2017
PFD Reports
Reports: 446
Areas: 66
65% response rate (above 63% average).
Stuart Campbell
All Responded
2017-0390
30 Oct 2017
Manchester (South)
ADS
Concerns summary (AI summary)
Inadequate guidance and clinical support for ADS workers, coupled with a failure to follow escalation protocols and properly document shared care discussions, contributed to unmet patient needs.
Action Planned
(AI summary)
ADS has re-negotiated with Pennine Care NHS Trust for clinical advice and supervision, and has commissioned Applied Suicide Intervention Skills Training (ASIST) for shared care staff.
Michael Giles
All Responded
2017-0309
30 Oct 2017
Worcestershire
Worcestershire Acute Hospital Trust
Concerns summary (AI summary)
Inconsistent handover processes, lack of senior weekend patient reviews, absence of leadership during crises, and poor medical record-keeping created risks in patient care.
Action Planned
(AI summary)
The Trust has undertaken an audit of record keeping, is developing a clinical records keeping video, and is providing human factors training; it will continue to audit patients unexpectedly brought to intensive care.
Ronald Brewer
All Responded
2017-0306
19 Oct 2017
Gloucestershire
Barchester Homes
Concerns summary (AI summary)
Inadequate administration, documentation, and dispensation processes for medications, especially palliative ones, posed risks in the care home.
Action Taken
(AI summary)
A Deputy Manager with palliative care experience was appointed to support training and practice, staff undertook competency assessments, further training was provided, medication fridges were replaced, and policies/procedures were updated. The facts of the case will form a case study for staff training.
Jakub Moczyk
All Responded
2017-0300
19 Oct 2017
Norfolk
Lifeshield Medical Services Limited
Concerns summary (AI summary)
Inadequate pre-fight medical checks for boxers and medics failing to assess a boxer's fitness to continue after vomiting, relying instead on a non-medically qualified referee/trainer.
Noted
(AI summary)
The organisation claims they informed the referee and promoter about incomplete medicals and states that new policies are in place for boxing events including drug testing and head scanning, leading most promotors to no longer want them to cover events. They state that they have no power to enforce rules.
Jeremy Marshall
All Responded
2017-0296
16 Oct 2017
Wiltshire & Swindon
Great Western Hospital NHS Trust
Concerns summary (AI summary)
Unrealistic expectations of junior doctors, delays in escalating care for deteriorating patients, and unclear responsibility for ensuring timely senior clinician contact were identified concerns.
Action Planned
(AI summary)
The Trust has updated the Root Cause Analysis investigation action plan and will implement electronic observations trust-wide by May 2018 with automatic escalation to doctors. The Royal College of Surgeons completed a review of Dr. Marshall's care; the Trust will review the report, consider recommendations, and develop an action plan.
Carol Buchanan
All Responded
2017-0294
12 Oct 2017
Manchester (West)
Royal Bolton Hospital
Noted
(AI summary)
Response contains only illegible characters.
Lesley Hanson
All Responded
2017-0303
12 Oct 2017
South Wales Central
Cardiff City Council
Medical Officer Welsh Government
Concerns summary (AI summary)
Inadequate care and risk assessments failed to address environmental safety hazards like open doors and stair-gate suitability, with unclear responsibility for control measures.
Action Taken
(AI summary)
Since the death, codes of practice to assess and meet the needs of individuals with care and support needs have been issued which underpin the Social Services and Well-being (Wales) Act 2014. The council has reviewed processes resulting in improvements to policy regarding suitability of stairs and stair-gates in supported accommodation schemes. A new referral form, stair assessment tool and training has been created and rolled out.
Christopher Kiernan
All Responded
2017-0304
10 Oct 2017
South Yorkshire (East)
Yorkshire Ambulance Service
Concerns summary (AI summary)
Ineffective communication pathways for sharing information directly with the RDaSH Crisis Team created risks in patient care.
Action Planned
(AI summary)
The Trust intends to improve communications by introducing a process whereby Clinical Hub staff within EOC are able to make direct radio contact with police on scene; the Trust is discussing implementation with police forces. A review of current processes and communications between agencies is within the scope of the Sheffield Crisis Care Concordat.
Bernard Cosgrove
All Responded
2017-0285
10 Oct 2017
Blackpool and Fylde
Blackpool Teaching Hospitals NHS Trust
Concerns summary (AI summary)
Hospital staff failed to recognise a patient's dislocated hip for 7 days, despite clinical record entries and physical handling. This highlights insufficient patient monitoring and inadequate consideration of previous medical records before discharge.
Action Taken
(AI summary)
The Trust has implemented an electronic patient record system where critical activities are flagged until actioned. Staff are receiving ongoing professional development, ward-based education, and reminders about their responsibilities.
Geoffrey Spencer
All Responded
2017-0281
6 Oct 2017
Manchester (South)
Lakes Care Centre
Concerns summary (AI summary)
A serious patient injury lacked a formal investigation, limiting learning opportunities to improve resident safety, despite policy improvements.
Action Planned
(AI summary)
The care centre has created a corrective action plan to optimise resources by changing work patterns to reduce risk and increase safety. A review of the incident showed that changes need to be made to optimise and make best use of the resources.
