Unaddressed Road Safety Risks
Insufficient or inadequate risk assessments for hazardous road locations, failing to identify and mitigate dangers effectively.
681 items
5 sources
Source spread
Where this theme appears
Unaddressed Road Safety Risks has been flagged across 5 independent accountability sources:
296 PFD reports
23 committee recs
1 NAO rec
1 Scottish FAI
360 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
PFD Reports (296) — showing 50 strongest matches
James Coates
Concerns: The current system relies inadequately on drivers self-reporting medical conditions to the DVLA, as doctors are not required to report, risking unreviewed licenses for seriously ill drivers.
Overdue
David George White
Concerns: The coroner requests consideration of specific measures to reduce road traffic injuries at or on the approach to a bend on the A19 at Owston.
Overdue
Michael James Thornton
Concerns: Vehicles leaving the carriageway and landing in a rhynne leads to death by drowning; however, retaining barriers may be too costly given the extent of roadway that would need protection.
Overdue
Joseph Burrell
Concerns: The road junction lacked adequate pedestrian safety features, including no clear view of traffic lights, no 'red man/green man' signals, and no pedestrian control buttons, making it unsafe to cross.
Response (Harrow Council): Harrow Council, in partnership with TfL, completed the installation of new signal equipment and linking of signals via SCOOT (Split Cycle Offset Optimisation Technique) to improve traffic flow; they are …
Overdue
Matthew Thomas Hamilton
Concerns: A narrow footpath lacked a barrier, allowing children to emerge suddenly into traffic, compounded by restricted vision from a fence and shrubbery.
Overdue
Sadie Ann Jane McGrady
Concerns: Substandard repairs to a Category D insurance write-off vehicle compromised its structural integrity, increasing injury risk in a collision, with no independent checks for repaired written-off vehicles.
Response (Association of British Insurers): The Association of British Insurers provides context on the Code of Practice for the Disposal of Motor Vehicle Salvage and the categories used to classify damaged vehicles.
Response (Department for Transport): The Department for Transport is reviewing the Vehicle Identity Check (VIC) scheme, analysing ideas from a consultation, with potential changes by 2015 subject to legal processes and government priorities.
Overdue
Rachael Dallison
Concerns: The provided concerns text is too truncated to identify specific safety issues.
Overdue
Luke Lyons
Response (Devon County Council): The Council addressed drainage issues on a road, including undertaking works. They also plan to continue using intelligence gathering and inspection processes, and will use the media to disseminate messages …
Responded
Kuldip Singh Dhillon
Concerns: Widespread common practice of unrestrained palletised loads on vehicles poses significant safety risks, compounded by insufficient enforcement and auditing of transport regulations by the Department of Transport.
Overdue
Brian Dorling and Philippine de Gerin-Ricard
Concerns: Confusing unbordered blue strips for cyclists, insufficient education on safer riding techniques, and a dangerous junction contribute to increased road safety risks for both cyclists and motorists.
Response (Mayor of London): The Mayor of London and TfL are spending almost £1 billion to improve cycling infrastructure, including segregated highways and remodelled junctions, and are committed to upgrading existing superhighway routes.
Responded
Archibold Wellbelove
Concerns: The Council failed to review its night-lighting policy for roads, creating unsafe conditions for pedestrians who regularly use unlit areas and may be unaware of footpath discontinuations.
Response (Warwickshire County Council): Warwickshire County Council has brought forward its review of night-lighting policy and will implement a dropped crossing point, barrier rail, supporting signage, and keep the street light on throughout the …
Responded
Joseph Drew Whiteside
Concerns: Numerous drownings of intoxicated individuals in the River Trent highlight the need for improved safety measures, such as fencing and warning signs, at main access points.
Response (East Staffordshire Borough Council1): East Staffordshire Borough Council appointed the Royal Society for the Prevention of Accidents (RoSPA) to conduct inland water safety reviews across Burton-upon-Trent and Uttoxeter and will be acting upon their …
Responded
Lynne Dring
Concerns: Street furniture obstructed motorists' views, and non-prescribed white lines may have falsely induced pedestrians to believe they had priority, creating a road safety risk.
Response (Balfour Beatty): • The illuminated bollards at the roundabout will be replaced with non-illuminated bollards, positioned to offer the best guidance to motorists while avoiding restricting visibility to pedestrians. • All sites …
Responded
Adrian John Pickard
Concerns: Company vehicles laden with aggregates are not routinely weighed before departing the premises, posing potential safety risks on public highways.
