Vulnerable group climate resilience
Failure to adequately engage communities and vulnerable groups to understand their disproportionate risks from extreme weather events.
71 items
4 sources
Source spread
Where this theme appears
Vulnerable group climate resilience has been flagged across 4 independent accountability sources:
1 PFD report
51 committee recs
3 NAO recs
16 LGO/SPSO decisions
When the same issue appears across inquiries, coroner reports, and regulators independently, it indicates a recurring issue across the public record.
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Committee Recommendations (51) — showing 50 strongest matches
#8 — Disabled people's needs must be incorporated into all Zero Hunger programming.
Recommendation: Disabled people are particularly vulnerable to hunger and their needs must be incorporated into all Zero Hunger focussed programming. The Government have made important steps in this direction. (Conclusion, Paragraph 31)
Gov response: Partially Agree 16. The Government recognises the linkages between the prevalence of disability and inadequate nutrition. Children with disabilities suffer disproportionately higher rates of malnutrition yet are less likely to benefit from nutritional programmes. This …
Not Addressed
#7 — Assess and adjust trade, agriculture, climate, and gender programmes for smallholder farmers.
Recommendation: We recommend the Government assess its trade, agriculture, climate and gender programmes against the impact they have on smallholder farmers. Where necessary, these programmes should be adjusted to mitigate harm against smallholder famers and to enhance their place within sustainable …
Gov response: Partially Agree 13. We agree that smallholder farmers are vital players in the global food system and that it is important to consider the impact relevant government programmes have on them. Smallholder farmers have been …
Partially Accepted
#3 — Assess UK climate finance and agricultural investments for climate impact on food systems.
Recommendation: We recommend the Government conduct an assessment of UK climate finance to ensure it addresses the impact of climate change on nutrition and food systems. The UK’s agricultural investments need to be assessed more rigorously for the adaption and mitigation …
Gov response: Government Response – Partially Agree 13. We agree that smallholder farmers are vital players in the global food system and that it is important to consider the impact relevant government programmes have on them. Smallholder …
Accepted
#2 — Climate change and hunger remain intrinsically linked, government climate finance for food systems is recognised.
Recommendation: Climate change and hunger are intrinsically linked. We recognise the emphasis the Government is putting on improving the impact of climate finance as it relates to food systems. (Conclusion, Paragraph 15)
Gov response: Government Response – Agree 9. The UK is committed to tackling gender inequality around the world and has placed empowering women and girls at the heart of its international work. Investing in women and girls …
Accepted
#4 — Better integrate climate threat modelling into displacement work planning.
Recommendation: Climate change is a current and growing driver of displacement, and the Department must better integrate the modelling of climate threats into its planning for its displacement work. (Conclusion, Paragraph 48)
Gov response: 13. The UK government does not accept that changes in funding for peacebuilding in Sudan contributed to conflict escalating without challenge. 14. The UK uses a comprehensive strategy to address the root causes of conflict …
Not Accepted
#39 — Consult on strengthening insurance in flood resilience and pilot Flood Performance Certificates by 2025.
Recommendation: By the end of 2025, the Government should consult with insurers and stakeholders on strengthening the role of insurance in flood resilience. This should include promoting and simplifying access to the Build Back Better scheme. The Government should support the …
Gov response: The government recognises the important role that insurance can play in supporting flood resilience. The government has been encouraging the insurance industry to promote greater uptake of its Build Back Better scheme. Minister Hardy convened …
Partially Accepted
#38 — Begin work on Flood Re successor to ensure continued, affordable flood insurance beyond 2039.
Recommendation: The Government should begin work with the insurance and mortgage sectors to ensure the continued availability and affordability of flood insurance beyond 2039, when the current Flood Re scheme is due to end. This should include options for a successor …
Gov response: This government recognises that climate change and population growth has an impact on insurance. This is why we have committed to reviewing, by the end of this Parliament, whether a return to price reflective market …
Not Addressed
#37 — Flood insurance system is inadequate, threatening household stability and market access without reform.
