60th Report - DWP follow-up: Autumn 2025

Select Committee
Public Accounts Committee HC 1447 9 January 2026
Report Status Government responded
Conclusions & Recommendations 27 items (8 recs)
Source View on Parliament website
Government Response (AI assessment · 26 of 27 classified)
Accepted 4
Accepted in Part 2
Acknowledged 14
Deferred 1
Not Addressed 1
Rejected 4
Clear

Recommendations

1 results
19 Accepted in Part
Rising Personal Independence Payment caseload complicates existing multi-step application process.
Recommendation
The Department told us that it was important to take into account that, since the 75% target was set, the PIP caseload had gone up by more than 50%. In addition, it highlighted that the process of applying for PIP … Read more
Government Response Summary
The Department will write to the Committee to provide the requested data on PIP claim processing times by the end of March 2026, while standardising measures to 90% of cases cleared format; however, they will include it in the 2025-26 ARA.
HM Treasury
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18 Conclusion Accepted in Part
In our report on DWP Customer Service and Accounts 2023–24, we highlighted that claimants of disability benefits, including Personal Independence Payment (PIP) and Employment and Support Allowance, were receiving an unacceptably poor service. One element of this was the 23 Committee of Public Accounts, DWP Customer Service and Accounts 2023–24, …
Government Response Summary
The Department will write to the Committee to provide the requested data on PIP claim processing times by the end of March 2026, while standardising measures to 90% of cases cleared format; however, they will include it in the 2025-26 ARA.
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