Public Infrastructure Physical Hazards
Dangerous conditions of public infrastructure (e.g., canal bridge steps) and poor lighting, creating significant safety hazards.
934 items
13 sources
7 inquiries
Source spread
Where this theme appears
Public Infrastructure Physical Hazards has been flagged across 13 independent accountability sources:
100 inquiry recs
200 PFD reports
197 committee recs
6 CQC actions
1 ICIBI rec
2 PPO recs
2 IOPC recs
1 NAO rec
2 IMB reports
111 IMB recs
1 detention investigation rec
2 PHSO decisions
309 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry Recommendations (100) — showing 50 strongest matches
RONA-36 — Examine non-system-built tall blocks for adequate wind load resistance
Recommendation: Other tall blocks, not system-built, should be examined as to whether they adequately resist the maximum wind loadings which they may experience {paragraph 214}.
Unknown
RONA-33 — Designers to assess and design for high wind loads until new Code
Recommendation: Until such time as a new Code of Practice has been prepared, designers of tall blocks should ascertain the frequency, duration and velocity of high winds which are likely to be experienced in its lifetime, and design the building accordingly …
Unknown
RONA-32 — Inform designers about progressive collapse; design blocks to prevent it
Recommendation: Designers of tall blocks should be made aware of the problem of progressive collapse, and the building should be designed so that it is not susceptible to progressive collapse {paragraph 188}.
Unknown
TAYL-F22 — Annually inspect all crush barriers for corrosion; repair or replace as needed
Recommendation: AH crush barriers should be visually inspected each year for signs of corrosion. Any barrier found to be affected by a significant degree of corrosion should be repaired or replaced.
Unknown
TAYL-F14 — Remove all spikes and inward-facing constructions from perimeter and radial fences
Recommendation: All spikes or similar constructions on perimeter or radial fences, and any sections overhanging or returning inwards towards spectators, should be removed.
Unknown
SHEE-54 — Improve prevention of water reaching Ro-Ro ferry vehicle decks during damage
Recommendation: There is a fourth area which is apparently missing namely:- Improvement in the prevention of water reaching the vehicle deck in the event of damage occurring in realistic seagoing conditions. The latter area is as important as the other three …
Unknown
SHEE-52 — Investigate and urgently clarify conflicts between IMO and other regulations
Recommendation: This conflict between I.M.O. and other Regulations should be investigated and clarified as a matter of urgency.
Unknown
SHEE-51 — Improve safety of vehicle deck access openings and increase sill heights
Recommendation: In conjunction with all such arrangements, detailed consideration should be given to access openings from the vehicle deck. Sill heights should be increased appreciably. Wherever possible access to spaces such as the engine room and below bulkhead deck passenger accommodation …
Unknown
SHEE-50 — Investigate methods to improve Ro-Ro ferry survivability, including portable bulkheads
Recommendation: Alternatively there are lines of investigation that should be pursued urgently with the object of finding methods of improving the survivability of Ro-Ro passenger ferries. It is concluded that a feasibility exercise should be carried out to investigate the practical …
Unknown
SHEE-49 — Phase out or limit life of vessels not meeting 1980 safety standards
Recommendation: Immediate consideration should be given to phasing out vessels built under the 1965 rules unless they meet or can be modified to meet, at least, the 1980 standards in these respects, as they may be substantially less safe than modern …
Unknown
SHEE-48 — Investigate increasing margin line distance to bulkhead deck for new Ro-Ro designs
Recommendation: The Court recommends that detailed investigations and model tests should be carried out with a view to increasing the required distance from the margin line to the bulkhead deck in new design Ro-Ro passenger ferries to perhaps 1 m. The …
Unknown
SHEE-44 — Update Stability Booklets with trim limits and metacentric height checks
Recommendation: The Department should state that trims should never exceed certain limits, or alternatively and preferably, hydrostatic data for large trims should be included in the Stability Booklet, but noted as being for harbour guidance only. Furthermore, the Stability Book should …
Unknown
SHEE-43 — Urgently re-incline all ferries not re-inclined within four years
Recommendation: Not only should the SPIRIT class vessels be re-inclined, but all existing ferries that have not been re-inclined within the last 4 years should be re-inclined as a matter of urgency to assess their current lightship weights and centres of …
Unknown
SHEE-42 — Require standard envelope curves and trim data for all ferries
Recommendation: There should be a requirement in the PSC & S Regulations for standard envelope curves, at least for level keel and trims by the stern and by the head of, say, 0.4% and 0.8% of the length of the ship. …
Unknown
SHEE-39 — Develop simple methods for bridging shafts in passenger compartments
Recommendation: While suggestions have been made as to the desirability of finding some means of bridging these shafts, it is the view of the Department of Transport that this is not really practicable. the Court is not convinced by this. It …
Unknown
SHEE-38 — Discourage slab-sided vessel design and improve athwartships escape routes
Recommendation: The Court thinks that in general, the design of slab sided vessels should be discouraged. Consideration should be given to whether such sills should be higher, say 600 mm. Athwartships doors should be provided at recognised intervals; and thought should …
Unknown
SHEE-37 — Standardise reliable, openable escape windows for lifeboat and embarkation stations
Recommendation: If laminated safety glass is to be used in windows in way of lifeboat and embarkation stations, it is clear that they should, if possible, be fitted in push-out or centre line hinged window frames in situations where rapid exit …
Unknown
SHEE-35 — Urgently fit approved, watertight emergency lighting units on Ro/Ro ferries
Recommendation: As a matter of urgency, self-contained, maintained emergency lighting units of a type approved by the Department should be fitted to all Ro/Ro passenger ferries in suitable numbers and in such places as may be advised by the Department. It …
Unknown
SHEE-33 — Require Port Authorities to provide rolling weigh-bridges for freight vehicles
Recommendation: In view of the uncertainty as to the actual weights of many freight vehicles every effort should be made to persuade, or even require, Port Authorities to provide rolling weigh-bridges, possibly of the loadcell type, where all freight vehicles coming …
Unknown
SHEE-32 — Adopt and regularly review updated nominal weights for cars and coaches
Recommendation: The practice of using one metric tonne for the all-up weight of the average car with luggage, fuel, and personal effects, is outmoded. A nominal weight of metric tonnes should be adopted. This figure should be reviewed regularly by the …
Unknown
SHEE-31 — Require approved draught gauges for Ro/Ro ferries with multiple readouts
Recommendation: The Court concludes that mechanical, pneumatic, electrical or hydrostatic draught gauges or indicators should be a requirement for Ro/Ro passenger ferries, using types specifically investigated and approved by the Department. These gauges or indicators should be fitted to give readout …
Unknown
SHEE-30 — Alter UK berths to allow ships to shut bow and stern doors
Recommendation: It follows that if ships cannot shut their doors at a particular berth, because of the design of that berth, then alterations should be made to the berth. Alterations have been made to some berths, but it is considered by …
Unknown
SHEE-29 — Fit closed-circuit television monitoring for all superstructure doors
Recommendation: We have no doubt that closed circuit television monitoring of all superstructure doors, is well worthwhile and should be fitted.
Unknown
SHEE-28 — Fit fail-safe indicator lights and dedicated alarm panel for superstructure doors
Recommendation: The lights should not only indicate in a suitable position on the bridge, but the entire circuit should be designed on a fail-safe basis so that if there should be an electrical failure in any switch circuit the system would …
Unknown
FENN-74 — Prohibit unprotected storage of combustible items at all Underground stations
Recommendation: Combustible items such as paper and card shall not be stored at stations unless properly protected from the risk of fire. This recommendation and the Code of Practice shall apply to all occupiers of premises on the Underground.
Unknown
FENN-69 — Survey system materials, evaluate risks, and remove hazardous materials programme
Recommendation: London Underground shall survey materials present on the system, evaluate the risks involved from those materials and devise a programme to remove those which constitute a hazard.
Unknown
FENN-52 — Survey VIR cables, improve machine rooms, and waterproof electrical equipment for cleaning
Recommendation: A survey must be carried out of all remaining VIR cable installations and a renewal programme established. The electrical wiring, lighting, decoration, and general state of machine rooms and shafts must be improved. The waterproofing of electrical equipment to permit …
Unknown
FENN-5 — Ensure all trap doors are made secure
Recommendation: Trap doors must be made secure.
Unknown
RONA-46 — Revise Fire Regulations for high-rise structural behaviour during normal intensity fires
Recommendation: The Fire Regulations should be revised to take account of the behaviour of the structure of high rise buildings in the event of fire of normal intensity {paragraph 216}.
Unknown
RONA-34 — Designers to ensure tall blocks are fire protected until new Code
Recommendation: Until such time as a new Code of Practice has been prepared, designers of tall blocks should ensure that the structure is adequately protected from the effects of fire {paragraph 216}.
Unknown
RONA-31 — Strengthen blocks inadequately designed to resist wind loads or fire
Recommendation: Where blocks are inadequately designed to deal with wind loads, or fire, they should be adequately strengthened {paragraphs 214 and 216}.
Unknown
RONA-26 — Design system-built blocks to prevent susceptibility to progressive collapse
Recommendation: The design of system-built blocks should be such that they are not susceptible to progressive collapse {paragraph 190}.
Unknown
RONA-23 — Inform structural engineers about progressive collapse risk in system-built blocks
Recommendation: The structural engineers concerned with the development of system-built blocks should be made aware of the problem of progressive collapse {paragraph 183}.
Unknown
ICL-1 — Replace Buried Metallic LPG Pipes
Recommendation: An urgent programme of replacement of buried metallic LPG pipework with polyethylene piping should be implemented.
Gov response: The Government recognises that corrosion of the underground metallic service pipe supplying the factory was the key factor that contributed to the explosion at ICL Plastics Ltd and agrees with Lord Gill that there should …
Accepted
TAYL-F18 — Paint and mark all emergency gates in fences with "Emergency Exit
Recommendation: All gates in radial or perimeter fences of pens or other self-contained areas should be painted in a different colour from the rest of the fence and marked "Emergency Exit".
