Smarter delivery of public services
Public Accounts Committee
Closed
Inquiry
The day-to-day running costs of public services sit at around £400bn in spending by central government departments. The Operational Delivery Profession (ODP) is the public face of the civil service, and has 250,000 members providing most of these services to customers, from issuing passports and visas to operating courts and …
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17
Recommendations
12
Conclusions
1
Report
1
Oral session
1
Event
Activity timeline 4 events
19 Jan
2026
2026
22 Oct
2025
2025
Report published
14 Jul
2025
2025
Oral evidence
14 Jul
2025
2025
Formal meeting (oral evidence session) · The Grimond Room, Portcullis House
Oral evidence sessions 1 session
14 Jul 2025
View on parliament.uk
Julie Taylor · Department for Work and Pensions
Paul Morrison · Mitie Care and Custody
Sir Peter Schofield KCB · Department for Work and Pensions
Tom Greig · Home Office
Reports 1 report · click to expand
| Title | HC No. | Published | Items | Response |
|---|---|---|---|---|
| 48th Report - Smarter delivery of public services | HC 889 | 22 Oct 2025 | 29 | Responded |
Recommendations & Conclusions
1 result
24
Recommendation
Deferred
48th Report - Smarter delivery of …
Government departments demonstrate diverse uses of artificial intelligence to improve services and proactively identify risks.
We asked about the scope for government to make greater use of artificial intelligence to improve services. The ODP told us that there were numerous examples of individual departments using artificial intelligence in different ways. It told us about a …
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Government Response
The Profession agrees with the Committee’s recommendation to define the digital skills that ODP professionals require and include them in the new skills framework, with a target implementation date of December 2026, partnering with key stakeholders to understand emerging technologies and identifying future skills needs.
HM Treasury
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