Get Britain Working: Reforming Jobcentres

Work and Pensions Committee Closed Inquiry
Opened: 23 Jan 2025 Closed: 1 Jan 2026 Parliament page
The Work and Pension Committee is conducting an inquiry into Jobcentres, the first in a series of inquiries in response to the Government’s Get Britain Working White Paper . The Government wants to increase employment and to help achieve this, it plans to reform Jobcentres, which it says are too … Read more
24 Recommendations
17 Conclusions
2 Reports
4 Oral sessions
4 Letters
4 Events
Activity timeline 16 events
14 Nov
2025
Report published
13 Nov
2025
Report published
12 Nov
2025
Correspondence
11 Sep
2025
Report published
8 Sep
2025
Report published
3 Sep
2025
Correspondence
3 Sep
2025
Correspondence
3 Sep
2025
Correspondence
11 Jun
2025
Oral evidence
11 Jun
2025
Formal meeting (oral evidence session) · Room 6, Palace of Westminster
23 Apr
2025
Oral evidence
23 Apr
2025
Formal meeting (oral evidence session) · The Macmillan Room, Portcullis House
Oral evidence sessions 4 sessions
11 Jun 2025
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Work and Pensions Committee
Alison McGovern MP · Department for Work and Pensions David Barrow · Department for Work and Pensions Ed Lidington · Ministry of Justice
23 Apr 2025
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Work and Pensions Committee
Abdi Mohamed · Scope Andrew McGregor · UNISON Angela Grant · PCS Balbir Kaur Chatrik · Centrepoint Liz Sewell · Belina Grow Martin Cavanagh · PCS Sam Reid · Migrant Help
1 Apr 2025
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Reforming Jobcentres; Pensioner Poverty
Idowu Khadijat Morafa · Across Ummah CIC Jo Rowlands · Leeds City Council Jo Volpe · Leeds Older People’s Forum Lauren McKechnie · Age UK Bolton Paul McGarry · Greater Manchester Combined Authority’s Ageing Hub Rt Hon Andy Burnham · Greater Manchester Combined Authority (GMCA) Sue Forster · Citizens Advice Liverpool Trish Martin · Southway Housing
12 Mar 2025
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Work and Pensions Committee
Becci Newton · Institute for Employment Studies Elizabeth Taylor · Employment Related Services Association (ERSA) Jane Gratton · British Chambers of Commerce Professor Peter Robertson · Edinburgh Napier University Ramesh Moher · New Challenge Saira Hussain · Federation of Small Businesses
Recommendations & Conclusions
41 results
1 Conclusion Accepted
4th Report – Get Britain Working: …
Claimant commitments remain too generic and counter-productive, requiring more substantial reform from DWP.
Claimant commitments should be a cornerstone of the relationship between claimants and work coaches. But too often, commitments set work search requirements that are too generic and sometimes counter-productive (such as completing a set number of applications or spending 35-hours … Read more
Government Response
The government has completed an internal review of the Claimant Commitment and is currently testing a new policy model through the Jobs and Careers Service ‘Pathfinder’ to shift focus from compliance to individual employment support. They will review the policy further based on initial Pathfinder findings, but do not agree a public consultation is necessary at this stage as testing is already underway.
Department for Work and Pensions
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2 Conclusion Acknowledged
4th Report – Get Britain Working: …
Publicly consult on claimant commitment changes, replacing blanket requirements with personalised action plans.
Instead of an internal review, DWP should publicly consult on changes to the claimant commitment. DWP should consider removing blanket requirements, such as the 35-hour job search requirement, and replacing them with a personalised action plan that is co-developed between … Read more
Government Response
The government states that the new Jobs and Careers Service will provide personalised employment support and will set out what support and advice customers can expect once the service is developed. It is considering a statement of service and will provide more detail on this in a report on delivering the Jobs and Careers Service in spring 2026.
Department for Work and Pensions
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3 Conclusion Accepted
4th Report – Get Britain Working: …
Introduce an employment support guarantee detailing personalised support from new jobs service.
