Inflexible Local Authority Funding
Over-reliance on bid-based, inflexible funding mechanisms for local authorities, preventing them from effectively addressing local needs.
2,045 items
12 sources
4 inquiries
Source spread
Where this theme appears
Inflexible Local Authority Funding has been flagged across 12 independent accountability sources:
4 inquiry recs
15 PFD reports
743 committee recs
1 CQC action
2 HMICFRS recs
1 PPO rec
24 NAO recs
1 IMB report
46 IMB recs
2 detention investigation recs
14 PHSO decisions
1192 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (4)
MAI-159 — Consider funding arrangements for police services
Recommendation: The Inquiry heard evidence that the impact of public funding cuts fell disproportionately hard on metropolitan police services, such as Greater Manchester Police, compared with non-metropolitan services. In the event that public funding cuts are in the future considered necessary …
Gov response: The Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to …
Accepted
RHI-20 — Flexible Expenditure Rules
Recommendation: Public expenditure rules should be sufficiently flexible so that false economies can be avoided. In order to deliver a policy objective, Departments should not be required to choose a more expensive option in overall terms because they cannot use the …
Gov response: [Note: The NI Executive responded to recommendations 19-23, 29-33 together as a group under the 'Governance and Financial Controls' theme.] Accepted with note that public expenditure in NI is governed by UK Budgeting rules set …
Accepted
SP42 — Decisions based on assessed need not inflexible criteria
Recommendation: Lancashire County Council should review its processes and training to ensure decisions regarding children and families are made on the basis of assessed need rather than inflexible criteria such as duration or ease of arranging services.
Response Pending
P2-46 — Local authority funding for security expedited
Recommendation: There must be a process to ensure that, where there is a requirement for funding to strengthen mortuary security, it is expedited and considered at the highest levels within the local authority.
Gov response: The Government has agreed to accept in principle this recommendation subject to further work to determine its full impact.
Accepted in Part
In progress
PFD Reports (15)
Bernard Gerrard
Concerns: Emergency ambulance services are experiencing unacceptable delays in vehicle response times, even for urgent calls, due to insufficient funding and overwhelming demand.
Response (East Midlands Ambulance Service NHS Trust): EMAS is negotiating with its Coordinating Commissioner regarding the contract settlement for 2018/19 and 2019/20, and anticipates recruiting and training additional frontline operational staff and staff within the Emergency Operations …
Overdue
June Russell
Concerns: The junction has a persistently high injury collision rate, requiring urgent improvements to signage, traffic lights, and line of sight, with existing work progressing too slowly.
Response (Slough Borough Council): The Council has commissioned an independent road safety review of the junction and will provide a detailed report with proposals for improvements in approximately 6-8 weeks, with recommendations for short, …
Responded
James Wheeler
Concerns: There is a critical lack of national guidance for monitoring refractory epilepsy, particularly for assistive technology. Additionally, a local authority failed to consistently conduct legally required annual Care Act reviews due to resource constraints.
Response (National Institute for Health and Care Excellence): NICE's guideline on epilepsies (CG137) is being updated, with a draft consultation expected in November 2020 and publication planned for June 2021. The update will consider the effectiveness of new …
Response (the Department of Health and Social Care): The Department of Health and Social Care acknowledges concerns regarding annual reviews and highlights the Social Care Act 2014. They note that a LeDeR review is being conducted and that …
Response (Stockport Metropolitan Borough Council): Stockport Council is creating a dedicated review team of six social workers and a team manager to address the backlog of annual reviews in the Learning Disabilities Service, with an …
Responded
Jack Postle
Concerns: The maternity unit suffered from insufficient capacity for safe care, and consultant guidance inappropriately limited the availability of caesarean sections following failed inductions.
Response (West Hertfordshire Teaching Hospitals NHS Trust): West Hertfordshire Teaching Hospitals NHS Trust has developed a Prevention of Future Deaths Action Plan for 2020/21 including measures to improve the maternity pathway and is scoping the possibility of …
Responded
Pauline Keen
Concerns: A lack of formal communication policy between KMPT and Kent County Council AMHP service caused delays in processing Mental Health Act applications.
Overdue
Matthew Dale
Concerns: Confusion between multiple agencies regarding care terms, funding, and provision led to a mismatch between Matthew's expected and actual care, hindering proper support for his complex needs.
Overdue
Emlyn Roberts
Concerns: Unacceptable and persistent ambulance delays, a problem worsening over ten years despite previous reports, demonstrate inadequate cohesive planning for both short-term pressures and long-term solutions.
Overdue
Mary Jones
Concerns: Persistent and unacceptable ambulance delays, compounded by patient offload issues at emergency departments, are linked to a lack of local authority involvement in addressing social care deficiencies affecting patient flow.
Response (Welsh Ambulance Service NHS Trust): The Welsh Ambulance Service NHS Trust acknowledges concerns about ambulance delays and inability to offload patients. They state they have robust plans in place and liaise with Health Boards but …
Responded
Lauren Bridges
Concerns: Underfunding for local mental health beds and reliance on independent providers caused delayed discharges for out-of-area patients. Fragmented IT systems and inconsistent processes created significant communication failures.
Response (NHS England): NHS England reports on actions taken by Dorset Healthcare University NHS Foundation Trust: improvement to data and oversight, appointment of an out of area co-ordinator and a programme of quality …
Response (Dorset Healthcare University NHS Foundation Trust): Dorset HealthCare has made changes to the Hospital Overview document, enhanced the daily Hospital Overview situation report, improved communication between Clinical Site Managers and introduced monthly audits to ensure standards …
Response (Department of Health and Social Care): The Department of Health and Social Care notes actions taken by NHS England and Dorset Healthcare University NHS Foundation Trust. They are investing in community mental health care and have …
Responded
Ian Dixon
Concerns: A lack of policy governing interaction between the Council and Stockport Homes means urgent equipment requests and repairs are not reviewed, risking delays and uncompleted works.
Response (Stockport Homes): Stockport Homes will develop target timescales for adaptations, monitor major adaptations via a monthly panel, and develop a Sharepoint site for monitoring minor adaptations, all by the end of May …
Response (Stockport Metropolitan Borough Council): Stockport Metropolitan Borough Council will ensure workers follow up on adaptation requests, document them on the case management system, and strengthen the SLA with Stockport Homes by the end of …
Responded
Colin Waterhouse
Concerns: Inadequate support services and an inaccessible digital bidding system for social housing left a palliative care patient in unsuitable accommodation, negatively impacting his wellbeing.
Response (DLUHC): The Ministry acknowledges concerns about the social housing bidding process and availability of social housing. They state they have increased flexibilities on how councils can use their Right to Buy …
Responded
Martyn Stringer
Concerns: A severe and frequent lack of suitable beds for compulsory mental health detention prevents patients from receiving critical care, with beds sometimes denied due to anticipated demand.
Response (NHS England): NHS England is addressing mental health bed availability through investment in community, crisis, and acute mental health services, and directing systems to reduce average length of stay in adult acute …
Responded
Joanita Nalubowa
Concerns: Rigid Mental Health Act aftercare criteria lack flexibility, preventing suitable accommodation for patients whose historical residences are inappropriate, risking future harm by limiting discretion in placement decisions.
Response (MHCLG): The MHCLG will write to the local authorities concerned to remind them of their statutory duties, and the government will bring forward changes to social housing allocations regulations to apply …
Responded
Barry Myers
Concerns: Insufficient funding prevents the provision of urgent mechanical thrombectomy services between 4 pm and 8 am at University Hospitals Sussex NHS Foundation Trust.
Response (NHS England): NHS England highlights existing funding for thrombectomy services and ongoing support for UHSx; it mentions regional access to 24/7 services and internal discussions regarding PFD reports to share learning.