Sofia Legg
All Responded
2017-0293
4 Oct 2017
Somerset
CAMHS
NHS Somerset Clinical Commissioning Gro…
Somerset County Council
Concerns summary (AI summary)
Concerns include a high CAMHS referral threshold, a six-month wait for CBT, and the care co-ordinator's failure to ensure urgent psychiatric input. Critical safeguarding advice, like not leaving the patient alone, was not properly documented or communicated.
Action Planned
(AI summary)
The Somerset Safeguarding Children Board is proposing to commission a thematic learning review to establish whether there are any specific issues that need to be addressed by organisations in Somerset. The CCG notes that there is now a single point of access (SPA) for CAMHS, outlining improved access. They are working with the Trust to ensure the sharing of documented 'safety plans' with patients and their families becomes part of routine practice for people with identified immediate risks. The multi-agency Child Death Overview Panel (CDOP) made recommendations including clearer communication of crisis plans with parents, earlier school liaison, easier CAMHS access to senior medical staff, and more sensitive SUI report phrasing. Sofia's death will be the subject of a Learning Review. The Trust has commenced training staff in national investigation tools and techniques with a cohort of trained investigators to be in place by the end of 2017. Bereaved families are being asked to meet and contribute to the learning by sharing their own experiences.
Gillian O’Keefe
All Responded
2017-0233
28 Sep 2017
London Inner (West)
Cricket Green Medical Practice
Department of Health and Social Care
St George’s Mental NHS Trust
Concerns summary (AI summary)
The patient was illogically discharged from mental health care for "non-engagement" despite acute deterioration, without a multidisciplinary meeting or follow-up procedure for GP concerns. The family also faced barriers in sharing critical information with professionals.
Noted
(AI summary)
The Clinical Director is scoping a quality improvement project focusing on family/carer engagement and primary care liaison. A learning event is being organized to share actions and promote reflection. The trust is committed to triangle of care principles and is about to undertake the next round of self-assessments. The Trust is working to produce guidance for GPs on raising concerns and referrals and is looking to strengthen family and carer engagement and primary care liaison. The CCG will review the Trust’s action plan. Cricket Green Medical Practice acknowledges the coroner's report and confirms a Significant Event Analysis (SEA) was undertaken. They note actions the GP practice took and actions the CCG could have utilised. The CCG will review the Trust’s action plan and conduct a learning event.
Katherine Vanloo
All Responded
2017-0493
28 Sep 2017
Warwickshire
Warwickshire County Council
Concerns summary (AI summary)
There was a severe 7-month delay in pothole repair, exacerbated by the County Council's lack of a system to track works orders or audit completion and quality, leading to the wrong repair being performed.
Action Taken
(AI summary)
The Highways Safety Inspectors now use handheld devices to upload pothole details directly into the County Council's database. The Highways team has direct access to Confirm which displays a dashboard for overdue works orders.
Conall Gould
All Responded
2017-0458
28 Sep 2017
Birmingham and Solihull
Northern Health and Social Care Trust
Concerns summary (AI summary)
The patient and carers were not informed of a crucial follow-up mental health appointment post-discharge, as the Trust lacked a policy requiring written confirmation. This created a significant risk of missed appointments and inadequate care review.
Action Taken
(AI summary)
The Northern Health and Social Care Trust has introduced a requirement for written confirmation of follow-up appointments and contact numbers to be provided to patients and, with consent, their relatives/concerned others upon discharge from hospital, documented in the Integrated Care Protocol.
Peter Kollar
All Responded
2017-0234
27 Sep 2017
London Inner (South)
Royal College of Emergency Medicine
Royal College of Paediatrics and Child …
Concerns summary (AI summary)
Jaundice in children beyond the neonatal period is under-recognised by doctors. Non-escalation to specialists can adversely affect care and be life-threatening, especially when organ transplantation may be critically needed.
Noted
(AI summary)
The Royal College of Emergency Medicine discussed the case and unanimously concluded that it would not be justifiable or effective to amend the Paediatric Emergency Warning Score to include jaundice.
Rodney Hampshire
All Responded
2017-0236
26 Sep 2017
Manchester (West)
Salford Royal Foundation Trust
Concerns summary (AI summary)
The surgical ward currently lacks monitored beds, which a review suggests could potentially save lives by improving patient surveillance.
Action Taken
(AI summary)
Salford Royal NHS Foundation Trust implemented an 8-bed H6 Monitored Unit in June 2017 and is planning an Extended Recovery Unit to optimize post-surgical patient care, reduce complications, and facilitate appropriate use of critical care beds.
Shahbaz Salim
All Responded
2017-0237
22 Sep 2017
Nottinghamshire
Highways England
Concerns summary (AI summary)
The collision scene is hazardous due to its tendency to accumulate standing water during rainfall and a gap in the vehicle restraint barrier, which allows unimpeded traffic access.
Action Planned
(AI summary)
Highways England plans to implement a drainage scheme starting in February 2018, including silt removal, pipe repairs, and additional drainage installation. They will also make alterations to the vehicle restraint barrier, pending agreement with a third party, aiming for completion by June 2018.