Response (Lightwater Quarries Ltd): Lightwater Quarries Ltd disputes the need to weigh volumetric vehicles, arguing it's not legally required and weight wasn't a factor in the collision. They state that they would like to …
Responded
Mustafa Cicek
Concerns: Highway safety issues include a collision black spot with inadequate warning signage and a potentially hazardous eucalyptus sapling. "SLOW" warnings are also needed on the carriageway approach.
Response (National Highways): The Highways Agency has installed 'SLOW' road markings and removed a eucalyptus tree. It is also increasing the number of chevrons on the bend and ensuring they are on yellow …
Overdue
Michael Telford
Overdue
John Grooby
Concerns: A lack of signage warning motorists about deer using a specific area as a "game track" creates an avoidable road safety hazard.
Response (Warwickshire County Council): Warwickshire County Council will install two "Wild animals likely to be in the road" warning signs on the A3400, with an order raised on 12 February 2014 and an estimated …
Responded
Karl Olof Nilsson
Concerns: The junction's layout, gradient, and an obscured STOP sign created an optical illusion, making the sign difficult to perceive, which substantially contributed to the fatal accident and previous injury incidents.
Overdue
Samuel Shaw
Concerns: Pedestrians crossing a 60mph unlit trunk road from a holiday park face extreme danger due to poor visibility, lack of warning signs for drivers, and no central refuge.
Response (National Highways): The Highways Agency has arranged for an investigation to consider options for an improved pedestrian crossing facility in the vicinity of Haggerston. The investigation will assess demand, appraise existing routes, …
Responded
Craig Marren
Concerns: Trees and foliage at a blind left-hand bend significantly impede driver visibility, creating a dangerous road hazard that requires cutting back.
Response (City of Bradford Metropolitan District Council): City of Bradford Council confirms that an order has been raised for a hedge to be flailed back to clear the highway obstruction.
Responded
Saleh Ali Dalie
Concerns: This residential road has a history of multiple incidents and two fatalities, yet requested road calming, parking restrictions, and pedestrian crossing measures have not been implemented, posing ongoing safety risks.
Response (Birmingham City Council): Birmingham City Council will install Vehicle Activated Speed Signs on Kyotts Lake Road, with completion anticipated by the end of July 2014. The City Council will consider further works as …
Overdue
Stephen Tilbury
Concerns: Excessive vehicle speed in a residential area, despite an existing trief curb, poses a significant risk as the curb can deflect speeding vehicles onto the pavement. Physical speed reduction measures are needed.
Overdue
Gavin Roberts
Concerns: The current 60mph speed limit for a specific bend is too high, and warning signs are inadequate, particularly as the limit increases on approach, contributing to repeated incidents.
Overdue
Daniel Taylor
Concerns: A specific downhill road section preceding a right-hand bend lacked appropriate warning signs or markings, warranting a review to prevent future collisions.
Overdue
Peter Banks
Concerns: A pedestrian crossing point was positioned too close to the main road. Protective railings should be extended and the crossing moved further into Westhead Avenue to improve safety.
Overdue
Valerie Hancox
Concerns: Farm bale chutes are routinely left lowered and unmarked on public highways, contrary to manufacturer instructions, posing a significant, unlit obstruction hazard to other road users.
Overdue
Russell Long
Response (Cumbria County Council): Works were carried out in the last month to raise the height to a consistent level with the top of the bridge and installation of edge restraint system on the …
Responded
Paul Millis
Concerns: The highway design features a very short and acutely angled lane merger near a junction, creating significant line-of-sight obstructions and danger for merging traffic.
Response: Leicester City Council asserts the highway design at Troon Way complies with relevant standards and underwent multiple safety audits. They will forward the coroner's comments to the Road Safety Auditor …
Responded
Yasmin Richards
Concerns: The A46 "Hartley Bends" has an inappropriate speed limit and inadequate road signage, markings, and warning features, contributing to a high risk of fatal collisions.
Response (Highway Agency): The Highways Agency has implemented local measures to highlight the nature of the road, including additional chevron signage, hazard warning signs, and high friction surfacing in strips. They are planning …
Responded
Sukbir Singh Rana & Mandip Singh
Concerns: The appropriateness of a 60 MPH speed limit on a bending country lane with limited lighting is questioned, as the maximum theoretical safe speed for the bend is also 60 MPH.
