Informal user feedback
Informal and insufficient processes for providing feedback to service users, leading to a lack of clarity and accountability.
15 items
1 source
5 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Inquiry recommendation
53match
F255 - Using patient feedback
Results and analysis of patient feedback including qualitative information need to be made available to all stakeholders in as near "real time" as possible, even if later adjustments have to be made.
Matched on
terms: feedback
Inquiry recommendation
52match
BRIS-166 - PCTs must involve public in commissioning hospital services and gather feedback
Primary care trusts (and groups), given their capacity to influence the quality of care in hospitals, must involve patients and the public, for example through each PCG/T’s Patient and Advocacy Liaison Service. They must make efforts systematically to gather views and feedback from patients. They must pay particular attention to involving their local community in decision-making about the...
Matched on
terms: feedback
Inquiry recommendation
48match
F256 - Follow up of patients
A proactive system for following up patients shortly after discharge would not only be good "customer service", it would probably provide a wider range of responses and feedback on their care.
Matched on
terms: feedback
Inquiry recommendation
43match
F289 - Experience on the front line
Department of Health officials need to connect more to the NHS by visits, and most importantly by personal contact with those who have suffered poor experiences. The Department of Health could also be assisted in its work by involving patient/service user representatives through some form of consultative forum within the Department.
Matched on
terms: user
Inquiry recommendation
43match
F233 - For joint action Profile
While both the General Medical Council and the Nursing and Midwifery Council have highly informative internet sites, both need to ensure that patients and other service users are made aware at the point of service provision of their existence, their role and their contact details.
Matched on
terms: user
Inquiry recommendation
32match
IHRD-64 - Parental Involvement in Training
Parents should be involved in the preparation and provision of any such training programme.
Matched on
classifier match
Inquiry recommendation
32match
IHRD-63 - Evaluation of Parental Involvement
The practice of involving parents in care and the experience of parents and families should be routinely evaluated and the information used to inform training and improvement.
Matched on
classifier match
Inquiry recommendation
32match
F254 - Access for public and patient comments
While there are likely to be many different gateways offered through which patient and public comments can be made, to avoid confusion, it would be helpful for there to be consistency across the country in methods of access, and for the output to be published in a manner allowing fair and informed comparison between organisations.
Matched on
classifier match
Inquiry recommendation
31match
BRIS-163 - Provide training and guidance to properly support public involvement processes
The process of public involvement must be properly supported, through for example, the provision of training and guidance.
Matched on
classifier match
Inquiry recommendation
31match
F230 - Profile
The profile of the Nursing and Midwifery Council needs to be raised with the public, who are the prime and most valuable source of information about the conduct of nurses. All patients should be informed, by those providing treatment or care, of the existence and role of the Nursing and Midwifery Council, together with contact details. The Nursing...
Matched on
classifier match
Inquiry recommendation
27match
BRIS-165 - NHS Modernisation Agency to advise on achieving widest public and patient involvement
The involvement of the public, particularly of patients, should not be limited to the representatives of patients’ groups, or to those representing the interests of patients with a particular illness or condition: the NHS Modernisation Agency should advise the NHS on how to achieve the widest possible involvement of patients and the public in the NHS at local...
Matched on
classifier match
Inquiry recommendation
27match
BRIS-164 - Provide financial resources to support public involvement, covering costs like childcare
Financial resources must be made available to enable members of the public to become involved in NHS organisations: this should include provision for payments to cover, for example, the costs of childcare, or loss of earnings.
Matched on
classifier match
Inquiry recommendation
27match
R58 - Lay representation on IPC committee
Health Boards should ensure that there is lay representation at Board infection prevention and control committee level in keeping with local policy on public involvement.
Matched on
classifier match
Inquiry recommendation
23match
LADB-60 - Conduct market research on safety measures to include informed passenger views
Comprehensive market research in regard to safety related measures should be carried out in order to take account of the views of informed passengers (para 13.20).
Matched on
classifier match
Inquiry recommendation
23match
IHRD-89 - Patient Concern Organisation
The Department should consider establishing an organisation to identify matters of patient concern and to communicate patient perspective directly to the Department.
Matched on
classifier match