Response (University Hospitals Sussex NHS Foundation Trust): The Trust has extended access to Mechanical Thrombectomy for Sussex patients through mutual aid pathways with UCL and Southampton, approved a business case to extend the local service to 7 …
Responded
John Alston
Concerns: Confusion and delays in identifying the correct Integrated Care Board (ICB) responsible for commissioning a patient's care led to delays in accessing appropriate support or placements.
Response (NHS England): NHS Lancashire and South Cumbria ICB has changed and refined processes for sharing information when transferring patient funding to ensure all relevant details are shared with receiving ICBs. They now …
Responded
Committee Recommendations (743) — showing 50 strongest matches
#17 —
Recommendation: The geographical inequity of relying on council tax to provide the majority of funding for adult social care is compounded by an out-of-date adult social care relative needs formula. The Government must update the adult social care relative needs formula …
Gov response: Achieving the high quality, personalised care and support outlined in People at the Heart of Care, starts in the home where people live. Wherever possible, care and support should be in a person’s own home …
Under Consideration
#16 —
Recommendation: One-year funding settlements and short-term grants are hampering local authorities’ ability to plan and to deliver value for money, which in turn affects local care markets as it makes it more difficult for local authorities to enter longer term contracts …
Gov response: In developing the People at the Heart of Care white paper, we engaged extensively with other government departments, including the Department for Levelling Up, Housing and Communities (DLUHC) and the Department for Work and Pensions …
Accepted
#15 —
Recommendation: We recognise the benefits of raising a proportion of funding for adult social care locally. As we have argued in previous reports, we support greater fiscal devolution. In finding the right balance of funding sources for adult social care, however, …
Gov response: In December 2021, People at the Heart of Care was published, setting out the government’s 10-year vision for adult social care. These reforms were to be funded by the announced Health and Care Levy, which …
Accepted
#27 — Review local authority funding and taxation, including land value taxes and fiscal devolution
Recommendation: The next Government must embark on a fundamental review of the system of local authority funding and local taxation, exploring all options for removing its current regressive elements and bringing it into the 21st Century. This should include consideration of …
Gov response: 54. The Government is committed, as set out above, to improving the local government finance system in the next Parliament. Any changes to the Settlement or finance system will require significant consultation with the wider …
Not Addressed
#18 — Temporary funding fails to resolve fundamental mismatch in Dedicated Schools Grant and SEND costs.
Recommendation: The Government’s use of the statutory override and one-off ‘safety valve’ funding are temporary measures and do not address the underlying mismatch between demand, costs, and annual Dedicated Schools Grant funding. They will not prevent local authorities from accumulating further …
Gov response: 29. The Government agrees that close, bilateral working between DLUHC and DfE is important in tackling issues with the cost of SEND provision. The Government seeks to improve the outcomes and experiences of children and …
Accepted
#15 — Plan a sustainable mechanism to deliver billions in annual funding for adult social care.
Recommendation: We reiterate the recommendation we made in our July 2022 report Long-term Funding of Adult Social Care, that the Government needs to recognise the need for more funding to local authorities for delivery of adult social care, in the order …
Gov response: 22.T he Government has recognised the pressures in adult social care and has made available up to £8.6 billion of additional funding over two years to support social care and discharge. This additional funding includes …
Accepted
#9 — Business rates system is outdated, complex, misaligned, disproportionately impacting deprived local authorities.
Recommendation: The business rates system is overly complex, outdated and in urgent need of reform. The baselines used in the business rates retention scheme are over 10 years out of date and their continued use is causing a significant misalignment between …
Gov response: 12. Following a manifesto commitment, the Government completed a review of the business rates system in 2021. Parliament subsequently passed the Non-Domestic Rating Act 2023 to give effect to the review’s conclusions, including measures to …
Accepted
#7 — Using capital funding for revenue is unsustainable, risking asset sales and delaying reforms.
Recommendation: However, local authorities’ use of capital funding for revenue expenditure is not sustainable and at best it can only be a temporary solution to short-term financial pressures. We have concerns that the Government, if it does grant these additional flexibilities, …
Gov response: 9. On 18 December, the Department launched a call for views to identify and develop options for the use of capital resources and borrowing to support and encourage invest-to-save activity and more flexibilities to use …
Not Addressed
#4 — Urgently reform council tax by revaluing properties and introducing additional bands.
Recommendation: We repeat the recommendation made in our July 2021 report, Local Authority Financial Sustainability and the Section 114 Regime, and our November 2023 report, Council Tax Collection: namely, that: the Government must urgently reform council tax by undertaking a revaluation …
Gov response: 5. The Government remains committed to improving the local government finance landscape in the next Parliament. The starting point for this work should be consideration of the purpose and functions of local government. The government …
Not Accepted
#3 — Council tax is outdated, regressive, and disproportionately impacts deprived local authorities' funding.
Recommendation: There is widespread agreement that Council tax is outdated, regressive, and long overdue for reform. The Government’s increasing reliance on council tax to fund local authorities is causing a disproportionately negative impact on funding levels for authorities in the most …
Gov response: 5. The Government remains committed to improving the local government finance landscape in the next Parliament. The starting point for this work should be consideration of the purpose and functions of local government. The government …
Not Accepted
#2 — Include additional funding in 2024–25 settlement to bridge local authorities' £4bn gap, outlining prioritisation.
Recommendation: The Government must include additional funding in the local government finance settlement for 2024–25 to ensure local authorities bridge their estimated £4 billion funding gap. The Government must set out which local authorities are being prioritised and why for this …
Gov response: 1. As the Secretary of State acknowledged in December, the Department recognises that there are “significant funding pressures facing Local Government”. That is why, having listened to the views of local government, on 24 January …
Partially Accepted
#1 — Local authorities face systemic underfunding and £4 billion gap from demand and inflation.
Recommendation: Local authorities have seen significant reductions in their spending power coincide with increasing demand for their services and inflationary pressures exceeding those in the wider economy. Recent funding settlements, while increasing in cash terms, have not kept pace with these …
Gov response: 1. As the Secretary of State acknowledged in December, the Department recognises that there are “significant funding pressures facing Local Government”. That is why, having listened to the views of local government, on 24 January …
Partially Accepted
#17 — Multi-year funding settlement for adult social care remains uncertain for local government.
Recommendation: We challenged the Department on whether we were ever going to see a multi-year funding settlement for local government and if the extra money for adult social care in 2023–24 and 2024–25 would continue into future years. Both the Department …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Recommendation implemented 3.2 The department is making good progress towards the 10-year vision for adult social care set out in the People at the Heart of Care …
Not Addressed
#15 — Fragmented, uncertain short-term funding stifles long-term planning and investment in adult social care.
Recommendation: We have reported before on the prevalence of short-term, one-off funding for local authorities and recommended that government explore ways to provide greater confidence over long-term funding.31 With regard to adult social care, this lack of financial certainty has constrained …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Recommendation implemented 3.2 The department is making good progress towards the 10-year vision for adult social care set out in the People at the Heart of Care …
Not Addressed
#3 — Set out spending review preparations and long-term funding certainty for local authorities.
Recommendation: Local authorities are having to plan and commission adult social care services against a backdrop of fragmented and uncertain funding. We have long voiced our frustration at the short-term and multiple funding pots provided to local government and recommended that …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The department is making good progress towards the 10-year vision for adult social care set out in the People at the Heart of Care white paper. …
Accepted
#22 — Increased asylum decisions burden local authorities with rising homelessness and significant costs.
Recommendation: The National Audit Office reported that the increase in asylum decisions had placed greater pressure on local authorities to support refugees in finding accommodation, and increased the risk of homelessness and rough sleeping.35 We received written evidence from the London …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Home Office will establish a working group with the Local Government Association and Local Authority Chief Executive regional leads to address issues raised …
Accepted
#6 — Mandate DfE to provide support for local authorities to manage long-term sustainable SEN spending.
