9
Accepted
NS&I unable to provide updated Programme costs, expecting to exceed available budget.
Conclusion
In the absence of a complete and approved integrated plan, NS&I was unable to provide us with an updated estimate of Programme costs. It had spent £111 million on the Programme by March 2024, but could not give us a newer spend-to-date figure in our December 2025 evidence session, despite telling us it had the financial data to “make the right decisions at the right point”.17 It claimed to have the “routes, mechanisms and people” to deliver the Programme to the plan that it has not yet finalised, but also told us that it had not yet completed a “reset” of the commercial contracts so there is not yet “real solidity” of the milestones and deliverables; this means costs could increase further.18 NS&I agreed that the Programme cost would likely exceed the available budget, and expects to discuss this with the Treasury.19 The Treasury was clear that there would need to be further discussions with Ministers should NS&I require additional budget to that agreed in the spending review.20 This means NS&I could not give us any confidence that it yet has reliable estimates of how much the programme would cost. It could only point to the work in progress on the integrated plan, that might allow it to do so by March 2026.21 12 C&AG’s Report, paras 14 and 3.15 13 Qq 19-20 14 Qq 12, 74-75 15 Qq 12-13; C&AG Report para 10 16 Qq 76-77 17 Qq 18, 56, 79 18 Qq 23-25 19 Qq 13, 25 20 Q 27 21 Q 12 9
Government Response Summary
The Treasury confirms that NS&I is now working to an agreed and approved integrated Programme plan, with detailed Cost Management and Benefits Realisation plans approved in March 2024, defining scope and costs. NS&I has also significantly improved financial data quality with robust controls and is developing a new, comprehensive cost reporting approach.
Government Response
Accepted
Government Response
Accepted
HM Government
Accepted
The Treasury notes the Committee’s comments on NS&I’s ability to provide an updated estimate of Programme costs. As noted in the response to Recommendation 8, NS&I is now working to an agreed and approved integrated Programme plan, which sets out the end date, key milestones and deliverables for the remaining phases of the Programme. NS&I’s Full Business Case for the Programme was approved in December 2023 and included the requirement for NS&I to develop a detailed Cost Management Plan, Programme Plan and Benefits Realisation Plan. All of these plans have been developed and were approved by the Treasury in March 2024. The plans clearly define the scope and costs for the full Programme and how benefits will be tracked and realised. NS&I provides a breakdown of actual spend for the Programme on a monthly basis, which is reviewed by the Treasury and has been in line with the approved expenditure. The Treasury also holds quarterly assurance meetings with NS&I at which spend data is reviewed and validated. The Treasury continues to scrutinise the Programme and ensure that NS&I has robust processes in place to track and manage its costs. NS&I has significantly improved the quality of its financial data for the Programme since the NAO report. NS&I have robust financial controls in place and have recently completed an external review of its financial management, controls and processes which found that its practices are strong and comply with financial accounting standards. It found that NS&I’s cost management plan contains clear and comprehensive financial information on all aspects of the Programme. It also includes comprehensive monitoring of costs and associated governance which aligns to best practice and good governance. NS&I is continually looking for ways to improve the quality of financial information. NS&I are also developing a new approach to reporting of its cost data to make it more comprehensive and accessible for the next Programme business case. This will be an improved single source of data which will include a full breakdown of the Programme costs with clear cost categorisation.
Source
Committee
Public Accounts Committee
Inquiry
NS&I’s transformation programme
Report
67th Report - NS&I’s transformation programme
13 Feb 2026
HC 1237
Addressee Bodies
HM Treasury
Timeline
Recommendation age
0.5 yr
Report published
13 Feb 2026