Update on the rollout of smart meters

Public Accounts Committee Closed Inquiry
Opened: 17 May 2023 Closed: 14 Feb 2024 Parliament page
Energy suppliers are legally obliged to meet bespoke annual individual minimum smart meter installation targets for domestic and small business customers in Great Britain in the period from 1 January 2022 to 31 December 2025. At the end of December 2022, 55% of all meters were smart, meaning they can … Read more
5 Recommendations
20 Conclusions
1 Report
1 Oral session
2 Letters
1 Event
Activity timeline 6 events
14 Feb
2024
Report published
20 Oct
2023
Report published
11 Jul
2023
Correspondence
10 Jul
2023
Correspondence
22 Jun
2023
Oral evidence
22 Jun
2023
Formal meeting (oral evidence session) · The Grimond Room, Portcullis House
Oral evidence sessions 1 session
22 Jun 2023
View on parliament.uk
Update on the rollout of smart meters
Anne Pardoe · Citizens Advice Clive Maxwell · Department for Energy Security and Net Zero Daisy Cross · Energy UK Daron Walker · Department for Energy Security and Net Zero Marcus Shepheard · Climate Change Committee Neil Kenward · Ofgem
Title HC No. Published Items Response
Seventy-Second Report - Update on the rollout of smart meters HC 1332 20 Oct 2023 25 Responded
Recommendations & Conclusions
3 results
Clear
8 Conclusion Acknowledged
Seventy-Second Report - Update on …
Smart meters demonstrate energy consumption reductions for electricity and gas users
The Department has commissioned research to identify the energy consumption savings made by consumers with functioning smart meters. The estimates show energy reductions of 3.3% to 3.6% for electricity and 2.9% to 3.1% for gas. These findings are based on … Read more
Government Response
The government acknowledges the committee's observation regarding energy savings from smart meters, detailing its ongoing programme of data collection, monitoring, and evaluation, including recent published evidence and future evaluation research in development.
HM Treasury
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17 Conclusion Acknowledged
Seventy-Second Report - Update on …
Nine percent of installed smart meters, totalling three million, were not working properly.
As at March 2023, 3 million smart meters were not working properly; which means that these meters were either not sending energy use information to suppliers or not displaying this information to consumers, or both. This equated to 9% of … Read more
Government Response
The government agrees with the committee's observation about the complexity of keeping smart meters working and reiterates existing requirements for energy suppliers to monitor and maintain their metering estate, including In-Home Displays, and mentions ongoing work to develop good practice and track performance.
HM Treasury
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18 Conclusion Acknowledged
Seventy-Second Report - Update on …
One point six million non-functioning smart meters stem from transitory commissioning and switching issues.
The Department identified three main reasons why a smart meter might not be functioning. In June 2023, it told us that approximately 1 million of the 3 million non- functioning meters were new installations where the smart meter is not … Read more
Government Response
The government agrees with the committee's observation that issues can be resolved but primarily reiterates existing efforts and supplier responsibilities for monitoring and maintaining smart meter health, without committing to new specific actions directly addressing the identified categories of non-functioning meters.
HM Treasury
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Government Response AI assessment · 25 of 5 classified
Accepted 17
Accepted in Part 3
Acknowledged 3
Not Addressed 1
Rejected 1
Total 5 recs + 20 conclusions
Correspondence 2 letters
11 Jul 2023 Correspondence from Daisy Cross, Head of Future, Retail Markets, Energy UK, re Follow-up from PAC Committee session on ‘The rollout of smart meters’, dated 6 July 2023
Parliament page
10 Jul 2023 Correspondence from Dan Brooke, CEO, Smart Energy GB, re Update on the rollout of smart meters, dated 30 June 2023
Parliament page