Recommendation: In the longer term, the SEN system remains unviable with piecemeal interventions, such as Safety Valve, doing nothing to provide a financially sustainable system. Based on the Department’s current forecasts on the need for SEN support, the annual gap between …
Gov response: The government agrees with the Committee’s recommendation. their SEN-related spending sustainably in the longer term, starting with the publication of the Delivering Better Value in SEND toolkit. As set out in the response to recommendation …
Accepted
#5 — Require central government to involve local authorities in solving critical SEN financial challenges.
Recommendation: Departmental witnesses could not provide any potential solution to the critical and immediate financial challenges facing many local authorities due to persistent and significant SEN-related overspends. The impact of these are being deferred under the temporary “statutory override” scheme, which …
Gov response: The government agrees with the Committee’s recommendation. are putting on local government, and in particular, the impact of the Dedicated Schools Grant (DSG) deficits on councils’ finances. It will work with the sector on a …
Accepted
#27 — Significant unspent Community Infrastructure Levy funds exist, with potential for transport investment.
Recommendation: Just over half of local planning authorities in England charge a Community Infrastructure Levy (CIL) to fund local infrastructure for new developments.55 This levy can be used to increase the capacity of or to repair existing infrastructure, including transport, flood …
Gov response: 4.4 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2025 4.5 The Community Infrastructure Levy guidance issued by the Ministry for Housing, Communities and Local Government already emphasises that Community Infrastructure Levy …
Partially Accepted
#26 — Department acknowledges arguments for re-evaluating funding allocation, considering flood risk impacts.
Recommendation: We asked the Department whether it considers where investment could have the greatest impact and why a factor such as traffic volume has not been included.52 The Department said that arguments for including other factors are often made, and that …
Gov response: 4.1 The government disagrees with the Committee’s recommendation. 4.2 The government agrees to review the funding formula that it uses to distribute capital funding to local highways authorities to see whether it can be adjusted …
Not Addressed
#25 — Road funding allocation formula does not consider road condition, traffic volume, or environmental factors.
Recommendation: The Department does not base funding allocation on other information, such as the condition of roads nor on factors that could have led to a deterioration in the condition of roads such as traffic volume, type of traffic or environmental …
Gov response: 4.1 The government disagrees with the Committee’s recommendation. 4.2 The government agrees to review the funding formula that it uses to distribute capital funding to local highways authorities to see whether it can be adjusted …
Not Addressed
#24 — Department's local road funding primarily allocates based on road network length and assets.
Recommendation: Most of the Department’s funding to local authorities over the last decade has been through the eight funding pots that use road network length as the main basis for allocations. The mechanism for these pots uses simple data sets to …
Gov response: 4.1 The government disagrees with the Committee’s recommendation. 4.2 The government agrees to review the funding formula that it uses to distribute capital funding to local highways authorities to see whether it can be adjusted …
Not Addressed
#23 — Short-term funding allocations may drive reactive maintenance despite single funding source perception.
Recommendation: The Department acknowledged that the succession of short-term funding allocations may have driven local authorities to be more reactive.44 However, the Department believes that local authorities treat the funding from the Department as a single source and are not concerned …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2027 5.2 To ensure the development of a robust and proportionate monitoring and evaluation framework, the department plans to commission a feasibility study …
Accepted
#20 — Department defers providing certainty on future multi-year local road funding to HM Treasury.
Recommendation: We asked the Department when it will provide certainty over the number of years and amount of funding local authorities will receive. The Department told us that it would be a decision for HM Treasury and the Government during the …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 3.2 Long term certainty is determined by the length of the settlement set out by a Spending Review. 3.3 The government is …
Accepted
#19 — Local road maintenance funding predominantly provided annually, lacking longer-term settlements.
Recommendation: The Department has largely provided its funding to most local authorities on an annual basis, instead of via longer-term settlements as in other areas of transport.33 For example, the strategic road network (motorways and some major A roads) is funded …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 3.2 Long term certainty is determined by the length of the settlement set out by a Spending Review. 3.3 The government is …
Accepted
#18 — Department acknowledges current local road funding arrangements are complex and require simplification.
Recommendation: We questioned the Department on the complexity of its current funding arrangements and how well they are currently working. The Department agreed that funding is not streamlined and acknowledged arguments for simplification, recognising that consolidating funding might allow local authorities …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 3.2 Long term certainty is determined by the length of the settlement set out by a Spending Review. 3.3 The government is …
Accepted
#17 — Local road funding has become increasingly complex with twelve different funding pots.
Recommendation: During the past decade, funding for local roads has become more complex, with the Department providing 12 different funding pots for road maintenance. Each type of funding has different eligibility criteria; eight of the 12 are based on road network …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 3.2 Long term certainty is determined by the length of the settlement set out by a Spending Review. 3.3 The government is …
Accepted
#4 — Revise local road funding allocation considering usage, environment, and explore Community Infrastructure Levy use.
Recommendation: The Department does not allocate funding to local authorities for the maintenance of local roads according to where it is most needed. The Department provides most of its funding to local authorities based on road length, number of bridges, and …
Gov response: The government agrees with the Committee’s recommendation. Communities and Local Government already emphasises that Community Infrastructure Levy receipts can be spent on failing existing infrastructure, as well as on its more widely recognised use for …
Accepted
#3 — Simplify local authority road funding, provide long-term certainty, and clarify maintenance monitoring.
Recommendation: The Department’s approach to funding is short-term and fragmented, hindering local authorities from planning more cost-effective work. In the last decade funding for local roads has become more complex, with the Department providing funding to local authorities via 12 different …
Gov response: The government agrees with the Committee’s recommendation. government is reviewing its approaches to evaluating spending on local highway maintenance and the data that it gathers to understand the condition of the local highway network. Once …
Accepted
#28 — MHCLG acknowledges poor coordination of homelessness funding, committing to synthesise multiple grant streams
Recommendation: We pressed MHCLG on the poor coordination in funding for homelessness caused by the absence of a cross-government strategy. Local authorities need to understand numerous funding streams, from different government departments. MHCLG explained that its November 2024 local government funding …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: after Spending Review 2025 5.2 For 2025-26, MHCLG will be consolidating its main rough sleeping and single homelessness focused grants (Rough Sleeping Initiative, which …
Accepted
#24 — DWP temporary accommodation subsidy remains below full costs; MHCLG's consideration unclear
Recommendation: DWP explained that it sets the subsidy level using a rate that has never covered local authorities’ full costs, to incentivise them in their procurement of temporary accommodation. MHCLG added that it considers local authorities’ financial position with regard to …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Department for Work and Pensions wrote to Committee, on 21 February 2025, setting out its justification for the levels of Local Housing Allowance …
Accepted
#23 — Local authorities face rising 'Temporary Accommodation Subsidy loss' from outdated LHA rates
Recommendation: LHA rates also impact the amount that local authorities can reclaim as a subsidy from DWP for temporary accommodation costs. The amount that can be reclaimed depends on a number of factors, including the January 2011 LHA rate appropriate to …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Department for Work and Pensions wrote to Committee, on 21 February 2025, setting out its justification for the levels of Local Housing Allowance …
Not Addressed
#5 — Detail how MHCLG's cross-government homelessness strategy will consolidate funding and improve coordination.
Recommendation: Tackling homelessness has long been hampered by the absence of a joined up, cross-government approach. Each of the UK devolved administrations has an overarching homelessness strategy or action plan. By contrast, there is no strategy or target for homelessness in …
Gov response: The government agrees with the Committee’s recommendation. policy in England where appropriate. In particular, the government has been monitoring the implementation and impact of reforms to the private rented sector in Scotland, to inform its …
Accepted
#23 — NHSE's top-down guidance significantly hinders local health systems' intended resource allocation autonomy.
Recommendation: Local areas would value more flexibility about where they can direct their resources to achieve greatest impact, including how they fund measures to prevent ill health. ICBs were supposed to have greater autonomy in determining how to allocate resources locally …
Gov response: 5.11 The department and NHSE recently announced changes to the NHS operating model to move power from the health centre to local leaders. In keeping with this change, 2025-26 Operational Planning Guidance removed many ringfences, …
Accepted
#9 — Discrepant budget timings impede joint strategic planning between local authorities and NHS bodies.
