Seventh report - Parliamentary and Health Service Ombudsman Scrutiny 2019–20

Select Committee
Public Administration and Constitutional Affairs Committee HC 843 25 January 2021
Report Status Government responded
Conclusions & Recommendations 14 items (14 recs)
Source View on Parliament website
Government Response (AI assessment · 14 of 14 classified)
Accepted 3
Accepted in Part 3
Acknowledged 6
Deferred 1
Rejected 1
Government response
Seventh Special Report- Parliamentary and Health Service Ombudsman Scrutiny 2019–20: Government’s and PHSO response to the Committee’s Seventh Report of Session 2019–21 · published 20 Apr 2021
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Recommendations & Conclusions

3 results
1 Recommendation Accepted
Para 12
The information provided in the PHSO’s annual report on the outcome of enquiries and complaints...
Recommendation
The information provided in the PHSO’s annual report on the outcome of enquiries and complaints should be made more transparent. The grouping of cases that “are not ready to be taken forward” and “should not be taken forward” should be … Read more
Government Response Summary
The government commits to simplifying and streamlining the PHSO’s Annual Report to make performance data more transparent and easier to understand, stating that changes in this direction had already begun.
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3 Recommendation Accepted
Para 17
The Committee welcomes the PHSO’s efforts to set stretching target section scores for its Service...
Recommendation
The Committee welcomes the PHSO’s efforts to set stretching target section scores for its Service Charter commitments, but continues to regard the relatively low scores against commitments 8, 11 and 13 as continuing priority areas for improvement and requests an … Read more
Government Response Summary
The government commits to continuously improving the quality of PHSO's casework in the identified Service Charter areas and will provide an update to the Committee at the next scrutiny inquiry on how these improvements are progressing.
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14 Recommendation Accepted
Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will...
Recommendation
Routinely publishing the PHSO’s casework online, including levels of compliance with the PHSO’s recommendations will help to demonstrate the impact of the PHSO on other organisations. For recommendations that are of a more long-term nature, such as forming and implementing … Read more
Government Response Summary
The government accepts the recommendation, committing to start publishing casework decisions online via a new digital system from April 2021, with future plans to also publish information regarding compliance with PHSO's recommendations.
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