To demonstrate the Government’s commitment to supporting rather than coercing people into employment, it should introduce an employment support guarantee that sets out the personalised support and advice people can expect to receive from the new jobs and careers service. … Read more
Government Response
The government is exploring alternative approaches to how claimants demonstrate conditionality within the Pathfinder, including providing evidence through Universal Credit accounts for digitally capable individuals. It partially accepts the recommendation to introduce an employment support guarantee, stating that it will gather feedback, review policy, and set out next steps in a report on delivering the Jobs and Careers Service in spring 2026.
Department for Work and Pensions
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4 Conclusion Accepted
4th Report – Get Britain Working: …
Jobcentre shift from compliance to personalised support lacks clear implementation plan.
We were encouraged to hear that the Government wants to shift the focus of Jobcentre appointments away from monitoring benefit compliance and towards personalised employment support. This shift is urgently needed. The Department now needs to expand on how it … Read more
Government Response
The government states that work coaches already tailor commitments to personal circumstances and are constantly reviewing training. While they are testing broader commitments within the Pathfinder program, they have no current plans for further research into new approaches and reaffirm their belief in conditionality and sanctions.
Department for Work and Pensions
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5 Recommendation Deferred
4th Report – Get Britain Working: …
Clarify changes to benefit compliance monitoring and its integration into Jobcentre appointments.
In its response to this report, DWP should clarify what changes it is making to the system for monitoring compliance with benefit conditions. In particular, it should set out how it will move benefit monitoring “from the foreground to the … Read more
Government Response
The government states that further details on changes to benefit monitoring will be provided in due course, following consideration of consultation findings and the conclusion of a departmental safeguarding review currently underway.
Department for Work and Pensions
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6 Conclusion Deferred
4th Report – Get Britain Working: …
Current application of benefit sanctions is ineffective and damages trust in Jobcentres.
Sanctions are the sharp end of benefit conditionality. DWP’s own evidence shows that sanctions don’t work, causing people to move more slowly into work and to earn less. While sanctions have a place in the benefits system, there is clear … Read more
Government Response
The government outlined initiatives for more personalised employment support through the new Jobs and Careers Service and Coaching Academy, and committed to publishing a review of employment support evidence by the end of 2026, but it did not directly address the committee's conclusion regarding the ineffectiveness or use of sanctions.
Department for Work and Pensions
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7 Recommendation Deferred
4th Report – Get Britain Working: …
Develop a new approach to benefit sanctions, incorporating trauma-informed decisions and updated research.
Sanctions risk undermining the work of Jobcentres and acting against the Government’s employment goals. DWP must develop a new approach to the use of sanctions. It should consider: • adopting a trauma-informed approach to sanctioning decisions; • issuing warnings rather … Read more
Government Response
The government's response detailed its plans for the new Jobs and Careers digital service, outlining its design and accessibility, but it did not address any of the specific recommendations or questions regarding a new approach to the use of sanctions.
Department for Work and Pensions
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8 Recommendation Deferred
4th Report – Get Britain Working: …
Set out detailed plans for building safeguarding and health impact assessment into new services.
DWP should set out more detail about how it will build a systems-based approach to safeguarding into the new jobs and careers service, including its conditionality and sanctions policy. We previously recommended that the Chief Medical Advisor assess the potential … Read more
Government Response
The government accepts the need for a systems-based safeguarding approach and health impact assessments, but defers providing further detail pending consultation findings, the conclusion of a departmental safeguarding review, and the development of a wider safeguarding approach.
Department for Work and Pensions
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9 Conclusion Accepted
4th Report – Get Britain Working: …
Work coaches are ineffectively deployed with insufficient time for personalised claimant support.
Work coaches are an incredible resource but they are currently being ineffectively deployed. Work coaches often do not have enough time with claimants to have an impact, with many appointments no more than 10 minutes long: not nearly enough to … Read more
Government Response
The government has developed a draft policy framework to shift focus from compliance checking to personalised employment support, is testing a two-stage approach for Claimant Commitment meetings, and is developing a Work Coach Academy to enhance work coach skills and capabilities.