Recommendation: We asked how local authorities and NHS bodies could be expected to work together and deliver a joint strategy when local authorities receive provisional budgets in December, and final ones by February, but NHS 8 C&AG’s Report, paras 1.6 and …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: December 2025 1.2 NHS England publishes planning guidance as soon as funding is finalised and approval is received by Government, in recent years this has …
Accepted
#5 — Define government health prevention spending and increase flexible funding for local systems.
Recommendation: Given the constraints on public spending, it is highly likely that re- focusing attention from sickness to prevention cannot be achieved without re-allocating existing NHS funds in the same direction. Senior ICB leaders report a continued lack of progress with …
Gov response: The government is considering this recommendation. ambitions for the 10 Year Health Plan. Funding for 2026-27 onwards will be determined following Spending Review Phase 2 and will be aligned to support the delivery of the …
Under Consideration
#6 — Set out detailed plans for reducing asylum support spending and clearing the claims backlog.
Recommendation: We are concerned that the Home Office’s work to resolve the asylum backlog may increase costs elsewhere, such as for Local Authorities or the Ministry of Justice. The Home Office has a track record of poor engagement with local authorities, …
Under Consideration
#20 — Ringfencing of Homelessness Prevention Grant funding may detrimentally impact some local authorities.
Recommendation: We welcome the Government’s decision to increase homelessness funding for 2025/26, including the £192.9 million uplift to the Homelessness Prevention Grant (HPG). However, the decision to ringfence 49% of HPG funding for activities to prevent and relieve homelessness may be …
Gov response: The Government currently spends around £34 billion annually on housing support including around £12 billion in the private rented sector. Local Housing Allowance (LHA) rates, which set the maximum level of support in the private …
Not Addressed
#31 — Local government reforms and reorganisation present opportunities but begin from a fragile financial position.
Recommendation: Written evidence we received from the Chartered Institute of Public Finance and Accountancy pointed out that funding reform and local government reorganisation were opportunities to improve sustainability in the sector, but that local government approached these extensive reforms from a …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: by the end of 2025, as part of the upcoming multi-year Local Government Finance Settlement. 2.2 On 20 June 2025, the government published the …
Accepted
#29 — MHCLG acknowledges insufficient funding, aiming for efficiency and demand management amid uncertainties.
Recommendation: We challenged MHCLG as to whether its reforms will put local government finance on a sustainable footing. It acknowledged that there was not enough money in the system, so the aim of the reforms was to use the money available …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: by the end of 2025, as part of the upcoming multi-year Local Government Finance Settlement. 2.2 On 20 June 2025, the government published the …
Accepted
#28 — MHCLG aims to align local funding with needs but acknowledges reform distribution risks.
Recommendation: We asked MHCLG how its reforms will help councils deal with the immense financial challenges they face. It told us it recognised the problems and, through funding reform, it was seeking to align the way funding is distributed much more …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: by the end of 2025, as part of the upcoming multi-year Local Government Finance Settlement. 2.2 On 20 June 2025, the government published the …
Accepted
#27 — Central government acknowledges outdated local government finance system and plans reforms.
Recommendation: Central government acknowledges the local government finance system is complex and outdated, with long-standing plans for reform not having taken place.75 In autumn 2024 government committed to reforms over the medium term. Alongside confirming the reintroduction of multi-year funding settlements …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: by the end of 2025, as part of the upcoming multi-year Local Government Finance Settlement. 2.2 On 20 June 2025, the government published the …
Accepted
#26 — Fundamental reform of the SEND system is essential to address ongoing deficits.
Recommendation: Iain Murray from CIPFA warned that even if these deficits were written off, local authorities would immediately start to accumulate new deficits due to high levels of demand in SEND.71 MHCLG told us that there was huge amounts of work …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: end of 2025 5.2 This government recognises the pressures local authorities are facing because of their Dedicated School Grant deficits. The Department for Education …
Accepted
#25 — Government has not yet presented a solution for managing post-2026 SEND budget deficits.
Recommendation: Many local authorities have seen rises in Special Educational Needs (SEND) demand, and the NAO has previously reported that 101 local authorities overspent their SEND-related budgets in 2022–23.67 Department for Education (DfE) estimates suggest that by the end of 2027–28, …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: end of 2025 5.2 This government recognises the pressures local authorities are facing because of their Dedicated School Grant deficits. The Department for Education …
Accepted
#24 — Exceptional Financial Support is no longer exceptional and lacks long-term funding strategy.
Recommendation: Written evidence we received highlighted that EFS was no longer considered exceptional and there were concerns that some local authorities required measures ‘over and above’ the EFS framework, given the scale of their financial distress.64 MHCLG told us it recognised …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: end of 2025 5.2 This government recognises the pressures local authorities are facing because of their Dedicated School Grant deficits. The Department for Education …
Accepted
#23 — Exceptional Financial Support for councils allows capital asset use for revenue, not new funding.
Recommendation: Central government has introduced measures to help local authorities manage budget overspends. In 2020–21, MHCLG introduced the Exceptional Financial Support (EFS) framework to help local authorities that are in financial trouble.57 Since then, 42 local authorities have received over £5 …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: end of 2025 5.2 This government recognises the pressures local authorities are facing because of their Dedicated School Grant deficits. The Department for Education …
Accepted
#20 — Employer NICs and National Living Wage rises create significant cost pressures for care providers.
Recommendation: Written evidence we received from Mencap, a social care provider supporting over 4,000 people with learning difficulties, indicated that the changes to employer NICs coupled with increases in the National Living Wage, could potentially cost it an additional £18 million …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2025 4.2 The government disagrees with the Committee’s conclusion that there was no assessment of increases in NICs on local government. At Autumn …
Accepted
#18 — HM Treasury NICs compensation excludes indirect cost increases passed onto public sector.
Recommendation: HM Treasury told us that it calculated the level of compensation for public authorities by apportioning the expected increase in direct NICs between the different work forces within the public sector. We were told that this did not account for …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2025 4.2 The government disagrees with the Committee’s conclusion that there was no assessment of increases in NICs on local government. At Autumn …
Accepted
#13 — Lack of joined-up working results in competing funding demands for local authorities.
Recommendation: Many departments rely on local authorities to deliver policy initiatives, although lack of joined-up working has resulted in competing funding demands. Our predecessors warned that competition between the Home Office and local authorities for local accommodation was “driving up prices …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: by the end of 2025, as part of the upcoming multi-year Local Government Finance Settlement. 2.2 On 20 June 2025, the government published the …
Accepted
#12 — Numerous ring-fenced grants create administrative burden for local authorities, prompting consolidation efforts.
Recommendation: Outside of the finance settlement, local authorities can receive hundreds of different local grants from several government departments. While there is no official count, Councillor Pete Marland suggested that there are around 300 funding streams coming from central government to …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: by the end of 2025, as part of the upcoming multi-year Local Government Finance Settlement. 2.2 On 20 June 2025, the government published the …
Accepted
HMICFRS Recommendations (2)
PEEL 2021-22 CoC Recommendations: Gloucestershire Constabulary
Cause of concern: The force does not have adequate financial plans in place and is not managing its resources effectively. Recommendation: Gloucestershire Constabulary should develop a sustainable and affordable medium-term financial plan, that will enable it to provide policing services …
Recommendation
FRS 2018-19 CoC Recommendations: Buckinghamshire Fire and Rescue Service
Cause of concern: We have serious concerns as to whether Buckinghamshire FRS has the resources it needs to meet its foreseeable risk. As a result of the financial position the service finds itself in, it doesn’t have enough operational firefighters …
Recommendation
PPO Death in Custody Recommendations (1)
NAO Audit Recommendations (24)
Implementing statutory biodiversity net gain
On facilitating local delivery, Defra should: ensure local authorities have sufficient and timely funding certainty to allow longer-term planning;
Accepted
Local government financial sustainability
As part of the spending review, and to support a cross-departmental approach, we recommend that HM Treasury: incentivise government departments to invest in preventative services to deliver better outcomes and improved value for money
Accepted
Local government financial sustainability
We recommend that MHCLG: as a matter of urgency, work with DfE to support local authorities to sustainably manage their dedicated schools grant and address the cumulative deficits before the statutory override ends on 31 March 2026.
