Fifteenth Report - DWP Employment support

Select Committee
Public Accounts Committee HC 177 8 September 2021
Report Status Government responded
Conclusions & Recommendations 22 items (11 recs)
Source View on Parliament website
Government Response (AI assessment · 22 of 22 classified)
Accepted 13
Accepted in Part 2
Acknowledged 3
Deferred 1
Not Addressed 2
Rejected 1
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Fifteenth report from Session 2021-22 · published 8 Nov 2021
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Recommendations & Conclusions

2 results
4 Recommendation Accepted in Part
The Department’s focus on getting people into any form of employment risks neglecting its wider...
Recommendation
The Department’s focus on getting people into any form of employment risks neglecting its wider ambitions around supporting disabled people to work and supporting people on low pay to progress. The Department’s current focus is on minimising the impact of … Read more
Government Response Summary
The government accepts the recommendation, stating the National Disability Strategy was published in July 2021. It is carefully considering the In-Work Progression Commission's recommendations and will respond shortly, while also bolstering work coach support for low-paid Universal Credit claimants from April 2022.
HM Treasury
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7 Recommendation Accepted in Part
The quality of claimants’ experience with the Department and whether they receive the right support...
Recommendation
The quality of claimants’ experience with the Department and whether they receive the right support will depend on the Department’s ability to integrate the additional 13,500 new work coaches into its organisation and manage their performance effectively. The Department’s employment … Read more
Government Response Summary
The government states it systematically gathers feedback on claimant satisfaction through annual surveys. It also agrees with the recommendation to evaluate work coach effectiveness, noting work is underway with findings expected to start becoming available throughout 2022.
HM Treasury
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