Value for money strategy

Lack of a clear, published strategy and framework for Value for Money (VfM) in government departments.

1,105 items 13 sources 3 inquiries
Source spread

Where this theme appears

Value for money strategy has been flagged across 13 independent accountability sources:

7 inquiry recs 3 PFD reports 885 committee recs 1 CQC action 7 HMICFRS recs 4 ICIBI recs 1 IOPC rec 149 NAO recs 4 IMB reports 14 IMB recs 1 detention investigation rec 28 LGO/SPSO decisions

When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

RHI-31 — Value for Money Priority
RHI Inquiry
Recommendation: Any imperative to spend a budget within a given timeframe should not be allowed to take precedence over how that budget is used and the longer term benefits and overall value of such expenditure. Ministers, Special Advisers and the Northern …
Gov response: [Note: The NI Executive responded to recommendations 19-23, 29-33 together as a group under the 'Governance and Financial Controls' theme.] NI Executive Response (October 2021): These recommendations can be accepted in full. It is important …
Accepted
CR3 — Regular assessment of assets and resources
Cranston Inquiry
Recommendation: There should be regular assessments by HM Coastguard of the adequacy of the available assets and human resources to respond to both current and reasonably foreseeable levels of small boat activity. Where the forecast level of resourcing need cannot be …
Response Pending
BRIS-44 — Examine Distinction Awards for consultants to incentivise quality care and extend to juniors
Bristol Heart Inquiry
Recommendation: The system of Distinction Awards for hospital consultants should be examined to determine whether it could be used to provide greater incentives than exist at present for providing good quality of care to patients. The possibility of its extension to …
Unknown
BRIS-37 — Urgently review compensation system for medical harm, replacing clinical negligence
Bristol Heart Inquiry
Recommendation: There should be an urgent review of the system for providing compensation to those who suffer harm arising out of medical care. The review should be concerned with the introduction of an administrative system for responding promptly to patients’ needs …
Unknown
BRIS-32 — Promote collaboration among patient advocacy services for seamless information and support
Bristol Heart Inquiry
Recommendation: So as to provide for patients an effective, efficient and seamless information and advocacy service, consideration should be given to how the various patient advocacy and liaison services in a given geographical area could most effectively collaborate, including in relation …
Unknown
BRIS-30 — Implement and securely fund Patient Advocacy and Liaison Services in all NHS trusts
Bristol Heart Inquiry
Recommendation: We endorse the initiative in ‘The NHS Plan’ to establish a Patient Advocacy and Liaison Service in every NHS trust and primary care trust. The establishment of this service should be implemented in full as quickly as possible. Once established, …
Unknown
BRIS-22 — Fund voluntary organisations meeting NHS standards for patient and carer support
Bristol Heart Inquiry
Recommendation: Voluntary organisations which provide care and support to patients and carers in the NHS (such as through telephone helplines, the provision of information and the organisation of self-help groups) play a very important role. Groups which meet the appropriate standards …
Unknown
#13 —
Public Accounts Committee
Recommendation: The Department told us that it has recently introduced a value for money model to assess the impact of its different interventions, but it is still relatively new. It recognised that there is work to do to improve its overall …
Gov response: 3. 1 The government disagrees with this recommendation. 3.2 The department already publishes metrics which cover its activities supporting exports, as part of a balanced suite of indicators. Metrics have been identified or are under …
Not Addressed
#15 — Cabinet Office failed to quantify programme-wide shared services costs and benefits from outset.
Public Accounts Committee
Recommendation: The Cabinet Office’s original expectation was that the strategy would lead to savings of 10% to 15% in operating costs, based on what other large public and private sector organisations across the world had been able to achieve.26 It did …
Gov response: The government agrees with the Committee’s recommendation. Target implementation date: September 2023 In Outline Business Cases clusters calculated benefits in different ways, this made comparisons between them tricky as they had been calculated over different …
Accepted
#2 — Revisit and revise Cabinet Office 'Case for Change'; complete future business cases fully.
Public Accounts Committee
Recommendation: The Cabinet Office did not produce an overarching business case for the Shared Services Strategy, which has hindered progress. HM Treasury’s guidance to government departments states that a business case should be used to support all major programmes and projects …
Gov response: The government agrees with the Committee’s recommendation. development was led at the cluster level. Practical implication of a full business case is a centrally delivered programme, which was avoided as having the clusters act as …
Accepted
#5 — Set out plans to evaluate Homes for Ukraine scheme, including lessons and value for money.
Public Accounts Committee
Recommendation: The scheme was set up at speed and has helped 141,200 Ukrainians come to the UK, but DLUHC does not know fully what aspects of the scheme have or have not worked and whether overall the scheme has been value …
Gov response: The government agrees with the Committee’s recommendation. scheme as lessons are learnt. It continues to monitor various data and evidence across the scheme to assess progress against key milestones and metrics (as set out in …
Accepted
#11 — Establish a coherent system to commercialise research and increase public R&D investment.
Science, Innovation and Technology Committee
Recommendation: Should our successor Committee wish to further explore the commercialisation of research, we recommend it considers: • recommending the establishment of a coherent system to facilitate interactions between businesses and research and technology organisations to make support for business more …
No Published Response
#25 — Launch net zero ports consultation immediately to plan infrastructure, funding, and electrification requirements.
Environmental Audit Committee
Recommendation: We recommend that Ministers launch their planned consultation on net zero ports without further delay, so as to gather signals from the ports industry and the wider maritime sector at the earliest opportunity as to what infrastructure is likely to …
Gov response: The Government accepts this recommendation. The Government is considering options on a call for evidence alongside its plan for the decarbonising the domestic maritime sector. It is important to understand and collate evidence on what …
Partially Accepted
#21 — Commission workstream to optimise international shipping efficiency through UK Hydrographic Office expertise.
Environmental Audit Committee
Recommendation: We recommend that, as part of the refreshed Clean Maritime Plan, Ministers commission a workstream to examine how the efficiency of international shipping operations can be further optimised by the appropriate development of the expertise in the UK Hydrographic Office.
Gov response: The Government notes this recommendation. The UK has a wide range of expertise that can aid the efficiency of maritime operations, including the development and design of on-board energy efficiency technologies, through to a strong …
Not Addressed
#18 — Clean Maritime Plan lacks clear, measurable objectives for shipping operational efficiencies.
Environmental Audit Committee
Recommendation: The current Clean Maritime Plan sets no clear or measurable objectives for the UK’s contribution to operational efficiencies from domestic and international shipping.