Unknown
TAYL-F17 — Provide sufficient 1.1-metre wide gates in perimeter fences for emergency evacuation
Recommendation: There must be provided in any perimeter fence of a pen or other self-contained area sufficient gates of a minimum width of 1.1 metres to enable that pen or area to be evacuated onto the pitch in the time prescribed …
Unknown
TAYL-F15 — Limit perimeter fencing height to a maximum of 2.2 metres
Recommendation: Perimeter fencing should be no higher than 2.2 metres, measured from the top of the fence to the lowest point at which spectators may stand, and including any wall or other foundations forming part of the perimeter boundary.
Unknown
FENN-76 — Empty escalator dust trays daily and examine design for damp contents
Recommendation: Escalator dust trays must be emptied daily and the design examined to see if the contents can be kept damp.
Unknown
FENN-68 — Extend material use restrictions to all engineering departments and contractors
Recommendation: The restriction on the use of materials shall be extended to other engineering departments and must be applied to the work of contractors.
Unknown
FENN-67 — Review Code of Practice administration and ensure material compliance for all works
Recommendation: London Underground shall review the administration of the Code of Practice for the use of materials. All materials used in new works, modernisation, or maintenance must comply with the Code of Practice unless a specific waiver is obtained.
Unknown
FENN-66 — Ensure daily rubbish removal from machine rooms and fire-protected bin rooms
Recommendation: Rubbish must be removed at least daily from machine rooms. Bin rooms must be located at ground level or protected against fire and frequently cleared.
Unknown
FENN-64 — Encourage non-smoking with warnings and provide stubbing bins at entrances
Recommendation: By audible and visual warnings London Underground must encourage passengers not to smoke. Stubbing bins shall be provided at station entrances.
Unknown
FENN-63 — Extend smoking prohibition to all underground station areas, including staff and shops
Recommendation: The present prohibition on smoking shall be extended to all areas of stations wholly or partly below ground, including staff accommodation and shops.
Unknown
FENN-60 — Continue station cleaning programme and limit sale of litter-producing merchandise
Recommendation: London Underground shall continue the cleaning programme it has started in all areas of stations. Consideration must be given to limiting the sale on its premises of merchandise which produces significant quantities of litter.
Unknown
FENN-53 — Implement regular cleaning of machine rooms and shafts with safe material storage
Recommendation: All machine rooms and shafts must be specially cleaned by the end of I988 and regularly cleaned thereafter. Essential cleaning materials shall be kept only in small quantities and in correctly marked containers in fire-proof bins.
Unknown
FENN-51 — Inspect and rectify electrical wiring in escalator machine rooms and shafts
Recommendation: Electrical wiring in escalator machine rooms and shafts shall be inspected and defects rectified.
Unknown
FENN-6 — Seek and use non-inflammable escalator lubricant; improve lubrication methods
Recommendation: A non-inflammable escalator lubricant must be sought and used. Methods of lubrication must be improved.
Unknown
FENN-3 — Provide robust, secure, prominent barriers to prevent escalator access
Recommendation: Effective barriers must be provided to prevent access to escalators. They must be robust, secure and prominent.
Unknown
POPP-A.4 — Amend Green Guide to prohibit parked vehicles within quarter mile of sports grounds
Recommendation: The Green Guide should be amended to include in Paragraph 11 a provision that, wherever practicable, roads within a quarter of a mile of a sports ground should be kept entirely free of parked vehicles.
Unknown
TAYL-I8 — Keep all pitch access gates fully open during matches
Recommendation: Where there are perimeter fences, all gates to the pitch should be kept fully open during the period when spectators are on the terrace.
Unknown
PFD Reports (200) — showing 50 strongest matches
Matthew Thomas Hamilton
Concerns: A narrow footpath lacked a barrier, allowing children to emerge suddenly into traffic, compounded by restricted vision from a fence and shrubbery.
Overdue
Sadie Ann Jane McGrady
Concerns: Substandard repairs to a Category D insurance write-off vehicle compromised its structural integrity, increasing injury risk in a collision, with no independent checks for repaired written-off vehicles.
Response (Association of British Insurers): The Association of British Insurers provides context on the Code of Practice for the Disposal of Motor Vehicle Salvage and the categories used to classify damaged vehicles.
Response (Department for Transport): The Department for Transport is reviewing the Vehicle Identity Check (VIC) scheme, analysing ideas from a consultation, with potential changes by 2015 subject to legal processes and government priorities.
Overdue
Joseph Drew Whiteside
Concerns: Numerous drownings of intoxicated individuals in the River Trent highlight the need for improved safety measures, such as fencing and warning signs, at main access points.
Response (East Staffordshire Borough Council1): East Staffordshire Borough Council appointed the Royal Society for the Prevention of Accidents (RoSPA) to conduct inland water safety reviews across Burton-upon-Trent and Uttoxeter and will be acting upon their …
Responded
Dr Edward Slaney
Concerns: There is a lack of established criteria and guidance for planning authorities to assess the wind effects of tall buildings on the safety of all highway users.
Overdue
Elizabeth Turnbull
Concerns: The close proximity of thumbwheel controls, coupled with the absence of dual controls, increased the risk of inadvertently releasing locking pins for excavator attachments.
Overdue
Sidney Harvey
Concerns: Non-safety glass doors in rented properties, particularly where vulnerable individuals reside, pose a risk, and there is no clear system for their replacement or safety upgrade.
Overdue
Kathleen Border
Concerns: Inadequate and unclear signage for parking areas led to a delivery vehicle reversing outside a designated zone, causing a fatal collision.
Response (Hanover): Hanover has installed an extra sign to alert drivers to pedestrians and will remind residents and visitors to take care when walking behind parked vehicles via the estate newsletter.
Responded
Ryan Pettengell
Concerns: Despite official closure and prior safety recommendations following multiple drownings, the site remains accessible to the public with damaged/missing signage and no implemented safety improvements.
Overdue
Doris Taylor
Concerns: The coroner noted that staff training should include a full and clear understanding as to what constitutes a reportable incident and the managers should be aware of their duty to report such. The door-closers on all doors should be in a safe working condition.
Overdue
Muriel Dawson
Concerns: The bus design lacked restraints for seated passengers, especially in the aisle seat, leading to fatal injury during a sudden stop. Type-approval may not adequately consider the risk of death or serious injury.
Response (Department for Transport): The Department for Transport will raise the coroner's concerns about bus seat design with bus manufacturers and at the next meeting of the International technical group to consider amending minimum …
Overdue
Sidney Martin
Concerns: The dangerous condition of canal bridge steps and poor lighting in the area pose a significant risk to public safety.
Response (Canal River Trust): The Canal & River Trust acknowledges the coroner's report regarding a death at Gallows Footbridge in Skipton, extends condolences, and states that public safety is their highest priority. They describe …
Overdue
Sopefoluwa Peters
Concerns: Hazardous steps, poorly illuminated and without a handrail, combined with a low riverside safety barrier, created a dangerous environment, especially for intoxicated individuals.
Response (Durham County Council): The Council will install a timber barrier in the riverside footpath adjacent to the wall opposite the exit of Drury Lane. The County Council will also be undertaking a risk …
Responded
Ernest Harper
Concerns: Design flaws allowed falling between the safety barrier and vehicle, compounded by the lack of formal assessment for passenger health and mobility for safe access.
Response (Bedford Borough Council): Bedford Borough Council has retro-fitted devices to block gaps on Ford Transit vehicles. A new assessment form designed with Occupational Therapists will be introduced by July 14, 2014, and a …
Responded
Mitchell Clifton
Concerns: The wide access way to a car park, shared by pedestrians and vehicles, has a potentially unsafe layout that could be improved with better markings or physical dividers.
Response (Staffordshire County Council): Staffordshire County Council reports that the Co-operative introduced road humps, lane markings, and a pedestrian route after the accident. The Co-operative has agreed to renew worn road markings, and the …
Response (Department for Transport): The Department for Transport acknowledges the concerns but states that changes to vehicle requirements are not proposed, as they are not convinced that changes to existing requirements would necessarily prevent …
Responded
Harold Henshall
Concerns: Inadequate street lighting and crossing facilities on Church Street, especially near St Edwards Church, increased the risk to elderly pedestrians crossing the road.
Overdue
Sophie Allen
Concerns: Looped blind cords continue to pose a serious strangulation risk to young children, with existing installations in homes lacking the improved safety features of new standards.
Response: BIS acknowledges the concerns and describes existing campaigns and partnerships promoting blind cord safety led by the British Blind and Shutters Association (BBSA) and the Royal Society for the Prevention …
Responded
Charles Hardiman
Concerns: An open front door created a wind tunnel, causing the back door of a public house to move forcibly and suddenly, leading to an accident.
Overdue
Ahmad Khan
Concerns: Easy access to a low perimeter wall, facilitated by a nearby barrier, creates a dangerous fall hazard for individuals, including children.
Response (Sheffield City Council): Sheffield City Council found no breach of planning control or building regulations at the car park. However, they have suggested alterations to Q Park Ltd to prevent similar incidents and …
Responded
Gary Daltry
Concerns: An unmitigated tripping hazard poses a significant risk of falls and potential future deaths if not addressed.
Response (Denbigshire County Council): Denbighshire County Council will review the coastal risk assessment at Prestatyn, including the area near the Beaches Hotel, and carry out a joint boundary to boundary inspection of DCC coastal …
Responded
Muriel Naylor
Concerns: Despite priority seating, the lack of a mandatory screen barrier in front of the seat in the Alexander Dennis Enviro 400 bus design may have contributed to passenger injury.