Recommendation: Flood insurance is not just a financial product but a cornerstone of household and market stability. Without reform, growing risk and the eventual withdrawal of Flood Re will leave vulnerable households uninsured, businesses exposed, and communities at risk of economic …
Gov response: This government recognises that climate change and population growth has an impact on insurance. This is why we have committed to reviewing, by the end of this Parliament, whether a return to price reflective market …
Not Addressed
#36 — Consult on mainstreaming Property Flood Resilience as routine flood recovery and reforming grants.
Recommendation: The Government should consult on how to make Property Flood Resilience (PFR) a routine part of flood recovery. This consultation should explore options for reforming the existing grant scheme to provide consistent, needs-based funding and wider accessibility, including simplifying the …
Gov response: The government recognises the important role that property flood resilience can play alongside other types of flood defences to ensure more homes and businesses are resilient to flooding. The independent FloodReady review consulted a wide …
Accepted
#35 — Property Flood Resilience remains inaccessible, deepening inequalities and leaving communities vulnerable.
Recommendation: Flood resilience is not only about individual protection but about sustaining communities, businesses, and housing markets. Property Flood Resilience (PFR) must be mainstreamed as a core part of flood recovery, rather than treated as an optional add-on. Without reform, PFR …
Gov response: The government recognises the important role that property flood resilience can play alongside other types of flood defences to ensure more homes and businesses are resilient to flooding. The independent FloodReady review consulted a wide …
Accepted
#23 — Prioritise funding for flood-risk communities and design framework for fairer, inclusive outcomes.
Recommendation: As the Government prepares to implement the new investment framework from April 2026, it must prioritise funding for communities most at risk from flooding. A simpler system must also be a fairer one, capable of supporting those facing the greatest …
Gov response: Defra undertakes detailed financial oversight and assurance, including agreeing the business case for the flood and coastal erosion risk management investment programme as a whole, monitoring progress against programme targets and ensuring the programme is …
Partially Accepted
#22 — New flood investment framework risks perpetuating shortcomings without social vulnerability considerations.
Recommendation: We welcome the Government’s consultation on a new investment framework for flood and coastal resilience. The proposed shift to a simpler, more strategic approach is a positive step. However, unless the revised framework explicitly considers social vulnerability and the long-term …
Gov response: Defra undertakes detailed financial oversight and assurance, including agreeing the business case for the flood and coastal erosion risk management investment programme as a whole, monitoring progress against programme targets and ensuring the programme is …
Accepted
#23 — Consider interconnected challenges in fragile states when deploying ODA financial and human resources holistically.
Recommendation: We urge the Government to consider the nature of interconnected challenges such as nutrition, food systems, education, Water Sanitation and Hygiene, and governance challenges—particularly in relation to fragile and conflict-affected states—as it plans how it will deploy its financial and …
Gov response: 34. The FCDO is transitioning to differentiated development partnerships based on mutual benefit – taking account of country need and long term UK interest. The UK will prioritize our geographic ODA where humanitarian needs are …
No Published Response
#22 — Government must maintain flexibility within ODA priorities to respond to interconnected development challenges.
Recommendation: The Government’s focusses on global health, and climate and nature are welcome. However, the Government must maintain the flexibility within these priorities to accommodate the interconnectedness of development challenges. It also needs the flexibility to be able to respond to …
Gov response: Partially Agree 34. The FCDO is transitioning to differentiated development partnerships based on mutual benefit – taking account of country need and long term UK interest. The UK will prioritize our geographic ODA where humanitarian …
No Published Response
#21 — Ensure FCDO retains expertise and provides gender-specific funding to empower marginalised groups.
Recommendation: The FCDO must have the expertise and resources required to empower marginalised groups in decision-making forums, as well as the ability to equip them in their efforts to bring about lasting change in their communities. The FCDO will need to …
Gov response: Partially Agree 34. The FCDO is transitioning to differentiated development partnerships based on mutual benefit – taking account of country need and long term UK interest. The UK will prioritize our geographic ODA where humanitarian …
No Published Response
#20 — Upholding rights and potential of marginalised groups and women should be UK ODA priorities.