Accepted
Local government financial sustainability
As part of the spending review, and to support a cross-departmental approach, we recommend that HM Treasury: work to provide a spending framework that supports the government?s plans for local government funding and service reform
Accepted
Local government financial sustainability
We recommend that MHCLG: work with the local government sector to improve the transparency and consistency of local authority reporting on reserves to aid understanding of local authorities? overall financial positions;
Accepted
Local government financial sustainability
We recommend that MHCLG: explore how the impact of preventative services can be evaluated and incentivised to deliver better outcomes and improved value for money
Accepted
Local government financial sustainability
We recommend that MHCLG build on recent announcements to develop a whole-system approach to local government financial sustainability. This approach would consider interdependencies and consequences across services and departmental boundaries and should be underpinned by clear expectations of local government. …
Accepted
Local government financial sustainability
We recommend that MHCLG build on recent announcements to develop a whole-system approach to local government financial sustainability. This approach would consider interdependencies and consequences across services and departmental boundaries and should be underpinned by clear expectations of local government. …
Accepted
The condition and maintenance of local roads in England
To improve its approach to funding local road maintenance, DfT should consolidate the number of shorter-term funds through which local authorities receive funding for road maintenance. This should include consolidating funding pots that use similar mechanisms to allocate funds.
Accepted
Implementing statutory biodiversity net gain
use monitoring information on the biodiversity units market to identify any differential regional impacts of the policy, such as local authorities less engaged with the policy, and target support to them; and
Accepted
School funding in England
d) Take action to help mainstream schools deal with high-needs cost pressures. The Department needs to complete its review of support for pupils with special educational needs and disabilities and set out how it will improve this aspect of the …
Accepted
Local government finance in the pandemic
g) In time to be of use to authorities’ 2022-23 budget-setting processes the Department and HM Treasury should produce a long-term financial plan for the sector that: • sets out when the various paused elements of the local government finance …
Accepted
Local government finance in the pandemic
f) The Department, supported by the rest of government, should carry out a review of the lessons from the pandemic in order to understand better the information it needs to manage financial risk in the sector, including: • the Department’s …
Accepted
Local government finance in the pandemic
To address long-standing issues and ensure the government and the sector are prepared for the future: e) the Department, working with other departments, should focus more fully on risks to service sustainability. Government, led by the Department should: • assess …
Accepted
Local government finance in the pandemic
d) In recognition that the sector remains under significant financial stress in the short term, the Department should: • maintain its exceptional support offer, with appropriate capacity within the Department to ensure timely consideration of requests; and • consider how …
Accepted
Local government finance in the pandemic
c) the Department and HM Treasury should explore how to provide the sector with greater clarity over future funding both during the pandemic and the recovery including: • signalling clearly on a timely basis the likelihood of further funding or …
Accepted
The effectiveness of government in tackling homelessness
As part of the next spending review, and to support a cross-cutting approach to tackling homelessness, we recommend that HM Treasury should review and seek to simplify cross-departmental funding for homelessness.
Accepted
NHS Financial Management and Sustainability
To facilitate greater efforts at medium- and longer-term financial planning, DHSC and NHSE should propose to HM Treasury ways to deploy more health funding on a longer timeframe than annual allocation and planning cycles allow. Remedies could include greater flexibility …
Accepted
Active Travel in England
DfT should: c. develop a more stable funding environment for local authorities delivering active travel interventions by working with others in government. This would help local authorities to invest in plans and resources and deliver interventions more efficiently;
Accepted
Improving Broadband
e) set out how it will retain local body expertise in a centralised procurement model, including how it will mitigate the risk of financial pressures on local government leading to broadband teams being disbanded;
Partially accepted
The adult social care market in England
c) in conjunction with the Ministry, Department for Work & Pensions and local government, develop a cross-government strategy for the range of accommodation and housing needed for people with care needs, and how to fund it;
Rejected
Local government finance in the pandemic
h) In preparation for, and to mitigate the impacts of, future pandemics or similar crises, the Department needs to: • incorporate an assessment of the sector’s resilience to a future pandemic or similar crisis as part of its ongoing monitoring …
Accepted
Supporting disadvantaged families through free early education and childcare entitlements in England
The Department should identify how it can best incentivise the provision of sufficient high-quality entitlement places in deprived areas. This should include reviewing the effectiveness of the existing supplement arrangements and establishing why local authorities are making only limited use …
Partially accepted
Tackling serious and organised crime
The Department’s work to change how it funds efforts to tackle serious and organised crime should focus on streamlining processes and giving greater certainty to organisations. Funding for serious and organised crime comes from multiple sources that are subject to …
Accepted
IMB Recommendations (46)
Bure (2025)
Why are training prisons such as Bure being subject to significant budget cuts in education, including workshops, when the likely impact is a narrower breadth of curriculum and fewer opportunities for purposeful activities?
Ministry of Justice
Stocken (2020)
Prisons which reduce their capacity to take prisoners for resettlement preparation should have their funds redirected to prisons such as Stocken which increasingly has to fulfil a role for which it is not adequately funded.
HMPPS
Stoke Heath (2023)
Can the overall HMPPS budget be increased to enable prisoner wages to rise in line with inflation so that they can afford everyday essentials and have less chance of getting into debt?
HMPPS
Oakwood (2025)
There is only one Neurodiversity Coordinator (appointed by the Ministry of Justice) to each prison in England, including HMP Oakwood, irrespective of its population and need. HMP Oakwood’s neurodiversity coordinator currently estimates that it has 900 neurodiverse prisoners (40%). Can the Minister review the neurodiversity funding for individual prisons to support their specific needs and size of population?
Ministry of Justice
Eastwood Park (2025)
Elsewhere in the public sector, establishments receive an annual devolved budget to undertake routine maintenance and minor capital works. Such budgets provide excellent value and outcomes. Why can prisons not receive a similar devolved budget for Governors to manage directly on locally determined priorities?
HMPPS
Wealstun (2020)
Ensure that funding for prisons is sufficient to allow full regimes to be provided to all prisoners, officer training requirements to be met and the prison to be able to support prisoners’ rehabilitation, to enable their successful resettlement.
Ministry of Justice
Stafford (2020)
As in previous years, will HMPPS review: The budget needed in view of the extra pressure put on prison resources by an elderly population; in order to create and maintain specialist facilities and activities for those unable to perform paid work
HMPPS
Stafford (2020)
As in previous years, will HMPPS review: The budget available to the Governor for resident pay and ensure that it recognises that HMP Stafford, once again, achieved a high level of employment/education attendance amongst its population yet could not match the pay rates offered in private prisons
HMPPS
Hollesley Bay (2021)
To allow Governors of prisons greater budgetary flexibility to meet the priorities of their prison.
HMPPS
Brixton (2021)
Prisoner pay varies across the estate depending on the other pressures on a prison’s budget. This should be reviewed so that a standard amount can be provided across the estate, to match the standard costs of items available through canteen and of telephone calls.
HMPPS
Wayland (2022)
The Board believes that the Prison Service needs to shoulder its responsibilities to work with other government departments to provide the accommodation to allow the Governor and her staff to do the job expected of them.
HMPPS
Littlehey (2022)
Does the minister acknowledge this situation and will funding for it be provided?
Ministry of Justice
Bristol (2022)
Will there be any financial support provided to prisons to cope with the rapidly increasing cost of living and increasing energy cost pressures?
Ministry of Justice
Preston (2023)
To adjust the prisons’ budget, so that minor capital items could be purchased during the year to ensure that more money is not spent on hiring essential items than the cost of purchasing them.