Gov response: The Government partially accepts this recommendation. The Government recognises the key role of efficiency in decarbonising the sector, both to reduce emissions in the near term, and to reduce the requirements from future fuels and …
Partially Accepted
#26 — Home Office lacks clear methodology and data for assessing Rwanda scheme's deterrent effect.
Public Accounts Committee
Recommendation: Assessing the deterrent effect, and thus value for money, of the scheme will be complex. The Home Office recognised that it will be difficult to isolate the impact of the Rwanda partnership from other government policies intended to stop small …
Gov response: 5.1 The government notes the Committee’s recommendation. 5.2 The evaluation of deterrent impact and value for money for the MEDP policy will not proceed because the operationalisation of the policy was ceased.
Not Accepted
#25 — Accounting Officer could not confirm Rwanda policy offers value for money without deterrence evidence.
Public Accounts Committee
Recommendation: Accounting Officers are responsible for approving, in advance, all significant initiatives, policies, programmes and projects, and should provide assurance to Parliament that those activities are meeting the accounting officer standards set out in Managing Public Money – regularity, propriety, value …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The Home Office has already set out the funds paid to the Government of Rwanda as part of the Migration and Economic Development Partnership …
Not Addressed
#24 — Rwanda partnership's value for money depends on deterring a significant number of illegal entries.
Public Accounts Committee
Recommendation: The success—and value for money—of the Rwanda partnership depends on whether it deters people from making dangerous and illegal journeys to the UK, including small boat crossings. In 2023, the Home Office estimated that illegal entries need to reduce by …
Gov response: 5.1 The government notes the Committee’s recommendation. 5.2 The evaluation of deterrent impact and value for money for the MEDP policy will not proceed because the operationalisation of the policy was ceased.
Not Accepted
#21 — Home Office exits leave hotels in derelict conditions, burdening local communities with regeneration costs.
Public Accounts Committee
Recommendation: We have heard reports, including from our own constituencies, that some hotels have been left in derelict conditions following the Home Office exiting them. We received written evidence from London Councils which told us that there were concerns across the …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Home Office will establish a working group with the Local Government Association and Local Authority Chief Executive regional leads to address issues raised …
Accepted
#20 — Home Office lacks a clear timeline for fully phasing out asylum seeker hotel accommodation.
Public Accounts Committee
Recommendation: Since 2020, the Home Office has increasingly used hotels to accommodate people seeking asylum, as demand for accommodation increased and there was an insufficient supply of alternative accommodation. In October 2023, the Home Office announced that it intended to stop …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Recommendation implemented 4.2 The Home Office will establish a working group with the Local Government Association and Local Authority Chief Executive regional leads to address issues raised …
Accepted
#15 — Large accommodation sites projected more costly than hotels, challenging value for money claims.
Public Accounts Committee
Recommendation: We asked the Home Office whether it was still satisfied that it was getting value for money, given the costs of the accommodation and the fact that capacity was much lower than anticipated. The Home Office’s latest assessment of value …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 A raft of measures has been implemented to address weaknesses. The programme was recently restructured to deliver smaller sites, requiring lighter touch refurbishment and …
Accepted
#14 — Home Office awarded major accommodation site contracts without full competition, citing urgency.
Public Accounts Committee
Recommendation: We asked the Home Office why it had not submitted to competition five of the contracts relating to the new sites, worth £243 million of the £253 million it had spent through contracts. The Home Office told us that it …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Recommendation implemented 2.2 A raft of measures has been implemented to address weaknesses. The programme was recently restructured to deliver smaller sites, requiring lighter touch refurbishment and …
Not Addressed
#10 — Home Office unable to explain significant additional escort training costs for Rwanda scheme.
Public Accounts Committee
Recommendation: The Home Office has estimated that it would cost £11,000 to fly each relocated individual to Rwanda. Witnesses told us that this was an internal estimate and actual costs would depend on a number of variables. The Home Office will …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented 1.2 The Home Office has already set out the funds paid to the Government of Rwanda as part of the Migration and Economic Development Partnership …
Not Addressed
#2 — Mandate Home Office to detail future due diligence processes protecting taxpayers' money on projects.
Public Accounts Committee
Recommendation: In its haste to establish large accommodation sites, the Home Office made unacceptable and avoidable mistakes, and failed to protect value for money. The Home Office asserts that its need to deal with a “national emergency” meant it had to …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented A raft of measures has been implemented to address weaknesses. The programme was recently restructured to deliver smaller sites, requiring lighter touch refurbishment and supporting the …
Accepted
#50 — Publish an implementation plan for the Women’s Health Strategy detailing timelines, costs, and resources.
Women and Equalities Committee
Recommendation: The Government should publish an implementation plan for the Women’s Health Strategy for England detailing timelines, costs and resource. (Paragraph 184) Funding
Gov response: We are working with NHS England and the Women’s Health Ambassador on how we take forward the Women's Health Strategy for England (linked in 'Introduction' above) by aligning it to the government's missions and forthcoming …
Not Addressed
#10 — Increasing EHC plan tribunal appeals indicate systemic failures and poor value for money
Public Accounts Committee
Recommendation: Parents are also increasingly appealing EHC plan decisions with the proportion being taken to a tribunal, parents’ final recourse for complaints, increasing from 1.6% in 2018 to 2.5% in 2023. The number of decisions appealed increased from 6,000 in 2018 …
Gov response: 1.9 Most Education, Health and Care plans (EHC plans) and assessments are concluded without the need for a Tribunal appeal. However, the department recognises that some families struggle to get the right support they need, …
Not Addressed
#30 — Previous local road maintenance incentive scheme lacked evaluation and independent auditing oversight.
Public Accounts Committee
Recommendation: The Department also told us that, as part of developing a new incentive funding scheme for local authorities on local road maintenance, it will be looking at learning from the previous scheme.63 In that scheme, the Department had made more …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: September 2026 6.2 The government agrees that the current guidance that has been provided to local highway authorities through the ‘Code of Practice for …
Accepted
#29 — Department acknowledges insufficient evaluation of local authority road maintenance funding effectiveness.
Public Accounts Committee
Recommendation: We asked the Department how it would know which funding mechanism was most effective without evaluation. The Department told us that it does not evaluate everything that it allocates to local authorities because it relies on them to exercise their …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2027 5.2 To ensure the development of a robust and proportionate monitoring and evaluation framework, the department plans to commission a feasibility study …
Accepted
#28 — Department has not evaluated the actual impact of most local road maintenance funding.
