60th Report - DWP follow-up: Autumn 2025

Select Committee
Public Accounts Committee HC 1447 9 January 2026
Report Status Government responded
Conclusions & Recommendations 27 items (8 recs)
Source View on Parliament website
Government Response (AI assessment · 26 of 27 classified)
Accepted 4
Accepted in Part 2
Acknowledged 14
Deferred 1
Not Addressed 1
Rejected 4
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16 Conclusion Not Addressed
The quality of service that the Department provides matters because claimants rely on the accurate and timely payment of the benefits to which they are entitled to avoid or mitigate financial hardship. We noted in our January 2025 report on DWP Customer Service and Accounts 2023–24 that poor service can …
Government Response Summary
The government repeats the committee's statement.
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