HMPPS
Humber (2023)
The Board would like to ask the Minister when sufficient resources will be made available to the establishment to ensure this work can continue and be developed.
Ministry of Justice
Hindley (2023)
The prison continues to progress plans for significant expansion and on-site work is imminent. Current national financial constraints mean that there is no available funding to upgrade or improve the existing older, cramped accommodation to an acceptable level. The Board are concerned that the current two-tier standard of accommodation, once new work commences, will effectively establish a three-tier standard of …
HMPPS
Wealstun (2024)
How will the Minister ensure that budgets for prisons include sufficient funding to meet the additional costs caused by the increase in prison population, early release scheme and considerable churn of prisoners?
Ministry of Justice
Stocken (2024)
As the prison still continues to release prisoners back into the community despite it not being a resettlement prison, what is the Prison Service doing about funding this activity?
HMPPS
Morton Hall (2024)
Can the Minister consider how to address the additional impact on the prison resource from the increase in the number of prisoners declaring a disability (5.4.6)? Will this be a priority for increased funding?
Ministry of Justice
Usk and Prescoed (2025)
HMPPS should consider specific measures to address the increased demand for general and palliative healthcare, additional resources and funding (e.g., expanded weekend services, more staff for hospital escorts), and the unsuitability of HMP Usk's current infrastructure for older individuals, ensuring plans meet complex needs in the medium to long term.
HMPPS
Wayland (2020)
Healthcare appointment ‘did not attends’ (DNAs): The Board has obtained analyses of healthcare appointment DNAs revealing a percentage failure to attend of up to 55% for dentistry and almost 30% for nurse practitioners. These are unacceptable figures and represent a serious waste not only of resources, but also of opportunities not taken to improve prisoners’ health. The Board believes that …
Governor / Director
Warren Hill (2020)
The Board trusts that the creative experiences which provide developmental opportunities for prisoners will continue to be funded, at a time when such funding is in crisis as a result of the COVID-19 emergency.
HMPPS
Warren Hill (2020)
The Board asks that consideration be given to this issue [Warren Hill not funded as a resettlement prison].
HMPPS
Thorn Cross (2020)
As we highlighted last year, the relatively high cost of telephone calls remains an issue. This has an impact on prisoners’ ability to maintain contact with their families.
Ministry of Justice
Stafford (2020)
Will the Governor Continue to explore ways of increasing residents pay from their current extremely low levels
Governor / Director
Stafford (2020)
Will the Minister ensure that HMPPS deliver to the prison suitable financial resources to enable it to fulfil its resettlement requirements in the absence of them providing any other working solution
Ministry of Justice
Garth (2021)
There is a growing number of older prisoners, many of whom are in need of mobility and other aids. Presently there is confusion about who should provide these aids and this matter needs urgent attention because it impacts increasingly upon budgets.
HMPPS
Thorn Cross (2022)
To ensure that the prison budget keeps pace with the inflationary pressures, which are now being felt (5.1.5).
Other
Preston (2022)
Preston is a well-run prison but valiant attempts to improve conditions in this Victorian edifice have only ameliorated conditions and regional investment has been piece-meal. HMP Preston requires a significant injection of funding. In particular major investment is required to purchase the county museum which form the boundary to the prison. This would allow the totally inadequate space in reception …
Ministry of Justice
Dartmoor (2022)
What specific actions are planned to enable Dartmoor to achieve the same basic standards achieved in most other prisons so that prisoners are not disadvantaged compared to the rest of the estate? Will this include funding next year for in-cell telephony, BWVC, replacement showers on all wings, new TV infrastructure, central laundry facilities, and fixes to damp/leaking buildings?
HMPPS
Wormwood Scrubs (2023)
The Minister should provide confirmation that adequate funding for Citizens Advice will be provided in future years.
Ministry of Justice
Grendon (2023)
The Board recommends that the Prison Service takes steps to address the injustice of an insufficient budget for the prison to fund a fairer wage, to help offset the ever-growing gap between the increased costs the men face in canteen and other purchases and the 50p weekly rise awarded.
HMPPS
Gartree (2023)
The Board is concerned that some prisoners are in receipt of lower levels of pay than at other establishments (for similar work) or by virtue of their educational attainment. What does the Governor intend to do about prisoners’ pay inconsistencies?
Governor / Director
Wealstun (2024)
How will the prison service ensure that prisons receive appropriate funding to cover the considerable amount of extra work caused by the increased churn (reception, OMU, finance, resettlement) so that prisoners are able to access everything they require throughout their sentence?
HMPPS
Guys Marsh (2024)
In the outside community, mobile phone customers have been paying for their calls and data via a ‘plan’ for many years. Yet in prison, prisoners are still charged by the minute and for calls to mobiles the cost is considerable. Why does the Prison Service retain this outdated and expensive system?
HMPPS
Bure (2024)
The Board is concerned that the prison is carrying out a resettlement function but does not receive the additional funding for a prison employment lead, available in designated resettlement prisons. How will the Prison Service resolve this inequality?
HMPPS
Buckley Hall (2025)
The Minister should review the maintenance contract with Amey, which the Board views as expensive and ineffective, and which hampers staff from carrying out necessary work such as updating the television signal and repairing laundry facilities and toilets.
Ministry of Justice
Ashfield (2025)
Inadequate social care, including end-of-life and dementia care, for people convicted of sexual offences. With an increasing older population, what additional measures will be taken to assist prisons such as HMP Ashfield?
Other
Ashfield (2025)
Urgent need for a comprehensive national older prisoner related strategy. HMP Ashfield’s over 50s population sits at more than 43%. Is the Minister considering a strategy and, if not, why not? If you are thinking about a strategy paper, what is the timeline for it to be published?
Other
Altcourse (2025)
Does the Prison Service plan to enlarge and improve the kitchen facilities to take account of the increased prisoner population? If not, what is the reason behind the decision ?
HMPPS
Dartmoor (2022)
Will Dartmoor continue both as a category C training prison and one that releases a significant number of prisoners each year? If so, what additional funding will be made available to support the full range of resettlement activities not currently available to stop prisoners being disadvantaged?
HMPPS
Coldingley (2022)
Can anything be done to give the Governor more power to intervene in the local delivery of such arrangements in the next two years?
HMPPS
Bure (2025)
As raised in our annual report last year, why has a national minimum wage not been introduced across all prisons, given that Bure pays lower wages than many prisons, yet prisoners still pay similar canteen prices?
HMPPS
Buckley Hall (2025)
The Minister should make funding available to improve the security at the gate at Buckley Hall, which was described as weak in the last HMIP inspection report.
Ministry of Justice
Altcourse (2025)
What is the schedule for rolling repairs of netting and kitchen equipment?
Governor / Director
Charter Flight (2022)
The need assessments on which interpreters were booked for returnees to Europe were often unreliable. The assessments were made by IRC staff. It appeared that interpreters may not have been booked if a returnee had some knowledge of English. The information escorts must communicate is new and may seem complicated. The quality of these assessments must be improved. Additionally, the …
Other
Detention Investigations (2)
Assessment of government progress in implementing the report on the … — Rec 39
The Home Offce should review with the Ministry of Justice the resource allocated to each IMB in the immigration detention estate.
Immigration Detention
Independent Investigation into Concerns about Brook House Immigration Removal Centre — Rec R35
The residential DCMs should ensure that ACDT case reviews are conducted by DCMs accompanied by a DCO acquainted with the detainee whose case they are assessing. (To be completed within 3 months)
Immigration Detention
PHSO Casework Decisions (14)
P-002280 — Humber and North Yorkshire Integrated Care Board
Mr A complains the ICB failed to fund a suitable wheelchair for his son. He also complains it made a safeguarding referral against him and tried to make him drop his complaint.
NHS in England
Nov 2023
P-001110 — Richmond CCG
Ms I complains a new PHB budget calculated for her partners care was reduced and did not cover all costs. She says this was done in error and the reasons for the reduction were not communicated properly.