Public Accounts Committee
Recommendation: The Department has evaluated only one of the 12 funding pots it has made available for local road maintenance over the last decade. The Department has also not evaluated the totality of the funding it has made available to local …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2027 5.2 To ensure the development of a robust and proportionate monitoring and evaluation framework, the department plans to commission a feasibility study …
Accepted
#22 — Reactive pothole repairs prove inefficient and less cost-effective than proactive road maintenance.
Public Accounts Committee
Recommendation: However, potholes are just a symptom of poor road conditions and, as we heard, they are not necessarily being fixed properly or efficiently so money is just being wasted.41 For example, the AA told us that in its view too …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2027 5.2 To ensure the development of a robust and proportionate monitoring and evaluation framework, the department plans to commission a feasibility study …
Accepted
#7 — Department lacks clear outcomes and oversight for non-ringfenced local road maintenance funding.
Public Accounts Committee
Recommendation: We asked the Department what outcomes it was looking to achieve from the funding it provides to local authorities, which is over £1 billion each year. The Department told us that this was a live discussion with Ministers as part …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Target implementation date: April 2026 1.2 The government recognises that clarity about responsibilities for highways maintenance is a vital part of ensuring the devolution process is successful. …
Accepted
#5 — Evaluate local road funding approaches and PFI schemes to inform future effectiveness.
Public Accounts Committee
Recommendation: The Department has not evaluated its approaches to funding local roads to know whether they are delivering value for money. Despite providing over £1 billion of funding each year to local authorities for the maintenance of local roads, the Department …
Gov response: The government agrees with the Committee’s recommendation. framework, the department plans to commission a feasibility study in 2025 to understand the current state of evidence, evidence gaps and data collection mechanisms in local authorities. This …
Accepted
#12 — Department lacks clear plan for government to share in successful CCUS project profits
Public Accounts Committee
Recommendation: We asked the Department whether its business models allow for the government to take a share of any profit a project makes if the programme is successful.37 But the Department could not provide a compelling answer.38 Now that the Department …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: December 2026 2.5 In achieving this balance, the department notes that the business models do have mechanisms to ‘make sure that taxpayers and consumers …
Accepted
#5 — Set out rationale for supporting CCUS in each sector, considering cost-effective alternatives
Public Accounts Committee
Recommendation: To date, the Department has done little to ensure that government support for CCUS is directed to the sectors or locations where it will be essential for achieving net zero. CCUS is currently seen as the only way to decarbonise …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented In various sectoral strategies the department sets out the relative role of CCUS in decarbonising a given sector, including in the Net Zero Strategy, Industrial Decarbonisation …
Accepted
#2 — Introduce mechanisms for taxpayers and consumers to benefit financially from future CCUS project success
Public Accounts Committee
Recommendation: While the Department is taking steps to incentivise efficient delivery of the CCUS projects, it has not established mechanisms to make sure that taxpayers and consumers will benefit financially should the programme be successful. The Department has developed a range …
Gov response: The government agrees with the Committee’s recommendation. keeps the UK on the lowest cost pathway to meeting Net Zero and presents opportunities for growth in a future low carbon global economy. The department estimates that …
Accepted
#24 — Expensive Nightingale courts continue operating despite significant underuse of main estate.
Public Accounts Committee
Recommendation: MoJ told us that it has spent “a significant amount of money” on maintaining the court estate over the last two years.64 HMCTS told us that there is a significant maintenance backlog, but nevertheless assured us that the total capacity …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Recommendation implemented: March 2025 1.2 The Ministry of Justice (MoJ) is committed to bearing down on the Crown Court backlog and is delivering a wide range of …
Partially Accepted
#18 — Department lacks systemic understanding of how schools spend unringfenced disadvantage funding.
Public Accounts Committee
Recommendation: The Department’s policy is to allow schools and other providers autonomy and flexibility to support disadvantaged children in a way that suits local circumstances and their pupils’ needs. More than 90% of the estimated £9.2 billion funding associated with disadvantage …
Gov response: 4.1 The government agrees with the Committee’s recommendation. Target Implementation date: December 2027 4.2 The department is reviewing options to improve reporting arrangements for the pupil premium grant, including potential digital solutions by Academic Year …
Accepted
#4 — Introduce stronger mechanisms to understand how schools spend disadvantaged-focused funding effectively.
Public Accounts Committee
Recommendation: The Department relies on schools to spend funding in line with its intended purposes but has limited understanding of whether they do so. The Department’s policy is to allow schools and early years providers flexibility to use funding according to …
Gov response: The government agrees with the Committee’s recommendation. premium grant, including potential digital solutions by Academic Year 2027-28. This could support schools’ development of effective, evidence-based pupil premium strategies and provide the department with better data …
Accepted
#4 — Set out methodology to estimate Criminal Justice System costs due to prison capacity pressures.
Public Accounts Committee
Recommendation: The prison capacity crisis has led to decisions and inefficiencies which represent poor value for money. Maintaining and making best use of the existing prison estate represents better value than building new places. However, capacity constraints mean that MoJ and …
Gov response: The government agrees with the Committee’s recommendation. Recommendation implemented As the Committee notes, there have been acute issues in responding to prison capacity which have also led to additional costs in the Criminal Justice System, …
Accepted
#33 — Significant WGA deficit in 2022-23 highlights urgent need for a long-term fiscal strategy.
Public Accounts Committee
Recommendation: Written evidence we received from the ICAEW stressed that, in the absence of discount rates noted in earlier sections, the UK government had a deficit of £200 billion in 2022–23. The ICAEW noted that this deficit is more than 20% …
Gov response: 6.1 The government agrees with the Committee’s recommendation. Target implementation date: July 2025 6.2 The WGA is a valuable source of information on government liabilities, providing a comprehensive picture across the whole public sector. There …
Accepted
#11 — Universal support schemes led to deadweight costs, reducing overall value for money.
Public Accounts Committee
Recommendation: Most of the £44 billion of support was provided through schemes that were universal in nature, which means that some people who did not need the support still received it, affecting the schemes’ overall value for money.21 Written evidence we …
Not Addressed
#2 — Set out plan by September 2025 for targeting future consumer support, addressing data matching challenges.