Overdue
Emma Lifsey
Concerns: The coroner noted that old-style filament bulbs in wig wag lights at the Beech Hill crossing were less than half as bright as they should have been and that the replacement of these lights with LEDs at level crossings was taking too long, given the known issue of sun glare affecting signal visibility.
Overdue
Sopefoluwa Peters
Concerns: Hazardous steps, poorly illuminated and without a handrail, combined with a low riverside safety barrier, created a dangerous environment, especially for intoxicated individuals.
Response (Durham County Council): The Council will install a timber barrier in the riverside footpath adjacent to the wall opposite the exit of Drury Lane. The County Council will also be undertaking a risk …
Responded
William Piercy
Concerns: A disengaged seatbelt left a passenger unrestrained, leading to fatal injury; a seat belt alarm would have alerted carers to this safety risk.
Overdue
Arnold Soulsby
Concerns: Current regulations do not mandate retrospective fitting of forward mirrors on lorries, leaving many vehicles without a crucial safety feature and increasing the risk of similar road deaths.
Response (Department of Transport): The Department for Transport has asked officials to prepare a consultation about retro-fitting forward-facing mirrors on heavy goods vehicles first registered before 26 January 2007. The consultation will explore the …
Responded
M5 (Seven)
Concerns: A firework display adjacent to the M5 caused greatly reduced visibility and a fatal multi-vehicle collision, highlighting a lack of preventative measures for such events.
Overdue
Georgina Taylor
Concerns: Outdated design standards meant that developing soft estate, specifically trees within 4.5m of the carriageway, lacked required vehicle restraint protection or removal, posing a highway safety risk.
Overdue
Michael Warren
Concerns: Highway Inspectors received inadequate training and guidance for identifying road hazards, particularly from trees, and conducted superficial "drive-by" inspections, increasing risk to road users.
Overdue
Kenneth Paul
Concerns: The delivery vehicle involved in the collision lacked an automatic audible reverse warning device. There is no legislative requirement for such safety features on light commercial vehicles, creating an unnecessary risk.
Overdue
Charles Pierson
Concerns: The deceased was able to meet the vision standard set for drivers by the DVLA according to a practitioner registered with the General Optical Council, but DVLA staff indicated this was not the case, and the deceased was not informed to notify DVLA of the findings.
Overdue
Olegs Sulaimonovs
Concerns: Road safety was severely compromised by a lack of footpaths, suitable lighting, and speed restrictions in a populated area. Additionally, there was inadequate information and encouragement for reflective clothing among the migrant population.
Response (T.W. Busby Son): The employer will supply reflective vests to staff and recommend their use at night when walking on the A518, including this information in the induction process for 2015.
Overdue
Joanna Greensmith
Concerns: Road safety was compromised by a failure to treat the surface according to adverse weather plans and by the Route Steward not reporting hazardous running water across the carriageway.
Responded
Richard Barker, Ryan Bramwell and Robert Graham
Concerns: Road safety was compromised by vehicles having 'better' tyres on the front, which contributed to aquaplaning. Additionally, police officers were unaware of their statutory power to close roads for safety reasons.
Overdue
Jerome Gonnet
Concerns: Unclear and insufficient signage for a 'no entry' slip road, with temporary warnings frequently being ineffective, leading to repeated instances of drivers entering incorrectly.
Response (A one): A-one+ has investigated options for improvement at the A66 Elton Interchange, including installing demountable bollards/marker posts and additional road markings. A proposal for these works will be submitted for funding …
Overdue
Jake Johnson
Concerns: Unrestricted public access to a motorway due to open steps and damaged boundary fencing, compounded by a lack of warning signs, especially near a children's play area.
Overdue
Victoria Rhodes
Concerns: High speed limits on grid roads in Milton Keynes where pedestrians have access, necessitating a review of the existing speed limits for safety.
Response (Milton Keynes Hospital): Milton Keynes Council is undertaking a comprehensive road safety review, prompted by a rise in serious incidents, and will bear the coroner's points in mind when compiling the report. The …
Responded
Tracey Rooke
Concerns: Identified road signage issues, including location and condition, were not addressed by the Highways Authority, which delayed action until a Coroner's report was issued, despite earlier recommendations.
Overdue
Roger de Klerk
Concerns: Poorly designed bicycle lanes and confusing signage at a junction create significant dangers for cyclists due to tramlines, forcing unsafe crossing angles and conflicts with pedestrians.
