Whiplash Reform and the Official Injury Claim service

Justice Committee Closed Inquiry
Opened: 10 Feb 2023 Closed: 30 May 2024 Parliament page
The whiplash reforms, which formed part of the Civil Liability Act 2018, are a package of measures designed to reduce the disproportionately high number and cost of whiplash claims in England and Wales. As part of the reforms the Ministry of Justice commissioned the Motor Insurance Bureau to develop an … Read more
4 Recommendations
5 Conclusions
1 Report
Activity timeline 2 events
29 Nov
2023
Report published
20 Sep
2023
Report published
Title HC No. Published Items Response
Ninth Report - Whiplash reform and the Official Injury Claim Ser… HC 1140 20 Sep 2023 9 Responded
Recommendations & Conclusions
2 results
Clear
7 Recommendation Accepted in Part
Ninth Report - Whiplash reform and…
Require MoJ to investigate and publish findings on OIC portal unresolved cases and settlement delays
One of the objectives of the OIC portal was to simplify and speed up the process of making a claim for whiplash injuries. Whilst we acknowledge that the nature of the claims process is such that there will always be … Read more
Government Response
The MoJ agrees more work is needed to understand unresolved cases and welcomes the committee's recommendation for further analysis of claims lifecycle stages. It has already considered claim dormancy and worked with MIB to develop additional data views to improve clarity.
Ministry of Justice
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9 Recommendation Accepted in Part
Ninth Report - Whiplash reform and…
Ensure transparency for whiplash reform savings assessment and publish insurer submissions
We note the requirement in the Civil Liability Act 2018 for HM Treasury to report to Parliament in the 2024–25 financial year on the extent to which savings have been passed on to policyholders. Whilst we acknowledge that many factors … Read more
Government Response
The MoJ agrees that transparency is important for the statutory savings report and will work with HMT and the FCA, considering commercial sensitivities. However, regarding a follow-up assessment, they deem it too early to commit, stating they will continue to discuss it as the work on the savings report progresses.
Ministry of Justice
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Government Response AI assessment · 9 of 4 classified
Accepted in Part 2
Acknowledged 3
Not Addressed 4
Total 4 recs + 5 conclusions