Response (Department for Transport): The Department for Transport has raised the issue of bus seat design with bus manufacturers and plans to encourage them to adopt additional safety features. They also intend to raise …
Overdue
Michael Harrison
Concerns: Inadequate measures to treat ice in the car park created an unsafe environment.
Overdue
Lynn Gormly
Concerns: The Queensgate Car Parks' low walls are ineffective in preventing suicides and pose a risk to pedestrians. Design improvements like higher barriers, as seen in modern car parks, are needed to deter jumps.
Response (Invesco): The organisation has installed over 200 automated cameras, including PTZ cameras with motion sensors on the top level of the car park. They have also upgraded the security control room, …
Overdue
William France
Concerns: Railway crossing barriers malfunctioned due to a single-arm treddle, causing long delays. Drivers also faced obstructed visibility and a poorly located emergency telephone.
Overdue
Aaron Plowman
Concerns: Unblocked access points to commercial unit roofs under railway arches allow unauthorized persons to climb from the street, posing a safety risk.
Overdue
Jerome Gonnet
Concerns: Unclear and insufficient signage for a 'no entry' slip road, with temporary warnings frequently being ineffective, leading to repeated instances of drivers entering incorrectly.
Response (A one): A-one+ has investigated options for improvement at the A66 Elton Interchange, including installing demountable bollards/marker posts and additional road markings. A proposal for these works will be submitted for funding …
Overdue
Jake Johnson
Concerns: Unrestricted public access to a motorway due to open steps and damaged boundary fencing, compounded by a lack of warning signs, especially near a children's play area.
Overdue
Victoria Rhodes
Concerns: High speed limits on grid roads in Milton Keynes where pedestrians have access, necessitating a review of the existing speed limits for safety.
Response (Milton Keynes Hospital): Milton Keynes Council is undertaking a comprehensive road safety review, prompted by a rise in serious incidents, and will bear the coroner's points in mind when compiling the report. The …
Responded
Gavin Bradley, Mark Thorpe and Darren Thorpe
Concerns: Unsafe weir design lacks specific channels for kayaks and suitable upstream landing areas, coupled with insufficient warnings, risking water users' safety.
Overdue
Kai Lambe
Concerns: Inadequate safety measures and insufficient warning signage at a dangerous weir and salmon chute put children playing in the area at significant risk.
Overdue
Wade Patel
Concerns: Outdated glass in older rented properties poses a significant safety risk as there is no legal requirement for landlords to proactively check or replace it unless it breaks or during refurbishment.
Response (Department for Communities Local Government): The Department for Communities and Local Government acknowledges the concerns regarding glazing safety but notes that Building Regulations only apply to new building work and extensions. It outlines the duties …
Responded
Stephen Simpson
Concerns: The building's design, featuring smooth concrete stairs without non-slip surfaces and no lobby to cushion falls, creates a serious risk of injury or death from impact with the external door.
Overdue
Myra Goldman
Concerns: Inverted gate hinge pins concentrated excessive weight, failing to meet safety standards designed to prevent gates from being easily removed and ensure even load distribution.
Response (BSI): BSI has forwarded the coroner's letter to the chairman of the standing committee responsible for BS 1722-12:2006 to be included as part of their review and has asked the chairman …
Overdue
Mark Burdett
Concerns: A lack of signage warning motorists about a concealed entrance posed a significant safety risk, especially for traffic approaching from a particular direction.
Overdue
Hilary Moock and Janice Taylor
Concerns: An ancient, high-risk rural road with poor design, unlit conditions, and a difficult, low-visibility entrance creates a dangerous situation for turning vehicles.
Response (West Sussex Council): West Sussex Council argues that the specific location of the incident does not express a high collision rate. Lighting for the route would be disproportionate to benefit and would be …
Responded
Isaac Nash
Concerns: Strong and unpredictable currents in Aberffraw beach's river estuary pose a danger, as visitors lack local knowledge and there are no warning signs to inform them.
Response (Response Isle of Anglesey County Council): The Council has held meetings with the local community and undertaken a risk assessment. A new warning sign is to be placed in the car park drawing particular attention to …
Responded
John Darling
Concerns: An unguarded platform edge at a cafe, coupled with a slight incline, presents a serious fall hazard for patrons, particularly vulnerable individuals, which planning authorities failed to mitigate.
Overdue
Jordan Roberts
Concerns: Inadequate and poorly located warning signs failed to highlight the dangers of a particularly deep pool with strong currents in the River Wear, leaving river path users unaware.
Response (Durham County Council): Larger, improved hazard warning signs have been erected at 3 key locations along the northern river bank and additional work will be undertaken to improve sections of fencing along the …
Overdue
Robbie Williamson
Concerns: Concerns exist regarding exposed, raised pipework, potentially attached to bridges, that is accessible to the public and may pose a safety risk.
Overdue
Elliott Bignall
Concerns: The railway foot crossing was poorly lit with inadequate signage, posing a danger to pedestrians who might not see or hear approaching high-speed trains, especially if distracted.
Overdue
Daniel Hodgin
Concerns: A crucial towpath gate, intended to be locked during high river levels, was open due to the absence of an effective notification system between agencies, posing ongoing flood safety risks.
Response (Environment Agency): The Environment Agency explains its flood warning system and provides a direct warning service to those who sign up when the river level exceeds 2.7m ALD. They provided a technical …
Response (Shropshire Council): Shropshire Council is looking to provide CCTV cameras, one looking up from the Railway Bridge to the English Bridge, one looking down the Weir. The Town Council are halfway through …
Overdue
Paul Littlewood
Concerns: Gantry safety barriers were too low, lacked an intermediate crossbar and toe-plate, and fall protection at the access ladder was inadequate, creating significant fall risks.
Response (Freight Transport Association): The Freight Transport Association extends condolences and states that it will continue to provide guidance to members in relation to assessing and managing their risk, including their guide 'Preventing Falls …
Overdue
Fred Hudson
Concerns: A disused railway bridge is easily accessible to the public, including children, and no steps have been taken to prevent access despite its location next to a main road.
Overdue
Steven Bottomley
Concerns: A window lacked a safety device, and remedial action is required to safeguard similar windows in properties to prevent recurrence in line with building regulations.
Pending
Matthew Hoare
Concerns: Ineffective security equipment allowed easy access to the station and tracks after operational hours, with individuals able to climb through widely spaced yellow tape.
Response (Network Rail): Network Rail reports that following the incident, the roller shutters at the station entrance have been reinstated and are now locked during non-operational hours, and anti-trespass grids have been installed …
Responded
Colette Hughes
Concerns: An easily accessible wall, despite meeting regulations, has been the site of multiple deaths and poses a danger, particularly to impaired individuals. Physical modifications may be necessary to prevent future fatalities.
Response (Hammerson PLC): Hammerson PLC is making access to the parapet walls of the car park more difficult with 'hostile planting', installing similar planting on lower level walls and installing vehicle stopping barriers …
Responded
Adam Connelly
Concerns: The low height of walls accessing a railway footbridge allowed easy public access to tracks, creating a significant risk of future fatalities that Network Rail needs to address.
Response (Network Rail): Network Rail will install shorter palisade pales and raise the height of the stepped parapet with engineering brick. The works are expected to be completed by the end of October …
Overdue
Ashley Matthews
Concerns: Insecure perimeter fencing allowed unauthorized access to the railway site, and there was a lack of warning signs for high voltage cabling on the bridge.
Response (British Transport Police): Palisade fencing has been extended to prevent access, and regular inspections and repairs are being conducted. Signs warning of electrocution dangers have been placed on the overbridge.
Responded
Ben Hiscox
Concerns: The distance between the football touchline and clubhouse fell below FA safety recommendations, placing players at risk of injury or death, with no action taken by the referee.
Overdue
Joyce Plested
Concerns: The unsafe positioning of a zebra crossing too close to a mini-roundabout creates a high-risk junction for pedestrians and drivers, and a simple relocation would significantly improve safety.
Overdue
Alexander Hadley
Concerns: The absence of warning signs at a public waterfall meant people were unaware of dangerous currents, creating a risk of further accidental deaths.
