reducing the cost of food in the visits hall to the same as that in the staff mess (see paragraph 7.4.3).
Governor / Director
Brixton (2020)
the canteen and telephone contracts be reviewed to make goods and calls more affordable;
HMPPS
Wormwood Scrubs (2021)
Given that there is acknowledgement within the prison that the food, its production and nutritional value and its quantity are an issue, can the Governor consider with some urgency how this can be remedied? If there is to be consultation, the Board suggests that this should be done speedily.
Governor / Director
Woodhill (2021)
To review the per-day funding allocation for food and to ensure that prisoners are able to access, for example, five portions of fruit and vegetables a day, in line with current Department of Health and Social Care guidance
Other
Full Sutton (2021)
that the cost of telephone calls should be re-examined with the provider, with a view to reducing their cost.
HMPPS
Bronzefield (2021)
Following the comparison of a sample of canteen prices with two other prisons, HMP/YOI Bronzefield’s prices were shown to be the highest, with products up to 15% more expensive. What steps are being taken to remedy this issue?
Governor / Director
Altcourse (2021)
The quality and quantity of food provided for prisoners has consistently improved over the reporting year with the welcome addition of homemade soup and a bakery on site producing bread and rolls. Also kitchen equipment is maintained in a more timely matter. However there still remains a problem with the newly installed flooring which floods frequently despite a number of …
Governor / Director
Wymott (2022)
Despite rising food costs, the Catering Manager has continued to provide meals on a minimal daily meal allowance (see paragraph 5.1.10). The Board would like to see this increased as the current level is unsustainable in the current climate.
Governor / Director
Wymott (2022)
There has been no increase in the budget for Wymott prisoners’ pay for a number of years now, but the cost of items to purchase from canteen and catalogues is going up (see paragraphs 3.4.2 and 7.2.5). Can the prison expect to get an increase in the budget in the near future to enable them to pay prisoners a fair …
HMPPS
Winchester (2022)
How will HMPPS constructively support HMP Winchester’s efforts to help prevent prisoners getting into debt whilst they wait for their spend accounts to be set up?
HMPPS
Whitemoor (2022)
Will the Governor give personal attention to sorting out the intractable issues faced by the kitchen in order to ensure that the best possible local arrangements can be made amid the pressing national concerns about escalating living costs?
Governor / Director
Wealstun (2022)
To consider increasing the rate of pay in line with inflation to enable prisoners to be able to buy items from the canteen.
Governor / Director
Wealstun (2023)
To consider whether food budgets should be set at a national level and regularly benchmarked, particularly in times where inflationary pressures are clear, to ensure that they remain adequate.
HMPPS
Warren Hill (2023)
In light of ongoing concerns about the provision of food from the Hollesley Bay kitchen, the Board asks again that consideration be given to reinstating the kitchens at Warren Hill.
HMPPS
Stoke Heath (2023)
Can the overall HMPPS budget be increased to enable prisoner wages to rise in line with inflation so that they can afford everyday essentials and have less chance of getting into debt?
HMPPS
Leyhill (2023)
What action will the minister take to raise the food budget in line with inflation?
Ministry of Justice
Altcourse (2023)
The Board continues to hold the view, based on their observations and frequent discussions with prisoners and officers, that the current daily allowance for prisoners’ food is inadequate, particularly in the current economic climate. Are there any plans to review and revise the budget?
HMPPS
25-006-535 — Hampshire County Council
Summary: Miss X complained that the Council refused to provide her with free school meals despite being financially eligible. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.
LGO (Local Government & … Children S Care Services Dec 2025
24-023-329 — Cambridgeshire County Council
Summary: The Council was at fault for significant delay in assessing Miss X’s child’s Education, Health and Care Plan. The delay caused Miss X frustration and uncertainty and meant her child missed out on the special education provision. The Council also failed to properly consider if Miss X’s child needed …
LGO (Local Government & … Education Upheld Dec 2025
21-008-838 — Lancaster City Council
Summary: Mrs X complained the Council failed to take account of relevant powers to help her in respect of business rates at a pub following the death of the landlord during lockdown. Mrs X says the demand for payment of around £10,000 causes her significant financial hardship. There was no …
LGO (Local Government & … Benefits And Tax Upheld Mar 2022
24-001-531 — Cheshire East Council
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to provide free school meals for her child, Y, between 2018 and 2020 when they were too unwell to attend school. This is because the complaint is late and there is no good reason to investigate now.
LGO (Local Government & … Education Jun 2024
24-020-045 — London Borough of Tower Hamlets
Summary: We will not investigate this complaint about the support the complainant received from the Residents’ Support Scheme. This is because there is insufficient evidence of fault causing injustice.
LGO (Local Government & … Benefits And Tax Apr 2025
25-001-829 — Surrey Heath Borough Council
Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Benefits And Tax Jul 2025
21-002-027 — Wiltshire Council
Summary: Mr X complains the Council failed to fully consider his circumstances when he claimed a Discretionary Housing Payment. There was fault in the Council’s communications and in its consideration of his backdate request. We recommended a remedy.