Recommendation: Upholding the rights of marginalised groups, as well as realising the potential of women and girls in both achieving societal resilience and poverty reduction, should be strategic priorities for UK ODA. This must be reflected in the spending allocations. (Conclusion, …
Gov response: Partially Agree 34. The FCDO is transitioning to differentiated development partnerships based on mutual benefit – taking account of country need and long term UK interest. The UK will prioritize our geographic ODA where humanitarian …
No Published Response
#19 — ODA resourcing decisions must prioritise greatest need in fragile and climate-vulnerable states.
Recommendation: In the coming years, the greatest need will be in fragile and conflict- affected states, and states most vulnerable to climate change. Working in partnership to address these needs mutually benefits the affected countries and the UK. The empowerment and …
Gov response: Partially Agree 34. The FCDO is transitioning to differentiated development partnerships based on mutual benefit – taking account of country need and long term UK interest. The UK will prioritize our geographic ODA where humanitarian …
No Published Response
#16 — Evaluate cooling centre effectiveness and publish advice for authorities supporting vulnerable populations during extreme heat.
Recommendation: While there is potential for cooling centres to be an important part of future resilience measures for those most vulnerable to heat impacts, evidence of their effectiveness is not clear cut at present. We recommend that UKHSA evaluate the potential …
Gov response: There is strong evidence for the health benefits of generalised adverse weather planning to respond to heat risks but evidence on the efficacy of cooling centres specifically remains limited, constraining development of policy advice. As …
Not Addressed
#1 — Extreme heat has serious, widespread impacts on UK health, wellbeing, and economic productivity.
Recommendation: We have received compelling evidence that heat is having serious and widespread impacts on health, wellbeing and economic productivity. This is already costing the UK thousands of lives and billions of pounds annually, a situation which is set to get …
Gov response: 2004. The new Weather-Health Alert (WHA) system was launched on 1 June 2023. This system was developed as part of collaboration between the UKHSA and the Met Office. The WHA system represented a move from …
Accepted
#17 — Lead review of humanitarian and climate policies for stronger disability inclusion commitments.
Recommendation: Led by its Gender & Equalities Department and Disability Inclusion Team, the FCDO should lead Government efforts to review all humanitarian response and climate change adaption policies, ensuring that each includes stronger commitments on ensuring that disability inclusion is properly …
Gov response: HMG position: Partially Agree. The FCDO agrees that humanitarian response and climate change adaption policies must properly consider disability inclusion, to be confident that activity will have a positive impact on those most disproportionately impacted …
Partially Accepted
#16 — Disability-inclusive programming is insufficiently mandated across FCDO crisis response policy documents.
Recommendation: Despite the increasing importance of climate change adaption, as well as the constant threat of conflict, disability-inclusive programming is not sufficiently mandated across FCDO policy documents, risking persons with disabilities being overlooked at times of crisis. (Paragraph 83) 30 FCDO …
Gov response: HMG position: Partially Agree. The FCDO agrees that humanitarian response and climate change adaption policies must properly consider disability inclusion, to be confident that activity will have a positive impact on those most disproportionately impacted …
Partially Accepted
#18 — Integrate Antarctic research and preservation into broader international climate strategies.
Recommendation: To safeguard Antarctica’s environment, it is crucial to integrate Antarctic research and preservation into broader international climate strategies. Rising sea levels, driven by climate change in Antarctica, pose an existential risk to the UK, making it imperative to act now …
Gov response: The Government partially accepts this recommendation. 12. The Antarctic environment is changing more rapidly than expected. Over the past few years significant changes have been observed in Antarctica, including the reduction in sea ice extent, …
Accepted
#16 — Limiting global warming to 1.5°C critical for preventing Antarctic ice sheet destabilisation.