Department for Work and Pensions
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10 Recommendation Accepted
4th Report – Get Britain Working: …
Undertake a detailed review of the work coach model, evaluating impact and empowering coaches.
Over the next year, DWP should undertake a detailed review of its work coach model. It should evaluate the difference work coach support makes to employment outcomes for different groups, identifying those who would most benefit from more support and … Read more
Government Response
The government accepts the recommendation, stating its Evidence and Evaluation Strategy 2025 already covers work coach support impacts. They commit to publishing a review of available evidence on work coach and third-party employment support by the end of 2026, with further evaluations to follow.
Department for Work and Pensions
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11 Recommendation Deferred
4th Report – Get Britain Working: …
DWP personalised work coach support plans lack clear strategy and evidence base.
We were encouraged to hear that DWP wants work coaches to have more time with claimants and to deliver more personalised support. Coaching that is tailored to the aspirations of the service user and that seeks to identify the unique … Read more
Government Response
The government initially states they do not accept the premise of the conclusion, describing their existing internal capacity modelling. However, they then agree to set out a formal framework for managing work coach demand but are unable to do so currently, deferring this until future plans for the Jobs and Careers service are developed.
Department for Work and Pensions
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12 Recommendation Deferred
4th Report – Get Britain Working: …
Manage work coach capacity better by modelling demand and developing prioritisation frameworks.
We recommend that DWP looks at how to better manage work coach capacity, including modelling how its planned Jobcentre reforms will change demand for work coach time and capacity. In response to this inquiry, it should set out: • a … Read more
Government Response
The government's response focused on its Jobcentre Performance Framework, which measures sustained earnings, and stated it does not intend to introduce measures of job quality due to data limitations, completely sidestepping the recommendation to detail plans for managing work coach capacity.
Department for Work and Pensions
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13 Conclusion Deferred
4th Report – Get Britain Working: …
DWP's 'Jobcentre in your pocket' digital tool lacks definition and fails to address AI risks.
DWP’s solution to a lack of work coach capacity is to use digital tools, with its flagship plan being a ‘Jobcentre in your pocket’. DWP plans to deliver this digital tool in 2027–28, but has yet to define what it … Read more
Government Response
The government's response focused on its Employer Strategy and the trial of a Recruitment Consultant role in Wakefield to strengthen engagement with local employers, but did not address the committee's concerns about the 'Jobcentre in your pocket' digital tool or the risks of AI technology.
Department for Work and Pensions
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14 Recommendation Deferred
4th Report – Get Britain Working: …
Provide detailed plans for 'Jobcentre in your pocket' outlining public expectations and journal interaction.
In its response to this report, DWP should provide more details about its plans for a ‘Jobcentre in your pocket’. DWP should set out what the public can expect from a ‘Jobcentre in your pocket’, how it will interact with … Read more
Government Response
The government's response outlined its collaboration with the Department for Business and Trade to embed employment support within sector plans and referenced broader initiatives like Economic Inactivity Trailblazers and the new Youth Guarantee, but it did not provide any details about the 'Jobcentre in your pocket' digital service.
Department for Work and Pensions
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15 Conclusion Deferred
4th Report – Get Britain Working: …
Develop an ethical AI framework for employment support in collaboration with the sector.
DWP should work with the employment support sector to develop a framework for the ethical use of AI in employment support. (Recommendation, Paragraph 78) ‘Good jobs’ not ‘any jobs’
Government Response
The government acknowledged the value of the voluntary sector and stated it is actively collaborating with its representatives, and it is developing a mapping tool to audit and understand outreach partnership activity across its Jobcentre network, but it did not address the recommendation to develop an ethical framework for AI in employment support.
Department for Work and Pensions
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16 Conclusion Deferred
4th Report – Get Britain Working: …
Previous 'ABC' employment support approach has failed to deliver sustainable work or good outcomes.
