Continued leadership failure is grounds for leadership change. Time and again, since 2020, South East Water’s leadership has failed in its fundamental task of supplying water to its customers. That is around six years of poor performance, sometimes with multiple incidents within the same year. Most problematic from a leadership perspective are the failures identified in the company’s monitoring and managing of risks and the incident response. These are largely procedural matters, entirely within the company’s control and have hardly improved from incident to incident. There are some signals that action is now being taken, but it is too little, too late. Even as of April 2026, that same leadership continues to cite mitigating factors that should have been known and properly prepared for. This is the same leadership that failed to give an accurate account of the Pembury incident to our Committee in January, an issue that we will continue to deliberate on. (Conclusion, Paragraph 76)