Given the huge number of supply interruptions that South East Water has failed to manage over the years, it is remarkable that the company still struggles with the supply of bottled water during outages, has failed to learn and apply lessons and relies on the goodwill of communities. Problems discussed elsewhere in this report could arguably take significant time and resources to resolve, but knowing where to set up bottled water stations and having enough bottles to go around is a fundamental and basic responsibility. That the company is only now considering more local ways of delivering water bottles speaks to its disregard for the consumers relying on it for a life-sustaining provision. (Conclusion, Paragraph 41)