Recommendation: Evidence presented during the course of this inquiry highlights the critical importance of limiting global warming to 1.5°C. Achieving this target is essential for preventing further destabilisation of Antarctica’s ice sheets and glaciers, which are already experiencing significant changes due …
Gov response: The Government accepts this recommendation. 21. The UK is fully committed to delivering the ambition of the Paris Agreement, to keep warming to well below 2°C and pursue efforts to limit it to 1.5 °C. …
Accepted
#5 — Set out measures to increase data for climate adaptation and displacement prevention planning.
Recommendation: In its response to this report, the FCDO should set out the measures it is taking to increase the data available to policy teams when planning medium to long-term climate adaptation investments; and whether prevention of climate-induced displacement is one …
Gov response: 19. We agree that climate change is a growing driver of forced displacement, exacerbating existing drivers of displacement such as conflict and poverty, and increasing the likelihood of extreme weather events which can cause displacement. …
Partially Accepted
#2 —
Recommendation: Local authorities will be particularly important in ensuring a just transition to net zero, since no layer of government is closer to people or better able to tailor climate action to meet the needs of local communities. Only by harnessing …
Gov response: The Local Climate Action Chapter of the Net Zero Strategy sets out our commitments to enable local areas to deliver net zero. This includes setting clearer expectations on how central and local government interact in …
Under Consideration
#10 — Prepare detailed action plan for Central Asian climate adaptation, mitigation, and regional cooperation
Recommendation: The vulnerability of all five Central Asian countries to climate change is real and severe. Without rapid and concerted action, the consequences of food and water insecurity pose threats to regional and global resilience. It is in our mutual interest …
Gov response: The vulnerability of all five Central Asian countries to climate change is real and severe. Without rapid and concerted action, the consequences of food and water insecurity pose threats to regional and global resilience. It …
Not Addressed
#15 — Trial the naming of heatwaves for 2024 to enhance public recognition of severe events.
Recommendation: The naming of heatwaves could assist in helping the public to recognise such extreme weather events as a threat to health and wellbeing in the same way as named storms. We recommend that the Met Office trial the naming of …
Gov response: Defra is reviewing the Regulation with a view to making changes that will deliver greater emissions savings in support of meeting the UK’s net zero target. Any proposals for change will be consulted upon in …
Under Consideration
#10 — Establish a comprehensive national retrofit programme to adapt UK housing stock for net zero and comfort.
Recommendation: We therefore recommend that the Government establish a comprehensive national retrofit programme to adapt the UK’s housing stock for both net zero and thermal comfort. The programme should include the following elements to maximise its impact and minimise costs: • …
Gov response: There has been good progress improving the energy efficiency of households. Around half of homes (48%) in England have now reached the government’s 2035 target of achieving EPC C levels, up from 14% in 2010. …
Partially Accepted
#9 — Significant opportunities exist to create a comprehensive housing retrofit programme addressing overheating risks.
Recommendation: We consider that there are further opportunities to combine existing initiatives on insulation and energy efficiency into a more ambitious and comprehensive housing retrofit programme which addresses the risks of overheating in existing properties. Such an approach, if well designed …
Gov response: The Government recognises the need for a skilled, competent and robust supply chain to deliver the improvements to buildings necessary to meet our Net Zero targets. We understand that scale-up requires consistent, long term deployment …
Accepted
#3 — Nature-based solutions are crucial for cooling, but the green infrastructure framework lacks wide implementation.
Recommendation: Nature-based solutions to climate change, such as parks, trees, water bodies and green infrastructure, have significant cooling effects as well as multiple co-benefits (for example, for health, wellbeing, air quality, flood resilience and biodiversity). Increasing the amount of green space …
Gov response: The government recognises that well-designed and managed green infrastructure provides multiple benefits at a range of scales, as the Committee has outlined. We welcome the Committee’s acknowledgement of the utility of the Green Infrastructure Framework. …
Not Accepted
#15 — Vulnerable groups are disproportionately affected by extreme weather, with mitigation knowledge gaps.