Response: Gwynedd Council is arranging to install safety warning signs near the pool at Rhaeadr Afon Arddu, Llanberis, to warn visitors of the danger of underwater currents, with installation expected by …
Responded
Committee Recommendations (197) — showing 50 strongest matches
#27 —
Recommendation: We recommend HSE ensures its current review of the Control of Asbestos Regulations includes a thorough written assessment of moves towards more stringent asbestos 52 The Health and Safety Executive’s approach to asbestos management occupational exposure limits in Europe. It …
Gov response: HSE recognise the need to ensure that exposure limits are based on the best available science and should be linked to strong evidence of the realisation of tangible health benefits. HSE will review any robust, …
Under Consideration
#26 —
Recommendation: HSE has an important role in monitoring international developments in approaches to managing asbestos risk, assessing the balance of evidence, and commissioning its own research to understand workplace patterns of asbestos exposure and behaviour. The direction of travel in Europe …
Gov response: HSE recognise the need to ensure that exposure limits are based on the best available science and should be linked to strong evidence of the realisation of tangible health benefits. HSE will review any robust, …
Under Consideration
#25 —
Recommendation: We recommend that HSE makes it mandatory for all people conducting asbestos surveys to be accredited by a recognised accreditation body. We also recommend that HSE assesses the impact of making it a legal requirement for building owners or occupiers …
Gov response: In GB an asbestos survey (which includes taking material samples) must be undertaken by a person competent to do so as set out in HSG264 Asbestos: The Survey Guide. Whilst the survey guide is goal …
Under Consideration
#24 —
Recommendation: Despite their requirement to be accredited, the work of analysts continues to be compromised by regulatory arrangements which allow licensed asbestos contractors to commission their own analysts to check their work. We heard disturbing accounts from several sources that the …
Gov response: In Great Britain it is a legal requirement for every analyst undertaking the certification process, following asbestos removal, to be UKAS accredited, regardless of who they are appointed by. As part of this accreditation the …
Under Consideration
#23 —
Recommendation: Asbestos surveyors have an important role in helping dutyholders to identify and manage asbestos in premises. We have heard concerns about the variable quality of surveys. It is not clear to us why the regulatory and quality requirements for asbestos …
Gov response: In GB an asbestos survey (which includes taking material samples) must be undertaken by a person competent to do so as set out in HSG264 Asbestos: The Survey Guide. Whilst the survey guide is goal …
Under Consideration
#22 —
Recommendation: We recommend that HSE considers how it could consolidate, tighten, and simplify the current categorisation of asbestos works as part of its 2022 statutory review of the Control of Asbestos Regulations. Its review should carefully assess the net behavioural impacts …
Gov response: As set out, HSE has considered whether any of the inquiry findings are relevant to the scope and evidence which was gathered as part of the PIR. In this instance, evidence was provided as part …
Partially Accepted
#21 —
Recommendation: Currently in Great Britain, some asbestos removal work does not need to be undertaken by a licensed contractor but some of this will still need to be notified to HSE before work starts. The three-way categorisation of work is confusing …
Gov response: As set out, HSE has considered whether any of the inquiry findings are relevant to the scope and evidence which was gathered as part of the PIR. In this instance, evidence was provided as part …
Under Consideration
#20 —
Recommendation: HSE should commit to investing more in sustained campaigning work across a range of media, using multiple interventions and synchronising with the development of its wider strategy for asbestos management. It should employ robust evaluation methods to test what messages …
Gov response: HSE strives to ensure that legal compliance and safety is enabled through the provision of clear and accessible guidance. As part of this, HSE will always look to improve how they engage and welcomes any …
Under Consideration
#19 —
Recommendation: HSE promotes understanding of the dangers of asbestos, technical knowledge exchange and compliance with the asbestos regulations through its participation in domestic and international networks. HSE has also previously invested in significant campaigns targeting those occupations most likely to be …
Gov response: HSE strives to ensure that legal compliance and safety is enabled through the provision of clear and accessible guidance. As part of this, HSE will always look to improve how they engage and welcomes any …
Under Consideration
#18 —
Recommendation: We recommend that HSE commits to a sustained increase in inspection and enforcement activity targeting compliance with the Control of Asbestos Regulations. Repeating our recommendation from June 2020, the Government and DWP should ensure that it provides adequate funding to …
Gov response: DWP approves HSE’s business plan which includes details of how HSE’s activities are funded. The plan sets out how HSE will deliver a range of different regulatory interventions and activities based on intelligence, targeting the …
Accepted
#17 —
Recommendation: HSE has experienced significant cuts in government funding. Lower grant funding has been partly mitigated by the introduction of its fee for intervention ‘cost recovery’ model but this cannot be used to target inspections of licensed asbestos removal work. It …
Gov response: DWP approves HSE’s business plan which includes details of how HSE’s activities are funded. The plan sets out how HSE will deliver a range of different regulatory interventions and activities based on intelligence, targeting the …
Accepted
#16 —
Recommendation: We recommend that HSE works with others in government to develop a central digital register of asbestos in non-domestic buildings, describing its location and type. In the first instance, the concept of a central register could be tested using asbestos …
Gov response: HSE provided evidence to the committee that the existing legal requirement set out in the Control of Asbestos Regulations 2012 (CAR 12) requires duty holders to identify and locate asbestos within their premises and share …
Not Accepted
#15 —
Recommendation: Whether building dutyholders are complying with the requirements of the Control of Asbestos Regulations is largely unknown. HSE collects some data from its programme of inspections, but these cover a tiny fraction of the non- domestic premises that contain asbestos. …
Gov response: HSE provided evidence to the committee that the existing legal requirement set out in the Control of Asbestos Regulations 2012 (CAR 12) requires duty holders to identify and locate asbestos within their premises and share …
Under Consideration
#14 —
Recommendation: We recommend that HSE strengthens its work with, and guidance to, dutyholders to make clear their obligations to communicate asbestos information and risks to building contractors and users. We also recommend that HSE works with others in Government to sponsor …
Gov response: Ensuring that duty holders are aware of the asbestos legacy in their buildings and actively complying with the law is key to managing the exposure risk to workers. HSE recognises the importance of duty holders …
Under Consideration
#13 —
Recommendation: Information about asbestos within buildings is often poorly communicated to users and contractors by dutyholders. Surveys and management plans which include critical information on asbestos are not always maintained as living and accessible documents. Opportunities to exploit digital technologies to …
Gov response: Ensuring that duty holders are aware of the asbestos legacy in their buildings and actively complying with the law is key to managing the exposure risk to workers. HSE recognises the importance of duty holders …
Accepted
#12 —
Recommendation: We recommend HSE work with others in the UK and devolved governments to continue to review and share the evidence relating to routine, environmental, air monitoring of asbestos fibres. We ask that HSE writes to us in 12 months’ time …
Gov response: HSE has a comprehensive published Science and Evidence Strategy and an associated Science and Evidence Delivery Plan which set out HSE’s planned science and research activity to underpin its regulatory activity. This includes commitments during …
Under Consideration
#11 —
Recommendation: We are unconvinced that a significant further expansion in the use of air monitoring for the routine measurement of asbestos fibres is needed. Clearly, such monitoring is an important component both in assessing sites following asbestos removal work The Health …
Gov response: HSE has a comprehensive published Science and Evidence Strategy and an associated Science and Evidence Delivery Plan which set out HSE’s planned science and research activity to underpin its regulatory activity. This includes commitments during …
Under Consideration
#10 —
Recommendation: We recommend that a deadline now be set for the removal of asbestos from non- domestic buildings, within 40 years. The Government and HSE should develop and publish a strategic plan to achieve this, focusing on removing the highest risk …
Gov response: The Government agrees that addressing Great Britain’s (GB) asbestos legacy – particularly in public buildings – remains a key issue, and that continuing to improve and build on the evidence base around safe management and …
Not Accepted
#9 —
Recommendation: The Minister and HSE told us that their goal was to see asbestos gradually and safely removed from GB’s buildings. We agree with its ambition but greatly regret that neither HSE nor the Government has articulated a clear and comprehensive …
Gov response: The Government agrees that addressing Great Britain’s (GB) asbestos legacy – particularly in public buildings – remains a key issue, and that continuing to improve and build on the evidence base around safe management and …
Accepted
#8 —
Recommendation: Wholesale removal is not, however, without its own risk and uncertainty. Despite this, HSE has been slow to invest in research to better understand the costs and benefits of removal and to evaluate options for safer removal. This is becoming …
Gov response: The Government agrees that addressing Great Britain’s (GB) asbestos legacy – particularly in public buildings – remains a key issue, and that continuing to improve and build on the evidence base around safe management and …
Accepted
#7 —
Recommendation: Under the Control of Asbestos Regulations 2012, asbestos-containing materials that are in good condition and are unlikely to be disturbed can be left in place by building dutyholders. Buildings containing asbestos will not last forever and, as HSE acknowledges, we …
Gov response: The Government agrees that addressing Great Britain’s (GB) asbestos legacy – particularly in public buildings – remains a key issue, and that continuing to improve and build on the evidence base around safe management and …
Accepted
#6 —
Recommendation: We also recommend that the Government investigates opportunities to improve the occupational information recorded on death certificates. (Paragraph 32) A strategic approach to asbestos management
Gov response: Death certificates only record the last occupation of the deceased, which places limitations on producing mortality statistics on conditions with long latency periods such as mesothelioma. To obtain a fuller or even complete occupational history …
Not Accepted
#5 —
Recommendation: We recommend that HSE develops and implements a robust research framework for the systematic measurement of current asbestos exposures in non-domestic buildings, using a range of measurement and sampling techniques and informed by international experiences and approaches. It should ensure …
Gov response: HSE has a comprehensive published Science and Evidence Strategy and an associated Science and Evidence Delivery Plan which set out HSE’s planned science and research activity to underpin its regulatory activity. This includes commitments during …
Under Consideration
#4 —
Recommendation: Recent HSE data on the relative risk of mesothelioma deaths shows elevated rates for women whose last occupation was education and teaching. However, limitations in death certificate information means that the earlier occupational history of these people—which may be key …
Gov response: Death certificates only record the last occupation of the deceased, which places limitations on producing mortality statistics on conditions with long latency periods such as mesothelioma. To obtain a fuller or even complete occupational history …
Under Consideration
#3 —
Recommendation: Progress made since the gradual imposition of restrictions on the use of asbestos and its eventual ban in 1999 are no reason for complacency. Understanding the extent to which asbestos fibres are still being released from the fabric of buildings …
Gov response: HSE has a comprehensive published Science and Evidence Strategy and an associated Science and Evidence Delivery Plan which set out HSE’s planned science and research activity to underpin its regulatory activity. This includes commitments during …
Under Consideration
#2 —
Recommendation: We recommend that HSE and Government use the conclusions and recommendations from our report to inform both its immediate post implementation review of the asbestos regulations and its longer-term approach to asbestos management. (Paragraph 15) The asbestos risk today
Gov response: HSE’s Control of Asbestos Regulations 2012 (CAR) Post Implementation Review (PIR) will be published later this year. HSE has considered whether any of the inquiry findings are relevant to the scope and evidence which was …
Under Consideration
#16 — Resolve outstanding damp and mould issues and publish annual remediation statistics by June 2025.
Recommendation: The DIO must resolve outstanding problems with damp and mould across the estate. In its response to this report, the Government should detail the ongoing work to eliminate damp and mould in SFA, including a timeline for remediation of the …
Gov response: The MOD accepts the conclusion and recommendation at 15 and 16. The MOD acknowledges the serious concerns raised regarding damp and mould in SFA. We recognise that despite efforts to improve conditions, challenges persist, and …
Under Consideration
#15 — Housing families in properties with damp and mould remains a persistent, unacceptable issue.
