South Yorkshire (West)

Noted (AI summary) Yorkshire Ambulance Service NHS Trust will audit patients treated at home to gather feedback on information provided, review the PIL template content, conduct spot audits of care plans, launch a communications campaign for staff on detailed care plans for non-conveyance, and develop tick-box indicators on the EPR. The future intention is to embed the PIL content into the EPR and email it to the patient and their primary care provider. The National Medical Director describes existing NHS Pathways triage processes, including the use of a standard set of questions and validation of information by clinicians. They state that shared care records allow clinicians to access information on long-term conditions, medical history, medications, and allergies.

Noted (AI summary) Human Race acknowledges the coroner's feedback regarding the tragic accident, but maintains that the events were not reasonably foreseeable. The company states it will take the comments on board when planning and risk assessing future events, but emphasizes the difficulty of anticipating all potential eventualities.