Public Accounts Committee
Recommendation: The Department would not yet be in a position to provide more targeted support to consumers and so reduce wasteful expenditure. Most of the £44 billion of support was provided through the schemes that were universal in nature, which means …
Gov response: The government agrees with the Committee’s recommendation. fuel poor households in Great Britain, and the government has consulted on expanding the scheme to support more households. The government works with energy suppliers to identify eligible …
Accepted
#3 — Department lacks understanding of long-term value for money for loan book management options.
Public Accounts Committee
Recommendation: The Department does not yet know which options for the loan book’s future management would provide best value for the taxpayer in the long term. The costs of managing the loan book to date have been significant, at about £17 …
Gov response: The government agrees with the Committee’s recommendation. department commissioned external advice on its strategic options in 2022, which determined the operating model that provided the greatest value for money for the taxpayer. At that point …
Accepted
#68 — Create a National Screen Heritage Strategy with BFI covering funding, skills and infrastructure.
Culture, Media and Sport Committee
Recommendation: Within the next 12 months, the Government should work with the BFI and wider screen heritage sector to create a National Screen Heritage Strategy, including in the areas of funding, skills and infrastructure. The strategy should be reviewed and renewed …
Gov response: The BFI would be best placed to work with the screen heritage sector on the creation of any new National Screen Heritage Strategy. The government will consider this recommendation with the BFI, but is not …
Not Addressed
#64 — Conduct a review of National Lottery good cause allocations between distributing bodies.
Culture, Media and Sport Committee
Recommendation: We recommend the Government conducts a review of how National Lottery returns for good causes are allocated between distributing bodies by the end of the 2025-26 financial year. (Recommendation, Paragraph 223)
Gov response: The current allocation of good cause funding has been in place since April 2012; this long-standing arrangement allows for distributors to undertake long term financial planning based on predicted income. The new lottery provider, Allwyn …
Not Accepted
#63 — National Lottery funding for BFI requires thorough review to reflect expanded role.
Culture, Media and Sport Committee
Recommendation: The amount of National Lottery funding available to the BFI must reflect its role and remit, which has changed considerably since the allocations were last set. Determining where an increase for the BFI might come from, however, requires a thorough …
Gov response: The current allocation of good cause funding has been in place since April 2012; this long-standing arrangement allows for distributors to undertake long term financial planning based on predicted income. The new lottery provider, Allwyn …
Not Accepted
#62 — Ensure screen sector tax incentive changes increase BFI Certification Unit grant-in-aid settlement.
Culture, Media and Sport Committee
Recommendation: At each Spending Review, the Government should ensure any recent or upcoming changes to the screen sector’s tax incentives, including but not limited to the addition of new forms of expenditure credit, are reflected in a commensurate increase in the …
Gov response: We are committed to supporting and strengthening our domestic sector, and we recognise the challenges this part of the sector, including UK producers, have experienced. We want to see the sustained production of culturally relevant …
Under Consideration
#61 — BFI responsibilities expanded without commensurate long-term grant-in-aid support increase.
Culture, Media and Sport Committee
Recommendation: Too often the BFI’s responsibilities have been expanded by the Government without a commensurate, long-term increase in the grant-in-aid support available to it. That has put the UK’s reputation with inward investors at risk and could undermine the growth of …
Gov response: The BFI’s Certification Unit is essential in underpinning the effective delivery of the UK’s tax credits. We have been responsive to increasing demands on the Unit, returning turnaround times back to best practice levels through …
Accepted
#48 — Review the impact of a permanent VAT cut on entry to cultural events.
Culture, Media and Sport Committee
Recommendation: We recommend that the Government reviews the impact of a permanent cut to VAT on entry to cultural events, including cinema tickets, to identify whether it would support the growth of the creative industries. (Recommendation, Paragraph 174)
Gov response: The UK maintains a cultural VAT exemption for admissions charges for certain cultural exhibitions and events. This exemption applies to public bodies (such as local authorities) and other eligible bodies (such as charities) that satisfy …
Not Accepted
#47 — Stronger case now exists for assessing VAT cuts across the creative industries.
Culture, Media and Sport Committee
Recommendation: It is understandable that the exhibition sector seeks a VAT reduction when it faces so many challenges around costs, box office revenue and infrastructure. However, those calls must be considered alongside the regular requests we hear for reduced rates of …
Gov response: The UK maintains a cultural VAT exemption for admissions charges for certain cultural exhibitions and events. This exemption applies to public bodies (such as local authorities) and other eligible bodies (such as charities) that satisfy …
Not Accepted
#46 — Cinemas face insufficient variety and quality of films, not a lack of releases.
Culture, Media and Sport Committee
Recommendation: The problem facing cinemas is not that too few films are being released; it is that there is not enough variety and quality in the films that are reaching cinemas to tempt cinemagoers through the doors. The solution is therefore …
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Addressed
#30 — Link future public funding for ScreenSkills to specific, measurable performance outcomes.
Culture, Media and Sport Committee
Recommendation: We recommend that the Government link any future public funding for ScreenSkills to specific, measurable outcomes based on it publishing and meeting ambitious and robust performance indicators. (Recommendation, Paragraph 108)
Gov response: The government agrees that public funding for ScreenSkills must be linked to their effective delivery. ScreenSkills is primarily funded through voluntary industry contributions through their Skills Investment Funds. In 2025/26, ScreenSkills is receiving grant funding …
Accepted
#22 — Prioritise growth sectors like film and HETV in business rate reforms to support investment.
Culture, Media and Sport Committee
Recommendation: In delivering its promised reform of business rates, the Government should prioritise growth sectors such as film and HETV and ensure reforms support, rather than undermine, investment in them. (Recommendation, Paragraph 81)
Gov response: The government is transforming business rates over the course of this Parliament, co-designing a fairer system with stakeholders including those in the creative sectors. We have already introduced a 40% reduction on business rates for …
Accepted
#20 — Audio-Visual Expenditure Credits may undermine investment attraction for wider industry practices.
Culture, Media and Sport Committee
Recommendation: We are not convinced that Audio-Visual Expenditure Credits are the best vehicle to incentivise wider industry practices, if doing so undermines the fundamental aim of attracting investment. (Conclusion, Paragraph 76)
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Addressed
#19 — Benchmark UK film and HETV tax incentives against international competitors and review changes.