Recommendation: It is shocking that, until a policy change in 2022, it was considered acceptable to house families in properties known to have damp and mould. However, issues with damp and mould still exist. (Conclusion, Paragraph 73)
Gov response: The MOD accepts the conclusion and recommendation at 15 and 16. The MOD acknowledges the serious concerns raised regarding damp and mould in SFA. We recognise that despite efforts to improve conditions, challenges persist, and …
Accepted
#19 — HMPPS extended Dartmoor lease despite radon, requiring further investment for reopening
Recommendation: To help with capacity pressures, HMPPS recently extended its lease for HMP Dartmoor by 25 years, starting in 2023–24, despite the detection of radon gas in 2020. It closed the prison temporarily in July 2024, following the detection of high …
Not Addressed
#23 — Millions of residents trapped in unsafe, unsellable flats face severe financial and emotional hardship
Recommendation: As many as 3 million people may have been affected by the cladding crisis. The NAO found that residents continue to suffer ongoing financial and emotional consequences. In its written evidence to us, End Our Cladding Scandal (EOCS) told us …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: Summer 2025 The government will write to the Committee annually from Summer 2025, until Summer 2029 when, in alignment with the RAP, all 18m+ buildings …
Not Addressed
#3 — Publish annual report on effectiveness of resident-centric remediation, dispute resolution, and Code of Practice adherence.
Recommendation: We are appalled that those living in affected buildings continue to suffer an unacceptable financial and emotional toll. Far too many people continue to feel trapped in unsafe homes, many facing financial uncertainty and many unable to sell their homes …
Gov response: The government agrees with the Committee’s recommendation. Summer 2029 when, in alignment with the RAP, all 18m+ buildings with unsafe cladding in government-funded schemes will be remediated, and every 11m+ building will either be remediated, …
Accepted
#23 — Deteriorating asset condition poses acute risks, impeding hazard reduction and future site operations.
Recommendation: We explored with the witnesses the implications of assets’ condition for Sellafield Ltd’s plans to address hazards and clean up the site by 2125 and identified four areas of particular concern. Firstly – poor availability of assets has impeded Sellafield …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Sellafield site contains a complicated asset base of over 900 buildings plus associated plant and infrastructure. 4.3 Some assets are currently operational - …
Accepted
#7 — Magnox Swarf Storage Silo's radioactive leak persists, with emptying delayed significantly until 2054-2059.
Recommendation: We heard from the NDA that the Magnox Swarf Storage Silo is “the most hazardous building in the UK”. It has been leaking radioactive water into the ground since 2018–we calculated, at current rates, enough to fill an Olympic–size swimming …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The Department for Energy Security and Net Zero has recently heightened its oversight of the performance of the Nuclear Decommissioning Authority (NDA) and, in turn, Sellafield. …
Accepted
#15 — Ministry of Defence reviewing housing estate to address poor conditions and recruitment issues.
Recommendation: We raised concerns about the Ministry of Defence housing estate.26 The Chief Executive of the DIO told us that the Ministry is undertaking a review of the housing estate in order to address poor condition. As part of the review, …
Gov response: 3. PAC conclusion: Many departments’ property plans lack the information necessary to manage and maintain their portfolios. 3b. PAC recommendation: The Ministry of Defence should report to the Committee its plan for redeveloping its housing …
Accepted
#12 — OGP developing expertise to identify and prevent future property risks from new construction methods.
Recommendation: We questioned whether government is adequately prepared to prevent future risks, similar to the sudden emergence of RAAC and asbestos, from affecting property unexpectedly. The OGP stated that it has a clear picture of RAAC and asbestos across all of …
Gov response: 2. PAC conclusion: The poor condition of some property and the failure to maintain it is regularly affecting the provision of key public services.
Not Addressed
#11 — Addressing RAAC risks in government estates diverted resources from other civil service initiatives.
Recommendation: The NAO reported that civil service resources for other initiatives have been diverted to deal with risks relating to reinforced autoclaved aerated concrete (RAAC) across government.18 We asked the Cabinet Office about RAAC and how it has impacted the delivery …
Gov response: 2. PAC conclusion: The poor condition of some property and the failure to maintain it is regularly affecting the provision of key public services.
Not Addressed
#10 — Government acknowledges poor property condition as an unacceptable risk to civil service delivery.
Recommendation: The government has identified poor property condition as a significant risk. The Civil Service Board, which supports the strategic leadership of the civil service, considers unsafe property to be one of the risks to the civil service’s ability to deliver …
Gov response: 2. PAC conclusion: The poor condition of some property and the failure to maintain it is regularly affecting the provision of key public services.
Not Addressed
#9 — Poor government property maintenance significantly disrupts public services and drives rising costs.
Recommendation: Well–maintained government properties are more cost–effective than poorly maintained buildings. They contribute to a better experience for the public and higher levels of wellbeing and productivity for staff. Poor property maintenance can result in water leaks, collapsing ceilings, fire alarm …
Gov response: 2. PAC conclusion: The poor condition of some property and the failure to maintain it is regularly affecting the provision of key public services. 2a. PAC recommendation: The Cabinet Office should require departments to include …
Not Addressed
#3 — Improve departmental property plans through regular assessment and Ministry of Defence housing estate strategy.
Recommendation: Many departments’ property plans lack the information necessary to manage and maintain their portfolios. Departments are required to prepare Strategic Asset Management Plans (SAMPs) to consider the totality of their assets and document their planned approach to managing maintenance and …
Gov response: The government agrees with the Committee’s recommendation. review team and chaired by former member of Parliament and housing expert, who met with the Committee Chair on 17 June 2025 to discuss the Defence Housing Strategy. …
Accepted
#2 — Mandate departments to include explicit risk analysis in their updated Strategic Asset Management Plans.
Recommendation: The poor condition of some property and the failure to maintain it is regularly affecting the provision of key public services. Risks relating to property condition have materialised, taking property out of use and impacting functionality of properties such as …
Gov response: The government agrees with the Committee’s recommendation which it has been able to support departments to minimise the risks posed by poor maintenance on their estate via the further development of its policies and tools. …
Not Accepted
#1 — Street works create widespread disruption and accessibility challenges for road and pavement users.
Recommendation: Street works are essential for many of the services we rely upon, such as running water, energy and internet access, but they can cause widespread issues for road and pavement users alike. Street works can disrupt people’s journeys, including through …
Gov response: We appreciate the Committee’s focus on ensuring street works are clearly and responsibly managed. We agree that leaving signs, cones, or equipment in place after works have finished can cause unnecessary disruption and confusion for …
Accepted
#10 — Water mains replacement rates are unsustainable, threatening environmental health and infrastructure.
Recommendation: Water companies have a large and extensive network of assets that they are responsible for maintaining, including reservoirs, treatment works, pumping stations, and water supply and sewer pipes. Ofwat published a targeted review of asset health in 2017, followed up …
Gov response: Ofwat, as the economic regulator, has a range of powers to ensure water companies maintain their assets and networks, and can take enforcement action where companies fail to do so. Ofwat published a targeted review …
Not Addressed
#25 — Unanticipated VAT liability reduced RFCA volunteer estate maintenance funds.
Recommendation: The Department had not anticipated that the RFCAs would be liable to pay VAT on work done through the FDIS contract, which has resulted in the RFCAs having had less money available for maintenance than expected. The Department explained that …
Gov response: 5b.PAC recommendation: [To establish and maintain an optimised volunteer estate the Department should] • Write to the Committee alongside its Treasury Minute response, regarding progress on its discussions with HMRC relating to the RFCAs’ VAT …
Accepted
#24 — New volunteer estate maintenance contract experiencing initial performance issues.
Recommendation: Since August 2024, the maintenance and repair of the volunteer estate has been brought under the Department-wide Future Defence Infrastructure Services (FDIS) estate maintenance contract; previously, each RFCA had delivered these services through local contracts. This was intended to improve …
Gov response: 5a. PAC recommendation: To establish and maintain an optimised volunteer estate the Department should: • ensure due consideration is given to the volunteer estate in its balance of investment decisions as it develops its defence …
Accepted
#22 — Volunteer estate in managed decline, requiring optimisation programme to dispose and modernise sites.
Recommendation: The Department said that the volunteer estate was a critical enabler for it to deliver the ambitions for increasing the numbers of reserves and cadets set out in the SDR. However, the Department told us that the estate had been …
Gov response: 5a. PAC recommendation: To establish and maintain an optimised volunteer estate the Department should: • ensure due consideration is given to the volunteer estate in its balance of investment decisions as it develops its defence …
Accepted
#5 — Integrate volunteer estate needs into defence investment plan and report on RFCA VAT progress.
Recommendation: The Department does not have a modernised and fit-for-purpose volunteer estate to support the enhanced roles of the reserves and cadets. The reserve training sites are the basis for mobilising the reserves, while having accommodation for thousands of cadet units …
Gov response: The government agrees with the Committee’s recommendation. consider the case and provide further opinion and guidance on what evidence or actions are necessary to be able to recover VAT incurred by MOD on maintaining the …
Accepted
#29 — Develop a comprehensive plan to ensure every Jobcentre meets full accessibility requirements immediately.
Recommendation: It is not acceptable that some Jobcentres remain inaccessible to some of the people who most need their support. In its response, DWP should set out its plan for ensuring that every Jobcentre meets full accessibility requirements. (Recommendation, Paragraph 132)
Gov response: Partially accept Our current network of Jobcentres is compliant with accessibility legislation. We recognise that our customers have different accessibility and support needs. Accessibility and inclusion are core drivers of any changes that are planned. …
Accepted
#28 — Detail plans for revitalising the Jobcentre estate, ensuring adaptability and co-location of services.