LGO (Local Government & … Benefits And Tax Upheld Jul 2022
21-009-259 — London Borough of Hammersmith & Fulham
Summary: Mr X complained the Council’s decision to increase parking charges based on emissions was unfair. He says it affects the lower paid. We have not found fault by the Council.
LGO (Local Government & … Transport And Highways Not Upheld Jul 2022
22-010-410 — Cherwell District Council
Ms X complains that the Council has unreasonably refused her Council tax support for her heating bills. The Ombudsman will not investigate this complaint because the matter has been remedied.
LGO (Local Government & … Benefits And Tax Nov 2022
24-022-835 — Liverpool City Council
Summary: We will not investigate this complaint about the Council’s decision not to make an ex-gratia payment after it made an error in calculating the complainant’s council tax support. This is because the Council has already provided a satisfactory remedy.
LGO (Local Government & … Benefits And Tax Upheld May 2025
25-001-291 — Cheshire East Council
Summary: We will not investigate this complaint about an application for support from the Household Support Fund. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Benefits And Tax Jul 2025
24-021-577 — London Borough of Tower Hamlets
Summary: We will not investigate this complaint about the administration of a discretionary grant. This is because there is not enough evidence of the Council causing the complainant significant enough injustice to warrant it, and it would be reasonable to pursue any discrimination claim in court.
LGO (Local Government & … Benefits And Tax Aug 2025
24-020-797 — Walsall Metropolitan Borough Council
Summary: Miss X complained about the Council’s service in providing bins for her property. Miss X said that she is on maternity pay and has limited income, so she cannot afford the costs of the bins. However, the Council has offered no alternative options. Since our investigation began, the Council …
LGO (Local Government & … Environment And Regulation Upheld Aug 2025
21-017-986 — Portsmouth City Council
Summary: We will not investigate this complaint that the Council charges full council tax despite the complainant being on a low income. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Benefits And Tax Apr 2022
21-010-450 — Ipswich Borough Council
Summary: Mrs X complained about the amount the Council charged her for removing fly-tipped waste from an alleyway behind her property. Mrs X has said this has caused her mental and financial stress as she cannot afford to pay the cost and she believes the Council’s actions amount to discrimination. …
LGO (Local Government & … Environment And Regulation Not Upheld Apr 2022
22-001-371 — Medway Council
Summary: We will not investigate Miss X’s complaint about the Council not providing a lunch to her child Y during an activity day.
LGO (Local Government & … Other Categories May 2022
22-006-450 — Chelmsford City Council
Summary: We will not investigate this complaint about the Council not paying Mr X the council tax rebate for energy costs. There is not enough evidence of fault by the Council.
LGO (Local Government & … Benefits And Tax Sep 2022
22-007-509 — London Borough of Richmond upon Thames
Summary: We will not investigate this complaint about delays in the Council telling Mrs X when she needed to start paying her rent. This is because the Council has offered a suitable remedy to recognise the injustice caused by the delays and further investigation by us would not lead to …
LGO (Local Government & … Benefits And Tax Upheld Oct 2022
22-007-033 — Eden District Council
Summary: We will not investigate this complaint about the amount of housing benefit and council tax support the Council awarded to the complainant in 2020. This is because the complainant could have appealed to the tribunal and because it is a late complaint.
LGO (Local Government & … Benefits And Tax Oct 2022
22-001-259 — Waverley Borough Council
Summary: Ms K complained the Council failed to tell her of her right to appeal its decision when assessing her Council Tax and Housing Benefit. The Council has accepted it was at fault for not properly explaining Ms K had a right to appeal, putting her to the time and …
LGO (Local Government & … Benefits And Tax Upheld Oct 2022
22-010-355 — London Borough of Waltham Forest
Summary: We will not investigate this complaint about the Local Welfare Assistance scheme because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
LGO (Local Government & … Benefits And Tax Nov 2022
23-019-731 — Norwich City Council
Summary: We will not investigate this complaint about a housing benefit suspension because there is insufficient evidence of fault and injustice.
LGO (Local Government & … Benefits And Tax Apr 2024
23-008-255 — Wiltshire Council
Summary: We found fault by the Council on Mr H’s complaint about it failing to provide financial support to help him move to accommodation it found him. It failed to show it had proper processes and guidance in place when dealing with obtaining, assessing, deciding, and paying quotes. The agreed …
LGO (Local Government & … Benefits And Tax Upheld May 2024
24-022-360 — Wakefield City Council
Summary: We will not investigate this complaint about the Council’s provision of free school meals for children educated otherwise than at school. There is insufficient evidence of fault on the Council’s part to warrant investigation.
LGO (Local Government & … Education May 2025
24-023-496 — Northumberland County Council
Summary: We will not investigate this complaint about the recovery of housing benefit overpayments because it was reasonable for Ms X to appeal to the tribunal.
