Since at least 2020, South East Water clearly has had, and continues to demonstrate, an inability to establish the root causes of its supply resilience problems. There are likely many facets to this, including a failure to monitor the key asset indicators, and a tendency to blame external factors, as highlighted elsewhere in this report. The company leadership seems to be divorced from the real-world situations, either due to a lack of feedback data and processes, or a willingness to ignore problems. There also appears to be a fundamental inability to properly analyse the data it does have, most recently demonstrated by its first misleading analysis of the Tunbridge Wells outages in November-December 2025. This misunderstanding appears to have happened throughout the organisation, including at the very top. While the company now does accept it has a problem with its problem- solving processes, vague conclusions after the event also suggest that the current leadership have still failed to conduct and accept a proper analysis. (Conclusion, Paragraph 63)