Response (Response De Klerk): The council will conduct a detailed review of the Addiscombe Road / Cherry Orchard Road junction, engaging TfL's design team to find improvements for cyclists and road safety, including short-term …
Responded
Alan Evans
Concerns: The road layout with obscured views and permitted overtaking, combined with protruding "old style cats eyes," creates a significant highway safety risk requiring double white lines and slim-line catseye replacement.
Overdue
Rebecca Curtis-Small
Concerns: Beach signage is insufficient, lacking prominent display and specific warnings about variable riptide hazards, increasing public risk.
Response (North Devon District Council): North Devon District Council will undertake an audit of signs at the beaches under their control and ownership. They also intend to bring the issue to the attention of their …
Response (Parkdean): Parkdean states that the signage at Croyde Beach has been designed and erected in agreement with the RNLI and they consider the signage in place is appropriate and sufficient. However, …
Response (Maritime Coastguard Agency): The MCA states that the placement, content and maintenance of signage at Croyde Beach is not their responsibility, nor the RNLI's. The MCA will proactively engage with the RNLI on …
Overdue
Myra Goldman
Concerns: Inverted gate hinge pins concentrated excessive weight, failing to meet safety standards designed to prevent gates from being easily removed and ensure even load distribution.
Response (BSI): BSI has forwarded the coroner's letter to the chairman of the standing committee responsible for BS 1722-12:2006 to be included as part of their review and has asked the chairman …
Overdue
Committee Recommendations (23)
#7 —
Recommendation: While we welcome the action plan, it is not clear whether the interventions that the Government and National Highways are rolling out will effectively mitigate the specific safety risks associated with the removal of the hard shoulder. Beginning in September …
Gov response: 31. The Government agrees with this recommendation. Evaluating the safety and economic impact of all schemes post opening is an integral part of ensuring we are delivering the benefits expected from investing in infrastructure. There …
Accepted
#6 —
Recommendation: The Department and National Highways should: a) retrofit emergency refuge areas to existing all-lane running motorways to make them a maximum of 1,500 metres apart, decreasing to every 1,000 metres where physically possible; b) commission the Office of Rail and …
Gov response: 28. The Government agrees with this recommendation and will commit to evaluating how successful the Stocktake and Action Plan has been in relation to live lane stops, including breakdowns. 29. We will be asking ORR …
Accepted
#5 —
Recommendation: We welcome the steps that the Department is taking through the action plan to rebuild trust in smart motorways and to make them safer. However, we are concerned a) that emergency refuge areas will remain too far part on existing …
Gov response: 25. The Government agrees in principle with this recommendation, subject to the successful outcome of research, consultation, and feasibility trials. 26. The emergency corridor rules adopted in other countries provide a system to assist emergency …
Accepted in Principle
#4 —
Recommendation: The available data on the safety of all-lane running motorways are limited and volatile. There are only five-years of safety data available for 29 miles of all-lane running motorways. The Department and National Highways should pause the rollout of all-lane …
Gov response: 22. The Government agrees with this recommendation. We recognise the benefits in assessing the effectiveness and operation of SVD technology as it is important motorists have confidence in its accuracy and reliability. 23. The technology …
Accepted
#37 — Department expects autonomous vehicles to adapt to existing infrastructure without immediate maintenance changes.
Recommendation: However, the Department also set out that autonomous vehicle technology would need to be capable of safely operating using existing highway infrastructure and so does not expect to make any immediate changes to road maintenance practices. The Department told us …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2026 6.2 The government agrees that the current guidance that has been provided to local highway authorities through the ‘Code of Practice for …
Accepted
#36 — Autonomous vehicles require sufficient road line markings, presenting a future maintenance challenge.
Recommendation: We also asked the Department about the condition local roads would need to be in to support the introduction of autonomous vehicles from 2026. The Department recognised that there will be challenges. For example, one of the semi-autonomous technologies, already …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2026 6.2 The government agrees that the current guidance that has been provided to local highway authorities through the ‘Code of Practice for …
Accepted
#35 — Impact of heavier electric HGVs on road infrastructure and bridges remains unevaluated.
Recommendation: We asked the Department about the impact of heavier electric vehicles on road infrastructure. The Department told us that main roads are built to withstand a maximum vehicle weight (gross vehicle weight) of 44 tonnes, and although unclassified roads are …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2026 6.2 The government agrees that the current guidance that has been provided to local highway authorities through the ‘Code of Practice for …
Accepted
#34 — Poor footway infrastructure remains a key barrier to achieving active travel targets.
