2015

Noted (AI summary) Nursing staff have been instructed to review all documents when completing reception screening, and staff have been reminded of the importance of ensuring all paperwork accompanies an individual. All initial healthcare assessments are undertaken by qualified mental health nurses, unless circumstances prevent this. The prison has implemented mandatory verbal handover of SASH form information from reception staff to healthcare staff. All staff working in reception must complete an online training course, managed by their line manager and monitored through the staff appraisal system. Care UK is no longer the healthcare provider at HMP Durham. It will forward the concerns to heads of healthcare at other facilities where it interacts with GEO Amey and the prison service. GEOAmey provided refresher training to over 90% of their officers regarding the completion of Prisoner Escort Records (PER) and Self Harm and Suicide Warning Forms (SASH Forms), following concerns raised about procedures and training.

Noted (AI summary) Bodmin Road Health Centre provided context and clarified their actions regarding the patient's care, and noted a past apology to the patient's mother. They reflected on whether further information sharing would have made a difference. Trafford Aim has implemented a more streamlined process for receiving letters and faxes. CMHT staff have been reminded to consider alternative ways to carry out assessments and engage service users, and a dedicated duty worker role has been established. GMCA stated that Greater Manchester West Mental Health Foundation Trust implemented systems to capture and act upon letters or faxes received. They also set up a Dual Diagnosis Steering Group.