4
Accepted in Part
Mandate Ofcom's crisis protocol to hold all online services accountable for misinformation spread
Conclusion
We welcome Ofcom’s consultation on a ‘crisis response protocol’ for companies to follow in response to events such as the 2024 unrest. The protocol should directly address misinformation by including all online services at risk of contributing to the spread of false or harmful information, including large online social media, search and messaging services; those with smaller user numbers but high-risk profiles; and others, such as generative AI platforms. In establishing the mechanism, Ofcom should acknowledge the different ways in which different services operate. Following our Principle 2, it should hold platforms responsible for: decelerating the spread of harmful misinformation without censoring lawful speech; ensuring substantial and continuous engagement with law enforcement and government bodies; giving users control over the content they see; and providing transparency around their actions. (Recommendation, Paragraph 19)
Government Response Summary
The government agrees with the need for a crisis response protocol and states that Ofcom, as the independent regulator, is best placed to consider the recommendation, confirming that its consultation will include proposals for such a protocol covering real-time monitoring, law enforcement engagement, and operational differences for high-risk providers.
Government Response
Accepted in Part
Government Response
Accepted in Part
HM Government
Accepted in Part
The government believes that Ofcom is best placed to consider this recommendation. As the independent regulator, Ofcom has the discretion to determine which measures are included in its consultation process. However, the government acknowledges that any measures proposed in the codes must be designed for the purpose of compliance with the relevant duties. Consequently, these measures must align with those duties, including where they pertain to the definitions of regulated providers and content. The OSA takes a proportionate and risk-based approach to online harms, primarily addressing content that is illegal or harmful to children. Its framework establishes foundational safeguards to protect users on in-scope services from illegal material online and implements measures to prevent children from accessing harmful age-inappropriate content. We agree with the Committee that, following the public disorder in summer 2024, it is appropriate that providers are given clear guidance on how to respond to crises that may lead to the rapid spread of illegal content online. In June 2025, Ofcom launched consultations on new measures to inform future iterations of its codes of practice. These include proposals for a crisis response protocol, which would outline additional actions for providers during periods of heightened risk such as real-time monitoring, direct engagement with law enforcement, and post-crisis reviews. These measures are intended to apply not only to large providers assessed as medium risk, but also to any provider of any size identified as high risk for terrorism, threats, abuse, harassment, or foreign interference. Ofcom’s approach will reflect the operational differences between providers, in line with the principle of proportionality embedded in the Act. As implementation of the OSA progresses, evaluating the effectiveness of its provisions remains a key priority for the government. This includes ensuring that actions which are illegal offline are addressed adequately online, while safeguarding freedom of expression. As set out in the government’s manifesto, we will continue to assess whether further steps are needed to strengthen the framework in future.
Source
Report
2nd Report – Social media, misinformation and harmful algorithms
11 Jul 2025
HC 441
Addressee Bodies
Department for Science, Innovation and Technology
Timeline
Recommendation age
0.9 yr
Report published
11 Jul 2025