The previous Government’s ‘ABC’ approach to employment support (any job, better job, career) has not worked. While it may move people off benefits in the short-term, it all too often does not lead to long-term, sustainable employment and exacerbates the … Read more
Government Response
The government committed to developing and testing a Flexible Delivery Network model, including mobile delivery vans in three geographies and a toolkit for community-based support, to address economic inactivity. However, it did not explicitly address the committee's call to move away from an 'any job' approach towards encouraging 'good jobs' even if it means longer periods on benefits.
Department for Work and Pensions
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17 Conclusion Deferred
4th Report – Get Britain Working: …
Return jobseeker preferred sector pursuit period to three months for Jobcentre approach change.
As a first step to changing the approach of Jobcentres, DWP should return the period during which jobseekers can pursue opportunities in their preferred sector to 3 months. (Recommendation, Paragraph 92)
Government Response
The government's response focuses on capital investment in Jobcentre physical infrastructure and the Workplace Transformation Programme, detailing efforts to improve building design and technology, which does not address the recommendation about the job search period for preferred sectors.
Department for Work and Pensions
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18 Recommendation Deferred
4th Report – Get Britain Working: …
Incorporate the good work agenda into benefit conditions and train work coaches accordingly.
DWP should incorporate the good work agenda into claimants’ benefit conditions. Work coaches should agree what constitutes a ‘good job’ for each claimant during a more personalised claimant commitment process. DWP should set out in response to this report how … Read more
Government Response
The government's response describes its commitment to Jobcentre accessibility and inclusivity within the new Jobs and Careers Service, including exploring assistive technology and an evolving accessibility strategy, but does not address the recommendation on incorporating the 'good work agenda' into benefit conditions or work coach training.
Department for Work and Pensions
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19 Conclusion Deferred
4th Report – Get Britain Working: …
Jobcentres prioritise short-term off-flows instead of sustainable, good-quality employment for claimants.
We welcome the Government’s focus on ‘good work’. Currently, Jobcentres too often prioritise short-term measures, such as benefit off-flow, rather than whether claimants enter good-quality, sustainable employment. Good jobs are better for citizens, employers and the state, while supporting a … Read more
Government Response
The government's response details changes to Jobcentre security services, including a new contract with Mitie, Security Officer training, and the use of modern technology to improve safety, which does not address the recommendation on shifting focus towards good-quality, sustainable employment.
Department for Work and Pensions
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20 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Add long-term employment and job quality metrics to Jobcentre performance framework and incentivise providers.
To encourage Jobcentres to adopt longer-term thinking, DWP should add long-term employment metrics to its Jobcentre performance monitoring framework, such as whether people are still in work six or twelve months after leaving Jobcentres. DWP should also introduce metrics that … Read more
Government Response
The government partially accepts, stating they already measure sustained earnings over 3 and 6 months as part of their framework. However, they do not intend to introduce job quality metrics due to data limitations and suitability concerns, but are committed to developing robust performance measures for the new Jobs and Careers Service.
Department for Work and Pensions
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21 Conclusion Rejected
4th Report – Get Britain Working: …
Any job' approach has alienated employers and undermined Jobcentre engagement efforts.
The ‘any job’ approach has not just been detrimental to claimants: it has also led employers to stop engaging with Jobcentres. Employers will use Jobcentres if it helps them find good employees, but their experience of Jobcentre candidates is often … Read more
Government Response
The government rejects the conclusion that the 'any job' approach is detrimental, explaining the 'permitted period' policy for job search. While noting a shift away from 'any job' ethos in new services, they do not accept the recommendation at this time but will keep the policy under review.
Department for Work and Pensions
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22 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Rebuild employer trust by setting Jobcentre engagement targets and recruiting specialist liaison officers.
DWP needs to rebuild trust with employers. This will require making better use of its network of Jobcentres and the employer advisers who work in them. To start, DWP should consider setting individual Jobcentres targets for engaging local employers. This … Read more
Government Response
The government partially accepts, supporting the intent to strengthen employer engagement and having launched an Employer Strategy. They are exploring metrics for local engagement and trialling a Recruitment Consultant role, but do not believe setting uniform targets for Jobcentres is appropriate.
