Whiplash Reform and the Official Injury Claim service

Justice Committee Closed Inquiry
Opened: 10 Feb 2023 Closed: 30 May 2024 Parliament page
The whiplash reforms, which formed part of the Civil Liability Act 2018, are a package of measures designed to reduce the disproportionately high number and cost of whiplash claims in England and Wales. As part of the reforms the Ministry of Justice commissioned the Motor Insurance Bureau to develop an … Read more
4 Recommendations
5 Conclusions
1 Report
Activity timeline 2 events
29 Nov
2023
Report published
20 Sep
2023
Report published
Title HC No. Published Items Response
Ninth Report - Whiplash reform and the Official Injury Claim Ser… HC 1140 20 Sep 2023 9 Responded
Recommendations & Conclusions
3 results
Clear
5 Recommendation Acknowledged
Ninth Report - Whiplash reform and…
Require MoJ to outline urgent resolution steps for OIC professional user technological problems
We appreciate that it takes time for new systems to ‘bed in’ and we are encouraged that the MIB continues to request and collate feedback from both direct and professional users of the OIC and that it is committed to … Read more
Government Response
The government acknowledges the importance of resolving technological problems for professional users, stating that work will continue to improve the OIC process and that MIB will continue to engage with users and consider feedback. It claims the service is currently operating well without committing to specific new steps or a timeline for urgent resolutions.
Ministry of Justice
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6 Conclusion Acknowledged
Ninth Report - Whiplash reform and…
OIC portal faces growing backlog of unresolved cases and increasing settlement times
We are concerned by the growing number of unresolved cases in the OIC portal, which now stands at 349,000. For the minority of cases that have reached a settlement to date, the average time taken to do so is 251 … Read more
Government Response
The MoJ agrees more work is needed to understand claims flow through the OIC process and welcomes the committee's recommendation for analysis of lifecycle stages, noting work with MIB to develop additional data views to improve clarity on claim dormancy.
Ministry of Justice
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8 Conclusion Acknowledged
Ninth Report - Whiplash reform and…
Whiplash reforms' impact on motor insurance costs remains difficult to determine
The Government estimated that the whiplash reform programme would remove more than £1.2 billion from the cost of providing motor insurance, and that these savings would be passed on to policyholders through lower premiums. However, whilst the total number of … Read more
Government Response
The MoJ agrees transparency is important for the statutory savings report and will work with HMT and the FCA, noting commercial sensitivity. They will continue to discuss a follow-up assessment but state it's too early to commit.
Ministry of Justice
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Government Response AI assessment · 9 of 4 classified
Accepted in Part 2
Acknowledged 3
Not Addressed 4
Total 4 recs + 5 conclusions