Culture, Media and Sport Committee
Recommendation: Twice a year, the Government should benchmark the value and eligibility criteria of the UK’s film and HETV tax incentives against those of other countries. Where the UK’s offer is found to be less competitive, the Government should immediately review …
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Accepted
#12 — Conduct urgent analysis on targeted HETV Audio-Visual Expenditure Credit uplift for domestic productions
Culture, Media and Sport Committee
Recommendation: We recommend the BFI urgently conducts analysis on the potential design and return on investment of a targeted uplift to HETV Audio-Visual Expenditure Credit for domestic productions with budgets of £1 million to £3 million per hour. The Government should …
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Accepted
#11 — Enhance HETV tax incentives to specifically benefit public service broadcasters and independent producers
Culture, Media and Sport Committee
Recommendation: Domestic HETV needs to be supported through enhanced tax incentives just as independent film has been. To tackle the issues facing domestic production, any increase in HETV tax relief must not merely incentivise streamers to spend more but specifically benefit …
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Addressed
FRS 2018-19 CoC Recommendations: Surrey Fire and Rescue Service
Cause of concern: Surrey Fire and Rescue Service doesn’t use its resources efficiently to manage risk or its financial and physical resources effectively to keep people safe. Recommendation: The service should ensure that its workforce model supports its operational model …
Recommendation
FRS 2018-19 CoC Recommendations: Surrey Fire and Rescue Service
Cause of concern: Surrey Fire and Rescue Service doesn’t use its resources efficiently to manage risk or its financial and physical resources effectively to keep people safe. Recommendation: The service should ensure that its resourcing model meets risk demand sustainably.
Recommendation
FRS 2018-19 CoC Recommendations: Surrey Fire and Rescue Service
Cause of concern: Surrey Fire and Rescue Service doesn’t use its resources efficiently to manage risk or its financial and physical resources effectively to keep people safe. Recommendation: The service should ensure that it uses the available budget prudently to …
Recommendation
FRS 2021-22 CoC Recommendations: North Yorkshire Fire and Rescue Service
Cause of concern: The service doesn’t have in place robust processes to ensure transformation activities provide efficiency and effectiveness. Recommendation: By September 2022, the service should put in place plans that are designed to detail in its medium-term financial plan …
Recommendation
FRS 2021-22 CoC Recommendations: North Yorkshire Fire and Rescue Service
Cause of concern: The service doesn’t have in place robust processes to ensure transformation activities provide efficiency and effectiveness. Recommendation: By September 2022, the service should put in place plans that are designed to monitor, review and evaluate its collaboration …
Recommendation
FRS 2021-22 CoC Recommendations: North Yorkshire Fire and Rescue Service
Cause of concern: The service doesn’t have in place robust processes to ensure transformation activities provide efficiency and effectiveness. Recommendation: By September 2022, the service should put in place plans that are designed to make sure that its processes for …
Recommendation
FRS 2018-19 CoC Recommendations: Avon Fire and Rescue Service
Cause of concern: Avon FRS isn’t doing enough to keep the public safe through regulation of fire safety. Its risk-based inspection programme is entirely reactive, as its inspection department doesn’t have enough staff. Recommendation: The service should make sure it …
Recommendation
Increasing the capacity of the prison estate to meet demand
MoJ should combine thinking on policy objectives for the prison estate and improved evidence of different approaches to develop a long-term strategy to improve the resilience of the estate. It should: include the rationale for its approach based on value …
Accepted
Increasing the capacity of the prison estate to meet demand
MoJ should improve its case for bolstering the resilience of the estate by evaluating: the cost-effectiveness of different options to alleviate capacity pressures, given the benefit of experience, and which ones are most suitable when;
Accepted
Dangerous cladding: the government’s remediation portfolio
MHCLG should consider whether there is additional information and data that it could publish about the portfolio that would: enhance the level of transparency for Parliament and the public over portfolio performance ? and therefore whether it is achieving value …
Accepted
Regulation of private renting
b) Be more specific in setting out what its reform programme is intended to achieve. In doing so, it should set the desired outcomes, key performance indicators and success measures, and clearly demonstrate how they link to the overall vision …
Accepted
Investigation into the Bounce Back Loan Scheme
The Scheme achieved its initial objective of quickly supporting small businesses, but a lack of more detailed Scheme-specific objectives will make it difficult to measure its ultimate success. Systems and processes have evolved since the Scheme launch but much hard …
Accepted
The management of tax expenditures
i) develop an approach so that it understands and can report the differences between actual and forecast cost for tax expenditures it regards as high-priority in its published analysis. In cases where it is not feasible to make a comparison …
Accepted
The management of tax expenditures
h) develop a more systematic approach to the evaluation of tax expenditures to provide greater coverage. We estimate that the external cost of commissioning evaluations of six tax expenditures a year would likely be between £1 million and £1.5 million. …
Accepted
The management of tax expenditures
g) identify and use independent data sources, where available, to further test reasons for movements in the cost of high-priority tax expenditures;
Accepted
The management of tax expenditures
HMRC should: f) further develop categorisation of tax expenditures according to, for example, their objectives, scale, age and risks, in order to inform the allocation of administrative resources in proportion to the cost and impact that tax expenditures are intended …
Partially accepted
The management of tax expenditures
e) establish and document clear requirements for officials to report concerns about the value for money of tax expenditures to ministers, for example by specifying accountability arrangements.
Partially accepted
The management of tax expenditures
d) each year review whether the objectives of tax expenditures still align with government objectives; and
Partially accepted
The management of tax expenditures
c) consider specifying time-periods or triggers for evaluation and review when designing each tax expenditure;
Partially accepted
The management of tax expenditures
b) develop a robust methodology for assessing the value for money of different types of tax expenditures, ensuring that assessments are quality-assured;
Rejected
The management of tax expenditures
HMT should: a) establish a framework for designing and administering tax expenditures that is commensurate with the large number of UK tax expenditures. The framework should draw on ‘Green Book’ principles, international good practice and stakeholder views;
Partially accepted
Teacher workforce: secondary and further education
DfE should, as part of its thinking around meeting the 6,500 pledge, fully assess, balance and manage the implications for value for money, affordability, responding to future teaching requirements and demographics, and the extent to which it can deliver its …
A planning and spending framework that enables long-term value for money
HM Treasury and the Cabinet Office should create an action plan to address our eight lessons and rebalance behaviour and decision-making in government towards long-term value for money. The action plan should: ? be supported by an evidence-based understanding of …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Accepted
A planning and spending framework that enables long-term value for money
Parliament expects to be able to hold the government to account for its delivery of value for taxpayers? money. To do so, Parliament needs timely, complete and transparent information on the government?s objectives, business planning, funding allocations, performance against objectives, …
Investigation into student finance for study at franchised higher education providers
explicitly consider the inherent risks associated with using franchised providers, and the extent to which they represent value for money, setting out how it will manage these risks. This should include consideration of both its risk exposure across the higher …
Accepted
COVID-19 business grant schemes
The plans should include: an assessment of the level of resources required to introduce and then manage future schemes when drawing on these lessons.
