Get Britain Working: Reforming Jobcentres

Work and Pensions Committee Closed Inquiry
Opened: 23 Jan 2025 Closed: 1 Jan 2026 Parliament page
The Work and Pension Committee is conducting an inquiry into Jobcentres, the first in a series of inquiries in response to the Government’s Get Britain Working White Paper . The Government wants to increase employment and to help achieve this, it plans to reform Jobcentres, which it says are too … Read more
24 Recommendations
17 Conclusions
2 Reports
4 Oral sessions
4 Letters
4 Events
Activity timeline 16 events
14 Nov
2025
Report published
13 Nov
2025
Report published
12 Nov
2025
Correspondence
11 Sep
2025
Report published
8 Sep
2025
Report published
3 Sep
2025
Correspondence
3 Sep
2025
Correspondence
3 Sep
2025
Correspondence
11 Jun
2025
Oral evidence
11 Jun
2025
Formal meeting (oral evidence session) · Room 6, Palace of Westminster
23 Apr
2025
Oral evidence
23 Apr
2025
Formal meeting (oral evidence session) · The Macmillan Room, Portcullis House
Oral evidence sessions 4 sessions
11 Jun 2025
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Work and Pensions Committee
Alison McGovern MP · Department for Work and Pensions David Barrow · Department for Work and Pensions Ed Lidington · Ministry of Justice
23 Apr 2025
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Work and Pensions Committee
Abdi Mohamed · Scope Andrew McGregor · UNISON Angela Grant · PCS Balbir Kaur Chatrik · Centrepoint Liz Sewell · Belina Grow Martin Cavanagh · PCS Sam Reid · Migrant Help
1 Apr 2025
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Reforming Jobcentres; Pensioner Poverty
Idowu Khadijat Morafa · Across Ummah CIC Jo Rowlands · Leeds City Council Jo Volpe · Leeds Older People’s Forum Lauren McKechnie · Age UK Bolton Paul McGarry · Greater Manchester Combined Authority’s Ageing Hub Rt Hon Andy Burnham · Greater Manchester Combined Authority (GMCA) Sue Forster · Citizens Advice Liverpool Trish Martin · Southway Housing
12 Mar 2025
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Work and Pensions Committee
Becci Newton · Institute for Employment Studies Elizabeth Taylor · Employment Related Services Association (ERSA) Jane Gratton · British Chambers of Commerce Professor Peter Robertson · Edinburgh Napier University Ramesh Moher · New Challenge Saira Hussain · Federation of Small Businesses
Recommendations & Conclusions
6 results
Clear
20 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Add long-term employment and job quality metrics to Jobcentre performance framework and incentivise providers.
To encourage Jobcentres to adopt longer-term thinking, DWP should add long-term employment metrics to its Jobcentre performance monitoring framework, such as whether people are still in work six or twelve months after leaving Jobcentres. DWP should also introduce metrics that … Read more
Government Response
The government partially accepts, stating they already measure sustained earnings over 3 and 6 months as part of their framework. However, they do not intend to introduce job quality metrics due to data limitations and suitability concerns, but are committed to developing robust performance measures for the new Jobs and Careers Service.
Department for Work and Pensions
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22 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Rebuild employer trust by setting Jobcentre engagement targets and recruiting specialist liaison officers.
DWP needs to rebuild trust with employers. This will require making better use of its network of Jobcentres and the employer advisers who work in them. To start, DWP should consider setting individual Jobcentres targets for engaging local employers. This … Read more
Government Response
The government partially accepts, supporting the intent to strengthen employer engagement and having launched an Employer Strategy. They are exploring metrics for local engagement and trialling a Recruitment Consultant role, but do not believe setting uniform targets for Jobcentres is appropriate.
Department for Work and Pensions
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24 Conclusion Accepted in Part
4th Report – Get Britain Working: …
Jobcentres require deeper integration with voluntary and community sectors to address complex employment barriers.
Many people who use Jobcentres have multiple and complex needs, which can act as barriers to them securing employment. Too often, issues that prevent people from finding jobs go unaddressed. Jobcentres and Jobcentre staff will not be able to address … Read more
Government Response
The government partially accepts, recognising the value of the voluntary sector and committing to actively collaborate with them for the new Jobs and Careers service. They are also developing a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network, aiming to inform a more Flexible Delivery Network.
Department for Work and Pensions
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25 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Audit existing Jobcentre partnerships with the voluntary and community sector to develop new operational models.
DWP should improve how it works with the voluntary and community sector, but first it needs to understand its current position. DWP should undertake an audit of its existing partnership work. It should use this to develop new operational models … Read more
Government Response
The government partially accepts, committing to actively collaborate with the voluntary and community sector and develop a mapping tool to audit and baseline existing outreach partnership activity across the Jobcentre network. This tool will standardise data collection to inform a more Flexible Delivery Network.
Department for Work and Pensions
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30 Recommendation Accepted in Part
4th Report – Get Britain Working: …
Reduce visibility of security guards in Jobcentres, ensuring a more welcoming entry experience.
Jobseekers are not criminals and shouldn’t be greeted at Jobcentres by security guards. DWP should make security guards much less visible in Jobcentres, with a more welcoming presence when people enter. (Recommendation, Paragraph 133)
Government Response
The government partially accepts, stating they will ensure Security Officers are available for safety but will make them more approachable through new uniforms and training. They will also improve safety through technology, rather than solely relying on security guards, and use Innovation Hubs to test new welcome services.
Department for Work and Pensions
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7 Recommendation Accepted in Part
5th Report - Get Britain Working: …
Publish outcome measures for the new careers service capturing long-term career journeys
In the next 6 months, DWP should write to us with details of how it will measure the performance of the new jobs and careers service. This should include outcome measures for careers advice that capture the steps people take … Read more
Government Response
The government partially accepts, committing to develop robust performance measures for the new Jobs and Careers Service, including specific outcome measures for careers advice, building on the Get Britain Working outcomes. They state the evaluation strategy is under development and will be shared in due course.
Department for Work and Pensions
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Government Response AI assessment · 41 of 24 classified
Accepted 16
Accepted in Part 6
Acknowledged 4
Deferred 13
Rejected 2
Total 24 recs + 17 conclusions
Correspondence 4 letters
12 Nov 2025 Correspondence from the Secretary of State, relating to the launch of a Report into Young People and Work
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3 Sep 2025 To committee Further letter from the Minister for Employment, responding to the Committee's letter following up on the evidence session the Minister attended on 11 June 2025, dated 7 August 2025
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3 Sep 2025 To committee Letter from the Minister for Employment, responding to the Committee's letter following up on the evidence session the Minister attended on 11 June 2025, dated 17 July 2025
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3 Sep 2025 From committee Letter to the Minister for Employment, following up on the evidence session the Minister attended on 11 June 2025 on Get Britain Working: Reforming Jobcentres, dated 20 June 2025
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