Department for Work and Pensions
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23 Recommendation Accepted
4th Report – Get Britain Working: …
Expand Jobcentre employer offer with DBT to promote better employment practices and diversity.
Jobcentres offer a golden opportunity for the Government to influence employers and to create more ‘good jobs’. DWP should work with the Department for Business and Trade to expand Jobcentre’s offer to employers. The two Departments should work together to … Read more
Government Response
The government accepts the recommendation, stating DWP is actively working with the Department for Business and Trade to embed employment support within sector plans and will explore further coordination. They are committed to formalising these partnerships through Memoranda of Understanding to strengthen alignment across government.
Department for Work and Pensions
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24 Conclusion Accepted in Part
4th Report – Get Britain Working: …
Jobcentres require deeper integration with voluntary and community sectors to address complex employment barriers.
Many people who use Jobcentres have multiple and complex needs, which can act as barriers to them securing employment. Too often, issues that prevent people from finding jobs go unaddressed. Jobcentres and Jobcentre staff will not be able to address … Read more
Government Response
The government partially accepts, recognising the value of the voluntary sector and committing to actively collaborate with them for the new Jobs and Careers service. They are also developing a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network, aiming to inform a more Flexible Delivery Network.
Department for Work and Pensions
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25 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Audit existing Jobcentre partnerships with the voluntary and community sector to develop new operational models.
DWP should improve how it works with the voluntary and community sector, but first it needs to understand its current position. DWP should undertake an audit of its existing partnership work. It should use this to develop new operational models … Read more
Government Response
The government partially accepts, committing to actively collaborate with the voluntary and community sector and develop a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network. This tool will standardise data collection to inform a more Flexible Delivery Network.
Department for Work and Pensions
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26 Recommendation Accepted
4th Report – Get Britain Working: …
Introduce Jobcentre outreach work as a core service, taking support into local communities.
DWP needs to break Jobcentres out of their four walls. It should make outreach work, with staff taking Jobcentre services into the community and to locations that people trust, a core part of the new service. DWP should include larger-scale … Read more
Government Response
The government accepts the recommendation, developing a Flexible Delivery Network model to bring DWP support into local communities. They are testing mobile delivery via vans, designing a toolkit for community-based delivery, and using a mapping tool to identify further outreach opportunities.
Department for Work and Pensions
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27 Conclusion Accepted
4th Report – Get Britain Working: …
Jobcentre environments often lack accessibility and welcome, undermining efforts to support claimants.
Jobcentres are not places that people want to go to. They are often run-down and lack basic facilities, including accessibility features. An intimidating security presence can create additional barriers for some. It will be important that when people walk through … Read more
Government Response
The government accepts the observation, committing to transform Jobcentre spaces through capital investment and the Workplace Transformation Programme. They are creating Innovation Hubs to test new designs and improve customer experience, aiming to make Jobcentres more welcoming.
Department for Work and Pensions
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28 Recommendation Accepted
4th Report – Get Britain Working: …
Detail plans for revitalising the Jobcentre estate, ensuring adaptability and co-location of services.
In its response to this report, DWP should set out how it will use its increased capital funds to revitalise the Jobcentre estate. DWP needs to make more of its Jobcentre spaces and it should make sure that the physical … Read more
Government Response
The government accepts, detailing the Workplace Transformation Programme, capital investment, and Innovation Hubs to revitalise and adapt Jobcentre spaces. They are also implementing a comprehensive asset management strategy to prevent future dilapidation.
Department for Work and Pensions
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29 Recommendation Accepted
4th Report – Get Britain Working: …
Develop a comprehensive plan to ensure every Jobcentre meets full accessibility requirements immediately.
It is not acceptable that some Jobcentres remain inaccessible to some of the people who most need their support. In its response, DWP should set out its plan for ensuring that every Jobcentre meets full accessibility requirements. (Recommendation, Paragraph 132) Read more
Government Response
The government partially accepts, stating current Jobcentres are compliant and outlining a comprehensive, continually evolving accessibility strategy. This includes embedding accessibility into new service design, exploring assistive technology, implementing measurable actions to resolve issues, and transparent monitoring and reporting.