Recommendation: People experience different levels of exposure to extreme weather. Factors such as location, income and health affect people’s ability to cope with and respond to these events. For example, lower income households may be more likely to live in properties …
Gov response: In his oral statement to Parliament on 19th July 2024 responding to the COVID-19 Inquiry Module One report, the Chancellor of the Duchy of Lancaster announced that he would oversee a review of national resilience. …
Not Addressed
#25 — Potential of local knowledge for nutrition and food security solutions remains unrealised.
Recommendation: The potential of local knowledge and understanding in developing solutions to nutrition and food security challenges, particularly in terms of climate adaption and mitigation, is not always fully realised. (Conclusion, Paragraph 75)
Gov response: Partially Agree. The decision on what the UK will spend its future ODA budget on is being worked through following the decision to reduce UK ODA from 0.5% of GNI currently to 0.3% in 2027. …
Not Addressed
#15 — Publish five-yearly climate report for British Antarctic Territory and South Atlantic territories.
Recommendation: The British Antarctic Territory and South Georgia & the South Sandwich Islands are among the UK Overseas Territories most exposed to climate change. Yet regular, integrated reporting of their environmental status is lacking. We recommend that the British Antarctic Survey …
Gov response: 19. Within the Antarctic Treaty system, climate change and the state of Antarctica are high on the agenda. In 2022, the Scientific Committee on Antarctic Research (SCAR) presented an updated version of its landmark report …
Not Addressed
#14 — Expand UK research on Antarctic glaciers and ice sheets for sea level rise projections.
Recommendation: The accelerated melting of Antarctic ice is becoming one of the most significant drivers of global sea level rise, which poses an increasing threat to coastal communities worldwide, including in the UK. To enhance the accuracy of sea level rise …
Gov response: The Government partially accepts this recommendation. 12. The Antarctic environment is changing more rapidly than expected. Over the past few years significant changes have been observed in Antarctica, including the reduction in sea ice extent, …
Partially Accepted
#19 —
Recommendation: The proposed extension to the Warm Home Discount provides no apparent incentive to poor or vulnerable customers to invest in improving the energy efficiency of their homes. Energy efficiency is the most sustainable long-term solution to fuel poverty. The money …
Gov response: In the Energy White Paper, Government set out its goal to ensure that energy bills are affordable and that households in fuel poverty are not left behind in the transition to a net- zero future. …
Under Consideration
#14 — Launch a Minister-led public information campaign on heatwave threats and human health impacts.
Recommendation: While sources of accurate, reliable and helpful guidance on dealing with extreme heat do exist, this information does not appear always to be reaching everyone who needs it, leading to avoidable health harms. We raised this issue in our 2018 …
Gov response: Significant progress has been made since the evidence on which this report is based was provided, including synthesis of the evidence, the publication of guidance, and messaging on heat risks to the public. Given the …
Not Accepted
#11 — Respond to consultation and rapidly introduce proposals for low-cost home energy improvement finance.
Recommendation: We urge the Government to respond as soon as possible to its consultation on improving home energy performance through lenders which closed in February 2021. Ministers must rapidly bring forward proposals to encourage access to low-cost finance for householders to …
Gov response: Government plans to respond to the improving home energy performance through lenders consultation in 2024. Meanwhile, catalysing the market for low-cost green finance remains a priority to help support homeowners ineligible for full grant funding …
Not Addressed
#4 — Expand urban green space by requiring local authorities to protect green spaces and use framework.
Recommendation: We recommend that the Government take action to expand urban green space, particularly in disadvantaged areas. At a minimum these actions ought to include: (i) introducing a statutory requirement on local authorities to protect green space; (ii) mandating local authorities …
Gov response: As part of the Future Homes and Buildings Standards consultation, we are running a call for evidence on Part O. One of the questions posed in this call for evidence is whether Part O should …
Under Consideration
#2 — Incorporate explicit humidity level messaging into Met Office and UKHSA weather forecasts and heat alerts.