LGO (Local Government & … Benefits And Tax Jun 2025
24-017-013 — Cornwall Council
Summary: We will not investigate Mr X’s complaint about council tax liability and the Council delaying responses to his letters. This is because, at our invitation, the Council agreed to pay a symbolic payment to Mr X. We consider this to be a suitable remedy.
LGO (Local Government & … Benefits And Tax Upheld Jun 2025
25-002-203 — Stoke-on-Trent City Council
Summary: We will not investigate this complaint about how the Council handled Mr X’s council tax account. The court considered council tax liability, council tax support decisions carry appeal rights and it is reasonable to expect him to use them, and there is not enough evidence of fault to justify …
LGO (Local Government & … Benefits And Tax Aug 2025
25-006-010 — Kirklees Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for outstanding council tax arrears. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
LGO (Local Government & … Benefits And Tax Sep 2025
25-004-137 — London Borough of Hackney
Summary: We will not investigate Miss X’s complaint about Council Tax recovery and communication as it is unlikely we would find fault. We cannot investigate action within Court proceedings. And the Information Commissioner’s Office is better placed to consider a data protection complaint.
LGO (Local Government & … Benefits And Tax Sep 2025
25-010-213 — City of Bradford Metropolitan District Council
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
LGO (Local Government & … Benefits And Tax Sep 2025
25-010-164 — City of York Council
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
LGO (Local Government & … Benefits And Tax Sep 2025
25-005-985 — Preston City Council
Summary: We will not investigate this complaint about the Council’s actions regarding Mrs X’s council tax account. This is because further investigation would not lead to a different outcome.
LGO (Local Government & … Benefits And Tax Sep 2025
25-004-616 — Liverpool City Council
Summary: We will not investigate this complaint about a council tax support decision. This is because it is reasonable to expect Ms X to have appealed to the Valuation Tribunal.
LGO (Local Government & … Benefits And Tax Oct 2025
25-007-733 — London Borough of Southwark
Summary: We will not investigate this complaint about welfare payments because there is insufficient evidence of fault by the Council.
LGO (Local Government & … Benefits And Tax Oct 2025
24-009-193 — Nottinghamshire County Council
Summary: We will not investigate this complaint about household support fund. There is not enough evidence of fault to justify our involvement.
LGO (Local Government & … Benefits And Tax Oct 2024
201005364 — Scottish Prison Service
Mr C complained that he had bought an electrical extension lead in prison but, when he moved to another prison, he was told that the local policy there did not allow the use of such leads. It is not our role to decide what prison policies should be: that is …
SPSO (Scottish Public Se… Prisons Not Upheld Aug 2011
201202478 — Scottish Prison Service
Mr C, who is a prisoner, complained to the prison that the lunchtime meal had been adulterated (made impure or inferior by adding foreign substances) and was excessively salty. In taking his complaint to the prison's internal complaints committee (ICC), Mr C requested to call the catering manager as a …
SPSO (Scottish Public Se… Prisons Upheld Dec 2012
201202156 — South Lanarkshire Council
Ms C inherited a property from her mother, who had died unexpectedly. Unable to sell it, Ms C decided to rent the property out. She complained that the council had unreasonably held her liable for council tax during periods for which exemptions should have been granted. She said the council …
SPSO (Scottish Public Se… Local Government Upheld May 2013
20-009-037 — Trafford Council
Summary: The Council was at fault for repeatedly failing to collect
LGO (Local Government & … Environment And Regulation Upheld Feb 2022
21-015-369 — Coventry City Council
Summary: We will not investigate this complaint about the failure to arrange bin collections. The issues Ms C is complaining about affect all or most of the people in the local area.
LGO (Local Government & … Environment And Regulation Feb 2022
21-015-372 — Lincoln City Council
Summary: Miss X complained the Council failed to advise her to claim universal credit after she submitted a claim for housing benefit. The Council was at fault as it failed to respond to Miss X’s correspondence which meant she missed out on housing payments she was entitled to. The Council …
LGO (Local Government & … Benefits And Tax Upheld Jun 2022
24-013-442 — Watford Borough Council
Summary: We will not investigate this complaint about the Council ending one of the complainant’s two allotment tenancy agreements. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of significant injustice.
LGO (Local Government & … Other Categories Nov 2024
24-010-651 — Salford City Council
Summary: We will not investigate this complaint about an alledged failure by the Council to consider a payment arrangement for an outstanding council tax debt, or his request for discretionary relief. The Council has asked the complainant to complete the necessary form so it can consider this issues raised. It …
LGO (Local Government & … Benefits And Tax Nov 2024
24-011-750 — Leicester City Council
Summary: We cannot by law investigate this complaint about the Council taking enforcement action against the complainant to recovery unpaid council tax. This is because the Council was granted a liability order by a magistrates’ court. We have no jurisdiction to investigate a complaint which has been subject to legal …
LGO (Local Government & … Benefits And Tax Nov 2024