Department for Work and Pensions
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30 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Reduce visibility of security guards in Jobcentres, ensuring a more welcoming entry experience.
Jobseekers are not criminals and shouldn’t be greeted at Jobcentres by security guards. DWP should make security guards much less visible in Jobcentres, with a more welcoming presence when people enter. (Recommendation, Paragraph 133)
Government Response
The government partially accepts, stating they will ensure Security Officers are available for safety but will make them more approachable through new uniforms and training. They will also improve safety through technology, rather than solely relying on security guards, and use Innovation Hubs to test new welcome services.
Department for Work and Pensions
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31 Conclusion Acknowledged
4th Report – Get Britain Working: …
Local tailoring of employment services is welcome, but requires balance with national consistency.
We welcome the Government’s commitment to develop a locally tailored and embedded service. Local areas are best placed to understand the needs of their population and labour markets. Jobcentres need to be aware of the different local needs of people … Read more
Government Response
The government welcomes the commitment to develop a locally tailored and embedded service, recognizing the importance of local areas understanding the needs of their population and labour markets.
Department for Work and Pensions
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1 Conclusion Accepted
5th Report - Get Britain Working: …
Adult careers guidance in England is fragmented, confusing, and lacks a coherent strategy.
Careers advice helps people achieve their potential, improving employment outcomes, as well as unlocking huge productivity gains with significant economic benefits. However, careers advice in England is a patchwork of services that lacks cohesion and is confusing and fragmented. Overall … Read more
Government Response
The government agrees with the committee's assessment and will bring adult careers advice provision, currently delivered by the National Careers Service, in-house to the DWP from 30 September 2026 to create a single integrated employment and careers support service.
Department for Work and Pensions
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2 Recommendation Rejected
5th Report - Get Britain Working: …
Develop a coherent strategy for adult careers guidance based on needs assessment and audit.
DWP and DfE should work together to develop a strategy for adult careers guidance. This should be based on an audit of the current career offerings and an assessment of the population’s needs. It should provide an overarching framework and … Read more
Government Response
The government explicitly rejects the recommendation, stating that following the transfer of adult careers responsibility to DWP, a separate careers guidance strategy would risk their integrated Jobs and Careers Service vision. They confirm extensive prior research and will consider a broader Jobs and Careers Service strategy in the future.
Department for Work and Pensions
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3 Recommendation Acknowledged
5th Report - Get Britain Working: …
National Careers Service remains under-valued and under-utilised due to funding and awareness issues
The National Careers Service (NCS) is an under-valued and under-utilised resource. Due to a lack of funding and pressure to meet unhelpful targets, careers advisers often can’t spend enough time with people and have to focus on low impact interventions. … Read more
Government Response
The government commits to preserving the distinct roles of careers advisers and fostering collaboration with work coaches within the new integrated service, retaining current qualification standards. It is exploring the development of a dedicated training pathway for careers advisers, with further details to be provided as the service design progresses.
Department for Work and Pensions
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4 Recommendation Accepted
5th Report - Get Britain Working: …
Review and develop a strategic funding model for careers advice and providers
DWP should review the funding and funding model for careers advice. It should develop a more strategic model that funds additional sessions for those for whom it will deliver the greatest impact and value for money, and in areas with … Read more
Government Response
The government commits to developing robust performance measures for the new Jobs and Careers Service, building on the "Get Britain Working" outcomes (April 2025) to create specific outcome measures for careers advice. Its evaluation strategy is currently under development and will be shared with the Committee.
Department for Work and Pensions
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5 Conclusion Acknowledged
5th Report - Get Britain Working: …
Integrating careers advice into Jobcentres risks undermining its distinct professional role
Integrating careers advice into Jobcentres is an exciting opportunity: the culture of careers advice, with its focus on the individual and long-term outcomes, offers a blueprint to improve the culture of Jobcentres. However, there are risks that DWP will have … Read more
Government Response
The government states that responsibility for adult careers transferred from DfE to DWP on 16 September 2025, with a commitment to maintaining alignment with DfE's provision for young people. It plans for adult careers support to be primarily digital self-service, with other channels for those needing additional support, and will work with devolved governments to ensure consistency.