Recommendation: We recommend that the Met Office and UKHSA incorporate explicit messaging and/ or metrics regarding the effects of humidity levels as well as temperature into weather forecasts and heat-health alerts. (Paragraph 20) The urban heat island effect and nature-based solutions
Gov response: The government recognises that well-designed and managed green infrastructure provides multiple benefits at a range of scales, as the Committee has outlined. We welcome the Committee’s acknowledgement of the utility of the Green Infrastructure Framework. …
Under Consideration
#4 — Engage communities and vulnerable groups to understand risks and impacts, ensuring better protection.
Recommendation: In building resilience to extreme weather events, it will be vital to better understand how different communities and groups will be disproportionately affected. People experience different levels of exposure to extreme weather. Factors such as location, income and health affect …
Gov response: The Chancellor of the Duchy of Lancaster announced that he would oversee a review of national resilience. A Treasury Minute will be published once this review has concluded. The Cabinet Office will write to the …
Not Addressed
#17 — Integrate Antarctic scientific and environmental significance into international climate and nature negotiations.
Recommendation: These environmental changes are accelerating and have global consequences for climate stability and biodiversity. While the Antarctic Treaty System provides important protections, it cannot address climate change and biodiversity loss in isolation. Antarctica’s scientific and environmental significance must be better …
Gov response: The Government accepts this recommendation. 24. The UK’s view is that this year’s United Nations Framework Convention on Climate Change Conference of the Parties (UNFCCC COP30) must acknowledge remaining gaps to 1.5C and ideally pledge …
Not Addressed
#1 —
Recommendation: Mass atrocities not only reflect deep inhumanity but undermine global stability at a time when population displacement is more pronounced than at any point since World War Two. Key trends today may fuel greater violence, for instance climate change, threats …
Gov response: 8. The Government agrees that in its efforts to prevent mass atrocities the full range of tools, multilateral or otherwise, should be considered, and decisions should be made based on the context. The Government will …
Accepted
#13 — Set out targets for growth in competent retrofit installer supply chain or establish ambitious new ones.
Recommendation: We urge the Government to set out, in its response to this report, the targets (if any) which Ministers have set for growth in the supply chain of competent retrofit installers, and the progress made against these targets to date. …
Gov response: DESNZ will continue to engage with the Electricity System Operator (ESO) and Ofgem on modelling developments – including through exploring appropriate updates to electricity demand forecasting to ensure that they remain fit for purpose through …
Under Consideration
#16 — Cabinet Office plans 2025 measures to support vulnerable groups, acknowledging long way to go.
Recommendation: The Cabinet Office has committed to implementing several measures by 2025 to better support vulnerable groups. One of these is developing a measurement of socio- economic resilience, including how risks impact across communities and vulnerable groups to guide and inform …
Gov response: In his oral statement to Parliament on 19th July 2024 responding to the COVID-19 Inquiry Module One report, the Chancellor of the Duchy of Lancaster announced that he would oversee a review of national resilience. …
Not Addressed
#8 — Require energy companies to provide priority phonelines for intermediaries supporting vulnerable clients.
Recommendation: We recommend that energy companies be required to provide, on request, a priority phoneline for trusted intermediaries, charities and consumer organisations to access support for their clients over the winter months. This should be implemented ahead of this winter.
Gov response: And
Under Consideration
#8 — Boiler Upgrade Scheme extension with additional funding represents welcome progress for retrofitting.
Recommendation: We were pleased to note that the recent extension of the Boiler Upgrade Scheme announced by the Prime Minister in September 2023 has now been backed by additional funding for grants. The funded extension of the scheme represents a welcome …
Gov response: The Government welcomes the Committee’s recognition that the extension of the Boiler Upgrade Scheme (BUS) and the additional £6 billion are an important part of a long-term programme to retrofit existing buildings. The £6 billion …
Accepted
#7 — Mandate post-occupancy evaluation for all measures taken under Building Regulations Part O.
Recommendation: We recommend that measures taken under Part O should be subject to post-occupancy evaluation within the first year of their installation.