Recommendation: In its response to this report, DWP should set out how it will use its increased capital funds to revitalise the Jobcentre estate. DWP needs to make more of its Jobcentre spaces and it should make sure that the physical …
Gov response: Accept Through capital investment, DWP is committed to transforming our Jobcentre spaces so that our physical infrastructure is adaptable and responsive to the needs of our customers, colleagues, and local and national partners. The Workplace …
Accepted
#27 — Jobcentre environments often lack accessibility and welcome, undermining efforts to support claimants.
Recommendation: Jobcentres are not places that people want to go to. They are often run-down and lack basic facilities, including accessibility features. An intimidating security presence can create additional barriers for some. It will be important that when people walk through …
Gov response: Accept Through capital investment, DWP is committed to transforming our Jobcentre spaces so that our physical infrastructure is adaptable and responsive to the needs of our customers, colleagues, and local and national partners. The Workplace …
Accepted
#25 — Repurpose Bastion Point to support enforcement, improve worker safety, and upgrade port facilities.
Recommendation: Defra should work with DPHA to consider how the space available at its Bastion Point site could be repurposed to support with enforcement activities and relieve pressure at the port. Defra should conduct a cost- benefit analysis of repurposing Bastion …
Gov response: The Government partially accepts this recommendation. Defra will work with DPHA to explore potential options for repurposing space at Bastion Point and will provide the outcome of the cost-benefit analysis of the Bastion site options …
Partially Accepted
CQC Inspection Actions (6)
Bousfield Surgery
Ensureallpremisesandequipmentusedbytheserviceproviderisfitforuse.
Must Do
Station House
We recommend the provider bring forward their plans to cover radiators in people's accommodation.
Should Do
Standon House
Improvements were still required to ensure the physical environment was safe for people. For example, we saw some pieces of equipment had visible rust which hampered effective cleaning. The main corridor between parts of the building had a poorly defined …
Should Do
Keb House Residential Home
The registered provider had not ensured the safety of the premises and equipment was safe to use.
Must Do
Chandos Lodge Nursing Home
The provider arranges training in the management of legionella for those responsible, to reduce the risk of harm to people.
Should Do
London Hair Transplant Clinic
The service should ensure all medical gas cylinders are stored safely.
Should Do
PPO Death in Custody Recommendations (2)
The Governor of The Mount
The Governor of The Mount should ensure that body-worn video cameras are properly maintained and ready for use when necessary.
The Governor
The Governor should review the provision of CCTV footage and ensure the system works and is able to provide footage to relevant stakeholders, including the Ombudsman.
IOPC Learning Recommendations (2)
National recommendation - National Police Chiefs' Council, May 2022
The IOPC recommends that the NPCC should communicate to police chiefs, custody leads and fleet leads the importance of regularly conducting safety checks of cage van doors to ensure locking mechanisms are in working order. This recommendation follows a death …
Recommendation - Hertfordshire Constabulary, March 2021
The IOPC recommends that the National Association for Police Fleet Managers (NAPFM) shares advice and guidance on the use of finger trap shields in police vehicles. This should specifically relate to any vehicle fitted with a cage used to transport …
IMB Annual Reports (2)
The Verne (2025)
HMP The Verne is a Category C training prison for men convicted of sexual offences, housing 645 prisoners at the end of the reporting period. The Board found it generally safe and humane, commending healthcare, key worker improvements, and the new Building Choices program. Key concerns include staffing uncertainty, lack of 24-hour clinical cover, and the impact of budget cuts on education and purposeful activity.
PRISON
Key concerns
Ford (2025)
HMP Ford, a Category D open prison, continues its focus on rehabilitation and resettlement amidst significant challenges. The prison has seen a rise in high-risk prisoners and increased population churn, while facing persistent issues with failing infrastructure and substantial cuts to the education and training budget. Despite these hurdles, the IMB commends the prison for its generally safe environment, excellent healthcare provision, and ensuring all released prisoners secure accommodation.
PRISON
Key concerns
IMB Recommendations (111) — showing 50 strongest matches
Dungavel House (2023)
As has been mentioned in previous reports, consideration should be given to installing robust preventative measures to ensure that roofs are not accessible to detained persons. This would help towards the safety of residents and staff. This remains an issue due to the accessibility of the fire escape stair.
Governor / Director
Wormwood Scrubs (2024)
What further support will the Minister provide to rectify issues with the antiquated buildings and infrastructure to improve living conditions and safety in the prison?
Other
Lewes (2020)
The Board encourages the Governor to redouble efforts to improve the accommodation conditions for prisoners, and to ensure that funding from the ‘clean and decent’ project results in cleanliness being a higher priority.
Governor / Director
Heathrow Immigration Removal Centre (2020)
The Home Office should investigate the on-going issues with regard to heat and cold on both sites and support the Contractor by providing funding to undertake major capital works if needed to resolve them and create a more appropriate environment.
Home Office
Bure (2020)
Will the Governor ensure that work is done on the ventilation system on residences 1 to 6 as a matter of priority?
Governor / Director
Rochester (2022)
The accommodation at HMP/YOI Rochester is very poor, and in the Board’s view, just about providing a minimal standard of accommodation. The Edwardian buildings on the old site are dilapidated and challenging to keep maintained; and the newer pre-fabricated buildings have exceeded their original use dates by several years, and are beset with poor ventilation as well as ongoing water …
HMPPS
Kirkham (2023)
The IMB would like to see the remaining unused buildings removed in a timely manner due to safety implications. When will the Prison Service arrange for this to be done?
HMPPS
Ford (2023)
There has been some welcome refurbishment of the shower/toilet facilities on several corridors. However, the continuing failure to adequately maintain the prison estate to an acceptable level leads us to question what actually needs to happen before a full refurbishment plan is drawn up and executed for A, R and Q wings, in particular. The Board is concerned that the …
HMPPS
The Verne (2024)
The Governor to ensure that the kitchen roof is repaired as a matter of urgency.
Governor / Director
Ford (2024)
A consistent, reliable heating and water supply to the accommodation blocks, as the situation is unacceptable.
Governor / Director
Preston (2025)
The Minister should provide an immediate timeline and budget for starting and completing a major refurbishment or alternative solution for the Victorian prison fabric, reception area, gatehouse, and offender management unit, ensuring specific steps are taken to prevent further delays, given repeated previous concerns and lack of progress.
Ministry of Justice
Ford (2025)
As we have reported for some years, the building infrastructure across Ford is failing, with each occurrence being addressed with short-term fixes, which, in the long run, cost the taxpayer more. Will the Minister commit to both undertaking a detailed survey and investigation of the existing fabric and services and to setting out a clear timetable for the development and …
Ministry of Justice
Gartree (2020)
Will the minister seek to provide a sufficient budget for HMP Gartree to create a safe living standard that would be deemed acceptable in the wider community? It continues not to be acceptable to expect staff and prisoners to live and work in buildings where the infrastructure has seriously declined over several years.
Ministry of Justice
Dungavel House IRC (2020)
The centre is secured by a fence and gates. During 2020 there was an issue with the electronics of the inner pedestrian gate. The Board strongly recommends that this gate be upgraded.
Governor / Director
Dover (2020)
The holding facilities in Dover and Folkestone are unsuitable for the numbers of detainees arriving and should be expanded or replaced as a matter of urgency.
Ministry of Justice
Bure (2020)
Will the minister ensure that resources are made available for urgent work to the ventilation system in residences 1 to 6, to improve the air quality and increase the level of ventilation, especially taking into account that prisoners are presently locked up for up to 23 hours a day owing to COVID-19 and the expectation that this situation will continue …
Ministry of Justice
The Mount (2021)
Some investment has been made to improve the showers but more is still needed to bring them to an acceptable standard.
HMPPS
Highpoint (2021)
The netting that blew down in the storm over a year ago at HMP Highpoint, and which has still not been mended or replaced, remains a security and safety issue. This prison is vulnerable to throw-overs, and the increased opportunity for contraband to get into the prison has a negative impact on the health and wellbeing of the prisoners.
HMPPS
Altcourse (2021)
The quality and quantity of food provided for prisoners has consistently improved over the reporting year with the welcome addition of homemade soup and a bakery on site producing bread and rolls. Also kitchen equipment is maintained in a more timely matter. However there still remains a problem with the newly installed flooring which floods frequently despite a number of …
Governor / Director
Wymott (2022)
Is the kitchen refurbishment programmed for 2022 / 23 likely to go ahead?
HMPPS
Winchester (2022)
Given the continued impact of the vermin infestation, and the associated health and safety concerns, what more lasting and impactful arrangements can be made to resolve this issue?
Governor / Director
Winchester (2022)
As many cells still get very hot in summer and very cold in winter, and showers are often non-functioning due to an outdated fabric and design, what are the Prison Service’s plans for resolving these issues?
HMPPS
Heathrow Immigration Removal Centre (2022)
It is our view that the Cedar and Dove units in Harmondsworth, hostel-style units with showers and toilets at the ends of corridors, need significant investment to bring them into line with the rest of the Harmondsworth estate. We understand that these units are slated for an overhaul in 2025-2026 but consider that this timing is too protracted and that …
Ministry of Justice
Wormwood Scrubs (2023)
The Minister should make immediate resources available to HMP Wormwood Scrubs to improve the fabric of the prison.
Ministry of Justice
Long Lartin (2023)
Prison infrastructure, maintenance and projects. Will the Minister acknowledge that the prison infrastructure is now so degraded that effective routine maintenance is no longer possible and that a major modernisation project is required in the near future?
Ministry of Justice
Leicester (2023)
Can funds be found for repair of the fabric of the building and replacement of equipment?
HMPPS
Huntercombe (2023)
When will the Prison Service facilitate the urgent upgrading of the antiquated heating and hot water systems?
HMPPS
Heathrow immigration removal centre (2023)
Ventilation systems within the Heathrow IRC needs a thorough overhaul as some wings are extremely hot or cold. There appears to be little that can be done to regulate the temperature.
