Parliamentary and Health Service Ombudsman Scrutiny 2020-21

Public Administration and Constitutional Affairs Committee Closed Inquiry
Opened: 20 Sep 2021 Closed: 8 Aug 2022 Parliament page
The Public Administration and Constitutional Affairs Committee (PACAC) is launching its annual scrutiny session into the work of the PHSO in the financial year 2020/21. According to the House of Commons Standing Order 146 , PACAC's role in relation to the PHSO is: to examine the reports of the Parliamentary … Read more
11 Recommendations
9 Conclusions
1 Report
1 Oral session
12 Letters
1 Event
Activity timeline 16 events
26 Jul
2022
Report published
25 Jul
2022
Correspondence
12 Jul
2022
Correspondence
20 May
2022
Report published
17 May
2022
Correspondence
29 Mar
2022
Correspondence
24 Feb
2022
Correspondence
3 Feb
2022
Correspondence
18 Jan
2022
Correspondence
11 Jan
2022
Correspondence
11 Jan
2022
Correspondence
14 Dec
2021
Oral evidence
Oral evidence sessions 1 session
14 Dec 2021
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Parliamentary and Health Service Ombudsman Scrutiny 2020-21
Amanda Amroliwala CBE · Parliamentary and Health Service Ombudsman Rob Behrens CBE · Parliamentary and Health Service Ombudsman
Title HC No. Published Items Response
First Report - Parliamentary and Health Service Ombudsman Scruti… HC 213 20 May 2022 20 Responded
Recommendations & Conclusions
3 results
Clear
7 Recommendation Deferred
First Report - Parliamentary and H…
The Committee recommends that the PHSO learns from and implements best practice at the Local...
The Committee recommends that the PHSO learns from and implements best practice at the Local Government and Social Care Ombudsman by publishing feedback scores about its service, split between those complainants who were happy with the result of their case … Read more
Government Response
The government is evaluating a six-month hybrid working pilot and will report on its evaluation in the autumn to set out working arrangements into the medium term.
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9 Recommendation Deferred
First Report - Parliamentary and H…
The Committee welcomes the career development pathways and accreditation scheme put in place within the...
The Committee welcomes the career development pathways and accreditation scheme put in place within the organisation, but also encourages the PHSO to look at possible new development opportunities within the organisation to encourage staff retention and to ensure there is … Read more
Government Response
The government endorses the Committee’s recommendation urging the Government to take legislative action to reform UK public service Ombudsman schemes. States that Victims bill will allow complaints directly to PHSO.
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16 Recommendation Deferred
First Report - Parliamentary and H…
The Committee reiterates its call for the Government to introduce legislation to reform the PHSO...
The Committee reiterates its call for the Government to introduce legislation to reform the PHSO and start consulting with relevant stakeholders and the public, on a cross-party basis, to ensure the Bill be brought forward as soon as possible. It … Read more
Government Response
The government acknowledges the importance of ombudsman reform, but states it is not included in the current legislative programme, and continues to consider options. It will engage with the committee if it wishes to make proposals for wider Ombudsman reform.
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Government Response AI assessment · 18 of 11 classified
Accepted 6
Accepted in Part 2
Acknowledged 7
Deferred 3
Total 11 recs + 9 conclusions
Correspondence 12 letters
25 Jul 2022 From committee Letter to Sir James Bevan, Chief Executive, Environment Agency on implementation of PHSO recommendations, dated 19.7.22
Parliament page
12 Jul 2022 To committee Letter from Maria Caulfield MP, Parliamentary Undersecretary for Patient Safety and Primary Care to Chair and Rt Hon Jeremy Hunt MP on the PHSO Report: Unlocking Solutions in Imaging, dated 4.7.22
Parliament page
17 May 2022 To committee Letter from NHS England and Improvement on the Parliamentary and Health Service Ombudsman's Report: Unlocking solutions in imaging: Working together to learn from failings within the NHS, dated 10.5.22
Parliament page
29 Mar 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on UK Central Government (UKCG) Complaint Standards, dated 22.3.22
Parliament page
24 Feb 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on complaint handling service in 2022, dated 21.2.22
Parliament page
3 Feb 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Ombudsman and Chair Parliamentary and Health Service Ombudsman on PHSO Business Plan 2022, dated 25.1.22
Parliament page
18 Jan 2022 From committee Letter to Rt Hon Steve Barclay MP, Chancellor of the Dutchy of Lancaster on extension of term of office of the Parliamentary and Health Service Ombudsman, dated 14.12.21
Parliament page
11 Jan 2022 From committee Letter to Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on follow-up evidence after the 14.12.21 oral evidence session, dated 11.1.22
Parliament page
11 Jan 2022 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on contract extension, dated 5.1.22
Parliament page
7 Dec 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair Parliamentary and Health Service Ombudsman on improvement to clarity of data published, dated 24.11.21
Parliament page
19 Nov 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on the Alternative Legal Remedy, dated 12.11.21
Parliament page
19 Nov 2021 To committee Letter from Rob Behrens CBE, Ombudsman and Chair, Parliamentary and Health Service Ombudsman on the Legal Aid Agency complaint, dated 2.11.21
Parliament page