NHS in England
Partly Upheld
Sep 2021
P-001965 — Slough Borough Council
Miss S complains her personal health budget has been underfunded since 1 December 2020. She also complains the ICB failed to provide a suitably qualified carer through the care provider. Finally, she complains about the ICB's complaint handling.
NHS in England
Apr 2023
P-002821 — Hertfordshire and West Essex Integrated Care Board
Ms O complains the ICB agreed to refund nursing fees for her mother but then refused to issue payment.
NHS in England
Jul 2024
P-002941 — Lancashire and South Cumbria Integrated Care Board
Mrs O complains about the Integrated Care Board’s decision to refuse to pay her as a family member managing three personal healthcare budgets on behalf of her three sons.
NHS in England
Sep 2024
P-003013 — NHS England
Miss D complains NHS England’s independent review panel (IRP) wrongly upheld NHS North East and North Cumbria ICB’s decision that Mrs T was not eligible for CHC funding between 1 January and 20 July 2017. She also complains about NHS North East and North Cumbria ICB’s handling of her concerns …
NHS in England
Oct 2024
P-004222 — Nottingham and Nottinghamshire Integrated Care Board
Mrs A complains about the ICB consideration of her mother, Mrs I, for funding. She specifically complains a funded nursing care (FNC) review in September 2022 should have led to a full continuing healthcare funding (CHC) Decision Support Tool (DST) assessment. Also the ICB incorrectly refused to carry out a …
NHS in England
Nov 2025
P-002382 — Frimley Integrated Care Board
Mr N complains about the decision not to reimburse him and Ms O for the expenses of taking Ms O’s son on holiday after his residential placement broke down.
NHS in England
Dec 2023
P-003368 — NHS England
Mrs Q complains NHS England’s independent review panel (IRP) wrongly upheld NHS Bristol, North Somerset and South Gloucestershire ICB’s decision that Mrs A was not eligible for CHC funding between 27 January and 27 October 2021.
NHS in England
Feb 2025
P-003624 — Herefordshire and Worcestershire Integrated Care Board
Mr R complains that the ICB refused to do a previously unassessed period of care (PUPoC) assessment of his mother’s eligibility for continuing healthcare (CHC).
NHS in England
Partly Upheld
Jun 2025
P-003619 — West Yorkshire Integrated Care Board
Ms P complains the ICB did not fund an adequate package of care for her mother, Mrs J. Ms P complains about the care a specialist respiratory team provided to her mother, Mrs J. She also complains about her mother’s care during a hospital admission before she died.
NHS in England
Partly Upheld
Jun 2025
P-003860 — Northern Ireland Human Rights Commission
Ms N complains about NIHRC's decision to refuse her help after she went to it in July 2021 saying her local housing association had breached her human rights by taking action to evict her.
UK Government
Sep 2023
P-002539 — Herefordshire and Worcestershire Integrated Care Board
Dr P complains the ICB did not pay funded nursing care to Mrs F’s care provider or refer Mrs F to the ICB for her area.
NHS in England
Apr 2024
P-004417 — Lincolnshire Integrated Care Board
Mr L complains the ICB incorrectly declined two individual funding requests for a vasectomy reversal.
NHS in England
Nov 2025
LGO / SPSO Decisions (1192)
25-002-449 — Shropshire Council
Summary: Ms C complains about the care provided to her son, Mr D, by Yani Care Solutions Ltd, which was commissioned by the Council. I have ended my investigation of Ms C’s complaint. I cannot say whether Ms C, or Mr B acting on behalf of Ms C, are suitable …
LGO (Local Government & …
Adult Care Services
Not Upheld
Nov 2025
24-013-321 — Kirklees Metropolitan Borough Council
Summary: Mrs X complains the Council has said it will provide her with a transport budget that does not cover the cost of transporting her child, Y, to his placement named in his Education, Health and Care Plan for the whole academic year. Mrs X says she is struggling to …
LGO (Local Government & …
Education
Upheld
Jun 2025
25-013-140 — Birmingham City Council
LGO (Local Government & …
Adult Care Services
21-011-212 — Amica Care Trust
The Care Provider took too long to submit a nursing assessment for Funded Nursing Care. This caused Mrs Y a financial loss because her fees were not reduced for three months. The Care Provider will apologise and reimburse Mrs Y.
LGO (Local Government & …
Adult Care Services
Upheld
Mar 2022
21-006-146 — Sandwell Metropolitan Borough Council
Summary: Mr X complained about the Council’s decision to charge him for the non-residential care he receives. The Council was not at fault.
LGO (Local Government & …
Adult Care Services
Not Upheld
Mar 2022
21-006-006 — North Norfolk District Council
Summary: Mr X complains the Council hasn’t properly considered the terms and conditions of a Disabled Facilities Grant. The Council is not at fault.
LGO (Local Government & …
Adult Care Services
Not Upheld
Mar 2022
21-009-356 — Sheffield City Council
Summary: Mr F complains about the Council’s decision to refuse his application for a blue badge. Following contact from the Ombudsman the Council reviewed Mr F’s case and has now issued him with a badge. We are satisfied this remedies the injustice he was caused.
LGO (Local Government & …
Adult Care Services
Upheld
Mar 2022
21-009-149 — London Borough of Hillingdon
Summary: Ms X complained the Council failed to tell her it had placed a land charge on her property following disabled facilities grant works. The Council was not at fault for placing a charge on the property. It was at fault for failing to properly consider whether to waive repayment …
LGO (Local Government & …
Adult Care Services
Upheld
Mar 2022
21-013-609 — Essex County Council
Summary: Mrs M complained to us about the way in which the Council has calculated the contribution her daughter has to make towards the cost of her care, and the way in which it has communicated about this. We found fault with regards to the actions of the Council, which …
LGO (Local Government & …
Adult Care Services
Upheld
May 2022
21-016-135 — Think Homecare Limited
Summary: Mrs C complained Think Homecare Ltd wrongly charged her parents, Mr and Mrs B, for domiciliary care services. Mrs C said they cancelled three days of domiciliary visits in advance, were told by Think Homecare Ltd they would not be charged, but were. This caused Mr and Mrs B …
LGO (Local Government & …
Adult Care Services
Upheld
Jun 2022
22-006-428 — West Midlands Combined Authority
Summary: We will not investigate Mr X’s complaint that West Midlands Combined Authority has failed to provide concessionary travel passes to his son’s carers to assist disabled people to use public transport. This is because there is no requirement for the Authority to issue passes to carers and the substantive …
LGO (Local Government & …
Transport And Highways
Aug 2022
22-004-805 — Staffordshire County Council
Summary: We will not investigate Mr X’s complaint about the Council’s administration of a top-up fee agreement in 2018 for his mother Mrs X’s care home placement. There is not enough evidence of Council fault to warrant an investigation. The Council’s funding of Mrs X’s out-of-area placement does not cause …
LGO (Local Government & …
Adult Care Services
Aug 2022
22-005-699 — Lincolnshire County Council
Summary: We will not investigate this complaint about the Council’s response to Ms X’s request for help with adaptations and repairs to her bathroom via a disabled facilities grant. The Council is not responsible for dealing with applications for disabled facilities grants or housing repairs, which are matters for the …
LGO (Local Government & …
Adult Care Services
Sep 2022
23-018-172 — Gloucester City Council
Summary: We will not investigate Miss X’s complaint about the Council’s handling of a disabled facilities grant application for her child. She says the Council has been vague about what is covered by the grant. This is because there is insufficient evidence of fault.