Margaret Pine
All Responded
2017-0239
21 Sep 2017
Exeter and Greater Devon
Highways Infrastructure Development and…
Concerns summary (AI summary)
The absence of "no through road" signs at the start and reflective warnings at the dead-end wall risks drivers reaching a sudden, unexpected obstruction.
Action Taken
(AI summary)
Devon County Council has erected a reflective bollard in front of a wall and an additional 'No Through Road' sign on a lighting column to reinforce existing signage.
Peter Cotter
All Responded
2017-0388
20 Sep 2017
Milton Keynes
South Central Ambulance Service NHS Tru…
Concerns summary (AI summary)
Emergency service triage software failed to register a head injury in an anticoagulant patient after a fall, risking severe complications and highlighting the need for a review of head injury recognition protocols.
Noted
(AI summary)
NHS England (NHS Digital) acknowledges the coroner's concerns and states that NHS Pathways identifies and assesses head injuries, including whether patients are on anti-coagulant treatment. They assert that the triage in the specific case was appropriate and consistent with NICE guidelines. South Central Ambulance Service acknowledges the coroner's concerns regarding the NHS Pathways triage system but states they cannot make changes to the software. They have notified NHS Digital of the concerns and advise the coroner to redirect the report to them.
Kathleen Holme
All Responded
2017-0212
18 Sep 2017
Cumbria
SC Johnson and Son
Concerns summary (AI summary)
The automatic air freshener lacked prominent warnings about fire risks near naked flames, with critical safety information being too small on packaging and absent from the device itself.
Noted
(AI summary)
SC Johnson states that their Glade Automatic Air Fresheners meet or exceed current regulatory requirements regarding labeling and classification, and therefore no action needs to be taken. They will keep the matter under review.
Reginald Dixon
All Responded
2017-0214
18 Sep 2017
Black Country
West Midlands Ambulance Service
Concerns summary (AI summary)
An emergency call was incorrectly triaged, leading to a delayed response, compounded by insufficient resources and consistently slow ambulance attendance times, posing significant patient risks.
Action Taken
(AI summary)
West Midlands Ambulance Service has provided further education and refresher training around head injuries during NHS Pathways updates. The Trusts Director of Clinical Commissioning and Service Development has also written to the Clinical Commissioning Group regarding resourcing provision, including the Preventing Future Death report.
Paul Maddox
All Responded
2017-0220
17 Sep 2017
Liverpool and Wirral
Wirral University Hospital Trust
Concerns summary (AI summary)
The hospital failed to implement identified strategies to address missed opportunities in acting on reducing haemoglobin trends, demonstrating a critical delay in adopting patient safety improvements post-Root Cause Analysis.
Action Taken
(AI summary)
Wirral University Teaching Hospitals NHS Foundation Trust has changed the lab IT system and issued an action notice to staff, changing the delta check value for Hb from 25% to 20% and the telephone criteria from less than 70g/l to less than 75g/l.
Bronwyn Williams
All Responded
2017-0215
13 Sep 2017
London Inner (North)
Homerton University Hospital NHS Trust
Kindandental
Concerns summary (AI summary)
An urgent dental referral was sent by slow postal service, and the subsequent maxillofacial appointment was significantly delayed for nearly seven weeks due to cancellation and rescheduling.
Action Planned
(AI summary)
Homerton University Hospital is implementing electronic referrals via e-RS for GPs by April 2018. They are taking actions to mitigate risks related to dentists not being able to use the system, as they cannot fix the issues locally. Kindandental has applied for an NHS net email address and plans to use it for electronic referrals within two weeks of access and training. They also plan to build functionality into their system to send referrals via other email services with patient consent, and reviewed/updated their referral pathways and associated checklist to ensure thorough referral processes, emphasizing verification of patient details.
Sam Molyneux
All Responded
2017-0340
13 Sep 2017
Liverpool & Wirral
HM Prison & Probation Service
Concerns summary (AI summary)
Old prison wings lacking anti-barricade doors delayed emergency access, and a prisoner with documented self-harm threats was not placed on an appropriate monitoring plan (ACCT).
Action Planned
(AI summary)
HM Prison & Probation Service will revise the ACCT form and PSI 64/2011 Safer Custody policy to direct staff to consider emergency access, including the presence of an anti-barricade door, when locating prisoners on ACCT. This will also be included in ACCT case manager training.
Brian Betterton
All Responded
2017-0224
11 Sep 2017
Bedfordshire and Luton
Department for Business, Energy and Ind…
Concerns summary (AI summary)
Product recalls for items like fuse boxes are ineffective because end-users are often untraceable, as professional purchasers are not required to log installation locations or end-user details.
Action Taken
(AI summary)
The Department for Business, Energy & Industrial Strategy set up the Working Group on Product Recalls and Safety in October 2016, which published recommendations on improving recalls and reducing fires in white goods on 19 July. They have also supported the development of a new BSI code of practice on corrective action and recalls and commissioned research to understand how to increase the impact and effectiveness of product safety messages.