Recommendation: We questioned the Department on other challenges that local authorities are facing where updated guidance from the Department would be helpful. On active travel the Government has set a target of 50% of all short journeys being made by walking …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2026 6.2 The government agrees that the current guidance that has been provided to local highway authorities through the ‘Code of Practice for …
Accepted
#10 — Independent analysis and public perception confirm deterioration in local road conditions.
Recommendation: However, the Department also acknowledged that there has been a deterioration in the condition of local roads over recent years, based on independent reports and people’s perceptions in using the roads.15 The Asphalt Industry Alliance (AIA) estimated that in 2023–24, …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: Autumn 2025 2.2 The department is considering what additional data it needs to collect to gain a greater understanding of the condition of the …
Accepted
#8 —
Recommendation: The Government and National Highways should pause the rollout of all-lane running motorways to collect more data, to upgrade and then evaluate the safety of existing all-lane running schemes and to consider alternative options for enhancing capacity on the Strategic …
Gov response: 36. The Government agrees with this recommendation and will pause the conversion of seven DHS schemes to ALR until the next Road Investment Strategy, so that alternative operating approaches can be considered. 37. A key …
Accepted
#3 —
Recommendation: The design of our motorways and major roads can currently be altered without any independent assurance on safety by a regulatory body, which is a systemic weakness. The Department should make the introduction of changes to the design and operation …
Gov response: 18. The Government agrees in principle with this recommendation as we recognise that the installation of EAs at closer spacing is valued by drivers and road safety organisations. 19. The Stocktake and Action Plan launched …
Accepted in Principle
#9 —
Recommendation: Dynamic hard shoulder motorways apparently confuse drivers, because the hard shoulder is used unpredictably to tackle congestion. A more consistent approach, where the hard shoulder is used at known times, could clarify the situation for drivers without physically removing the …
Gov response: 40. The Government agrees with this recommendation and will revisit the case for controlled motorways and how it compares with ALR motorways. We will look to publish an initial report which compares the business cases …
Accepted
#1 —
Recommendation: The design of our motorways and strategic roads necessarily entails balancing competing priorities. However, successive Administrations, together with the Department and National Highways’ predecessor, Highways England, underestimated the scale of safety measures needed effectively and reliably to mitigate the risks …
Gov response: 8. The Government commits to further investigating the benefits of a health and safety assessment being undertaken by ORR before changes to design or operational standards are implemented on the SRN. 9. National Highways have …
Under Consideration
#18 — A comprehensive legal framework for e-scooter use is required to address safety concerns.
Recommendation: There are currently 23 trials for e-scooter rentals in England but outside of these areas e-scooters are not legal on roads.44 Despite that, use of e-scooters has increased rapidly in recent years both within and beyond trial areas, sometimes with …
Not Addressed
#4 — Lead a proactive approach to promote active travel and address public safety concerns.
Recommendation: DfT’s communications to the public have not been enough to help tackle perceptions that active travel is unsafe or to encourage more people to take part. People’s perception of the safety of active travel is as important as actual physical …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented The department intends to publish a new road safety strategy document in due course. This will consider ways in which road safety can be improved for …
Accepted
#11 —
Recommendation: Examining the available evidence base, we are not convinced that reinstating the hard shoulder on all all-lane running motorways will improve safety. The evidence suggests that doing so could put more drivers and passengers at risk of death and serious …
Gov response: Although the hard shoulder offers a relative place of safety, it is not a safe place to stop. The Government is right to focus on upgrading the sa
Not Addressed
#10 —
Recommendation: Controlled motorways, which retain the hard shoulder and have technology to regulate traffic, have the lowest casualty rates of all types of motorway on the Strategic Road Network. The Department and National Highways should revisit the case for controlled motorways. …
Gov response: The Government agrees with this recommendation and will revisit the case for controlled motorways and how it compares with ALR motorways. We will look to publish an initial report which compares the business cases later …
Not Addressed
#7 —
Recommendation: The introduction of an alternative road charging mechanism that supported motoring and motorists might work against the Government’s ambition for half of all journeys in towns and cities to be walked or cycled by 2030. In designing an alternative road …
Gov response: Given this, the Government does not have further views on the Committee’s recommendations for the ways in which road pricing should be considered.
Under Consideration
#16 — DfT's communication of Highway Code changes to the public has been ineffective.
