Smarter delivery of public services
Public Accounts Committee
Closed
Inquiry
The day-to-day running costs of public services sit at around £400bn in spending by central government departments. The Operational Delivery Profession (ODP) is the public face of the civil service, and has 250,000 members providing most of these services to customers, from issuing passports and visas to operating courts and …
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17
Recommendations
12
Conclusions
1
Report
1
Oral session
1
Event
Activity timeline 4 events
19 Jan
2026
2026
22 Oct
2025
2025
Report published
14 Jul
2025
2025
Oral evidence
14 Jul
2025
2025
Formal meeting (oral evidence session) · The Grimond Room, Portcullis House
Oral evidence sessions 1 session
14 Jul 2025
View on parliament.uk
Julie Taylor · Department for Work and Pensions
Paul Morrison · Mitie Care and Custody
Sir Peter Schofield KCB · Department for Work and Pensions
Tom Greig · Home Office
Reports 1 report · click to expand
| Title | HC No. | Published | Items | Response |
|---|---|---|---|---|
| 48th Report - Smarter delivery of public services | HC 889 | 22 Oct 2025 | 29 | Responded |
Recommendations & Conclusions
1 result
21
Conclusion
Not Addressed
48th Report - Smarter delivery of …
Operational Delivery Profession demonstrates progress in building data capabilities and monitoring tools.
We heard about the ODP’s progress in building its data expertise, gathering baseline data and creating data dashboards for particular programmes. The ODP also described how a new maturity matrix will help it measure the influence it is having within …
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Government Response
The ODP will carefully measure the impact of all ODP products and services, work with cross-government partners and consider academic sources in identifying measures, consider a range of measures and indicators including cost avoidance, and develop common methodologies to measure operational delivery outcomes by September 2026.
HM Treasury
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