Accepted
COVID-19 business grant schemes
HMT should, by September 2023, commission work to consider the impact of, and benefit secured from, the range of support to business provided through the COVID-19 pandemic to inform the development of future initiatives.
Accepted
COVID-19 business grant schemes
The plans should include: consideration of what post-payment assurance processes may be needed and what can be done to streamline this; and
Accepted
COVID-19 business grant schemes
The plans should include: the options available for maintaining adequate control over the disbursement of public money ? reducing the risk of error and fraud as far as practicable ? whilst acting at pace;
Accepted
COVID-19 business grant schemes
The plans should include: the mechanisms for considering the trade-offs that may need to be made between targeting support and introducing administrative complexity;
Accepted
Education recovery in schools in England
DfE should model the impact of withdrawing the recovery premium and subsidy for the NTP, to assess whether tutoring in schools is financially sustainable given DfE?s objective for tutoring to become embedded in the school system.
Accepted
The Restart scheme for long‑term unemployed people
f) continuously improve its use of Payment by Results using its open book accounting provisions. It should review the incentives in its payment by result contracts and seek to refine these for future programmes, to reduce the extent to which …
Partially accepted
Government Shared Services
d) The Cabinet Office should ensure that future strategies that propose similar transformational change are supported by a full business case. It should revisit and update the ?case for change? to make this a more comprehensive assessment of the costs …
Partially accepted
Regulating the financial sustainability of higher education providers in England
g) prioritise finalising its key performance indicator on how it assesses the value for money students see in their education and set out how its work will reverse students’ declining satisfaction rates.
Accepted
The decommissioning of the AGR nuclear power stations
The Department should ensure that the NDA and Magnox Ltd have a clear plan for delivering value for money in the period post-transfer, taking advantage of any efficiencies to be realised from the combined AGR and Magnox fleets. The Department …
Accepted
Regulation of private renting
The Department is planning to introduce reforms to the private rented sector and our recommendations are aimed at supporting this process. The Department should do the following: a) Define an overall vision and strategy for the regulation of private renting. …
Accepted
The Bounce Back Loan Scheme: an update
b) develop a robust business case for detecting, preventing, and recovering fraudulent loans, including the economic rationale of its choices for counter-fraud activity; and the scale of resources needed for each activity;
Partially accepted
Test and trace in England – progress update
f) NHST&T, and in due course UKHSA, should provide regular assurance to its board and other stakeholders about how it plans to deliver the £2.9 billion of efficiency savings required in 2021-22 and manage the other £3.4 billion of financial …
Accepted
Improving the performance of major equipment contracts
f) The Department should pay greater consideration throughout a programme as to whether it remains value for money. Business cases set out whether the proposed option is VFM, but major changes in delivery dates, for example to make the portfolio …
Accepted
The BBC’s strategic financial management
The BBC should develop its strategic response for its longer-term financial future by: a) as soon as it is possible, producing a long-term financial plan which sets out the detail for the next stage of its savings, and how it …
Accepted
The production and distribution of cash
HM Treasury should set out more clearly the specific outcomes it wants the cash system to deliver for consumers and small businesses and how this should be balanced against the costs of doing so. It should review and where necessary …
Accepted
Financial sustainability of colleges in England
In light of our findings and the fact that more colleges are expected to face financial difficulties following the COVID-19 pandemic, we recommend that the Department and the ESFA should take the following actions: a) Set out a clear vision …
Accepted
Network Rail’s sale of railway arches
The selling department should consider and document on a timely basis whether contracting with the new owners in areas such as future investment plans and explicit customer protections provides value for money.
Accepted
Driver & Vehicle Licensing Agency Annual Report and Accounts 2024-25
I recommend that DVLA and DFT develop a long-term approach for estimating reliably the cost of VED non-compliance to help DVLA target and deliver enforcement and compliance activity more cost-effectively and to enhance Parliamentary visibility of revenue lost to the …
Driver & Vehicle Licensing Agency Annual Report and Accounts 2024-25
I recommend that as part of developing and implementing its next compliance and enforcement strategy, DVLA: collect all relevant cost data on its compliance and enforcement activities to assess whether its current compliance and enforcement activities are cost effective and …
Driver & Vehicle Licensing Agency Annual Report and Accounts 2024-25
I recommend that, until a long-term solution is put into place, DVLA use the data it holds to produce the best estimate it can of the cost of VED non-compliance for reporting next year and include any limitations of its …
The UK’s F-35 capability
In support of this assessment, and to enable full accountability, the MoD should calculate the following costs, including all relevant Defence Lines of Development and operational costs, including: ? costs to date, including all sunk costs; ? 10-year forecast costs …
Partially accepted
The UK’s F-35 capability
The MoD should develop, maintain and update an assessment of the value it intends to deliver throughout the life of the programme. This should include a clear weighting of all military and non-military benefits over the short, medium and long-term, …
Resilience to animal disease
Defra should, over the next year: a fully integrate its understanding and assessment of risk into its process for prioritising and allocating resources across the Defra group; for animal disease resilience funding, it should support this by: ? improving its …
Accepted
Collecting the right tax from wealthy individuals
HMRC should develop a clear strategic vision and plan for its work tackling wealthy non-compliance, particularly to help meet the organisation?s broader mission to reduce the size of the tax gap. This strategy should provide structure to its efforts across …
Accepted
Teacher workforce: secondary and further education
DfE should, following announcement of the multi-year spending review settlement, provide greater transparency around what the 6,500 pledge means in practice for the school and further education sectors, with a published delivery plan setting out objectives, responsibilities, milestones, and how …
Regulating for investment and outcomes in the water sector
Before the development of PR29 methodology, Ofwat should consider whether it can act to simplify the price review methodology. This should include evaluating the impact of outcome incentives on company performance, the impact of cost benchmarking on company behaviours and …
Regulating for investment and outcomes in the water sector
For future plans, Defra needs to understand the costs and deliverability of targets and the impact on customers' bills.