Recommendation: In January 2022, DfT made changes to the Highway Code to prioritise vulnerable road users, including pedestrians and cyclists.37 However, evidence we received from stakeholders suggested that DfT’s messaging around the changes made to improve safety have not been communicated …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The department intends to publish a new road safety strategy document in due course. This will consider ways in which road safety can be …
Accepted
#2 —
Recommendation: We welcome the Department’s acceleration of safety improvements to all-lane running motorways and acknowledge that the current Secretary of State for Transport and Minister for Roads have, upon their appointment, taken steps to address safety and delivery failures on all-lane …
Gov response: 13. The Government agrees with this recommendation and will immediately pause the roll-out of ALR smart motorway schemes yet to commence construction until five-years of safety data is available for ALR motorways introduced before 2020. …
Accepted
#10 —
Recommendation: The Government must examine how an alternative road pricing mechanism can be delivered alongside devolved local road charging schemes, while respecting the existing devolution settlement. Any alternative road pricing mechanism must be revenue neutral to the Government rather than causing …
Gov response: Given this, the Government does not have further views on the Committee’s recommendations for the ways in which road pricing should be considered.
Under Consideration
#15 — Perceptions of safety are key barriers to increasing active travel uptake
Recommendation: Concerns around safety and confidence to cycle are key barriers to active travel. The NAO reported that, in 2021, around half of respondents to a DfT survey stated that safer roads would encourage them to cycle (53%) and walk (45%) …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The department intends to publish a new road safety strategy document in due course. This will consider ways in which road safety can be …
Accepted
#17 — DfT continues to use and relaunched its 'Think!' campaign for road safety.
Recommendation: We asked DfT if there was more that it could do to promote the changes it had made to improve safety and encourage more people take up cycling. It told us that it recognised that communication was a big part …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The department intends to publish a new road safety strategy document in due course. This will consider ways in which road safety can be …
Accepted
LGO / SPSO Decisions (360)
21-013-314 — Kent County Council
Summary: We will not investigate this complaint about the Council’s decision not to implement parking restrictions on the housing development where Mr X lives. There is not enough evidence of fault in the Council’s actions to warrant further investigation.
LGO (Local Government & …
Transport And Highways
Jan 2022
21-006-544 — London Borough of Croydon
Summary: We will not investigate Mr X’s complaint the Council has failed to provide information about the maintenance of grass verges and failed to reply to his complaints. I am satisfied the Council has now explained the maintenance position and apologised to Mr X for the failure to deal with …
LGO (Local Government & …
Transport And Highways
Upheld
Jan 2022
21-012-911 — Cumbria County Council
Summary: We will not investigate this complaint about the Council not collecting grass cuttings. The complainant has not suffered sufficient personal injustice to warrant our involvement. Nor is it likely that further investigation would lead to a different outcome.
LGO (Local Government & …
Transport And Highways
Jan 2022
21-014-819 — Warwickshire County Council
Summary: We will not investigate Mrs B’s complaint that she suffered serious injuries whilst cycling due to the Council’s failure to repair a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court, which is in the best position …
LGO (Local Government & …
Transport And Highways
Jan 2022
21-014-866 — Worcestershire County Council
Summary: Mr C complained about the home to school travel arrangements made by the Council for his son to get to school. He said the Council had not considered the safety of the route between his home and bus stops his son must use for the journey. We upheld the …
LGO (Local Government & …
Education
Upheld
Aug 2022
25-016-669 — Nottinghamshire County Council
LGO (Local Government & …
Transport And Highways
25-025-885 — Rochdale Metropolitan Borough Council
LGO (Local Government & …
Transport And Highways
25-013-026 — Kent County Council
LGO (Local Government & …
Transport And Highways
21-014-750 — North Yorkshire County Council
Summary: We will not investigate Mrs X’s complaint that the Council has not accepted liability for her personal injury and property damage after she tripped on an open inspection cover on the highway. This is because it is reasonable for Mrs X to take the Council to court, which is …
LGO (Local Government & …
Transport And Highways
Jan 2022
21-013-956 — West Northamptonshire Council
Summary: We will not investigate this complaint that vibrations caused by large vehicles travelling over a speed hump are resulting in damage to the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It would …
LGO (Local Government & …
Transport And Highways
Jan 2022
21-014-674 — South Gloucestershire Council
Summary: We will not investigate this complaint about the processed followed to close a road close to the complainant’s home. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant has not suffered enough personal injustice to warrant our …
LGO (Local Government & …
Transport And Highways
Feb 2022
21-017-627 — Devon County Council
Summary: We will not investigate this complaint about flooding caused to a private road by run-off from the public highway in periods of heavy rain. It is reasonable for Mr X to seek a remedy in the courts for his claim that the Council is liable for any flood damage …
LGO (Local Government & …
Transport And Highways
Mar 2022
21-018-636 — London Borough of Havering
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a pavement. This is because it is reasonable for Mrs B to pursue her compensation claim at court.