Department for Work and Pensions
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6 Recommendation Accepted
5th Report - Get Britain Working: …
Protect the distinct role of careers advisors and develop their professional training pathway
As part of the new service, DWP should protect the distinct role and skills of careers advisors. It will also need to define the future relationship between careers advisers and work coaches, which will be critical to the success of … Read more
Government Response
The government commits to publishing a detailed transition plan within the next six months, which will outline how the National Careers Service and Jobcentre Plus will be brought together to deliver a unified service and provide clarity to employees and contractors.
Department for Work and Pensions
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7 Recommendation Accepted in Part
5th Report - Get Britain Working: …
Publish outcome measures for the new careers service capturing long-term career journeys
In the next 6 months, DWP should write to us with details of how it will measure the performance of the new jobs and careers service. This should include outcome measures for careers advice that capture the steps people take … Read more
Government Response
The government partially accepts, committing to develop robust performance measures for the new Jobs and Careers Service, including specific outcome measures for careers advice, building on the Get Britain Working outcomes. They state the evaluation strategy is under development and will be shared in due course.
Department for Work and Pensions
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8 Recommendation Accepted
5th Report - Get Britain Working: …
Provide urgent clarity on integration of NCS, future contracts, and devolved operations
DWP has yet to set out how it will bring together Jobcentres and the NCS, putting service delivery at risk. NCS providers are operating under uncertainty, with no clarity about the future of contracts that are currently managed by DfE. … Read more
Government Response
The government accepts the recommendation, acknowledging the need for clarity. It commits to publishing a detailed transition plan within the next six months, outlining how the National Careers Service and Jobcentre Plus will be integrated into a unified Jobs and Careers Service.
Department for Work and Pensions
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9 Recommendation Accepted
5th Report - Get Britain Working: …
Provide clarity on accountability, devolved arrangements, and eligibility for new careers service
In its response to this inquiry, the Government should provide clarity on: • the accountability arrangements for its new jobs and careers service and for adult careers services generally, including any joint arrangements between DfE and DWP; • the planned … Read more
Government Response
The government accepts the recommendation, clarifying that accountability for adult careers transferred to DWP. They will work closely with devolved governments for Scotland and Wales, and state that anyone seeking work, increased earnings, or a career change will be able to access support, with tailored options available.
Department for Work and Pensions
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10 Recommendation Accepted
5th Report - Get Britain Working: …
Publish a transition plan for NCS and consult unions on integration and contracts
The Government must also provide more certainty to staff and contractors. In the next 6 months, DWP should publish a transition plan for the NCS, setting out how it will be integrated into a new jobs and careers service and … Read more
Government Response
The government accepts the recommendation, committing to provide clarity to staff and contractors. It will publish a detailed transition plan for the National Careers Service within the next six months, outlining its integration into the new jobs and careers service and how contracts will be managed, while also committing to working with unions.
Department for Work and Pensions
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Government Response AI assessment · 41 of 24 classified
Accepted 16
Accepted in Part 6
Acknowledged 4
Deferred 13
Rejected 2
Total 24 recs + 17 conclusions
Correspondence 4 letters
12 Nov 2025 Correspondence from the Secretary of State, relating to the launch of a Report into Young People and Work
Parliament page
3 Sep 2025 To committee Further letter from the Minister for Employment, responding to the Committee's letter following up on the evidence session the Minister attended on 11 June 2025, dated 7 August 2025
Parliament page
3 Sep 2025 To committee Letter from the Minister for Employment, responding to the Committee's letter following up on the evidence session the Minister attended on 11 June 2025, dated 17 July 2025
Parliament page
3 Sep 2025 From committee Letter to the Minister for Employment, following up on the evidence session the Minister attended on 11 June 2025 on Get Britain Working: Reforming Jobcentres, dated 20 June 2025
Parliament page