Accepted
NHSE's management of elective care transformation programmes
The national level oversight board should assess whether it has the right balance of investment across the transformation programmes and other initiatives, including capital and resource spending, to achieve the required reduction in elective care waiting times. It should assess: …
Accepted
DCMS’s management of its COVID-19 loan book
DCMS should: d Set out a strategy for the longer-term evaluation of its loan book. This assessment should include a clear articulation of the standards by which it assesses value for money of its management, including how it will know …
Partially accepted
Coldingley (2020)
HMP Coldingley, a Category C prison, faced significant operational challenges during the reporting period, exacerbated by the Covid-19 pandemic. While staff-prisoner relationships remained positive and healthcare provision was generally well-regarded, serious concerns persisted regarding the chronic absence of in-cell sanitation in older wings, the ongoing influx of illicit items contributing to violence, and severe disruption to education. The Board highlighted efforts to manage the pandemic's impact on the regime and welcomed planned investments to improve the estate.
PRISON Key concerns
Guys Marsh (2020)
HMP Guys Marsh successfully kept COVID-19 out of the prison during the reporting year, with a commendably managed restricted regime contributing to a reported sense of safety among prisoners and a reduction in violence. However, this success was tempered by persistent issues including the availability of illicit substances, poor education provision, and a lack of purposeful activity, which led to boredom and frustration. Long-standing concerns like property loss during transfer and insufficient offending behaviour programmes remain unaddressed, while staffing and the humane incarceration of prisoners with complex needs require urgent attention.
PRISON Key concerns
Springhill (2021)
HMP Springhill, an open Category D prison, held a population of around 255 men in 2021, operating below its Certified Normal Accommodation of 335. The Board noted positive developments in safety indicators, improved equality and diversity monitoring, and enhanced healthcare provision. However, significant concerns remain regarding the dilapidated state of much of the accommodation, the impact of delayed building projects on resettlement, and persistent issues with external probation services affecting ROTL and release outcomes.
PRISON Key concerns
Featherstone (2020)
HMP Featherstone, a Category C training prison, faced significant challenges during the COVID-19 pandemic reporting period (Nov 2019 - Oct 2020), leading to a restricted regime with prisoners confined to cells for 23 hours a day. Despite this, staff and prisoners generally cooperated well, resulting in a reported reduction in self-harm, violence, and use of force. Key concerns include the poor state of the prison infrastructure, the consistently underperforming education contract with Novus, and issues with healthcare provision, particularly for mental health and dental services.
PRISON Key concerns
Norwich (2022)
Can HMPPS please outline the steps it intends to take to address this costly issue?
HMPPS
East Sutton Park (2022)
To continue to ensure that residents coming to ESP have enough time left to serve, to ensure that the greatest benefit in resettlement can be achieved, and therefore representing value for money.
HMPPS
Stoke Heath (2020)
While funding for education and purposeful activity from the Prison Service is woefully inadequate, the Board hopes that other sources of funding and resources can be attracted into the prison from private enterprise.
HMPPS
Lindholme (2020)
Will the Prison Service examine measures to improve the reliability of kitchen equipment at HMP Lindholme, and to seek an uplift in the monetary allowance for food per prisoner (see section 7)?
HMPPS
Kirkham (2020)
Review and reduce the charges for prisoner telephone calls, particularly given that open estate prisoners have access during higher-charge daytime hours.
HMPPS
Bure (2022)
Could this now be given top priority so that the much-needed savings can be made?
HMPPS
Kirklevington Grange (2024)
The Prison Service should consider implementing a local purchasing policy to provide the establishment with more autonomy, which could result in financial savings.
HMPPS
Hollesley Bay (2024)
The Board hopes that the change will result in increased benefits for the prisoners in both establishments, and that this, rather than a cost-saving exercise, will be a priority. What specific, measurable actions will be taken to ensure that the changes genuinely prioritise increased benefits for prisoners over cost savings, and how will these be tracked and evaluated?
HMPPS
Bure (2025)
HMPPS should actively seek and implement strategies to increase the quality and quantity of education and purposeful activity opportunities at HMP Bure, reversing the negative impact of budget reductions.
HMPPS
Liverpool (2022)
The prison will need significant investment to fund facilities and staffing levels which can improve the job prospects and rehabilitation of prisoners. For the prison to develop the capacity as a model Category C prison, a comprehensive plan to engage partners and fund training will be essential.
HMPPS
Coldingley (2025)
Prioritise and speed up the project for installing in-cell sanitation, following the collapse of ISG and re-letting of its contracts, which has halted work since last September.
Ministry of Justice
Bedford (2025)
Will HMPPS undertake research or other initiatives to find a more appropriate inspection panel material?
HMPPS
Bedford (2025)
Will money be made available to address this problem [unsecure windows]?
HMPPS
Thorn Cross (2022)
To ensure that the prison budget keeps pace with the inflationary pressures, which are now being felt (5.1.5).
Other
201305254 — Scottish Prison Service
Mr C, who is a prisoner, complained that the prison inappropriately refused his request to send money from his prisoner cash account to his family. Our investigation found that the prison rules say that the prison governor is entitled to decide the maximum amount of money that any prisoner may …
SPSO (Scottish Public Se… Prisons Not Upheld May 2014
PSOW-202100188 — Cardiff Council
Mr X complained that the Council had failed to reimburse £353, as it had agreed to do in its original response to his complaint. He had heard nothing further from the Council. His original complaint related to circumstances in which he did not receive correspondence relating to a Penalty Charge …
PSOW (Public Services Om… Local Government May 2021
PSOW-202105018 — Cardiff Council
Mr A complained that his complaint submitted to the Cardiff Council (“the Council”) about its management of his council tax account was largely ignored, with most points unanswered, and its response contained a number of lies. He said that the Council failed to act professionally and appropriately and failed to …
PSOW (Public Services Om… Local Government Dec 2021
22-001-412 — Birmingham City Council
Summary: Mrs X complained the Council has repeatedly failed to collect her household waste and recycling since February 2022. This has led to an accumulation of waste which is unsightly and attracts vermin and foxes. The Council’s repeated failure to collect Mrs X’s household waste and recycling on the scheduled …
LGO (Local Government & … Environment And Regulation Upheld Sep 2022
21-018-695 — London Borough of Enfield
Summary: Ms Y complained about the Council’s failure to provide her with an effective assisted bin collection service and about its complaint handling. We have found fault by the Council in the service provided and the way it responded to Ms Y’s complaints, causing injustice. We consider the action now …
LGO (Local Government & … Environment And Regulation Upheld Sep 2022
PSOW-202101427 — Cardiff Council
Miss X complained that Cardiff Council missed multiple hygiene waste collections for her elderly Grandmother. The Ombudsman decided that the Council should take the following actions in settlement of Miss X’s complaint: Within 3 weeks of the decision: (1) Provide a written apology to Miss X and her Grandmother for …
PSOW (Public Services Om… Local Government Jun 2021
PSOW-202101624 — Cardiff Council
Mr X complained that Cardiff Council had missed multiple general waste collections. The Ombudsman decided that the Council should take the following actions in settlement of Mr X’s complaint: Within 3 weeks of the decision: Provide a written apology to Mr X for the inconvenience suffered by the missed collections. …
PSOW (Public Services Om… Local Government Jun 2021
PSOW-202101443 — Flintshire County Council
Ms X complained that despite a previous complaint to the Ombudsman, which had resulted in a settlement with the Council, her refuse was still not being collected and that she had only received 2 refuse collections since August 2020. The Ombudsman was concerned that, despite the previous agreement with the …
PSOW (Public Services Om… Local Government Jul 2021
PSOW-202101572 — Cardiff Council
Mr X complained that the Council had repeatedly failed to collect his waste and despite making numerous complaints over the years the non-collection was still occurring. The Council acknowledged the repeated failings and agreed to undertake the following in settlement of Mr X’s complaint: 1. Provide a formal written apology …
PSOW (Public Services Om… Local Government Jul 2021
PSOW-202102694 — Cardiff Council
Miss X complained that her general waste has not been collected since June 2021. She also complained that the Council offered no solution to resolve the access issues caused by parked cars. The Ombudsman decided that the Council should provide Miss X with a further written response (within 3 weeks) …
PSOW (Public Services Om… Local Government Aug 2021
22-004-677 — City of York Council
Summary: We cannot investigate this complaint that the Council’s scheme to tackle climate change is a waste of public money. This is because the alleged injustice affects all or most people in the Council’s area.