LGO (Local Government & …
Transport And Highways
Mar 2022
22-000-272 — Devon County Council
Summary: We will not exercise discretion to investigate this complaint about damage caused to Mrs X’s car arising from the Council’s failure to repair a pothole on the public highway. This is because it is reasonable to expect Mrs X to go to court to determine any liability owed by …
LGO (Local Government & …
Transport And Highways
Apr 2022
22-000-446 — Cumbria County Council
Summary: We cannot investigate Ms B’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because Ms B took the Council to court.
LGO (Local Government & …
Transport And Highways
Apr 2022
22-003-127 — Suffolk County Council
Summary: We will not investigate Mr B’s complaint that the Council has failed to repair a defective section of road outside his home. This is because it is reasonable for Mr B to use the remedies available to him at court.
LGO (Local Government & …
Transport And Highways
Jun 2022
22-002-888 — Surrey County Council
Summary: We will not investigate this complaint about highway repairs. This is because Miss Y’s insurer or the court is better placed to deal with her complaint.
LGO (Local Government & …
Transport And Highways
Jun 2022
22-004-505 — Portsmouth City Council
Summary: We will not investigate this complaint about financial loss incurred by the complainant after his car was damaged by a tree on Council land. This is because it is reasonable for the complainant to take his claim to court.
LGO (Local Government & …
Transport And Highways
Jul 2022
22-005-649 — Lincolnshire County Council
Summary: We will not investigate this complaint about highway maintenance. This is because it is unlikely we would find fault and it is reasonable to expect Mr Y to use the remedies available to him at court.
LGO (Local Government & …
Transport And Highways
Aug 2022
22-006-789 — Lincolnshire County Council
Summary: We will not investigate Mrs B’s complaint that she was involved in a road traffic collision because the Council did not carry out highway works safely. This is because it is reasonable for Mrs B to pursue her compensation claim with the Council’s insurers, and if needed, take the …
LGO (Local Government & …
Transport And Highways
Aug 2022
22-007-024 — Devon County Council
Summary: We will not investigate Mr C’s complaint that the Council is failing to maintain the road where he lives. This is because it is reasonable for Mr C to apply to court for an order requiring the Council to repair the road.
LGO (Local Government & …
Transport And Highways
Aug 2022
23-017-984 — Central Bedfordshire Council
Summary: We will not investigate this complaint about work carried out to the road where the complainant lives. We cannot decide whether the Council is liable for damage to his property or personal injury, these are matters for insurers or the courts. Nor can we require the Council to impose …
LGO (Local Government & …
Planning
Mar 2024
23-019-967 — Buckinghamshire Council
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-019-952 — Essex County Council
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to deal with any damage to Dr Y’s vehicle and there is not enough evidence of fault in the Council’s management of highway maintenance to justify investigation.
LGO (Local Government & …
Transport And Highways
Apr 2024
23-021-396 — Leeds City Council
Summary: We will not investigate this complaint about highways because any injustice is not significant enough to warrant investigation.
LGO (Local Government & …
Transport And Highways
May 2024
24-000-573 — Cumberland Council
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car was hit by a deer. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
LGO (Local Government & …
Transport And Highways
May 2024
24-001-835 — Dorset Council
Summary: We will not investigate Mr X’s complaint about alleged negligence, and trespass and damage to his land by a Council contractor carrying out licenced works to a public highway. The courts are better placed to consider this complaint.
LGO (Local Government & …
Transport And Highways
Jun 2024
24-001-519 — Nottinghamshire County Council
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her son’s claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
LGO (Local Government & …
Transport And Highways
Jun 2024
24-002-422 — London Borough of Barnet
Summary: We will not investigate this complaint about highway maintenance because it is reasonable for Mr Y to be expected to approach the courts in this matter, who are better placed to consider the issue.
LGO (Local Government & …
Transport And Highways
Jun 2024
24-003-276 — Barnsley Metropolitan Borough Council
Summary: We will not investigate this complaint about highways maintenance because there is another body better placed to consider this complaint.