Governor / Director
Gartree (2023)
Can the Minister confirm that new funding bids will be supported, and budgets will be allocated to address the seriously deteriorating fabric and infrastructure of Gartree, regardless of the confirmation that a new prison will now be built next to Gartree?
Ministry of Justice
Deerbolt (2023)
Many ageing establishments, including Deerbolt, require significant investment for maintenance and upkeep. How does the Minister plan to secure ample funding for this purpose?
Ministry of Justice
Channings Wood (2023)
The Board has observed the steady and detrimental impact of acute population pressures across a range of prison services. The planned expansion at Channings Wood is part of the national programme intended to address this. Can the Minister assure the Board that the provision of new infrastructure will not be at the expense of maintaining the current and ageing estate? …
Other
Bedford (2023)
Prisoners have regularly reported issues about pigeon droppings, cockroaches, showers not working and broken tumble dryers.
Governor / Director
Swaleside (2024)
The issue of overflowing sewage from the drains must be addressed as this is exposed to the movement of food trolleys to the residential areas, which is a Health and Safety issue.
Governor / Director
Standford Hill (2024)
The condition of some of the buildings on site is not good and additional funding needs to be obtained to ensure this is addressed.
Governor / Director
Standford Hill (2024)
The unsafe buildings within the Standford Hill estate need to be made safe and additional facilities made available. We consider the response to this possible health and safety situation so far to have been unacceptable and, indeed, too slow.
HMPPS
Portland (2024)
Will HMPPS, as a matter of urgency, arrange for the necessary funding to be made available to address the ventilation issues that exist on Beaufort wing during spells of hot weather and the funding to address the repairs required to re-open the laundry facility, which relies on another prison to deliver these services?
HMPPS
Liverpool (2024)
Will the Prison Service invest in resetting the CCTV equipment to a usable monitoring performance standard and maintain it at this level?
HMPPS
Lewes (2024)
Urgently improve living conditions at HMP Lewes through better repair and maintenance services.
HMPPS
Cardiff IMB (2025)
Beth yw'r amserlen ar gyfer mynd i'r afael â chyflwr gwael rhannau o ystâd y carchar, cau parhaus yr adeiladau sydd wedi'u marcio ar gyfer eu dymchwel, a phroblemau parhaus gyda seilwaith sylfaenol fel gwresogi, dŵr poeth a ffonau?
HMPPS
Cardiff (2025)
What is the timeline for addressing the poor condition of parts of the prison estate, the continued closure of buildings marked for demolition, and ongoing problems with basic infrastructure such as heating, hot water and phones?
HMPPS
Brinsford (2023)
There is a long-standing leak in the reception area. The Board has been aware of the leak for two years, if not longer, but it continues to be a major problem. Many hours are spent cleaning up the stained and smelly water as is trying to secure money for the work to be completed. In the meantime, money is spent …
Ministry of Justice
Derwentside (2024)
To improve the communications infrastructure for Derwentside
Home Office
Werrington (2020)
Can the minister guarantee that investment will be available to convert inadequate old buildings such as those at HMP/YOI Werrington into effective secure schools?
Other
Stoke Heath (2020)
The Board considers that funding needs to be allocated for Stoke Heath as a matter of urgency to improve telephone access for prisoners.
HMPPS
Pentonville (2020)
Will the Prison Service deliver essential refurbishment for decency, such as toilets and showers?
HMPPS
Lincoln (2020)
A decision should be made on whether or not funds will be provided to repair or replace the long-out-of-action main lift (see paragraph 5.9).
HMPPS
Garth (2020)
Pressure should be brought to cause the transport providers urgently to address this issue, perhaps by changing the design of their vehicles or by adding secure trailers.
HMPPS
Dungavel House IRC (2020)
The escorting contract is held by Mitie who have an office and a vehicle base in the car park of the centre. This by default, has led to a much reduced number of parking bays for GEO staff and visitors. This must be addressed.
Governor / Director
Downview (2020)
Sufficient funding should be provided to procure heating and electrical supplies that are reliable and fit for purpose for all the accommodation blocks (see section 5.1).
HMPPS
Dover (2020)
Ventilation in the holding rooms should be improved.
Other
PHSO Casework Decisions (2)
P-002298 — Natural England
Mr N complains that Natural England is not policing a third-party organisation which granted an exemption certificate to a campsite near his property. Mr N says there is a safety concern with the shared access between him and the campsite and Natural England failed to investigate his concerns.
UK Government
Nov 2023
P-002426 — Guy's and St Thomas' NHS Foundation Trust
Mrs A complains about getting an injury while using the lift at the Trust.
NHS in England
Jan 2024
LGO / SPSO Decisions (309)
25-019-745 — North Northamptonshire Council
Summary: We will not investigate Mrs B’s complaint about the Council leaving a walkway in an unsafe state. This is because it is unlikely an investigation would add to the Council’s own investigation and it is reasonable for Mrs B to take the Council to court if she seeks compensation.
LGO (Local Government & …
Transport And Highways
Dec 2025
22-000-935 — Thurrock Council
Summary: We will not investigate Miss X’s complaint about the Council’s failure to take action to deal with dangerous doors at a local nursery. This is because there is not enough evidence of fault by the Council and it is unlikely we could achieve any worthwhile outcome.
LGO (Local Government & …
Planning
May 2022
22-000-411 — London Borough of Hillingdon
Summary: Mr B complained that the Council had failed to take action in response to his concerns about danger caused by trees next to his property which posed a health and safety risk to himself and his family. We found no fault on the Council’s part.
LGO (Local Government & …
Environment And Regulation
Not Upheld
Aug 2022
23-014-498 — Birmingham City Council
Summary: Mr X complains the Council has failed to carry out its duty to install Public Right of Way signs in the local area. The Ombudsman finds fault with the Council for the service failure in the implementation of the signs. The Council has agreed to apologise, pay Mr X …
LGO (Local Government & …
Transport And Highways
Upheld
May 2024
25-000-760 — Stockport Metropolitan Borough Council
Summary: We will not investigate Mr C’s complaint that his property has been damaged due to the Council’s failure to maintain adjoining land. This is because it is reasonable for Mr C to take the Council to court.
LGO (Local Government & …
Other Categories
Apr 2025
24-021-137 — Brighton & Hove City Council
Summary: We will not investigate Mrs X’s complaint about damage caused by a Council owned tree and a personal injury claim for her child, Y. This is because it is reasonable for Mrs X to take the matter to court.
LGO (Local Government & …
Environment And Regulation
Apr 2025
25-001-001 — Surrey County Council
Summary: We will not investigate Mrs B’s complaint that she suffered an injury due to the Council’s failure to remove a dangerous tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
LGO (Local Government & …
Environment And Regulation
Apr 2025
25-007-538 — London Borough of Southwark
Summary: We cannot investigate Mr B’s complaint that he suffered injuries after slipping on a wet floor in a Council-owned housing block. This is because we cannot investigate complaints about the management of social housing by councils.
LGO (Local Government & …
Other Categories
Jul 2025
PSOW-202101965 — Llansteffan & Llanybri Community Council
Mr X complained that Llansteffan & Llanybri Community Council (“the Community Council”) is failing in its duty to uphold the law by not using the Statutory Power at its disposal to protect the land they registered as a Village Green. Mr X also complained that the Community Council were delayed …
PSOW (Public Services Om…
Local Government
Aug 2021
22-001-427 — Royal Borough of Kingston upon Thames
Summary: We will not investigate Ms X’s complaint that the Council did not repair a streetlamp on her road. This is because there is insufficient evidence of fault and Ms X has not been caused an injustice.
LGO (Local Government & …
Transport And Highways
May 2022
22-002-045 — Manchester City Council
Summary: We will not investigate this complaint about damage caused to Mr X’s car by falling branches from a Council-owned tree which he says is not properly maintained. It is reasonable for Mr X to seek a remedy from the Council’s insurers or the courts if liability is not accepted.
LGO (Local Government & …
Environment And Regulation
May 2022
21-001-978 — Liverpool City Council
Summary: The Council is at fault for delaying its response to Mr X’s request to remove a barrier blocking access to his land. The Council has agreed to apologise and pay Mr X for the distress caused by its fault.
LGO (Local Government & …
Other Categories
Upheld
Jun 2022
22-006-017 — Middlesbrough Borough Council
Summary: We will not investigate this complaint about damage to the complainant’s property from a council owned tree. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council for the claimed injustice.
LGO (Local Government & …
Environment And Regulation
Aug 2022
21-018-090 — Dartford Borough Council
Summary: Mr X complained about the Council’s management of trees near his home. He said the Council had failed to complete the required maintenance work. He also complained about the way the Council responded to his concerns. We have not found fault by the Council in the way it made …
LGO (Local Government & …
Environment And Regulation
Not Upheld
Aug 2022
22-003-258 — Bristol City Council
Summary: Mrs D says the Council has failed to address refuse bins and fly tipping obstructing a pavement. The Ombudsman has discontinued the investigation because he cannot add to what the Council has already done, and further investigation would not lead to a different outcome.
LGO (Local Government & …
Environment And Regulation
Not Upheld
Aug 2022
22-012-105 — Cumbria County Council
Summary: We will not investigate this complaint about damage caused to Mr X’s fence allegedly arising from the Council’s actions and omissions. This is because it is reasonable to expect Mr X to go to court to determine any liability owed by the Council.