Gov response: As part of the Future Homes and Buildings Standards consultation, we are running a call for evidence on Part O. While there are no current plans to include post-occupancy evaluation for measures taken under Part …
Not Accepted
#6 — Clarify Government intention to expand Building Regulations Part O to cover property refurbishments.
Recommendation: We support the extension of Part O of the Building Regulations not only to cover material changes of use to residential, but also for refurbishments of existing properties. We recommend that the Government clarify whether it is intended that Part …
Gov response: The Government welcomes the Committee’s recognition that the extension of the Boiler Upgrade Scheme (BUS) and the additional £6 billion are an important part of a long-term programme to retrofit existing buildings. The £6 billion …
Accepted
#5 — Evaluate amending Building Regulations Part L to encourage greater use of ceiling fans.
Recommendation: We recommend that the Government evaluate the case for amending Part L of the Building Regulations to encourage the use of ceiling fans (for example, by including locally controlled air movement in the definition of comfort).
Gov response: As part of the Future Homes and Buildings Standards consultation, we are running a call for evidence on Part O. While there are no current plans to include post-occupancy evaluation for measures taken under Part …
Under Consideration
#15 — Amend DIRS delivery plan to ensure consultation with Organisations of Persons with Disabilities (OPDs).
Recommendation: The next iteration of the DIRS delivery plan should be amended to ensure that Organisations of Persons with Disabilities are consulted on any policies that may affect them. (Paragraph 68) Humanitarian response and climate change
Gov response: HMG position: Agree. As the Committee notes, the FCDO Disability Inclusion and Rights strategy was developed in extensive consultation with people with disabilities and their representative organisations, including Organisations of Persons with Disabilities (OPDs). This …
Accepted
NAO Audit Recommendations (3)
Government resilience: extreme weather
LGDs, working with the Cabinet Office, should develop a set of resilience standards for infrastructure and give regulators consistent climate resilience roles. Government has already committed to improve standards for resilience by 2030. It should set out a pathway to …
Partially accepted
Government resilience: extreme weather
LGDs, working with HM Treasury and the Cabinet Office, should encourage greater investment in climate adaptation from the private sector. This might involve publicising the benefits the private sector derives from adaptation, expanding the use of UK green gilts or …
Gambling regulation: problem gambling and protecting vulnerable people
The Commission should: a) build on its high-level definition of vulnerability to articulate clearly how it interprets which consumers may be vulnerable under what circumstances, and how its work is intended to address this. To achieve this, it could work …
Accepted
LGO / SPSO Decisions (16)
21-018-348 — Preston City Council
about the way a bailiff company, acting on behalf of the Council
LGO (Local Government & …
Benefits And Tax
Upheld
Aug 2022
21-017-612 — London Borough of Southwark
Summary: Mr X complains about the Council’s handling of his concerns following receipt of a Moving Traffic Penalty Notice. The Enforcement Agent acting on behalf of the Council was at fault for not following guidance when Mr X told it he was vulnerable due to a disability. The Agent was …
LGO (Local Government & …
Transport And Highways
Upheld
Aug 2022
24-009-287 — London Borough of Waltham Forest
Summary: We will not investigate this complaint about the Council’s failure to provide Mr X with home insulation in his flat. This is because there is insufficient evidence of fault by the Council to warrant an investigation and we cannot achieve the outcome he seeks.