LGO (Local Government & …
Adult Care Services
Mar 2024
23-018-118 — London Borough of Tower Hamlets
Summary: We will not investigate Mr X’s complaint about delay in the Council agreeing to fund the adaptations his mother needed. He also complains there has been a delay in the works being completed. This because there is insufficient evidence of fault. In addition, one element of the complaint is …
LGO (Local Government & …
Adult Care Services
Mar 2024
23-001-858 — London Borough of Tower Hamlets
Summary: Mr X complains that the Council did not properly deal with a Blue Badge or taxi-card application properly. The Council is at fault because it delayed dealing with Mr X’s Blue Badge and taxi-card applications and did not make consistent reasonable adjustments. Mr X suffered avoidable distress and incurred …
LGO (Local Government & …
Adult Care Services
Upheld
Apr 2024
23-011-946 — Cambridgeshire County Council
Mrs C complained her family was not properly advised about the charges involved in securing a placement for her mother in a residential care home.
LGO (Local Government & …
Adult Care Services
Upheld
May 2024
24-005-242 — Surrey County Council
Summary: We will not investigate Mr X’s complaint that the Council failed to tell him he might be charged for his care. The Council has waived some of the charges. An investigation would not lead to a different outcome.
LGO (Local Government & …
Adult Care Services
Upheld
Aug 2024
24-007-080 — Norwich City Council
Summary: Mrs X complained that the Council has not dealt with her Disabled Facilities Grant properly. The Council is at fault because it did not communicate effectively and was not clear about the services it would provide. The Council has said it will make improvements to its service. Mrs X …
LGO (Local Government & …
Adult Care Services
Upheld
Apr 2025
24-012-732 — Tameside Metropolitan Borough Council
Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The …
LGO (Local Government & …
Adult Care Services
Upheld
May 2025
23-008-547 — Derby City Council
Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and …
LGO (Local Government & …
Education
Upheld
May 2025
23-009-736 — Derby City Council
Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and …
LGO (Local Government & …
Education
Upheld
May 2025
24-014-306 — West Sussex County Council
Summary: Ms B complained that the Council removed the funding for transporting her daughter, Miss C, to a day centre three times a week. We found the Council applied its transport policy with a blanket approach, without considering Miss C’s individual circumstances. The Council has agreed to fully explain the …
LGO (Local Government & …
Adult Care Services
Upheld
May 2025
24-020-797 — Walsall Metropolitan Borough Council
Summary: Miss X complained about the Council’s service in providing bins for her property. Miss X said that she is on maternity pay and has limited income, so she cannot afford the costs of the bins. However, the Council has offered no alternative options. Since our investigation began, the Council …
LGO (Local Government & …
Environment And Regulation
Upheld
Aug 2025
24-017-205 — Staffordshire County Council
Summary: Mrs X complained on behalf of Mr A about the Council’s delay in deciding his financial contribution to his care costs, and its policy to cap disability related expenditure to the amount of his disability benefit. We find the Council’s delay and policy to adopt a blanket approach was …
LGO (Local Government & …
Adult Care Services
Upheld
Nov 2025
25-009-478 — Blackpool Borough Council
Summary: We will not investigate Ms X’s complaint about the disposal of her old stair lift as the complaint is late and there is insufficient evidence of fault to justify investigating.
LGO (Local Government & …
Adult Care Services
Nov 2025
201508911 — Glasgow City Council
Mr C applied to the council for a Community Care Grant from the Scottish Welfare Fund after moving into a new, unfurnished home. He was initially awarded the majority of items he requested but was refused others, including hallway and bathroom carpets, a washing machine, and a microwave. Dissatisfied with …
SPSO (Scottish Public Se…
Local Government
Upheld
Jun 2016
25-013-275 — London Borough of Bexley
LGO (Local Government & …
Adult Care Services
25-012-711 — London Borough of Havering
LGO (Local Government & …
Adult Care Services
Upheld
25-000-609 — North Lincolnshire Council
LGO (Local Government & …
Adult Care Services
Not Upheld
25-005-654 — Bath and North East Somerset Council
LGO (Local Government & …
Adult Care Services
Upheld
25-005-117 — Durham County Council
LGO (Local Government & …
Adult Care Services
Upheld
25-010-912 — Norfolk County Council
LGO (Local Government & …
Adult Care Services
25-013-641 — North East Lincolnshire Council
LGO (Local Government & …
Adult Care Services
Upheld
25-019-616 — West Lancashire Borough Council
LGO (Local Government & …
Benefits And Tax
25-018-293 — Brighton & Hove City Council
LGO (Local Government & …
Benefits And Tax
25-010-760 — Northumberland County Council
LGO (Local Government & …
Benefits And Tax
25-018-952 — North Yorkshire Council
LGO (Local Government & …
Benefits And Tax
25-012-050 — North Somerset Council
LGO (Local Government & …
Adult Care Services
21-003-573 — Wiltshire Council
Summary: Mr X complained the Council failed to provide his daughter, Z, with appropriate transport to school and respite care between January and July 2021 after it could not provide a suitably trained passenger assistant to carry her medication. We found fault in the Council’s failure to provide appropriate transport …
LGO (Local Government & …
Education
Upheld
Feb 2022
21-000-966 — Nuneaton & Bedworth Borough Council
Summary: We upheld part of Mr X’s complaint about the Council’s funding for a disabled facilities grant to adapt his home for his son. The Council failed to consider whether it should pay a discretionary grant towards the work. This created uncertainty for Mr X about whether more funding should …
LGO (Local Government & …
Adult Care Services
Upheld
Mar 2022
21-006-024 — Staffordshire County Council
Summary: There was no fault in the Council’s assessment of Mr X’s disability expenses for heating.
LGO (Local Government & …
Adult Care Services
Not Upheld
Mar 2022
21-011-984 — Kirklees Metropolitan Borough Council
Summary: Mrs X complained the Council told her it would build a ground floor extension to provide suitable facilities for her disabled son, Mr Z, and then changed its mind and failed to respond to her telephone calls. The Council assessed Mr Z’s case without fault and made suitable recommendations. …
LGO (Local Government & …
Adult Care Services
Upheld
Apr 2022
21-016-236 — Somerset West and Taunton Council
Summary: Ms X complained the Council failed to provide her assisted bin collections. The Council’s failure to routinely provide assisted bin collections is fault which caused Ms X an injustice.
LGO (Local Government & …
Environment And Regulation
Upheld
Jul 2022
21-008-578 — Surrey County Council
Summary: Mrs C complained that the Council would not pay the full cost of her taking her adult son to college, despite agreeing that transport was necessary. The Council was at fault in not paying Mrs C’s full transport costs or properly considering her appeal. It has agreed the Ombudsman’s …
LGO (Local Government & …
Education
Upheld
Oct 2022
22-002-189 — Lincolnshire County Council
Summary: Mr X complained the Council has wrongly refused to accept property valuations from four estate agents provided as part of a financial assessment to calculate his wife, Mrs X’s contributions towards the cost of her care. As a result the Council has asked them to reimburse over £50,000 in …
LGO (Local Government & …
Adult Care Services
Upheld
Oct 2022
21-016-755 — Staffordshire County Council
Summary: A disabled woman complained that the Council gave flawed advice which led to her father incurring wasted costs on plans for an extension which could not be implemented. But we will not investigate this matter because the complaint has been made late.
LGO (Local Government & …
Adult Care Services
Oct 2022
22-007-769 — Northumberland County Council
Summary: We will not investigate this complaint about the Council’s failure to pay for residents care home placements. This is because the Council has confirmed it has paid for placements it contracts with the Care Provider up to October 2022. There is no injustice to residents in the home warranting …
LGO (Local Government & …
Adult Care Services
Nov 2022
22-009-777 — East Sussex County Council
Summary: We will not investigate this complaint about insufficient staffing levels leading to delays in processing Definitive Map Modification Order applications. It is unlikely that further investigation will lead to a different outcome. Nor can we achieve the outcome the complainant is seeking.
LGO (Local Government & …
Transport And Highways
Nov 2022
21-006-244 — Nottinghamshire County Council
Summary: There was no fault in how the County Council worked with the housing authority to get Miss B’s kitchen adapted. It is not clear however, that the County Council properly considered its power to intervene when problems with the work was not corrected for many months. I have not …
LGO (Local Government & …
Adult Care Services
Upheld
Nov 2022