Parliamentary and Health Service Ombudsman Scrutiny 2020-21

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 20 Sep 2021 Closed: 8 Aug 2022 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2020/21. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary … Read more
11 Recommendations
9 Conclusions
1 Report
1 Oral session
12 Letters
1 Event
Activity timeline 16 events
26 Jul
2022
Report published
25 Jul
2022
Correspondence
12 Jul
2022
Correspondence
20 May
2022
Report published
17 May
2022
Correspondence
29 Mar
2022
Correspondence
24 Feb
2022
Correspondence
3 Feb
2022
Correspondence
18 Jan
2022
Correspondence
11 Jan
2022
Correspondence
11 Jan
2022
Correspondence
14 Dec
2021
Oral evidence
Oral evidence sessions 1 session
14 Dec 2021
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Parliamentary and Health Service Ombudsman Scrutiny 2020-21
Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
First Report - Parliamentary and Health Service Ombudsman Scruti… HC 213 20 May 2022 20 Responded
Recommendations & Conclusions
2 results
Clear
2 Recommendation Accepted in Part
First Report - Parliamentary and H…
The PHSO should more clearly notify visitors to its website which cases are not being...
The PHSO should more clearly notify visitors to its website which cases are not being considered under this new policy and further update the Committee on the review outlined to the Committee during the oral evidence session. The PHSO should … Read more
Government Response
The government states they will look at whether they can provide more granular information on their website to give members of the public and MPs a more specific indication of how long it may take for their case to be looked at, but will not be able to use the Severity of Injustice scale for cases level 3 to 6 at intake.
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5 Recommendation Accepted in Part
First Report - Parliamentary and H…
The PHSO should set out how it plans to take to address the three-long term,...
The PHSO should set out how it plans to take to address the three-long term, low performing scores relating to how evidence is gathered, how decisions are reached and how decisions are made in a timely final decision.
Government Response
The PHSO has delivered and fulfilled 22 of the 25 recommendations of the Clinical Advice Review and are progressing the remaining three recommendations. They are carrying out a phased roll-out of the sharing of provisional view reports with clinical advisers and applying lessons learnt to future phases.
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Government Response AI assessment · 18 of 11 classified
Accepted 6
Accepted in Part 2
Acknowledged 7
Deferred 3
Total 11 recs + 9 conclusions
Correspondence 12 letters
25 Jul 2022 From committee Letter to Sir James Bevan, Chief Executive, Environment Agency on implementation of PHSO recommendations, dated 19.7.22
Parliament page
12 Jul 2022 To committee Letter from Maria Caulfield MP, Parliamentary Undersecretary for Patient Safety and Primary Care to Chair and Rt Hon Jeremy Hunt MP on the PHSO Report: Unlocking Solutions in Imaging, dated 4.7.22
Parliament page
17 May 2022 To committee Letter from NHS England and Improvement on the Parliamentary and Health Service Ombudsman's Report: Unlocking solutions in imaging: Working together to learn from failings within the NHS, dated 10.5.22
Parliament page
29 Mar 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on UK Central Government (UKCG) Complaint Standards, dated 22.3.22
Parliament page
24 Feb 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on complaint handling service in 2022, dated 21.2.22
Parliament page
3 Feb 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Ombudsman and Chair Parliamentary and Health Service Ombudsman on PHSO Business Plan 2022, dated 25.1.22
Parliament page
18 Jan 2022 From committee Letter to Rt Hon Steve Barclay MP, Chancellor of the Dutchy of Lancaster on extension of term of office of the Parliamentary and Health Service Ombudsman, dated 14.12.21
Parliament page
11 Jan 2022 From committee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on follow-up evidence after the 14.12.21 oral evidence session, dated 11.1.22
Parliament page
11 Jan 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on contract extension, dated 5.1.22
Parliament page
7 Dec 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair Parliamentary and Health Service Ombudsman on improvement to clarity of data published, dated 24.11.21
Parliament page
19 Nov 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on the Alternative Legal Remedy, dated 12.11.21
Parliament page
19 Nov 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on the Legal Aid Agency complaint, dated 2.11.21
Parliament page