LGO (Local Government & … Environment And Regulation Jul 2022
21-009-185 — Peterborough City Council
Summary: Mr X complained the Council’s street trading fees are excessive and disproportionate. He considers it unfair that street traders consents are significantly more expensive than consents for ice cream traders. There is no evidence of fault in the way the Council operated its street trading scheme or set the …
LGO (Local Government & … Environment And Regulation Not Upheld Sep 2022
24-022-019 — Norwich City Council
Summary: We cannot investigate this complaint about the Council’s spending of public money as this impacts all or most of the people in the Council’s area and so is not within our legal remit.
LGO (Local Government & … Other Categories May 2025
PSOW-202500710 — Denbighshire County Council
Mr K complained that the Council had not responded to a complaint raised, in February 2025, concerning repeated missed refuse/waste collections. The Ombudsman found that the Council failed to deal with the complaint which caused additional frustration and uncertainty for Mr K. The Ombudsman decided to settle the complaint without …
PSOW (Public Services Om… Local Government Jun 2025
21-012-999 — Bolsover District Council
Summary: We will not investigate this complaint about the Council’s refusal to refund gym membership fees due to the temporary closure of a gym. This is because any injustice to the complainant is not significant enough to warrant our involvement.
LGO (Local Government & … Other Categories Jan 2022
21-015-589 — London Borough of Hounslow
Summary: We will not investigate this complaint about the Council’s refusal to refund the complainant’s leisure centre membership fees. We are unlikely to find fault in the Council’s actions.
LGO (Local Government & … Other Categories Feb 2022
21-006-869 — Birmingham City Council
Summary: Mr X complains about the Council’s decision to increase its street trading licence fees. There is no evidence of fault in how the Council made its decision to revise its street trading policy and increase its fees for consents.
LGO (Local Government & … Environment And Regulation Not Upheld Feb 2022
21-015-877 — South Somerset District Council
Summary: We will not investigate this complaint about damage to the complainant’s property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has agreed to arrange a repair and so there is nothing more we …
LGO (Local Government & … Environment And Regulation Upheld Feb 2022
21-015-860 — London Borough of Barnet
Summary: We will not investigate this complaint about the Council’s failure to provide an explanation for issuing a Community Protection Notice and Penalty Charge Notices. It would be reasonable for the complainant to use her rights to appeal against the notices. There is not enough remaining injustice to warrant an …
LGO (Local Government & … Transport And Highways Feb 2022
21-015-854 — London Borough of Waltham Forest
Summary: We will not investigate this complaint about the Council’s handling of matters relating to charges for communal bins at the block of flats where Ms X lives. This is because we are unlikely to find evidence of fault by the Council.
LGO (Local Government & … Environment And Regulation Feb 2022
21-015-804 — Basingstoke & Deane Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s garden waste service. There is not enough evidence the Council’s suspension of the service involved fault. The Council extending Mr X’s garden waste subscription provides a suitable outcome for the suspensions. The missed collections once the service resumed and …
LGO (Local Government & … Environment And Regulation Feb 2022
21-012-071 — Three Rivers District Council
Summary: We will not investigate this complaint about a controlled parking zone. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.
LGO (Local Government & … Transport And Highways Feb 2022
21-016-009 — London Borough of Ealing
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because there is not enough evidence of fault to justify investigating.
LGO (Local Government & … Transport And Highways Feb 2022
21-015-772 — Cheshire West & Chester Council
Summary: We cannot investigate this complaint about changes to the Council’s waste management strategy. This is because it is a matter that affects all or most people in the Council’s area.
LGO (Local Government & … Environment And Regulation Feb 2022
22-000-111 — Stratford-on-Avon District Council
Summary: We will not investigate this complaint about an unsuccessful visit to a Christmas market. This is because there is insufficient evidence of fault by the Council and it is unlikely we could add to the Council’s response.
LGO (Local Government & … Other Categories May 2022
24-022-318 — Birmingham City Council
Summary: We will not investigate this complaint about missed bin collections before and during industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and collections missed before the action did not cause the complainant a significant enough injustice.
LGO (Local Government & … Environment And Regulation Jun 2025
24-011-382 — Mansfield District Council
Summary: We will not investigate this complaint about the way a Council officer spoke to Mr X during a telephone call. This is because an investigation is unlikely to add to that already carried out by the Council and there is insufficient evidence of fault to warrant an investigation.
LGO (Local Government & … Other Categories Dec 2024
202311445 — Everflow Ltd
C complained that Everflow failed to bill them accurately for their water consumption and failed to communicate reasonably with them about their account. C believed that Everflow had breached their contract with C. Everflow did not accept this, noting that the bill increase was primarily due to increases in wholesale …
SPSO (Scottish Public Se… Water Upheld Jun 2025