The Department requires its jobcentres to provide a nationally consistent, centrally defined service that it judges will maximise employment and earnings for Universal Credit claimants.36 In November 2023, the Department introduced a new performance framework to monitor the operation of its jobcentres. The framework includes six key performance indicators of particular relevance to jobcentres’ role in supporting people to work. The only one of the indicators with data held before November 2023 is the into-work rate. The into-work rate measures, based on earnings, the proportion of Universal Credit claimants in the Intensive Work Search category who move into work each month, having not been in work in the previous month.37