LGO (Local Government & …
Environment And Regulation
Dec 2022
23-018-518 — Dacorum Borough Council
Summary: We will not investigate this complaint about damage caused to Mr X’s property by development work near to his home. it is reasonable for him to seek a remedy by making a claim against the developers or the Council and to seek redress in the courts if liability is …
LGO (Local Government & …
Housing
Mar 2024
23-018-441 — Dacorum Borough Council
Summary: We will not investigate this complaint about damage caused to Mr X’s property by development work near to his home. it is reasonable for him to seek a remedy by making a claim against the developers or the Council and to seek redress in the courts if liability is …
LGO (Local Government & …
Housing
Mar 2024
23-019-293 — Elmbridge Borough Council
Summary: We will not investigate this complaint about damage to Mr X’s property from a fallen tree. If Mr X considers the Council is liable for the damage, it is reasonable for him to seek a remedy by way of an insurance claim and the courts.
LGO (Local Government & …
Environment And Regulation
Apr 2024
24-001-217 — London Borough of Bexley
Summary: We will not investigate this complaint about street lighting and 5G towers because there is not enough evidence of fault to justify investigating.
LGO (Local Government & …
Transport And Highways
Jun 2024
24-021-444 — London Borough of Newham
Summary: We will not investigate this complaint about the Council’s decision to remove a brick wall near the complainant’s home and erect a temporary metal fence. The Council confirmed the wall was removed because it was unsafe and dangerous. It confirms it is reconsidering whether a brick wall can be …
LGO (Local Government & …
Other Categories
May 2025
25-008-380 — Bolton Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s maintenance in a play area. This is because we cannot achieve the outcome that Mrs Y seeks, so there is no worthwhile outcome achievable by our investigation.
LGO (Local Government & …
Other Categories
Aug 2025
24-010-753 — London Borough of Hammersmith & Fulham
Summary: We cannot investigate Mr X’s complaint that the Council has failed to carry out work to a tree in a neighbouring property, which Mr X says has caused damage to his property. This is because the
LGO (Local Government & …
Environment And Regulation
Nov 2024
24-010-684 — Mole Valley District Council
Summary: We will not investigate this complaint about an alledged failure by the Council to maintain public areas, including parks, woodlands and highways. This is because there is insufficient evidence the complainant has directly been caused a significant enough injustice to warrant investigation.
LGO (Local Government & …
Other Categories
Nov 2024
24-010-214 — Durham County Council
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s request that it carry out works to a tree and hedge close to his home. This is because there is no evidence to suggest fault by the Council.
LGO (Local Government & …
Environment And Regulation
Nov 2024
24-009-924 — Manchester City Council
Summary: We will not investigate Mr X’s complaint about damage to his property caused by Council-owned trees and shrubbery. This is because it is reasonable for Mr X to submit a claim to the Council’s insurers, and if needed take the matter to court.
LGO (Local Government & …
Other Categories
Nov 2024
201100641 — East Ayrshire Council
Mr C has since 2002 owned a flat and teashop in a three storey building. There are takeaway premises on the ground floor. Mr C first complained to the council about smells from the takeaway premises in 2003. The council suspended taking formal action about this while Mr C pursued …
SPSO (Scottish Public Se…
Local Government
Not Upheld
Jul 2012
201103803 — Fife Council
When a school was rebuilt, a new glass fronted entrance area and carpark were created opposite Mr C's house. He found that security lights and internal lights shone into his house throughout the night, disrupting his sleep, and he complained to the council. Although it was agreed that timers would …
SPSO (Scottish Public Se…
Local Government
Not Upheld
Sep 2013
201508523 — The City of Edinburgh Council
Ms C, a council tenant, complained about the time it took the council to deal with a problem she was having with pigeons on her balcony. Although we found the council's communication could have been better, we were satisfied that the works, which had been assessed as non-emergency, were carried …
SPSO (Scottish Public Se…
Local Government
Partly Upheld
Feb 2017
201508161 — Glasgow City Council
Miss C complained that the council failed to act on concerns she raised about possible structural damage to her home caused by works carried out on the adjoining property. She was of the view that the building control team failed in their duty to protect her and her family from …
SPSO (Scottish Public Se…
Local Government
Not Upheld
Feb 2017
201707656 — Glasgow City Council
Mr C complained about a cafe premises near his property. The complaint included issues relating to the operation of a kitchen in the basement of the cafe and the placing of seating and tables outside the front of the cafe. In relation to the operation of a basement kitchen, Mr …
SPSO (Scottish Public Se…
Local Government
Partly Upheld
Mar 2019
202503318 — Sanctuary Cumbernauld
C complained about the condition of their adult child (A)'s property. C said that the house was impossible to heat, and constantly cold and damp. Following our decision to move the case to investigation, the association offered A a new flat. C was happy with this outcome and we closed …
SPSO (Scottish Public Se…
Housing Associations
Feb 2026
PSOW-202100791 — Newport City Council
Mrs C complained that Newport City Council (“the Council”) had failed to communicate properly with her or her agent during a planning application she made to it for an extension to her home. She stated that there had been delays in the process and that she missed the opportunity to …
PSOW (Public Services Om…
Local Government
Jun 2021
PSOW-202100029 — Carmarthenshire County Council
Mr A complained about Carmarthenshire County Council’s handling of his complaint concerning planning enforcement on a neighbouring property. Mr A said that he felt he had been treated unfairly by the Council and that it failed to provide a timely response to his complaint. Further, it failed to act impartially …
PSOW (Public Services Om…
Local Government
Jun 2021
PSOW-202307706 — Vale of Glamorgan Council
Mrs B complained that Vale of Glamorgan Council failed to provide a response to her Stage 2 complaint, which she made to it on 27 September 2023. The Ombudsman found that the Council had not logged Mrs B’s complaint due to a system failure which incorrectly identified Mrs B’s email …
PSOW (Public Services Om…
Local Government
Jan 2024
PSOW-202308299 — Beaumaris Town Council
Mr A complained that Beaumaris Town Council had failed to respond to a complaint the Ombudsman referred to it in October 2023 regarding a burial plot. Mr A said he had not received any contact from the Town Council. The Ombudsman found that the Town Council had failed to respond …
PSOW (Public Services Om…
Local Government
Feb 2024
PSOW-202304164 — Ceredigion County Council
Mr A complained that Ceredigion County Council (“the Council”) failed to provide a response to his complaint about how it handled his planning application. The Council said it was unable to investigate Mr A’s complaint because it was about the decision to refuse his planning application and therefore it remained …
PSOW (Public Services Om…
Local Government
Nov 2023
PSOW-202306440 — Cardiff Council
Mr H complained that Cardiff Council failed to follow its internal complaint process. A complaint was delivered by hand on 20 July 2023. He made contact via the online form on 8 August seeking an update. Mr H had not received a response. The Ombudsman contacted the Council and was …
PSOW (Public Services Om…
Local Government
Dec 2023
21-016-379 — City of Bradford Metropolitan District Council
Summary: We will not exercise discretion to investigate this complaint about personal injuries suffered by Mrs X after she fell on a public path. This is because it is reasonable to expect her to go to court to determine any liability owed by the Council.
LGO (Local Government & …
Transport And Highways
Feb 2022
21-017-457 — Plymouth City Council
Summary: We will not investigate this complaint about damage to Miss X’s roof tiles caused by a lighting column swaying in a storm. It is reasonable for her to seek a remedy by submitting a claim to the Council’s insurers and, if no liability is accepted, to the courts.
LGO (Local Government & …
Transport And Highways
Mar 2022
21-018-145 — Torbay Council
Summary: We will not investigate Ms B’s complaint that she was injured when using a public toilet. This is because the courts are in the best position to decide personal injury complaints.
LGO (Local Government & …
Environment And Regulation
Mar 2022
21-009-044 — Cheshire East Council
Summary: Mr X complained the Council delayed taking enforcement action in relation to drainage works linked to a development near his property. The Council was at fault for not taking action sooner. The Council has agreed to remedy Mr X’s injustice.
LGO (Local Government & …
Planning
Upheld
Apr 2022
21-000-203 — Allerdale Borough Council
Summary: Mr X complained the Council failed to carry out satisfactory checks and controls on an individual completing building works to the rear of his property. Mr X says the new building’s wall collapsed causing damage to his garden wall.
LGO (Local Government & …
Planning
Not Upheld
May 2022
22-003-014 — Sandwell Metropolitan Borough Council
Summary: We will not investigate this complaint about damage caused to the complainant’s fence. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.
LGO (Local Government & …
Other Categories
Jun 2022
22-001-793 — Blackpool Borough Council
Summary: We will not investigate Mr X’s complaint the Council has delayed in providing lighting to a rear alley and is treating him as an unreasonable complainant. The Council has explained the action it will take to resolve the matter. It is not treating Mr X as an unreasonable complainant.
LGO (Local Government & …
Transport And Highways
Upheld
Jun 2022
22-004-482 — City of Doncaster Council
Summary: We will not investigate this complaint about financial loss incurred by the complainant after his driveway was damaged by a tree. This is because it is reasonable for the complainant to take his claim to court.
LGO (Local Government & …
Environment And Regulation
Jul 2022
21-018-792 — Cornwall Council
Summary: Mr B complains the Council failed to properly consider a reserved matters planning application and subsequent discharge of condition application for a nearby housing development which he says will allow an unacceptable development to harm both his residential amenity and the local area and cause potential issues of drainage …
LGO (Local Government & …
Planning
Not Upheld
Aug 2022
21-015-882 — Cornwall Council
Summary: Mr X complains the Council failed to properly consider a reserved matters planning application and subsequent discharge of condition application for a nearby housing development which he says will allow an unacceptable development to harm both his residential amenity and the local area. We have found no fault by …
LGO (Local Government & …
Planning
Not Upheld
Aug 2022
21-008-561 — Kirklees Metropolitan Borough Council
Summary: There is no evidence of fault by the Council in how it reached its decision that it cannot take enforcement action to ensure a developer repairs a wall and in how it reached its decision that wall does not pose a risk to highways users.
LGO (Local Government & …
Transport And Highways
Not Upheld
Sep 2022
22-008-869 — Sheffield City Council
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not been caused significant injustice as a result of the alleged fault.
LGO (Local Government & …
Planning
Oct 2022