LGO (Local Government & …
Transport And Highways
Jul 2024
24-002-661 — London Borough of Hillingdon
Summary: We will not investigate this complaint about the Council’s refusal to install a grill or gulley around the drain in the highway outside the complainant’s home. There is insufficient evidence of fault in the Council’s actions to justify an investigation.
LGO (Local Government & …
Transport And Highways
Jul 2024
24-003-587 — Trafford Council
Summary: We will not investigate this complaint about highway maintenance because there is another body better placed to consider this complaint.
LGO (Local Government & …
Transport And Highways
Jul 2024
24-004-326 — Surrey County Council
Summary: We will not investigate this complaint about damage caused to Ms X’s vehicle when the Council removed the road surface. The matter is best dealt with as an insurance claim, which should be escalated to the courts should no resolution be achieved.
LGO (Local Government & …
Transport And Highways
Jul 2024
24-006-690 — Staffordshire County Council
Summary: We will not investigate this complaint about the Council’s handling of a claim for damages as this caused the complainant insufficient injustice to warrant our further involvement.
LGO (Local Government & …
Transport And Highways
Sep 2024
24-006-228 — Wokingham Borough Council
Summary: We will not investigate this complaint about highway repair and maintenance because it is reasonable to expect Mr Y to approach the courts, who are better placed to consider the issue.
LGO (Local Government & …
Transport And Highways
Sep 2024
24-006-202 — Bristol City Council
Summary: We will not investigate Mr X’s complaint about how the Council addressed his concerns relating to road maintenance. There is no evidence of fault.
LGO (Local Government & …
Transport And Highways
Sep 2024
24-009-360 — East Sussex County Council
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim at court. An investigation solely into the Council’s handling of Mr B’s …
LGO (Local Government & …
Transport And Highways
Sep 2024
24-006-814 — Slough Borough Council
Summary: We will not investigate this complaint about delay in deciding a compensation claim for pothole damage as ultimately this is a matter for the courts.
LGO (Local Government & …
Transport And Highways
Sep 2024
24-005-701 — Cumberland Council
Summary: We will not investigate this complaint about failure to repair a defective manhole cover. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council confirms the repair has now been completed. Further investigation will not …
LGO (Local Government & …
Transport And Highways
Sep 2024
24-006-987 — Surrey County Council
Summary: We will not investigate this complaint about highway maintenance because there is not enough injustice to warrant investigation.
LGO (Local Government & …
Transport And Highways
Sep 2024
24-021-487 — West Sussex County Council
Summary: We will not investigate this complaint about a pothole damage claim as this is a matter for the courts.
LGO (Local Government & …
Transport And Highways
Apr 2025
24-014-291 — Royal Borough of Kensington & Chelsea
Summary: We will not investigate this complaint that the Council does not take enforcement action against pavement parking. This is because there is insufficient evidence of fault by the Council.
LGO (Local Government & …
Transport And Highways
Apr 2025
25-004-753 — North Northamptonshire Council
Summary: We will not investigate Mr B’s complaint that his vehicle was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
LGO (Local Government & …
Transport And Highways
Jun 2025
25-005-988 — West Berkshire Council
Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
LGO (Local Government & …
Transport And Highways
Jun 2025
25-002-829 — Suffolk County Council
Summary: We will not investigate this complaint about highway maintenance and noise because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court about the matter is he wishes to pursue it, who are better placed to consider …
LGO (Local Government & …
Transport And Highways
Jul 2025
24-023-428 — Devon County Council
Summary: We will not investigate this complaint about the Council’s arrangements for drainage. This is because there is no significant injustice, and we cannot achieve the outcome that Miss Y seeks.
LGO (Local Government & …
Transport And Highways
Jul 2025
25-003-544 — Cornwall Council
Summary: We will not investigate this complaint about a highways matter because it is late without good reason to exercise discretion to investigate it now.
LGO (Local Government & …
Transport And Highways
Jul 2025
25-005-420 — Essex County Council
Summary: We will not investigate this complaint about a personal injury claim as this is a matter for the courts.
LGO (Local Government & …
Transport And Highways
Jul 2025
25-004-625 — London Borough of Barnet
Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mr Y to use his right to go to court about the matter.
LGO (Local Government & …
Transport And Highways
Aug 2025
25-004-204 — Wokingham Borough Council
Summary: We will not investigate this complaint about damage to Mr X’s car caused by a highway defect because the Council’s payment of the claim is a sufficient remedy and it is unlikely that further investigation would achieve significantly more for Mr X.
LGO (Local Government & …
Transport And Highways
Aug 2025