LGO (Local Government & …
Housing
Oct 2024
PSOW-202401306 — Cardiff Council
Miss B complained about delays in the Council carrying out repairs to a leak in the roof and that this had caused a progression of damp and mould in the property, namely the bedroom. Miss B noted her 2 younger children, both of whom have asthma, also shared this bedroom. …
PSOW (Public Services Om…
Local Government
Aug 2024
PSOW-202402323 — Trivallis
Mrs A complained about the action Trivallis had taken in respect of reports of water damage in her home. Trivallis had identified additional moisture in the air at Mrs A’s home. It determined that this was likely being caused by the space required for a hoist into her bathroom, which …
PSOW (Public Services Om…
Aug 2024
PSOW-202406149 — Newport City Homes
Miss A complained that Newport City Homes had failed to undertake repairs and address damp and mould issues, which she had first reported in July 2024. Miss A further complained that she had experienced difficulties in contacting the Housing Association. The Ombudsman found that although the Housing Association had undertaken …
PSOW (Public Services Om…
Mar 2025
PSOW-202406444 — Pembrokeshire County Council
Mr A complained that Pembrokeshire County Council (“the Council”) had failed to investigate and repair damp and mould issues at his home. There are ongoing issues with damp, particularly in the bedroom, where the carpet is wet and there is mould on the wardrobe. Mr A and his wife were …
PSOW (Public Services Om…
Local Government
Mar 2025
PSOW-202407430 — Hafod Housing Association
Ms C complained that over a four-year period, Hafod Housing Association had not taken sufficient action to stop dampness and prevent mould in her home and provided evidence that a drainage channel had not been installed properly. The Ombudsman decided that the Housing Association had taken reasonable action by arranging …
PSOW (Public Services Om…
Housing
Mar 2025
PSOW-202407604 — Cardiff Council
Mr B complained that he was unhappy with Cardiff Council’s (“the Council”) actions regarding housing repairs to his mother’s property. Mr B said that the Council had resolved most but not all of his issues. The Ombudsman decided that although the Council had undertaken work to resolve some outstanding issues, …
PSOW (Public Services Om…
Local Government
Mar 2025
PSOW-202407433 — Cardiff Council
We investigated a complaint from Mrs A about whether the Council responded appropriately to reports of damp and mould made by her since 2009. The investigation identified a number of shortcomings in the way the Council approached repeated reports of damp and mould, particularly in the bathroom, the cumulative effect …
PSOW (Public Services Om…
Local Government
Upheld
Nov 2025
21-010-196 — Staffordshire Moorlands District Council
Summary: Ms X complains the Council passed her debt recovery on to Enforcement Agents (bailiffs) prematurely. She complains the bailiffs were aggressive and rude towards her even though she was vulnerable and suffering with the effects of long Covid. This caused her distress. We find fault with the bailiffs for …
LGO (Local Government & …
Benefits And Tax
Upheld
Mar 2022
20-012-532 — Tendring District Council
Summary: Mr C and Ms D complained the Council did not do enough to support their disabled son with housing. We upheld the complaint, finding the Council at fault for its response to correspondence from their MP in June 2019. We also found more should have been done to consider …
LGO (Local Government & …
Housing
Upheld
Aug 2022
24-008-990 — Cheshire West & Chester Council
Summary: We will not investigate this complaint about the Council’s handling of a penalty charge notice. This is because Mr X has used his right to challenge the Council’s escalation of the case and the Council’s bailiffs have provided a suitable remedy for its delay in considering his vulnerability.
LGO (Local Government & …
Transport And Highways
Oct 2024
PSOW-202401983 — Flintshire County Council
Miss Y complained about the way her landlord, Flintshire County Council, had responded to reports of damp and mould in her home and whether it had taken appropriate action to provide alternative accommodation. The investigation found that the Council failed to identify that Miss Y had made numerous repair requests …
PSOW (Public Services Om…
Local Government
Oct 2025
PSOW-202404828 — Cardiff Council
Ms C complained about the condition of the property she rented from Cardiff Council. The Ombudsman investigated whether the Council failed to respond to and act upon reports of leaks and extensive damp and mould at the property appropriately and in a timely manner. The investigation also considered whether, after …
PSOW (Public Services Om…
Local Government
Oct 2025
20-013-134 — Stratford-on-Avon District Council
Summary: Ms Y complains the Council failed to clearly explain how her Council Tax bill was calculated and did not offer her an affordable special payment arrangement for Council Tax arrears. She complains about the Council’s consideration of her vulnerability when writing to her about a possible Magistrates Summons. She …
LGO (Local Government & …
Benefits And Tax
Not Upheld
Jan 2022